Sugar Factory - Pentagon Mall
I went to celebrate my birthday...Was seated promptly. Waiter was great....I ordered the shrimp Alfredo and it was DELICIOUS
Over an hour wait even
with reservations. Party of 11 food literally came out one entree after the next after waiting at least five to ten minutes in between receiving the next meal. Party could not enjoy drink and dinner as some of the party was already done eating before the remaining guest received their food. Some food came before drinks. Not a good experience and will not return
The food was ok, the signature drinks are ok I didn't order one just tasted one. For $30 you should be able to keep the cup in my opinion. The music they play when it's your birthday is up beat u will dance.
I would not recommend the sugar factory to any of my friends. The food was overpriced and not very good for that matter. I had the donut burger and the donut was old and smelled funny. My daughter had the chicken and waffles the waffle was not cooked all the way and it was rubbery. My server was okay, but he disappeared a lot longer than what we felt like was necessary. I'm pretty sure no one will ever read this review, but I thought I should put it out there. My next review will be placed on Google.
Service was not up to par . Once I was seated no one came over to serve us for ate least 15-20 mins , food took forever to come out I ordered wings and fries and when the food finally came out my wings were missing I ended up asking for them to go. And to top it all off I was there for my birthday and the server knew I got absolutely no birthday song , desert anything . It was a terrible experience overall I was very dissatisfied.
This was my first time visiting the Sugar Factory. It was my daughters birthday and it was an amazing experience. A little pricie but it was still very exciting. Thank you to my waiter Michael very nice and pleasant. We will be returning soon she graduates in june.
Awesome my daughter sweet 16 we had a good time money well spent would come again with out a doubt drinks was good .
We had numerous issues with this restaurant. Will not be returning. We spent a lot of money for the terrible experience we received.
This place is fun for kids but doesn’t have a kids menu or kid sized fun drinks! Wait staff needs training. At the price point, staff should be right on top of things and it seemed like we were constantly looking for assistance.
Fun environment, server was a little disconnected though. Food and drinks were good.
Service sucks you wait forever to be seated and the staff is so slow and it’s more like a play ground than a work place. For what is charged for drinks and food I expected way better service definitely will not be back to that location and the fact that you have to leave a 18% for horrible service makes it even worse. Will not be returning
Loved the drinks especially the goblets! The goblets are worth the price and more. It’s a safe place for all members of a family to go and enjoy.
We went for my daughter's birthday. It was a fun experience. The specialty drink and milkshake were good. My fries were overcooked but after waiting forever just to get two burgers and a salad, I ate them. The servers and the hostess were very friendly and they do an awesome job with the birthday song. The kitchen needs to push out the food much quicker.
I will try this spot again however the service was very slow. Spoke to a manager who asked for me to try again but I was not impressed with how long it took to get our food.
The menu was misleading. It states a garden veggie burger but I was serviced a poorly cooked black bean burger. Also My tables order was messed up and we waited almost an hour for the new plate to arrive. The waiter told us it was on the house but when the bill came the messed up order was still on the bill. It was resolved at the it but besides the drinks the overall experience was terrible. Plus we traveled all the way from NC to eat here and left very disappointed.
Service sucked, we had no waiter we just had to randomly stop workers. We reserved but sat down an hour later. Their system shut down multiple times. I bill was suppose to be discounted because of poor service but yet they charged full price. I ordered a drink at the bar “the drake” and never received it. It was just a hot mess. Oh they gave us a free shot 🚮
Amazing place to go. Can’t wait to come back again. It’s definantly a place I will recommend to many
I did a promposal with my son and his girlfriend. Sharrad was the Absolute Best!!!
We had a great time! Our waiter Trevon was fantastic. Pleasantly surprised because the reviews I had read were not good. Our party of 8 all had good food good drinks great desserts and lots of laughs for my nieces 15th birthday!
That was our first time at the Sugar Factory, my family and I Ioved it!! The food and drinks were great!! We loved the meatball appetizer, chicken and waffles!! The milkshakes were fantastic!!! We also ordered the Fuzzy Peach Penguin Mango, great presentation. The staff was lit!!!! They made the experience fun, even if it was not your birthday, which for us it was not but joined in on the celebration. Would recommend and would go back again!!!
We had a great time. Drinks a bit expensive, but you know what your getting into before ordering.
We came to the Sugar Factory to try one of the infamous goblet drinks. Boy that thing is strong!! If you get one, know that you will be getting your monies worth! The atmosphere is cute and the service was great! I will be going again in the near future.
