Sugar Factory - Pentagon Mall
Food was wonderful! We had a large group, but we were all seated together. Birthday celebration was a hoot and energetic, with sparklers and theme music. Overall experience was really fun!
I had a reservation for 6:45 and I didn’t get seated until 7:10, I was tempted many times to walk out. Even though we waited for a long time, the customer service was very good and the atmosphere was very nice. It got pretty loud multiple times for people’s birthdays but it was enjoyable. The food was mediocre and the drinks were extremely expensive but that’s what they are known for. Overall, I enjoyed my time with my friends there but I don’t know if I would go again.
The environment was very energetic and fun! Our family had a blast and plan to go back in the near future.
We came for the drinks because we’ve seen them everywhere. But when we got there and saw all the food options I was blown away. It came quickly despite it being a popular spot on a Saturday night. It was HOT and DELICIOUS! When I come back in town this will be my first stop!
Me and a few of my co-workers wanted to go try the sugar factory for the first time since none of us have gone. We all already have to plans to go again! It was super exciting and energetic. There was loud music and sparklers for birthdays and overall the vibe of the whole restaurant was a surprisingly pleasant one.
It was a great birthday surprise for my birthday. He enjoyed it as his first visit
Love this place! Definitely THE place for a birthday!!
Thoroughly enjoyed the fun, festive atmosphere and great service!
Food was ok everything takes a long time to come out and milkshakes did not look like picture missing candies best part was the singing of happy birthday and our server kennedi
Excellent time so fun. Can’t wIt to go back. Drove an hour and half to try it for two teen birthday. Well worth the trip. Yum. Great staff
So much fun!!!! Great service, food, drinks, desserts. Made my daughter's 18th birthday a great time. Go during the week!
Everything was good except for the host when I came in nobody greeted me i had to wait 30mins just to ask the host about my reservation.
It was my daughters 10th birthday and she had a good time. Very pricey but I guess worth it. Very, very loud can't hold a real conversation. But if your looking for loud, fun, music, celebration and something different it's your place. As long as you make sure you can afford it. I'd go back if someone else is paying lol
Made a reservation for a birthday. My seat had a hole in it, the table was very wobbly and the menu had a lot of food particles on it. The music volume kept fluctuating from normal to really loud. Seems like more of a place for children. I thought because they served alcohol it would be a little more well kept. We decided to leave and go somewhere better maintained.
1st time visit, great atmosphere, with fulling food. The specialty drinks in the giant glasses are amazing and filling. Menu could maybe be expanded more, but overall, great place to eat.
Fun experience. Food taste basic but is creative. I would highly recommend for tourists. Great place to celebrate birthdays.
I appreciate the level of attentiveness of the wait staff. The food was great and the overall ambience was great as well. It was the perfect environment to celebrate my daughter.’s birthday. Will definitely come again.
They took us 30 minutes after our reservation time and then we waited another 30 minutes for some one to wait on us.
Waiters didn’t seem to be in good moods...not just ours. I watched all the waiters and it was hard to get a smile out. Didn’t offer us any other drinks other than water and service was a bit slow. Not worth the cost
Service was bad made a reservation at 6:30, Didn’t get seated till 8 (made the reservation two weeks in advance). Food was overpriced and floors were sticky. Definitely was too crowded and couldn’t hear people sitting across from me talk 0/10 would never recommend
Management has improved. Only had to wait 10 minutes and food and drinks came out promptly. Staff were accommodating and had great attitudes.
I celebrated my birthday here and the Managers were very rude to my guests. They asked us several times when we were leaving. I was aware of the 2 hour limit on the tables, but it took 30 minutes before anyone ever took our orders - even though I arrived 30 minutes prior to my reservation time. I asked if I could place the order before being seated and pay to save time at the end and no one ever came back to me. The food and drinks took at least 45 minutes to come out. We even had to go to the bar to get a few drinks on our own. After receiving our food, it took an hour before they asked for my song selection and took my cake to the back to add the sparklers. It then took at least 30 minutes for us to pay after requesting the check. They were extremely slow because the restaurant was crowded, but they treated us as if it was our fault.
