Sugar Factory - Pentagon Mall
Fri, Sat 11:00 am–1:00 am
Mon–Fri 11:00 am–3:00 pm
Sat, Sun 11:00 am–3:15 pm
Mon–Fri 4:00 pm–7:00 pm
it was fun
The meal took forever, but the wait staff was fantastic and attentive.
Love the atmosphere drinks were great and food was good too. Definitely a little more on the expensive side but portions and the experience had me expect that. It was my birthday and totally worth the fun. The service was a little slow to get started but there were a lot of birthdays that night so it gave us time to make all our selections. I would go again. Thanks for a great night.
Fun atmosphere. Great celebrating with other customers during their celebration songs.
This was our first time, went to celebrate my daughters birthday food was horrible colorful bun burgers nasty( very dry and no taste ) we had about a hour wait for appetizers. The Table was soooo sticky and some syrup was leaking through the table and ruined her friends clothing. Not tooo clean but our waitress and most of the front house was GREAT!!!! THE KITCHEN CREW AWFUL!!!!! but cute atmosphere for the cost should be 10 times better
I was pleased with the service overall However, I was very disappointed with how we received our food. The food was sent out one or two plates at a time and there were 6 of us. There were long gaps in that as well. My daughter the Birthday girl received her ordered last...that was more upsetting. The food was not hot as it should have been. We did not get to enjoy the whole experience of eating together as a family. That was definitely disappointing. I would like to speak with management about that part if for no other reason.
‘ my waiter was very nice and gotta lot of energy, his name micheal So if you get him he is very outstanding ❤️.
Overall, I’d go back again. It was loud and energetic. We had a reservation for 6:45pm. One of the hostesses forgot we were there and we were seated at 7:30. Other than that, we had a good time.
It was a wonderful experience for my daughter on her 11th Birthday. She and the family really enjoyed their time there. Food was great, desert was delicious. It was just fun and happy.
This was my first time here. My daughter and family love it. The atmosphere was nice and friendly. Our server Vee was helpful and very professional. When they sing happy birthday, the place comes alive. The sound system is amazing! The food....was....soooo....good! I highly recommend the chicken and waffles!! We will definitely come back again!
We had a large party and it was hard to get the entire order right. For instance, the restaurant was out of a lot of the menu items which was disappointing. When I ordered a fancy coffee as pictured in the menu, it was brought out to me in a to go coffee cup with no frills. The explanation was they were out of the fancy coffee cups. Hence ruining the experience I wanted to have at the restaurant. :-( Otherwise, the food was decent and great portions. I highly recommend offering ice cream with the crepes, they were rich!
Our server was Vee and she was phenomenal! Attentive, prompt, and really made sure our first experience at the Sugar Factory was memorable. Food was delicious, and the entire staff was friendly. We will definitely be back soon.
Drinks are pretty but very little liquor in them. Food and service was great! Manager was a great guy!
Very long wait to be seated even with reservation. Long wait to receive drinks, food, etc
Very loud but nice atmosphere. Great food a d great drinks. The drinks are $30 each. Just keep that in mind. Gray place for a birthday
Girls Night Out
We had a lot of fun. The energy was exhilarating I didn’t expect all of the noise but it didn’t ruin our night out. I would definitely encourage my sons ( young adults) to come and celebrate their birthday here. I’m struggling with if I should recommend this spot for people over 50. Only if you are a hip 50 then you should try going here. If you prefer a quiet atmosphere then get your food to go.
10 year old birthday
More like a terrible strip club with people sticking their butts out half naked on the chairs for their “birthday song”.
We had a blast and the food is excellent! I definitely recommend for a get together with friends! Bring your appetites and get ready to dance! If it’s your birthday, this is the place to celebrate!!
First timer... great place for my daughter's 14th Birthday lunch with friends! The service was amazing and the food was well seasoned! I'd say it lived up to the hype!
Fun atmosphere and great drinks!
It was great even though we had to wait a little longer for our waiter apparently someone forgot to tell him he had a table and my husband had to shout to get someone's attention after 20 plus minutes of waiting but over all we had a great time
The wait staff were disinterested at best. We expected a festive environment to celebrating a child's accomplishment. Food was mediocre but pricey.
It was amazing. We were celebrated my daughter’s birthday and there was a lady who answered all of our questions and made wonderful recommendations. The ambience was very energetic. My daughter had an amazing time. Thank you!
Service was slow, with apologies from staff for the wait on food and drinks which we appreciated. Furniture was stained, there was a construction zone with a trash can near our table, and the walls were scuffed. Needs some TLC!
I was quite disappointed with my first experience here. I made reservations for a friend's birthday, we waited 30 minutes to be seated and another 20 minutes just for a waiter to come over. The drinks are very expensive and for them to cost that much, they could at least put a couple of shots of liquor in them! it was very dark inside, horrible music. I paid $40 for a drink that taste like Koolaid. I was looking forward to visiting this restaurant, but was overall disappointed.
Very fun and can’t wait to go back!
Made a reservation and ended up waiting over an hour. Then didn’t see our waiter for fifteen minutes after being seated
Having not been to the restaurant before, the ambiance was very overwhelming. Music was constantly playing at a loud volume and it got louder when the wait staff came out with cake and fireworks to celebrate someone's birthday. This happened like 6 times in the 90 minutes we were there. It was very hard to hold a conversation at our table. The food was very good.
My teenager had a blast for her birthday! The staff was energetic and our waiter was awesome
Sliders were overcooked, dry and hard. When we mentioned this to the waiter he explained that because of the size they have to be well done.
Drinks came with the rims smeared in peanut butter (not as pictured on the menu and not the same as I had before) when this was brought to the attention of the manager, she said that when I had it before it was not correct. Also, the waiter indicated that he had to make the drinks not the bartender.
Service was very slow, it took the waiter 15-20 minutes to approach our table.
Sugar Factory EXCEEDED my expectations! Our server Errol was AMAZING! Fast, efficient & great energy! The food was flavored, drinks were tasty & the dessert... OMG! I was VERY pleased as a first timer & will def be returning when I re-visit the city! Thank you!!! Such a fun atmosphere!
Love this place. Great happy hour deals and amazing food/drinks
Very over priced and average quality milkshakes that look amazing
I went for my birthday overall it was a nice experience it can be very loud with all the birthday celebration. Service was nice, just went for the drinks I didn't eat any food there
This restaurant was not good at all. Very poor service and quality of food. Do not go to this establishment until they have proven they have properly trained staff. (i.e. waitresses, cooks, hostesses)
Sugar Factory is much like social media. Get the right filter, make sure you have the right lighting, and post the perfect pic. Sugar Factory - Take away the loud disorienting music, the sparkling candle for the endless birthday celebrations, the smoking libations, and what do you have? Mediocre food and subpar service.
Our chicken wings came out cold, and our server was good...when he decided to come around. I guess our "family" table wasn't exciting enough to keep his attention. Definitely wouldn't recommend it for those who expect good food AND good atmosphere. However, if your goal is to get the most likes for your IG, enjoy!
Food was good and our waitress was wonderful. The problem was the young lady who sat us down and was prepping our table - she kept putting her hands in her hair and literally she had hair/weave all over the menus, the plates, the table period. The other issue was that they started cleaning the table while we were still there. My 12 year old called them GHETTO and even though they were, I corrected him.
Had a good time..
Took my son here for his 2nd birthday....
I love how the servers came out with his cake and a sparkle candle playing the music they had my son very lit....
Food was great, just took a while to get to the table. Great place to have a birthday party.