Sugar Factory - Orlando

4.2
4374 Reviews
$30 and under
American
Sugar Factory Orlando, features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 4374 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.2
service
4.2
ambience
3.8
value
Noise · Energetic
82% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined a day ago
Overall5food5service5ambience5

Overall it was good..we had over the amount of people on our reservation, I feel like they didn’t do enough to accommodate us as there were empty tables all around that we could have used.

OT
OpenTable Diner
Orlando
2 reviews
Dined a day ago
Overall5food5service5ambience5

Had a great experience for my birthday.

k
kerihah
San Francisco
1 review
Dined a day ago
Overall5food5service5ambience5

Great service. The waitress was wonder. She was very attentive

DC
DinaCas
Columbus
2 reviews
Dined 2 days ago
Overall5food5service5ambience5

Loved this place can't wait to go again. The food and drinks are really good. Love the Party atmosphere!

J
Judyb
1 review
Dined 2 days ago
Overall5food4service4ambience4

Me and my friends really enjoyed ourself it was their first time and they really have fun and looking forward to returning again with their families we are a month to month traveler for Manatee County . we travel to Orlando a lot four different events always try to make reservations every time we in town.but was full but we was pleased to get the reservation that we had that day and they enjoy so we looking forward to return

PD
PewaukeeDad
Orlando
1 review
Dined 2 days ago
Overall3food4service3ambience2

The desserts and drinks are simply amazing, but for $38 you would think the cheap plastic cup would be included. Food was very good but hard to justify $22 for a thin steak sandwich.

EM
EuniceM
1 review
Dined 3 days ago
Overall5food5service3ambience5

Everything was great. The good came out on time but the drinks took a while to come out. They came after the food was served. The overall experience was great.

OT
OpenTable Diner
Orlando
1 review
Dined 3 days ago
Overall5food5service5ambience5

Great energy and great place to eat

AS
AlexisS
Orlando
1 review
Dined 3 days ago
Overall5food5service5ambience5

Went for my birthday. It was my first time and I enjoyed myself. We be back next time I’m in Orlando.

EF
EricaF
Tampa
1 review
Dined 3 days ago
Overall2food5service5ambience5

I understand that it is a busy please but we're in the middle of in the pandemic and they had the tables so close together that it was ridiculous. There were so many empty tables but yet they were sitting everybody right next to each other instead of at least trying to skip every other table before having to fill up the rest of them. I'm pregnant and I felt so uncomfortable in there because the guys next to me were laughing and will Laying across the seat literally inches from me

SD
SherylD
1 review
Dined 3 days ago
Overall5food5service5ambience5

Great experience, food was good and drinks were even better. Well worth the price and the atmosphere was awesome.

h
haileel
1 review
Dined 4 days ago
Overall3food2service4ambience4

the food was very disappointing and the drinks were not very good for the price.

s
vipshanet1971
Charlotte
25 reviews
Dined 4 days ago
Overall2food3service5ambience1

We have been to Sugar in New York, this was nothing like that at all. NY, two levels super laid back but what we walked into in Orlando, a disaster.

Now, service was amazing but they had a Bday party for 50, 4 to 8 year olds with zero parental supervision. Essentially, Hunger Games for kids.

We literally had to kids spill waters on our tables from running through like crazy little people. The problem is the Real Housewives of Orlando, took this time as a baby sitting session for the kids.

The biggest problem with the scenario, outside of the wait staff and is no one was wearing masks when walking around.

Again, food was what we expected and the staff was great but everything else, brutally awful.

KC
KristinC
South Dakota
5 reviews
Dined 4 days ago
Overall1food4service1ambience1

We’ve eaten at other Sugar Factories they are pricey but usually worth it. The service at this one - awful. Also the chandelier we were under was I’m assuming at one time crystal cuz that’s how they always are at sugar factories but this one appeared furry as if it had never been dusted and had two dirty napkins stuck in it which gives you sanitary and cleanliness concerns about the whole place. No hand sanitizer to be seen. Had many guests roaming restaurant never being asked to put their masks on. What a mess. Had this been my only sugar factory experience I’d never visit another: I instead will just never visit this particular one again..

CC
CCfab
Detroit
2 reviews
Dined on January 11, 2021
Overall5food5service5ambience5

It was always a good experience to come here, one of our favorite spots in Orlando. Server and the food was great and we had a good time!

JH
vipJoyH
New York Area
2 reviews
Dined on January 10, 2021
Overall2food1service5ambience1

This was like eating in a cafeteria. Tables were within 6 feet--I was genuinely concerned about catching Covid--especially with the singing and dancing. A cafeteria nightclub. Food was the worst I ever had. Frozen hamburgers still cold inside with McDonald's French fries. Pasta resembled something from a can at Aldi's.

The staff was friendly, helpful and fun. They did a great job singing Happy birthday to my daughter.

J
Jackal
Orlando
4 reviews
Dined on January 10, 2021
Overall5food5service5ambience5

The restaurant was amazing and a lot of space inside. The food is amazing and the drinks were exquisite. I feel like it needs an update regarding the seats and tables. The waiter was amazing as well.

CB
ChristineB
Jacksonville
1 review
Dined on January 10, 2021
Overall5food5service5ambience5

The service was great! I was there to celebrate my birthday and had a blast!

s
vipsjh813
Chicago
8 reviews
Dined on January 10, 2021
Overall1food1service1ambience1

Slow. Poor food quality, with the exception of dessert.

IR
IRFL
Tampa
1 review
Dined on January 9, 2021
Overall3food1service4ambience4

The Sugar Factory is a great place to go for celebrations and sweets. Service was great and my daughter had a wonderful birthday celebration - which is what counts.

Appetizers were OK, but entrees were very disappointing - food was bland and steaks were overcooked, so I don't recommend coming here for dinner, just come for the atmosphere, apps, drinks and desserts.

