Sugar Factory - Pentagon Mall
Need to book at 4:15 PM?Other great restaurants with availability.
Went to try their milkshakes. Was sat about 15 minutes later than our reservation time. Ordered our shakes and waited an hour for just two milkshakes. The place itself was small, extremely crowded, and loud because of the music. Probably won’t be going back.
Made reservations , seated in about 10 minutes. Took the server 30 minutes to come greet us and take order. Didn’t have chicken and waffles. Was asked to get up and move over during ya eating meal. Food was ok. Experience was so bad we didn’t get dessert or finish food. We were ready go leave. Took waiter a long time time to come get check also. Better for younger people or celebrating birthdays... i probably wouldn’t return
Hostess and server staff lacked friendliness and were apathetic to helping manage the customers waiting to be seated. Waitress was as attentive as could be during the busy Valentines Day. When the food came out, Typically hot items had cooled and the Mai Tai Goblet was only about half full. After comparing this location to the Atlantic City Hard Rock Cafe location, This location did not live up to the hype that the Sugar Factory name has come to be known to have. Very little WOW factor here.
8:30 Reservation to be seated at 9 pm because three groups of people decided to come late. Once we sat down server didn’t greet us for 20 minutes. Once he did greet us he only spoke to my lady and didn’t acknowledge that I was asking a question. The table next to me ask for their check before we received our food and didn’t get it till after we finished. EXTREMELY poor service. Specially after you watch him walk around doing nothing when you needed something.
Good experience. The food was tasty!
I will never return. Total ripoff and all hype. Don't waste your time or money because you will leave disappointed. I was served raw chicken and the service is extremely slow. I read the other reviews but wanted to form my own opinion. Dont bother just believe the reviews and save the headache.
Had a great time! I will be coming back soon and trying more items from the menu
While I really liked the atmosphere and ambiance of this restaurant, our food was not the best. I ordered the thai chicken salad and it came without chicken. My husband ordered a burger and it had some plastic in it. Also, it took a while to get our food, which our waitress warned us that the kitchen was backed up but when my husband showed our waitress the plastic, I believe the corrected burger (it was also undercooked) should've come sooner than it did. While our waitress and apologetic and friendly, I think more could've been done to rectify the situation with our food arriving late and then incorrectly. I would return for a special occasion but my husband would not.
The food was over priced for the quality. If we go back it’ll just be for milkshakes.
Valentines date with my daughter
Had the most amazing day ever with my daughter and her BFF for Valentines Day lunch. The food was great and people was even better. My server was spectacular as well as all the other servers. They all was friendly and it made our time even more enjoyable. We will be back soon.
Heard so much about The Sugar Factory so I said for my 40th i wanted 2 celebrate there and I did. The drinks were Awesome, the food was delicious and my waiter Wallace was on point with EVERYTHING!! He was tentative n courteous. Hell i even got free Birthday shots n they gave me the good liquor..Jose Quavo😁..will definitely return.
It was absolute chaos! I music and servers were so loud and we had to wait for our reservation. It was so loud and awful that my family left after 15 minutes
Everything was great would come back again. I loved our server her name was Destiny she was so full of life.
I had a reservation at 8:45 and we didn’t get seated until 10pm. Every party that was waiting to be seated had been waiting for at least an hour to be seated.
Its a party atmosphere that’s great for teenagers. The idea of the place is great but they need to work on their systems and managing the flow of the restaurant. You should expect LONG waits, lots of people in a small space, and very loud music. I walked away with a discounted meal and some free candy so I felt appreciated in that regard but I probably won’t be going back anytime soon, if ever. Also, the prices? Yikes!
Made birthday reservations for 2:30 and wasn’t seated until 3:30. Waited 20 minutes to have orders taken and took an additional 40 minutes to have the birthday celebration. Food was very good and our server Heather was very sweet.
Terrible. We waited for more than an hour to get our lunch. My daughter’s milkshake was frozen solid and had to be sent back. The restaurant was very loud and there were a lot of chaos with servers moving tables and not having table seating set up while parties stood around. We will not go back.
Let’s start with the staff.... they were not accommodating to helping me or my guests. The wait , even though I had a reservation, was ridiculous! The food was not all that great and definitely not worth the price, not to mention a lot of our food wasn’t even brought out to us. We waited almost 30 minutes to receive our checks. The drinks were definitely overhyped and NOT worth the price. Basically, they need to retrain staff and have better service !
The placed smelled a little funny but we talked to someone there and they told us there was some bad fish in the back. We waited 15 minutes before our waitress to come to our table but the signature drink in the gobblets are great but the raspberry martini did not taste good at all
We celebrated a friend’s birthday and it was everything!! Will definitely be going back. The staff was great, the food was good and the vibe was perfect for celebrations.
