Sugar Factory - Pentagon Mall
Customer service so poor, food is really great , the drinks weren’t as great as the one in union station. It’s just too loud can’t even have a descent conversation and it’s just too damn small to host anything big . This goblet glasses need to be changed ASAP .
Very disappointed in my overall experience, especially since we were there to celebrate a birthday. The service we received was horrible so much so we canceled an order because it took too long to receive. There were no signature drinks available due to ingredients not being available, no waffles, food was lukewarm and to top it all off no Manager on Duty to speak with about our experience. More than likely will not revisit this one.
For soone reason, the manager didn't show up for work and the employees were scrambling to do simple transactions like issuing refunds/discounts. 90% of the food we ordered took about 30-40 minutes to come out. The other couple that was with us canceled their order because it was taking so long. From what I was told, the shelves weren't stocked with candy as it normally is. This was my first experience at this restaurant and it was NOT a pleasant visit. The staff was trying and were as polite as possible, but the lack of leadership crippled the restaurant. One server told us that they ran out of waffles ther previous day. It made me wonder if they "cook" frozen waffles. They also has no Sprite to make any of their drinks. The chef supervisor had to go to the store and buy cases of soda which they brought in while everyone was seated at the table.
Good food and drinks for the cost. Bathroom wasnt clean. Service was slow. This location was Birthday Central on the day we dined....lots of parties, lots of noise. I would still go again.
We had a 4:00 reservation on a Sunday and didn’t get seated until 4:45 for a table of 5. The restaurant was dirty. Our menus were either sticky or damp. Our server was fine. We placed our order quickly and food came out fast. But we were never given utensils or napkins. After trying to find our server (it was busy) my husband took place settings off another table. The napkins were still damp. The restrooms were disgusting. Obviously people go here for the desserts and novelty. We’ve been to ones in other locations—- but this one was a huge let down. I never write reviews so the fact that I’m writing this says a lot.
We made reservations about a month in advance only to arrive and wait 45 minutes. Our server was unfriendly, nonexistent, and fairly rude. They didn’t have a number of food items available and instead of trying to accommodate she was just very rude and short with us. After singing happy birthday to every other table we had been celebrating a birthday as well and never received any type of song or birthday dessert. The food was cold and flavorless. It took about 40 minutes for our server to return each time and we ordered anything from our waters to our meals and check. We were really looking forward to this experience and left very disappointed.
Absolutely delicious and generous portions! Milkshakes are expensive, but well worth the splurge on occasion!! Obviously dedicated and hard-working staff!
Very lively experience. Seems to be the go-to place for birthday celebrations. For those who can remember Farrell’s it very much reminded me of that. I recommend it.
The food in general is just O•K, but the desserts, milkshakes, libations and birthday greetings are AWESOME. We will definitely come back for awesomeness and that alone.
Was a little upset they skipped my reservation. This was my first time ever visiting for my birthday but other than that good experience with servers at the bar
Sadie was an amazing server and she helped me have a great birthday!
Extremely noisy inside. The food was subpar. My meal (fish and chips) was not good and when I asked for malt vinegar I was brought some strange brown liquid and when in poured it on my fish and chips it definitely wasn’t vinegar. I told the waiter and he quickly took it away to the kitchen came back and said he wasn’t sure what he had brought me and said they didn’t have vinegar. It was worrying and I didn’t end up finishing my food bc I wasn’t sure what I had put on it. I won’t be going back.
My waitress was slow and it took her a long time to comeover and take our order or greet us. (We also had a reservation so they knew we were coming)
The food was cold but drinks were good. (Very Creative)
I gave the store a 2 star rating because my daughter loved the environment. Overall the service neededs big improvement and the chef is terrible.
Probably the worst dining experience ever noise so loud even the kids that were there they were holding their hands over their ears. food was atrocious I’m not even sure they finish defrosting the french fries and a burger that nobody put a temperature gauge in that burger that should not of been served basically we got our food took a bite, lost our appetite, got our bill and left it was that bad
It has really changed over the last year and the atmosphere is not fun, fresh and exciting like it use to be
Terrible terrible customer service! We went there for my youngest Birthday they got the order wrong ! I wanted to give them the benefit of the doubt. But I should have believed all of these bad reviews
Waited about an hour to get someone to bring utensils and water, even though the restaurant was not full. Had to ask 2 people if they knew who our waiter was. Music is very loud continously and even louder when they sing happy birthday. Food was average, if that. Definitely not worth a return visit.
Loved it! ..my daughter was so excited..she really enjoyed herself...thanks so much!
The dessert was gross. Didn’t look like the picture and didn’t taste good at all. My daughter order burger sliders was suppose to come with rubber duck. They ran out and did not give us anything instead.
