Sugar Factory - Pentagon Mall
Fri, Sat 11:00 am–1:00 am
Mon–Fri 11:00 am–3:00 pm
Sat, Sun 11:00 am–3:15 pm
Mon–Fri 4:00 pm–7:00 pm
I had my birthday dinner here and I had SO much fun! The staff was really fun and made my birthday special. The drinks are really cool and rudeee food was delicious.
18th birthday celebration
Went there to celebrate granddaughters birthday. They enjoyed it. Our server was excellent. Some of the tables are to
close. I would have rated higher but the drinks fountain sodas and water are served in plastic cups. Plus there are no free refills for soft drinks and tea.
The space between the tables needs some readjusting. When placing a huge party plus we made another reservation for 4 so our total was 16 people..
Our service was awesome but it felt real tight as if we were squeezed into the section....... Nevertheless, we enjoyed ourselves
* May do a complimentary dessert for the birthday girl/boy instead of pursuing *
When spending $800- $875 on food and drinks plus gratuity something like a free slice of birthday would be nice ..
The experience overall was good. My only issue was the service was limited due to the server having multiple tables to service. Because of that things were missed like burgers with no condiments, food no plates or no napkins, containers no bags. I had to get up multiple times to find my server or another server to get what I needed. However, my server was really nice so I have no doubt if he was handling our party alone my experience would have been better. I just feel like with the larger parties there should be a server for only the parties needs. Also, because I originally was dealing with a party coordinator that was replaced with someone new I wasn’t properly informed of everything. Some expectations were not met and when I asked I was told that the previous party planner should have informed me. Overall my daughter had fun but the original contact with planning was frustrating and the service (not the server) was a 5 out of 10 for me.
I really enjoyed it. My daughter was happy because that is what she wanted for her birthday. Very, very, very, pleased!
I took my daughter here for her 5th Birthday recently. It was our first and last visit to this establishment. I’ll start by saying that the staff were nice, respectful and apologetic towards us. We ordered chicken strips that were undercooked but burnt and wings that were old, hard and black. They refunded the platter but of course I’m afraid to eat now. Certainly not worth the hype in my opinion.
The draw is the great crazy drinks (with alcohol for adults or without for kids) and desserts. Great for kid groups and although the food menu is limited, the food is decent enough for parents to actually have a meal. The staff does a great job of handling groups and festive atmosphere.
Awesome time, awesome food, awesome drinks and awesome staff. And Vee was awesome!
I had family here for the holiday weekend who really wanted to go to the sugar factory. We were seated promptly. Within 10 minutes a huge fight broke out between about 15 adults that were in two large parties. Kids were screaming and adults were fighting. The staff was not prepared to handle this huge brawl. It went on for over 20 minutes and then the police were in the restaurant for the rest of the night taking statements. Our food arrived cold and soggy. They gave us a 15% discount but for two appetizers and two drinks, our check was still $68. Not a good night.
During my visit to Sugar Factory for my daughters birrhday there was a HUGE brawl between two tables. A fight that scared my daughter to the point she was shaking. There was glasses broken, curse words, babies crying, i heard stun guns going off so I ran and made my kids stand in the kitchen. Because half of your staff came from the kitchen to break up the fight. The police ending up coming which eventually got the people out leaving a restaurant full of only kids crying hysterically. It was by far a ridiculous thing to witness. My waiter was awesome but the night was almost a total blow out. I expected a better experience.
A fight broke out on a Sunday evening. The waitress gave 2 menus for a party of 4.
My son truly enjoyed his BDay celebration and the atmosphere @ The SF
Sugar is all about the overpriced candy in the oversized drinks. The food is also overpriced and it is not good. I love the way they celebrate the birthdays and the music was good but if you have to go do it just to get your selfie with the drink.
The wait was ridiculous when we called 4 hours overall good adventure and we can say we have been. We will go back to have the total experience because we only had dessert.
Wonderful restaurant and concept . Just wish space was larger so wait wouldn’t be so long to be seated and to receive meal as well having more space overall per table .
