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Sugar Factory - Orlando
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- Surfaces sanitized between seatings
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sick staff prohibited in the workplace
- Waitstaff wear masks
New York Style Cheesecake
It’s my birthday and I had never been to the sugar factory let’s just say after tonight I may go every year
It was nice ordering my first alcoholic beverage for my birthday. I was also glad I was able to take it home. The waitress was great telling my boyfriend how things go around there since it was his first time. We will definitely be coming back.
Our server was absolutely outstanding! I don’t remember his name but he was tall & had a long beard . He was so polite and made sure we had everything we needed. He 100% made the whole experience
They were out of many menu items. The restaurant was not clean. Especially the restrooms. It was a Monday night.
We were a very large party. 45 plus, and everyone stated it was a joyous time. It was my birthday and I also had a blast. Not one complaint. We will visit again. Thanks for the kind and pleasant staff
The food was cold although the manager working fixed everything it was just overall very noisy , I could barley hear my waiter 5/10 wouldn’t recommend on the weekends .
If you're looking for a great time this is the place to be!
great food , good service would definitely recommend
It’s an amazing place to have a birthday! The servers are very communicative and the environment is very upbeat, I would definitely recommend!
It was an ok experience. I would go again. Hopefully next time I will get a better seat.
Honestly for the price of food and the experience it was not worth the trip. Our waitress was as slow as can be and we were there in total for close 2 hours. We brought along our 3 year old daughter and was instantly concerned about her ears when they played music for someone’s birthday. It was ear drum bursting loud. The food took a rather long time to come out to the point I wasn’t hungry anymore. Very disappointed and won’t be returning anytime soon.
We went for my son’s 6th birthday and we all had a great time.
Always a great place!
Good food and AMAZING drinks!!!
Can’t wait to go back!!
Definitely an overpriced tourist trap, food is mediocre but service was excellent. My grandsons enjoyed the milkshakes but I won’t be going back. Almost $100 for 3 of us, just insane for what you get.
The food wasnt the best, my burger was warm at best. Good music good energy, good music!
This was my first time going. I will be back for sure. It is loud but that is part of the party atmosphere. Food was great and the drinks were “the bomb”!
I went to the sugar factory for my birthday. I was kind of upset because I was waiting on someone to call me for 2 weeks about the “birthday girl” package and no one ever called. The food itself was AMAZING and so was our waitress Sophie. And the dances that the servers were doing were on point ! I loved the atmosphere. Just upset that I couldn’t get the whole experience myself.
Restaurant was basically empty but they still sat us on a dirty table then when I asked the girl if she could wipe it down she acted like I was asking her for a kidney. Food was bland, Burger bread taste old and stale. Food looked more like it came from a fast food restaurant where they rush to put it together. It was a really disappointing experience. Not what I expected at all.
Great awesome wonderful
We all had a blast. Food was gooood
I didn't go that night, I made the reservation for a friendly family. His experience was: that he ordered a dish and another order came. And as soon as I had finished dinner, they brought my bill. In addition, everything was delicious.
First time there! We loved it so much. Will be back!
We walked in and the front entrance had a foul smell. The table did as well, felt sticky. Waitress was friendly. Desserts were good. We were asked what the occasion was: our honeymoon. We aren’t sure why that was asked. As a touristy, hyped up destination to go to, if the question is asked, the assumption is that there would be cause for celebration. There wasn’t. Loud hip-hop music made the atmosphere feel reminiscent of a night club. We have seen and experienced. Will not likely return.
Good food and service , though the music was extremely loud at times . Tables had chunks missing off the edges and the booth seats were torn and looked very old.
Great time will definitely return.
Great Time will return again.. Definitely will refer others
We were a bit surprised that guests were being seated elbow to elbow despite a pandemic. The staff was wearing masks and gloves, sanitizer bottles were placed around the restaurant, but it was difficult to social distance. Because of this it was difficult to have a good time and we had to shout at each other in order to communicate because it was so loud. The server was very nice, but the service was slow and I am thinking it was because the kitchen was backed up due to large birthday party groups. The food wasn't great, but I guess the shakes and sweets are what you go for. My steak was ordered 'medium' and it came back very 'well done'. I didn't send it back because I didn't want to wait again and be further exposed. Great for photo ops, but we are praying that we don't get Covid.
Definitely a fun place the kids loved it. Very fun and live environment! Will definitely go again! Our waitress was very nice and kept the kids engaged.
The food was pretty good. I expected the surroundings/restaurant to be better quality considering the price. Service was acceptable
Great service friendly staff and great food and drinks
The atmosphere is GREAT! This place allows you to have fun with your group and celebrate. It tends to be very loud, so if you do not like to dine with non-stop music and television screens it might not be for you. However, the servers are great and energetic and everyone appears to be enjoying themselves. The milkshakes are amazing and so worth the cost and the food is good too. Total bill will more than likely be on the higher end but the experience is worth it. If you have not visited yet, make sure to stop by the next time you are in Orlando.
Fast friendly entertaining above and beyond service
Manager Bryan was great and our waitress was great as well. Would recommend to anyone that loves music and amazing food
Perfect for first time experience with the exception of our waitress. She was not very friendly and seemed to rush our service and us out of the door.
This was our first time there and our waiter was great and very helpful. We even tipped above the suggested amounts.
We had a great time celebrating our honeymoon at Sugar Factory. Our waitress was absolutely amazing and even sung Baby Shark to me when she poured my drink :) The food was delicious (THERE WAS SO MUCH) and the atmosphere was super fun! Sad we only had one night to go!
Service was excellent. Ocean blue cocktail was delicious but slightly overpriced. My wife did not care for the rainbow sliders which was mediocre at best. I ordered the sugar factory burger which was good, but not amazing. We ordered the chocolate overload sundae for two which was probably large enough to serve six. The ice cream was ok but brownies were stale. The atmosphere was very loud due to many celebrations, but it was fun and energetic. Food was definitely not worth the price. It was an interesting experience, but will most likely not return.
My daughter requested to celebrate her birthday here last night (Friday) and I am so glad that we did. The food was excellent and so was the service. Jordan was our server and she was great! We never went forgotten about. The food came out hot and everyone enjoyed their meal. The best part was the excitement made for my daughters birthday. The staff and half the restaurant danced and sang and made it such a special occasion. We all shared the chocolate sundae and it was almost to pretty to eat. The restaurant was also very clean which is something I tend to look for when dining out. I look forward to going back for my nieces birthday next month!
Music was way too loud
This place was disappointing nothing more than an over rated steak & shake way overpriced. Then they wanted me to pay them to sing to my daughter for her bday.... no thanks
Sugar Factory - Orlando offers takeout which you can order by calling the restaurant at (407) 270-7082.
Sugar Factory - Orlando is rated 4.2 stars by 4155 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.