Sugar Factory - Orlando

4.2
4520 Reviews
$30 and under
American
Sugar Factory Orlando, features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 4520 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.2
service
4.2
ambience
3.8
value
Noise · Energetic
80% of people would recommend it to a friend
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TH
THOMASINAB
1 review
Dined 2 days ago
Overall5food5service5ambience5

Everything was amazing!! The staff greeted us with smiles and energy my kids are ready to go back again.

OT
OpenTable Diner
1 review
Dined 4 days ago
Overall1food2service2ambience1

Went for a birthday dinner and couldn't even celebrate cause it was so loud and hetic and service was slow and not attentive

D
Dana
1 review
Dined 4 days ago
Overall1food1service1ambience1

Terrible food not worth it at all pricy the environment sucked

CO
CherylO
Orlando
1 review
Dined 4 days ago
Overall3food4service3ambience3

2ce I inquired about a Birthday dessert and went ignored. Place was dead but service was still slow and burger buns were burnt and want even given an apology. Milkshakes were yummy tho

OT
OpenTable Diner
Orlando
1 review
Dined 5 days ago
Overall5food5service5ambience5

Our waitress, Stephanie, I believe, was absolutely fantastic. She really made the experience for us! The drinks were amazing, and we absolutely loved the food! This was one of our bucket list spots in Orlando, and I’m so glad we came!

OT
OpenTable Diner
1 review
Dined 5 days ago
Overall4food4service5ambience4

Overall I came here just for the experience of the drinks but the mood w

BB
BrendaB
1 review
Dined 5 days ago
Overall2food2service2ambience3

Slow service even when the restaurant was not full.

SO
SherlyO
Orlando
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Celebrated my daughter's 16th with friends and family. It was great!! Our waiter was amazing!

JG
JGroth1978
1 review
Dined 6 days ago
Overall2food1service2ambience2

So disappointed. Food and drinks are over priced. Went back for a second time and had the same disappointing experience. Didn’t even enjoy the drinks. Yuck. Never again.

OT
OpenTable Diner
Tampa
2 reviews
Dined 6 days ago
Overall5food3service5ambience5

Súper upbeat and fun but the food is over priced and under seasoned but the drinks are worth it super good

SE
StevenE
1 review
Dined 6 days ago
Overall5food3service5ambience5

Best time ever! The energy was crazy! My wife and family had a great time celebrating her birthday!!

OT
OpenTable Diner
Jacksonville
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Great experience! So much fun!

J
Jamal
1 review
Dined 7 days ago
Overall1food1service3ambience1

Wouldn’t recommend wasnt anything special and overpriced

KE
KEYONNAH
Orlando
1 review
Dined on February 20, 2021
Overall5food5service5ambience5

Had an amazing time for my daughters 13th birthday! Will definitely be returning.

OT
OpenTable Diner
Orlando
3 reviews
Dined on February 20, 2021
Overall3food3service4ambience4

The reason I gave a 3 star is more so for the condition of the establishment. It looks run down. Our seating was old and torn. The table was broken. It was extremely dated. I had high expectations based on other locations and I was disappointed. Loved my drink though.

JM
JaquashaM
1 review
Dined on February 20, 2021
Overall5food5service5ambience5

Me and my friends enjoyed every minute of it. Will definitely be back!

OT
OpenTable Diner
1 review
Dined on February 19, 2021
Overall5food3service5ambience5

Birthday song should be longer

N
Naytay
1 review
Dined on February 19, 2021
Overall5food4service5ambience4

Our server was amazing! Forward thinking, amazing attitude, and stellar customer service. Marcellus I believe was name. Forgive me If I'm wrong, but he definitely made sure he gave the entire table equal attention and because of him My daughter enjoyed her Sweet 16! Thank you for everything.

VD
VeronicaD
1 review
Dined on February 19, 2021
Overall5food5service5ambience5

They are understanding and informative and im very happy with the service,food and drinks. Will definitely recommend.

K
Kristina
New York Area
2 reviews
Dined on February 19, 2021
Overall5food5service5ambience4

We have been to a few Sugar Factory’s but Orlando is by far our favorite. We went for our cousins birthday and it was incredible. Our server was so sweet. I believe her name was Tatiana. She was very helpful and was always around. The food was so good but the desserts are amazing. We were able to pick a song for her birthday and the staff came over to the table and celebrated with us. It was so much fun. The restaurant was full and very clean and we loved the candy store. We can’t wait to come back. Thank you for a memorable birthday celebration.

JL
JessicaL
New York Area
7 reviews
Dined on February 19, 2021
Overall4food4service4ambience4

We had been wanting to try this restaurant since seeing it on TV and YouTube. It was really fun and entertaining! Our waiter was super and very attentive! The birthday packages are really cute too!

JG
JessicaG
Orlando
1 review
Dined on February 19, 2021
Overall3food2service4ambience4

Place felt a little run down. Tables and doors were sticky. I feel like for the price of the food, the restaurant would be kept up a little better. The food, appetizers and drinks all came out at the same time which was disappointing and felt a little rushed. Our waitress was fabulous though.

