This restaurant added safety precaution details

This includes info about cleaning, sanitizing, social distancing, and usage of personal protective equipment. Learn more.

Sugar Factory - Orlando

4.2
4155 Reviews
$30 and under
American
Sugar Factory Orlando, features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.
avatar copy

Private Dining

Book your next event with us

View details

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Social Distancing
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
What 4155 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.0
food
4.2
service
4.2
ambience
3.8
value
Noise · Energetic
82% of people would recommend it to a friend
Sort by
Filters
OT
OpenTable Diner
1 review
Dined 18 hours ago
Overall5food5service4ambience5

It’s my birthday and I had never been to the sugar factory let’s just say after tonight I may go every year

OT
OpenTable Diner
Orlando
1 review
Dined 2 days ago
Overall5food5service5ambience5

It was nice ordering my first alcoholic beverage for my birthday. I was also glad I was able to take it home. The waitress was great telling my boyfriend how things go around there since it was his first time. We will definitely be coming back.

OT
OpenTable Diner
1 review
Dined 3 days ago
Overall5food5service5ambience5

Our server was absolutely outstanding! I don’t remember his name but he was tall & had a long beard . He was so polite and made sure we had everything we needed. He 100% made the whole experience

C
Centralfloridaresident
Savannah
1 review
Dined 3 days ago
Overall2food3service4ambience3

They were out of many menu items. The restaurant was not clean. Especially the restrooms. It was a Monday night.

SP
StephaieP
1 review
Dined 4 days ago
Overall5food4service5ambience4

We were a very large party. 45 plus, and everyone stated it was a joyous time. It was my birthday and I also had a blast. Not one complaint. We will visit again. Thanks for the kind and pleasant staff

C
Clouds
1 review
Dined 4 days ago
Overall3food2service3ambience3

The food was cold although the manager working fixed everything it was just overall very noisy , I could barley hear my waiter 5/10 wouldn’t recommend on the weekends .

SM
SharitiaM
1 review
Dined 4 days ago
Overall5food5service5ambience5

If you're looking for a great time this is the place to be!

EC
EliannyC
1 review
Dined 4 days ago
Overall4food5service5ambience5

great food , good service would definitely recommend

NR
NaieshaR
1 review
Dined 4 days ago
Overall5food5service5ambience5

It’s an amazing place to have a birthday! The servers are very communicative and the environment is very upbeat, I would definitely recommend!

SJ
SarahJ
1 review
Dined 4 days ago
Overall3food2service3ambience3

It was an ok experience. I would go again. Hopefully next time I will get a better seat.

CT
CharlieT
1 review
Dined 4 days ago
Overall2food3service1ambience2

Honestly for the price of food and the experience it was not worth the trip. Our waitress was as slow as can be and we were there in total for close 2 hours. We brought along our 3 year old daughter and was instantly concerned about her ears when they played music for someone’s birthday. It was ear drum bursting loud. The food took a rather long time to come out to the point I wasn’t hungry anymore. Very disappointed and won’t be returning anytime soon.

D
Duran
1 review
Dined 4 days ago
Overall5food4service4ambience5

We went for my son’s 6th birthday and we all had a great time.

MF
MrsFJ8
1 review
Dined 5 days ago
Overall5food5service5ambience5

Always a great place!
Good food and AMAZING drinks!!!
Can’t wait to go back!!

DW
DebbieWinter
Orlando
1 review
Dined 5 days ago
Overall3food2service5ambience2

Definitely an overpriced tourist trap, food is mediocre but service was excellent. My grandsons enjoyed the milkshakes but I won’t be going back. Almost $100 for 3 of us, just insane for what you get.

AC
AntranetteC
Orlando
2 reviews
Dined 6 days ago
Overall5food3service4ambience3

The food wasnt the best, my burger was warm at best. Good music good energy, good music!

FF
FotiseF
1 review
Dined 6 days ago
Overall5food5service5ambience5

This was my first time going. I will be back for sure. It is loud but that is part of the party atmosphere. Food was great and the drinks were “the bomb”!

OT
OpenTable Diner
1 review
Dined 6 days ago
Overall4food5service5ambience5

I went to the sugar factory for my birthday. I was kind of upset because I was waiting on someone to call me for 2 weeks about the “birthday girl” package and no one ever called. The food itself was AMAZING and so was our waitress Sophie. And the dances that the servers were doing were on point ! I loved the atmosphere. Just upset that I couldn’t get the whole experience myself.

OT
OpenTable Diner
Naples
1 review
Dined 6 days ago
Overall2food2service2ambience1

Restaurant was basically empty but they still sat us on a dirty table then when I asked the girl if she could wipe it down she acted like I was asking her for a kidney. Food was bland, Burger bread taste old and stale. Food looked more like it came from a fast food restaurant where they rush to put it together. It was a really disappointing experience. Not what I expected at all.

s
sandraw
1 review
Dined 7 days ago
Overall5food5service5ambience5

Great awesome wonderful
We all had a blast. Food was gooood
People great

OT
OpenTable Diner
1 review
Dined 7 days ago
Overall3food5service3ambience5

I didn't go that night, I made the reservation for a friendly family. His experience was: that he ordered a dish and another order came. And as soon as I had finished dinner, they brought my bill. In addition, everything was delicious.

OT
OpenTable Diner
Indiana
1 review
Dined 7 days ago
Overall5food5service5ambience5

Awesome place

MC
MelissaC
1 review
Dined on October 22, 2020
Overall5food5service5ambience5

First time there! We loved it so much. Will be back!

