Everything was amazing!! The staff greeted us with smiles and energy my kids are ready to go back again.

Went for a birthday dinner and couldn't even celebrate cause it was so loud and hetic and service was slow and not attentive

Terrible food not worth it at all pricy the environment sucked

2ce I inquired about a Birthday dessert and went ignored. Place was dead but service was still slow and burger buns were burnt and want even given an apology. Milkshakes were yummy tho

Our waitress, Stephanie, I believe, was absolutely fantastic. She really made the experience for us! The drinks were amazing, and we absolutely loved the food! This was one of our bucket list spots in Orlando, and I’m so glad we came!

Overall I came here just for the experience of the drinks but the mood w

Slow service even when the restaurant was not full.

Celebrated my daughter's 16th with friends and family. It was great!! Our waiter was amazing!

So disappointed. Food and drinks are over priced. Went back for a second time and had the same disappointing experience. Didn’t even enjoy the drinks. Yuck. Never again.

Súper upbeat and fun but the food is over priced and under seasoned but the drinks are worth it super good

Best time ever! The energy was crazy! My wife and family had a great time celebrating her birthday!!

Great experience! So much fun!

Wouldn’t recommend wasnt anything special and overpriced

Had an amazing time for my daughters 13th birthday! Will definitely be returning.

The reason I gave a 3 star is more so for the condition of the establishment. It looks run down. Our seating was old and torn. The table was broken. It was extremely dated. I had high expectations based on other locations and I was disappointed. Loved my drink though.

Me and my friends enjoyed every minute of it. Will definitely be back!

Birthday song should be longer

Our server was amazing! Forward thinking, amazing attitude, and stellar customer service. Marcellus I believe was name. Forgive me If I'm wrong, but he definitely made sure he gave the entire table equal attention and because of him My daughter enjoyed her Sweet 16! Thank you for everything.

They are understanding and informative and im very happy with the service,food and drinks. Will definitely recommend.

We have been to a few Sugar Factory’s but Orlando is by far our favorite. We went for our cousins birthday and it was incredible. Our server was so sweet. I believe her name was Tatiana. She was very helpful and was always around. The food was so good but the desserts are amazing. We were able to pick a song for her birthday and the staff came over to the table and celebrated with us. It was so much fun. The restaurant was full and very clean and we loved the candy store. We can’t wait to come back. Thank you for a memorable birthday celebration.

We had been wanting to try this restaurant since seeing it on TV and YouTube. It was really fun and entertaining! Our waiter was super and very attentive! The birthday packages are really cute too!

Place felt a little run down. Tables and doors were sticky. I feel like for the price of the food, the restaurant would be kept up a little better. The food, appetizers and drinks all came out at the same time which was disappointing and felt a little rushed. Our waitress was fabulous though.

Our waitress was amazing, very attentive. Food was cold, not any favor. Burgers overcooked.

Tried to call and add one person to our reservation (making it 3 instead of 2) and they told us no but we were sat at a 3 person table. Pretty upsetting considering I’m from out of town and this is our tradition when I come into town.

We took my wife here to celebrate her birthday. It was both our 1st time in this establishment. Very pleased with the atmosphere, the service, food, etc. I can definitely see us returning very soon.

We celebrated my Daughters Birthday and had an amazing time. Our waiter was extremely friendly and made the experience extra special. The food was beyond amazing!!!!

It was waaaaaaay to loud with little kids when celebrating people’s birthdays. Our server was the sweetest and food was good.

Overpriced, mediocre quality food but great drinks.

Super loud. Waiter was great! Seats on the booth were cracked and gross. The whole place seemed dirty

Food was amazing our server was amazing, well worth the $400

It was really nice & lit. I set my reservation 2 weeks in advance, things changed as the date got closer and I couldn’t get a hold of no one at the restaurant and their voicemail was full. But still enjoyed my time their. We have it on Snapchat to prove it.

I had to wait over 30 minutes for a table even though I had a reservation, but it was well worth the wait!

We came in for my daughters birthday weekend we had a blast.

Great Spot. Entertainment was wonderful. I would definitely go again.

We had a great time , we loved the music and the dancing waiters. My son had a great time and we will def be back again! Drinks were awesome and food was good.

a valentines occasion the environment was very interactive and felt very live

It was pretty fun. Wish they played more songs or had some valentines day things going, but still a good experience. Forgot the name of our waitress. It was either Sydney or Cynthia, but either way, give that girl a raise. She was top notch.

Absolute horrible. To be an employee at the Tampa location I went to Orlando for a change of scenery but I should of went to Tampa. I got a bowl of tomato soup the bowl wasn’t even full. I could see the bottom of the bowl before I even started eating. I shared a Caesar salad , they gave me a dirty plate. I also asked for a regular Caesar salad but it came out to me with chicken on it. I ordered the cotton candy cosmo and it was blood red. The one in Tampa comes out blue so that’s weird and confusing. The person I was with asked for a refill on Sierra mist and our server took the cup he was drinking from with the straw and refilled the same cup. If the server did that to him I’m pretty sure they do that to everybody else. That’s very unsanitary and also a health code violation. When I made the reservation I called the manager to see if I would get any type of discount and they accommodated me but when I got the bill the discount was not on there and the manager on the floor at the time had a bad attitude. I was wore heels and the floor was very slippery. That’s a safety hazard. Would not come back. I should of went to my own job instead of wasting gas.

The food was phenomenal. The service was far from. Our waiter was really nice, but it took us almost 3 hours from our reservation start time to when we actually left. He said they were really busy because of Valentine’s Day, but there were 4-5 empty tables around us all night. And we ordered burgers and Corona— nothing extravagant. We also ordered dessert and after 40 minutes of not getting it, we asked for our check and were still charged for it (which was removed after we reminded him that we didn’t get our order). We won’t be back.

The overall energy was awesome and if there was something not liked they did not charge you for it. I would recommend sugar factory to others.