MR
MonicaR
1 review
Dined on January 9, 2021
Overall5food5service5ambience5

Yaqub was our waiter. Very friendly, great service, definitely will be back. Thank you Yaqub for making our experience a truly great one.

OT
OpenTable Diner
1 review
Dined on January 9, 2021
Overall2food2service3ambience2

Way too loud !
Food was overpriced not worth it
Ice cream and shakes were good

T
Teefas
1 review
Dined on January 9, 2021
Overall4food3service4ambience4

I was there for my bday in Dec and i had a great time so I brought my daughter for her bday and she loved it.

C
Chelle
Tampa
1 review
Dined on January 9, 2021
Overall5food5service5ambience5

Great food and exciting atmosphere! Plenty of choices on the menu to choose from and some great drink choices. The milkshake and desserts are delicious.

AC
AlexandraC
1 review
Dined on January 9, 2021
Overall1food1service1ambience1

Super slow service. I’m talking 30-45 mins before I got my drink. Seemed like it was everyone’s birthday that night and every single time they blast music to bring it out and ignore the rest of the people.

C
Cleo
1 review
Dined on January 8, 2021
Overall2food1service2ambience1

This is a party place very expensive uncomfortably seating, very sticky, loud as hell place. Note if you have a birthday so does everyone in the building so if you want to make your birthday semi special better have $40–$100 dollars for some nasty ice cream and fireworks. If you have fomo go for the experience but note American brasserie is not a French Brassiere. If you truly want elegance on your special day DoveCote.

OT
OpenTable Diner
Orlando
1 review
Dined on January 7, 2021
Overall3food3service4ambience2

Way too many kids. Smelled bad but the drinks are good but over priced

T
Torres
Tampa
1 review
Dined on January 7, 2021
Overall5food5service5ambience5

Really great food and drinks. Loved the red velvet in the sundae 💛

OT
OpenTable Diner
1 review
Dined on January 6, 2021
Overall3food4service5ambience3

We were in Orlando for vacation and decided to make a reservation to celebrate a friends birthday. Our server was great and the food was delicious! Adult drinks were okay, they didn’t have much alcohol for the price. The experience was really fun when they came out with the birthday dessert and played a song of our choice. I will say that the restaurant didn’t look very clean and smelled dirty. Other than that our experience was good!

EI
ElizabethI
1 review
Dined on January 4, 2021
Overall5food5service5ambience5

My server was Alejandro. He was very sweet and nice. Very attentive. Great experience

Y
Yuck
1 review
Dined on January 4, 2021
Overall2food3service2ambience1

Based on social media and celebrity endorsements, we were expecting something much more bright, colorful and fun. The vibe is a dingy ice cream parlor, with a full bar plopped in. From the desk staff to the kitchen, service was super slow... on a Monday at 3:30 with only 4 other tables? The floor and bathrooms were dirty, peeling stickers on the tables, smudges windows, tables chipped and broken, holes in the seats. Maybe other locations are much more up to the hype... but for the $$$$$ ($38 drinks) and $18 milkshakes...I expected so much more. Go to anyone of the other themed restaurants in Orlando and get a better experience for your money.

OT
OpenTable Diner
1 review
Dined on January 3, 2021
Overall1food1service1ambience1

Was told they had gluten free, got there and was told no gluten free, then the manager came over and said they had gluten free burgers, then burger came with fried onion straws and fries- not gluten free. Needless to say my daughter was in tears and the worst experience ever. Would not recommend

OT
OpenTable Diner
Charlotte
2 reviews
Dined on January 3, 2021
Overall1food1service1ambience1

We arrived for our reservation, was sent to another host stand where we weren’t greeted. I told them we had a reservation under Austin and the girl walks off. The other host at the stand was speaking with a guest who arrived after us. Nobody said a word. We waited a few minutes, glancing around seeing the dirty worse than McDonald’s environment that was extremely loud. It was like McDonald’s met an over crowded playground without parents.

OT
OpenTable Diner
1 review
Dined on January 3, 2021
Overall2food1service3ambience1

The food was old and the music was extremely louder than normal

SN
SandiN
Miami
4 reviews
Dined on January 3, 2021
Overall5food5service5ambience5

Amazing experience for all ages. Best way to celebrate your birthday!

RC
RCMV39
Orlando
1 review
Dined on January 2, 2021
Overall5food5service5ambience5

Had an amazing time food was great!! Great for birthday celebration

VE
VeronicaE
1 review
Dined on January 2, 2021
Overall5food5service5ambience5

The food is amazing, and the energy in that place is fantastic our waiter was the best..... will be going back!!

A
vipAdman
Orlando
50 reviews
Dined on January 2, 2021
Overall1food3service1ambience1

Service terrible. Drinks took over 20 minutes. Food over 40 minutes. People came in after us got served food before us. Water not replenished. Didn’t have root beer. No unsweet tea. No Worcestershire sauce for Bloody Mary. A lot of no we don’t have. Food mediocre at best. Noisy. Would never go back.

OT
OpenTable Diner
San Francisco
1 review
Dined on January 2, 2021
Overall5food5service5ambience5

I absolutely loved this place for my best friends 50th birthday celebration . Our server CRYSTAL was the BEST at helping me out making her ice cream sundae surprise the absolutely best. Thank you Crystal

KO
KitaO
1 review
Dined on January 1, 2021
Overall5food3service3ambience5

Very nice forst time experience. The vibe was fire! Food not so much. Definitely a place for dessert and drinks .

FAQs

Sugar Factory - Orlando offers takeout which you can order by calling the restaurant at (407) 270-7082.

Sugar Factory - Orlando is rated 4.2 stars by 4374 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Sugar Factory - Orlando