T
Trulab
1 review
Dined on February 19, 2021
Overall3food1service5ambience5

Our waitress was amazing, very attentive. Food was cold, not any favor. Burgers overcooked.

OT
OpenTable Diner
1 review
Dined on February 19, 2021
Overall3food2service4ambience2

Tried to call and add one person to our reservation (making it 3 instead of 2) and they told us no but we were sat at a 3 person table. Pretty upsetting considering I’m from out of town and this is our tradition when I come into town.

OT
OpenTable Diner
1 review
Dined on February 18, 2021
Overall5food5service5ambience5

We took my wife here to celebrate her birthday. It was both our 1st time in this establishment. Very pleased with the atmosphere, the service, food, etc. I can definitely see us returning very soon.

OT
OpenTable Diner
Philadelphia
3 reviews
Dined on February 18, 2021
Overall5food5service5ambience5

We celebrated my Daughters Birthday and had an amazing time. Our waiter was extremely friendly and made the experience extra special. The food was beyond amazing!!!!

OT
OpenTable Diner
1 review
Dined on February 17, 2021
Overall4food4service5ambience4

It was waaaaaaay to loud with little kids when celebrating people’s birthdays. Our server was the sweetest and food was good.

HM
HectorM
1 review
Dined on February 16, 2021
Overall3food2service5ambience2

Overpriced, mediocre quality food but great drinks.

OT
vipOpenTable Diner
Atlanta
1 review
Dined on February 16, 2021
Overall3food3service5ambience3

Super loud. Waiter was great! Seats on the booth were cracked and gross. The whole place seemed dirty

OT
OpenTable Diner
Detroit
5 reviews
Dined on February 16, 2021
Overall5food5service5ambience5

Food was amazing our server was amazing, well worth the $400

MG
MonserrateG
1 review
Dined on February 15, 2021
Overall5food5service5ambience5

It was really nice & lit. I set my reservation 2 weeks in advance, things changed as the date got closer and I couldn’t get a hold of no one at the restaurant and their voicemail was full. But still enjoyed my time their. We have it on Snapchat to prove it.

DM
DesireM
1 review
Dined on February 15, 2021
Overall5food5service5ambience5

I had to wait over 30 minutes for a table even though I had a reservation, but it was well worth the wait!

OT
OpenTable Diner
1 review
Dined on February 15, 2021
Overall5food5service5ambience5

We came in for my daughters birthday weekend we had a blast.

MA
MichaelA
1 review
Dined on February 15, 2021
Overall5food4service5ambience5

Great Spot. Entertainment was wonderful. I would definitely go again.

OT
OpenTable Diner
Orlando
1 review
Dined on February 15, 2021
Overall5food5service5ambience5

We had a great time , we loved the music and the dancing waiters. My son had a great time and we will def be back again! Drinks were awesome and food was good.

OT
OpenTable Diner
Orlando
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

a valentines occasion the environment was very interactive and felt very live

JS
JustinS
1 review
Dined on February 14, 2021
Overall4food5service5ambience4

It was pretty fun. Wish they played more songs or had some valentines day things going, but still a good experience. Forgot the name of our waitress. It was either Sydney or Cynthia, but either way, give that girl a raise. She was top notch.

AB
AronneB
1 review
Dined on February 14, 2021
Overall1food1service1ambience1

Absolute horrible. To be an employee at the Tampa location I went to Orlando for a change of scenery but I should of went to Tampa. I got a bowl of tomato soup the bowl wasn’t even full. I could see the bottom of the bowl before I even started eating. I shared a Caesar salad , they gave me a dirty plate. I also asked for a regular Caesar salad but it came out to me with chicken on it. I ordered the cotton candy cosmo and it was blood red. The one in Tampa comes out blue so that’s weird and confusing. The person I was with asked for a refill on Sierra mist and our server took the cup he was drinking from with the straw and refilled the same cup. If the server did that to him I’m pretty sure they do that to everybody else. That’s very unsanitary and also a health code violation. When I made the reservation I called the manager to see if I would get any type of discount and they accommodated me but when I got the bill the discount was not on there and the manager on the floor at the time had a bad attitude. I was wore heels and the floor was very slippery. That’s a safety hazard. Would not come back. I should of went to my own job instead of wasting gas.

OT
OpenTable Diner
New England
2 reviews
Dined on February 14, 2021
Overall2food5service1ambience3

The food was phenomenal. The service was far from. Our waiter was really nice, but it took us almost 3 hours from our reservation start time to when we actually left. He said they were really busy because of Valentine’s Day, but there were 4-5 empty tables around us all night. And we ordered burgers and Corona— nothing extravagant. We also ordered dessert and after 40 minutes of not getting it, we asked for our check and were still charged for it (which was removed after we reminded him that we didn’t get our order). We won’t be back.

CW
ChavonW
1 review
Dined on February 14, 2021
Overall5food4service4ambience4

The overall energy was awesome and if there was something not liked they did not charge you for it. I would recommend sugar factory to others.

FAQs

Sugar Factory - Orlando offers takeout which you can order by calling the restaurant at (407) 270-7082.

Sugar Factory - Orlando is rated 4.2 stars by 4520 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Sugar Factory - Orlando