It was very nice. Chic and modern set up. Music does get loud at times when it’s a celebration but it comes back down after about 2 min. Food was very tasty. Destinee was an amazing server!!
Honestly, this Sugar Factory is overcompensating for that fact that it is extremely small and crowded. If I didn’t make a reservation I probably would’ve gone to any of the other 3 restaurants right next to it. It took 30 minutes for me and my party to be seated, and then another 10 minutes to be seen by the waitress. The bathrooms were abysmal. And then whenever someone played a birthday song it was just a loud burst of music to otherwise an already loud restaurant. I’ll go to DC and just skip this one next time. The food is nothing special. The only impressive thing was the drink.
The milkshake was the only impressive part of the meal. The place was nearly empty, but our waiter was doing everything except taking care of his customers. The food is mediocre at best, and the restaurant is shabby, dirty, and in a state of neglect. Do yourself a favor and eat elsewhere.
Disgustingly dirty. I have been to 2 other Sugar Factory's and this one in Arlington should be shut down or fire your staff and start over....after an extreme deep cleaning. Staff should not be pushing their child around in a stroller to wait on customers or have your toddler accompany you to gather menus. Waitress could not get the order straight even if her life depended on it.
Great Food &Friendly Atmosphere. Family safe with great music.
I am sorry to say it was our first and last visit. My daughter was super excited to go. When we got there the table was filthy, it took FOREVER to get our food. The “ shakes” we originally went for never came out. We had to ask 3 times. The good was terrible the salmon was RAW! Luckily we caught it before we ate it. There was HAIRS. In our burger. So awful. We never ate our dinner and left with shakes still on the table. So disappointed. I can’t believe this was our first experience. So sad for my daughter. She was very disappointed!
Good spot if you’ve never had drinks with dry ice but service is slow. They ran out of multiple items on the menu and the food was sub par. Just go for drinks and dessert!
Shout out to the manager who worked this past Saturday night. Forgive me for forgetting his name, but he had long locs pulled back in a pony tail. Although the restaurant was very busy, he made sure to show attention to our party of 4 while celebrating my sister's birthday. Shout out to Ethel as well for awesome service! We will be back!
It’s A great place. Don’t understand what’s the point of making a reservation. If i still had to wait 45 min. Had other plans so we did not order dessert. That was the whole point of going there. Took a while to Order the food. Also to get the food and the bill. I understand place was super packed. So I get it. If I go at least I know what to except next time. Cool thing they sing a cool birthday song. Unfortunately it was my wife’s birthday but there was no point of waiting a hour for a song and dessert. Besides that the place is cool the food is great and so are the drinks. Will go again. But I will know to plan a 4 hour dinner.
This was my second time here celebrating my daughters Sweet 16. We had a great time. I made reservations for 7:00 pm and was seated by 7:01....Awesome. The service was fast and everything was delicious. Our waiter was the best.
I thought this would be a good place to take my boyfriend on a date. The place was louder than a night club at 3PM. We couldn’t even hear each other over the loud music. It was extremely busy and we only saw our waiter three times. We didn’t end up ordering dessert over our experience and chose to get dessert at another location. Our burgers were missing the sauce that came with the burger but after them trying to give our meals to another table we decided to suck it up. Our appetizer came out with our food and my meal was cold. The gourmet drinks were not as pictured. We will never go back
This is a great environment for those seeking loud music but not for a nice early date
Loved the customer service more than anything. One of my friends ordered the chicken and waffles and the chicken was not fresh. Seemed like it had been sitting out all day.
Place was dirty our waiter forgot to put in half the tables food. Too expensive candy was old looking. Very disappointing
Did a reservation for 8:15, didn’t get a table until 9:30
We had dinner herr for my daughters friends birthday. Not only was the staff extremely accomodating and friendly but the food was amazing! Definitely coming again!
Overpriced. Go for the shakes and drinks that are so overpriced but cool as a one time experience. Spent 80.00 for 2 burgers, a club sandwich and 2 shakes. The service got better once the waitress finally acknowledged us after 10 minutes of waiting.
The Food was terrible. Drinks are cute, but not worth the price. Made a reservation and still had to wait thirty minutes to be seated. Would not recommend or return.
Need better maintenance. The place was filthy. It was a shame for $$$ restaurant.
I think you should at least try once.we are going to try again. Our reservation was at 6 and not sat till 7. Server didn’t know they were assigned our table. Food was good and a bit pricey. We went on a Sunday where we felt it was everyone’s birthday. They raise the music so loud hard to even think when there is a birthday. We will try again on a weekday to see if our experience changes