Made reservations waited awhile for my table,after being sitted service was bomb. Food and drinks were great. Waiter was cool. It was differently worth the wait. I will go back again.
The atmosphere was awesome and full of energy. If you're on a time schedule to go someplace after you eat please let the server know because if not you will be late. Parents need to control their children better and children should not be allowed in there after 9. Overall it was a great place and the food was awesome.
Good food good fun very very busy which I believe was the reason our waitress kept forgetting About us but I will visit again
It was great! The kids loved the fun drinks (a little too pricey for what they are, but fine for a once in awhile treat) which is the reason why we went. Service seemed a bit disorganized at first, but was excellent overall. Our waiter Errol was awesome- very friendly & extremely courteous. Food arrived very quickly and was super-tasty. Would def recommend for a fun experience or celebration.
Experience was very good. Signature drinks for the children were very expensive
We had a great time celebrating our children's birthday. Food was okay but watching the celebration of everyone's birthday was awesome!!! Much energy and smiles all over the restaurant. Great time for all ages.
For the price I think the venue and service could have been better. Food was ok. Dessert and drinks were good.
Faye was the best bartender ever and my waiter with the two cornrows is the best ever also!!!
Drinks at this place is over rated and way to expensive. One of the goblets drinks that were purchase at the table taste like minuteade lemonade. Buyer beware non-alcohol drinks are $22-25 and alcohol drinks $30. They have some interesting milk shakes cost start $17 which can at times be substitute as a meal. The food was subpar nothing special prices were ok. Desserts were huge!!! we order one signature dessert with 7 people and could not eat it all.
The waitress was awesome, her customer service was great!
Had a reservation for 10pm and still had to wait about 10 minutes to be seated. Once seated it took another 10-15 minutes for a server to arrive. Didn’t receive watered down barely any alcohol drinks until 10:50. Table next to us ordered identical drinks yet received bigger bowls for the same price. Didn’t have any premium alcohol options and couldn’t order many of the drinks on the menu due to not having said alcohol. This is a regular occurrence here. Union Station is much better and actually has music and is fun.
The food and service was great the seating was a little tight but other then that had a ball!
I went with some friends and family to celebrate my daughters 11th birthday. The staff made the experience an enjoyable one
I was pleasantly surprised. Michael the server was great!
I enjoyed the huge beverage and the food was good
Although my daughter enjoyed her birthday experience the service was shaking. I've been to this location before and had no problems. However the bar struggled badly most of my party had food long before their drinks. Personally my never came. But the children had a blast!
We went here for my son's 13th birthday celebration. It was a great experience! Our waiter Jaih was amazing g. Will definitely go back again!
Great experience for my birthday and the server was awesome I wish I could remember his name. The staff was energetic and very helpful. Only complaint I would have is the noise everyone’s voice seems to carry it can be hard to think and the music is really low unless it’s for a birthday but I guess that’s uncontrollable.
Birthday Gathering, October 27 2018.
The food was not worth the price. My Salmon was cold, mash potatoes was very salty and the chicken parmesan was NASTY. Beautiful drinks, but way over priced. coould not taste the alcohol. The cups should be included in the price
Went here for my daughter's birthday, was pleased overall.
Errol was PHENOMENAL!!! My son really enjoyed himself on his 13th bday!
Graduation dinner & everything was perfect!
Went 10/26 for a girls night out. Staff were friendly and cool. Outlr waiter V, she was awesome. Loved her personality. She ensured our table was ok. The food was ok, I ordered the chicken and waffle. The chicken was fried too hard, waffle was good. Also, there is food on their menu that they no longer carry. The drink was good.
We went for dessert, for our sons birthday. We were seated immediately, and greeted by our waitress, but it took her 15 mins to take our orders. Then the 2 ultimate shakes and Black out Sundae took over 40 mins to arrive at the table. There were only 2 other parties in the facility at the same time. No idea why it took so long. We enjoyed everything else, and will probably come back, just hope service is faster next time.