Been here multiple service and entire experience has jus went totally down hill.
We had a lot of fun. The food was great. The server was a little slow, but that was ok.
The wait was long even with reservations people were seating without reservations
Terrible. Slow, loud, overpriced, and disappointed.
Daughter’s 18th birthday
Had a reservation for 12 people, no one got food at the same time or even close to the same time. We sat at our table with no sever for nearly 20min inquired about server and sat another 10 before anyone came by. The food was cold by the time it came out and desserts were melted by the time they were brought to the table
We had a BLAST!!!. LOVED the birthday celebrations!!! Michael was the best server we have had in a while. He was totally on point with recommendations and service. When I return, I will definitely want to be seated in his section!!!
It's a fun concept. The server was nice, but food was slow to come out. The kids plates came out after the adult plates which makes dining stressful for families. The kitchen was out of food items that were pictured on the menu. In the future, we would probably just go for dessert.
We had a reservation for 7:45 but didn’t get seated until almost 8:45. Ordering drinks at the bar but never received them. Our table was tucked in a corner where they had a Christmas decorations. We sat at the table for another 20-30 minutes before the waitress came to introduce herself. I told her we ordered drinks at the bar and she went to go get them. 10 minutes later another waiter brought us water because we hadn’t received any yet. We told him we were waiting for for server to bring our drinks, he said oh I was just bringing water and walked away. By the time our server finally came back to the table after watching her walk around we were ready to go. We left and went to Bonefish Grill.
AWFUL service!!! Food wasn't warm. Staff wasn't very friendly at all. None of the menu was described to us, no suggestions or explanation's. Desert's were great although we didn't even get what we ordered. Food was good but not great.
Pre-Birthday Lunch for my daughter!!! Great Birthday surprise dessert with sparklers! The whole restaurant joined in to make it a special day for my girl!
Overpriced! The restaurant was dirty. They didn’t even have enough glass mugs to serve 5 milkshakes to my table. (And the place was not crowded when we were there.)
Our server was not attentive. We waited for over 45 minutes for our food to arrive (the restruarant was not busy at all) and once we received our meals we were disappointed. Elements from the donut burger we ordered were missing and it was overall very overcooked/dry and impossible to eat. The Caesar salad was soggy and the tomato soup was poured messily into the cup, filled only half way and was luke warm. Overall I would not recommend due to the service and quality of food.
Waited nearly 7 minutes before a hostess even acknowledged us. Trash on floor. Shelves were dusty. Candy out of date. Never got my tea. Bartender was out of an ingredient so he decided on his own to alter the drink ordered without letting us know. Waitress was not knowledgeable about menu at all. And the cherry on top was upon using the bathroom before we left we witnessed another waitress using the restroom and she did not wash her hands when leaving. It was flat out disgusting and wouldn’t go back it the food was free!
I honestly will not return to this location. I had a 7:30 reservation and was not seated until 8:45 as soon as we was seated our waitress took drink and food orders. It was about 30 mins before we received our drinks. Some of my guest didn’t receive their appetizers until the entrees came out. Food was brought out at different times.. so some guest was eating while others was still waiting another 15-20 minutes. I did enjoy the birthday song and dessert.
Fun for the kids but overrated and overpriced. $10 for a $5 Silver Diner milkshake. They ran out of onion rings for our appetizer, substituted with fries and didn't offer anything more than an oops. The fish on the taco was cold. The brownie was more like a cake that was kept in the freezer to keep it from going stale.
The server was nice and the hosts were accommodating.
Never come here if you have a special occasion! The service was terrible and we waited a half an hour for a waiter. Not even water. I had to ask for a manager who was all over the place and making drinks at the bar. People with large parties who arrived later were served food before us. Not courteous at all and didn’t do anything to make up for it on our check or to make up for it. They can care less if you come back and that is fine with me!
Birthday Celebration was nice
When we visited, this location had no wine or beer, they did not lemons for water, and they did not have the Cheesy cheeseburger. It took a while for our food to come - we had to take it to go. The staff was nice and tried to accommodate. It was extremely noisy due to the number of birthdays, but it wasn't a bad thing.
Great staff. Best class of character
My overall experience was good. I do have a complaint about the restaurant not having the mini color buns as me and my daughter (birthday girl)wanted to try the colored bun sliders. We also couldn’t get the rubber ducky that came with the meal because the restaurant was out of stock with the buns and ducky. The candy that was listed on the menu for our shakes and drinks was not what we received as well. The food we ordered was great and the sever was great but we did miss out on receiving the rubber ducky and candy. My daughter was bummed because it was her birthday. The restroom was also a mess and was brought to the attention of an worker. Other than that the experience was good. I would recommend a different location to friends just so they hopefully don’t run into the same issues we faced during our visit.