Everyone was absolutely amazing. And very helpful
I booked a party here for my daughter’s birthday. The servers were polite but the service was unreasonably slow. I did not get everything I ordered and paid for. The food come arrived to our table out of order. For example, our sides came out with the appetizers and the meals did not arrive together. The song playlist was outdated. If you eat here don’t expect much.
Had to wait 10 minutes to b seated at a empty restaurant. Food took forever to come out, and when it did it was cold and dry. Came for my birthday party which included a party of 7. 6 of us got our goblets in time and the 7th person had to wait an extra 5 minutes for his and when he finally got it they only brought out the cup filled with liquor and not the goblet. When his goblet finally came he had to pour his own drink. This sugar factory location is all over the place. Came about 5 times and every time something goes wrong.
Not worth the hype. Went for a work lunch, table for 8. Our food took an hour and a half to finish coming out. Waitress was overwhelmed, one member of the party asked if the chef was cooking on a Bunsen burner because the first plate of food was delivered nearly an hour before the last. On the plus side, the milkshakes were great.
Very bad experience, made reservations at 3:45 pm for 8 on 12/31/18 for my daughters 13th bday. It took 30 minutes to be seated, 10 minutes to get water, and another 10 for a server to come to my table. Waited about an hour to get a milkshake. Everything came one at a time. My daughters best friend didn't recieve her food until about an hour and a half later. Had to ask for my water to be refilled and the bathrooms were filthy. The candy bar area looked empty. Sad, I was excited to bring my daughter here with her friend just to leave disappointed . To top it off my seven year old son slipped on his way out because they decided to start mopping the floors and didn't even have a sign stating that the floor was wet. Some serious training needs to be done at this place and some more staff would be great because they kept stating there's only one cook today , only one server, etc . But they had about 3 hostess at the front. I would have received better customer service at Olive Garden and wouldn't have paid as much, but I drove an hour so my daughter could try something new for her birthday.
Waited 1:15 for food. When the food finally arrived at the table it was cold and my steak had no flavor at all. I don't like to complain about food with the family but I could tell they did were not pleased. Not same experience we had in other places.
Overall a good experience however, they were so short staffed that that detracted from the entire experience. Also, if I recall, the restaurant isn’t that old yet the furniture and fixturing is so worn down which makes it look bad. The candy wasn’t filled in so overall it looked bad. Food was delicious and our server was good despite being so short staffed.
Not sure if it was the day we went or if it’s just that overrated. Food service was slow, there were no clean cups for water, we waited 30 minutes for that, most of the candy was not available for the drinks. For the price you pay, you should get great service and quality and that’s not what we experienced.
terribleeeeeeeee!!!!!!!!!!! Will neverrrrrrrr return!!!
I enjoyed the environment the waitress was pretty nice, she was constantly back and forth to keep us posted with our order, on the other hand it took us forever to get our food and really wasn’t hungry after we received it! But I would come back
It was way too loud, overpriced, and the drinks didn’t even taste that good. The only good thing was our waiter had excellent customer service. Won’t be going back
Long wait even with reservation but super amazing
It was fine, the server wasn’t the best but could of been worse. Atmosphere is fun. It’s probably because it’s so busy that the servers don’t take the time to explain things and make sure you’re happy. But my birthday was fine. Only 3 stars cause it just wasn’t more than average
It was the A terrible experience When we got there we were rushed to order and for our drinks I would never step foot into this place ever again The drinks were nothing but juice no alcohol at all in our drinks it was a waste of time and definitely a waste of money of $120 never again will I come to this sugar factory
Best restaurant experience ever!!!! The staff was friendly the customers were friendly the environment was just awesome. I can’t wait to go back well worth the price and drive.
Staff was friendly, BUT, service was very slow. Food was just average.
The goblets are amazing!! Had a great time for an afternoon date. The salad I had was good too.
It was my birthday there and I dance to blaring music while sparklers were everywhere.