OT
OpenTable Diner
1 review
Dined on October 21, 2020
Overall2food3service4ambience1

We walked in and the front entrance had a foul smell. The table did as well, felt sticky. Waitress was friendly. Desserts were good. We were asked what the occasion was: our honeymoon. We aren’t sure why that was asked. As a touristy, hyped up destination to go to, if the question is asked, the assumption is that there would be cause for celebration. There wasn’t. Loud hip-hop music made the atmosphere feel reminiscent of a night club. We have seen and experienced. Will not likely return.

OT
OpenTable Diner
New England
1 review
Dined on October 21, 2020
Overall2food2service2ambience1

Good food and service , though the music was extremely loud at times . Tables had chunks missing off the edges and the booth seats were torn and looked very old.

OT
OpenTable Diner
1 review
Dined on October 18, 2020
Overall5food5service5ambience5

Great time will definitely return.

DW
DominiqueW
1 review
Dined on October 18, 2020
Overall5food5service5ambience5

Great Time will return again.. Definitely will refer others

K
Kristi
1 review
Dined on October 18, 2020
Overall3food2service3ambience4

We were a bit surprised that guests were being seated elbow to elbow despite a pandemic. The staff was wearing masks and gloves, sanitizer bottles were placed around the restaurant, but it was difficult to social distance. Because of this it was difficult to have a good time and we had to shout at each other in order to communicate because it was so loud. The server was very nice, but the service was slow and I am thinking it was because the kitchen was backed up due to large birthday party groups. The food wasn't great, but I guess the shakes and sweets are what you go for. My steak was ordered 'medium' and it came back very 'well done'. I didn't send it back because I didn't want to wait again and be further exposed. Great for photo ops, but we are praying that we don't get Covid.

TS
TitaS
1 review
Dined on October 18, 2020
Overall5food4service5ambience5

Definitely a fun place the kids loved it. Very fun and live environment! Will definitely go again! Our waitress was very nice and kept the kids engaged.

PB
PamB
1 review
Dined on October 18, 2020
Overall4food4service4ambience3

The food was pretty good. I expected the surroundings/restaurant to be better quality considering the price. Service was acceptable

DA
DanielA
Tampa
2 reviews
Dined on October 17, 2020
Overall5food5service5ambience5

Great service friendly staff and great food and drinks

T
Tiff
1 review
Dined on October 17, 2020
Overall5food5service5ambience5

The atmosphere is GREAT! This place allows you to have fun with your group and celebrate. It tends to be very loud, so if you do not like to dine with non-stop music and television screens it might not be for you. However, the servers are great and energetic and everyone appears to be enjoying themselves. The milkshakes are amazing and so worth the cost and the food is good too. Total bill will more than likely be on the higher end but the experience is worth it. If you have not visited yet, make sure to stop by the next time you are in Orlando.

KB
KiraB
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

Fast friendly entertaining above and beyond service

PP
ParkerP
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

Manager Bryan was great and our waitress was great as well. Would recommend to anyone that loves music and amazing food

OT
OpenTable Diner
Jacksonville
2 reviews
Dined on October 16, 2020
Overall3food5service2ambience5

Perfect for first time experience with the exception of our waitress. She was not very friendly and seemed to rush our service and us out of the door.

MM
MorganM
1 review
Dined on October 15, 2020
Overall4food4service5ambience4

This was our first time there and our waiter was great and very helpful. We even tipped above the suggested amounts.

JG
JoaG
1 review
Dined on October 14, 2020
Overall5food5service5ambience5

We had a great time celebrating our honeymoon at Sugar Factory. Our waitress was absolutely amazing and even sung Baby Shark to me when she poured my drink :) The food was delicious (THERE WAS SO MUCH) and the atmosphere was super fun! Sad we only had one night to go!

OT
OpenTable Diner
Dallas
3 reviews
Dined on October 14, 2020
Overall3food3service4ambience3

Service was excellent. Ocean blue cocktail was delicious but slightly overpriced. My wife did not care for the rainbow sliders which was mediocre at best. I ordered the sugar factory burger which was good, but not amazing. We ordered the chocolate overload sundae for two which was probably large enough to serve six. The ice cream was ok but brownies were stale. The atmosphere was very loud due to many celebrations, but it was fun and energetic. Food was definitely not worth the price. It was an interesting experience, but will most likely not return.

MM
MaureenM
1 review
Dined on October 14, 2020
Overall5food5service5ambience5

My daughter requested to celebrate her birthday here last night (Friday) and I am so glad that we did. The food was excellent and so was the service. Jordan was our server and she was great! We never went forgotten about. The food came out hot and everyone enjoyed their meal. The best part was the excitement made for my daughters birthday. The staff and half the restaurant danced and sang and made it such a special occasion. We all shared the chocolate sundae and it was almost to pretty to eat. The restaurant was also very clean which is something I tend to look for when dining out. I look forward to going back for my nieces birthday next month!

OT
vipOpenTable Diner
New York Area
1 review
Dined on October 13, 2020
Overall1food5service5ambience1

Music was way too loud

KJ
KimJ
1 review
Dined on October 12, 2020
Overall2food2service3ambience1

This place was disappointing nothing more than an over rated steak & shake way overpriced. Then they wanted me to pay them to sing to my daughter for her bday.... no thanks

FAQs

Sugar Factory - Orlando offers takeout which you can order by calling the restaurant at (407) 270-7082.

Sugar Factory - Orlando is rated 4.2 stars by 4155 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Sugar Factory - Orlando