We had reservations for 7:45 pm and arrived at 7:38 pm. We were seated at 9:00 pm. During our wait the host did not give us any updates or offer an apology for the delay. When we were finally seated we were given a coupon for a free appetizer IF we purchased a $30 drink. The waitress who served us was very nice an attentive but the evening was ruined by the ridiculous wait for our table.
We had a reservation and waited 30 min. still not seated so we left, they came after us which is a plus and redeemed themselves. The space was small and the music was too loud, we enjoyed our meal and probably will not come back.
Waiter was horrible. Food was over cooked. Waiter served drinks and food to other tables before ours. Special birthday song for several other tables - they played the music loud, turned the lights low and celebrated the birthday person. Our birthday girl - music was lower and the lights were on. Completely treated us different then they did the entire guests around us. We spent over $350 on service that made us feel not welcomed and not special on my daughters birthday. We had rented a limo and her wish was to come to the sugar factory. To say the least, we were very disappointed with service and the way we were treated.
The ambiance was EVERYTHING!!! This was my first time going to Sugar Factory and I also celebrated my 30th birthday on the same night! I was pleased with everything from being seated at the time of my reservation, the service, food and the birthday song!!! I will definitely be back. Woah I almost forgot the drinks... A++++
For a kid friendly venue, the prices for drinks are outrageous! There were NO prices on the menus and for my daughter and I, the bill was $130.00! The our food was $22! The drink she had was $24 non alcohol (which was not good at all) and mines was $30! The dessert i had which was recommended by the waiter was $20 and $5 for the sparkle - which was never communicated! I was there to celebrate my birthday with another one of my mentees who was turning 12.
I think it is totally deceitful not to put prices on the menus. Yes I am sure I should have asked but who would think a kid friend establishment would high jack prices. The waiter indicated that was the main complaint of the establishment. I can only think that if she knew this, she should have communicated this to us but of course our bill would have been less and her tip would have been too! There was a group of us under different reservations under the same waitress and I know our complete bill for 10 guest (4 kids) was over $400 which is outrageous. I will never recommend this to anyone. I am still outraged!
Service was excellent. Our reservation was at 3:30 we arrived early and was able to be seated right away. Our server Tre was knowledgeable of job and gave us excellent service. We live 2hrs away and it was definitely worth the drive. Me and my family definitely will be returning!
First time at this one. Customers with kids who were all over the place. Waiter gave my friend prefer to someone else then took it in the back and came out another door with the same order which was not cool. Food was not hot. I would recommend only because it’s convinient
It was 5 people birthday that day they was so lit!!!!! I love it I'm having my birthday here this year I had enjoy myself
As many times as I’ve been this place has gone down in food quality, venue cleanliness and liveliness of the sugar factory name . My server janay was great but other than that nothing good
I selected the Sugar Factory on 3/4/19, for my daughter’s Birthday and I was very pleased with everything the staff provided to me and my family, especially my daughter.
Again, I would like to thank everyone for making my day, as well as my daughters day. You guys were awesome and we will continue to patronize the Sugar Factory because we are loyal customers.
staff was nice, funny, helpful and very accomadating
I had an amazing time. It was my birthday celebration coming off a rough year and it gave me so much joy. My waiter, Sedale, was top level amazing. He helped my guest and I select our dishes and we all were satisfied. He even picked out my birthday song which I turned up to!! Definitely coming back! Thank you so much for making for 41st one to remember.
We loved this place! And the staff must have sang a Happy Birthday song at least 10 times while we were there and they kept their same enthusiasm and energy Every time! Well done!
Food and drinks were good, but service was horrible. They forgot my order all together.
The food was great, enjoy the ambiance of this restaurant, my daughter love the way staff celebrate birthdays.
Everyone was super friendly & our waiter Sedale was awesome!! The food was delicious, I cannot wait to return back again! Thank you Sugar Factory of Arlington, Va
We hosted a birthday party for a 9 year old. The entrees were priced reasonably, but of course the kids wanted those $25 bubbly, smoking goblets which drive our cost sky high!! Service and food was great, but I wasn’t prepared for the pricey drinks. Next time I will be forewarned.
This place was fantastic......the staff was superb and super friendly and very attentive, I was seated in a timely fashion and didn't have to wait past my reservation time of 8:45pm (I'm a stickler for time). It was just a really fun and pleasant atmosphere where I felt relaxed and I just smiled the entire time I was there.