Sugar Factory - Orlando

4
5772 Reviews
$30 and under
American
Sugar Factory Orlando features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.

*18% Auto Gratuity will be added to parties of 6 or more*
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 5772 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.9
food
4.0
service
4.2
ambience
3.6
value
Noise · Energetic
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BV
BronzeV
1 review
Dined a day ago
Overall5food5service5ambience5

My waitress Was very nice and she was very helpful and she was super sweet and attentive to my son who was autistic. She deserves a raise🙏🏻

E
Emma
1 review
Dined a day ago
Overall1food1service1ambience3

The food was disappointing. Not what we expected at all. Very expensive and the service terrible.
We went to celebrate a birthday and I wouldn’t recommend it to anybody.

S
Sugarandspice98
1 review
Dined 4 days ago
Overall2food4service1ambience2

The food was not worth the high price tag. Plastic cups, dingy bathrooms. The waitress didn’t pick up plates from the table or refill drinks until we asked 2 times. Stale donut on top of milkshake. Extremely loud atmosphere. Do not take a person with sensory issues. Can not hear yourself think much less talk to someone not even a foot away from you. Did not live up to the hype. Also we went yesterday and I’m still having stomach pains from it.

OT
OpenTable Diner
1 review
Dined 5 days ago
Overall3food2service2ambience4

Food came out wrong, all of it was cold as well. Our server was mediocre and barely had any personality. Desserts were awesome but I would never returned to eat a meal.Very disappointing for my first time here.

J
vipJenn
New York Area
23 reviews
Dined 5 days ago
Overall1food1service1ambience1

Our family choose this place for our 2and 3 old thinking it would be a fun experience. After walking through a pretty bare candy shop with boxes and possibly signage boxes in their shop, we waited about 10 minutes past our reservation. It was sooooo loud in the place. I used the bathroom which wasn’t cleaned, no soap and towels all over the place. By the time we got back to the table, a waiter still hadn’t come to our table. They did 4 birthdays in a row and the music was so loud I literally couldn’t hear the person next to me. My kids had their hands over their ears. The in between music was so loud. We left before even ordering. I don’t see this place lasting long. It used to be such a popular place but they haven’t kept it up. Also there is a sign at the check in saying they charge 20% and then they tip the waiter and kitchen staff.

MO
MarkO
1 review
Dined 5 days ago
Overall5food5service5ambience5

Celebrated my daughters 14th birthday here! Nacho was our server and he was fantastic. The milkshakes were awesome!

ST
SoniaT
1 review
Dined 6 days ago
Overall5food5service5ambience5

All was great, excelent service, excelent food, all great

OT
OpenTable Diner
Houston
3 reviews
Dined 6 days ago
Overall5food5service5ambience5

Live good vibes and good energy

MP
MPilipa
1 review
Dined 6 days ago
Overall2food3service1ambience2

We had three servers, first was sent home because it was slow. The second forgot to bring us what we needed, twice, so I had to get up and ask. By then our food sat cold. The third tried to fill in her mistakes.

We ultimately opted out of the whole birthday celebration of songs, sparklers and dessert for two of my kids birthdays because my kids wanted to leave.

To make it worse it wasn’t until I got in my car did I realize they automatically include a 20% service charge for wait staff, and I tipped 18% on top of that, even though it was an awful experience. So she got a HUGE tip.

Lesson learned. I’ll never go back or recommend this place.

OT
vipOpenTable Diner
Jacksonville
7 reviews
Dined 6 days ago
Overall5food5service5ambience5

We had a wonderful lunch at Sugar Factory. It was nice to go before the crowds. Service was impeccable and the food was tasty. We were served quickly and loved the atmosphere. Will definitely be returning!

V
Victoria
2 reviews
Dined 6 days ago
Overall3food1service2ambience5

Takes forever for the people to come foods super salty but it’s a fun time over all the vibe is great

OT
OpenTable Diner
Charlotte
4 reviews
Dined 6 days ago
Overall5food5service5ambience5

The food was really good and the vibe was amazing!! Definitely coming back the next time we are in Florida

J
Jess
1 review
Dined 6 days ago
Overall2food1service2ambience2

Although it was fun and the music was great, the food wasn’t very good and I didn’t receive my food until my whole take was done eating. The milkshakes and drinks on the other hand were perfect! We will definitely go back just for the desserts and drinks!

N
None
1 review
Dined 6 days ago
Overall2food1service2ambience4

Food is just not very good and way overpriced. Would not return.

J
Jooo
1 review
Dined 7 days ago
Overall3food2service3ambience3

Overrated over price place looks a little outdated

OT
OpenTable Diner
1 review
Dined 7 days ago
Overall2food2service2ambience3

Ended up being a 2 hour dining experience for an appetizer, 2 entrees and 2 shakes. So loud you couldn’t hear even gave our teenagers got headaches. Bathroom was nasty. Too much focus on the Kardashians and showing off money people don’t have. Be careful there is a 20% tip already added with 3% going to the house for absolutely nothing.

DR
DarynR
1 review
Dined on November 26, 2021
Overall1food1service1ambience3

Service and food was beyond bad. Management doesn’t care. By far the worst.

E
Elizabeth
1 review
Dined on November 26, 2021
Overall5food4service4ambience5

If a serve leaves the table should have been informed

OT
OpenTable Diner
1 review
Dined on November 24, 2021
Overall2food1service3ambience3

They were out of multiple items and food came out cold.

OT
OpenTable Diner
1 review
Dined on November 24, 2021
Overall5food5service5ambience5

Our waitress attentive, and friendly making our service great. The place was packed! Drinks were delicious. The vibe was fun and lively. Definitely coming back!!!

K
Kelli
Savannah
1 review
Dined on November 24, 2021
Overall2food2service1ambience3

Very loud as they turn the music up when they sing happy birthday to someone and there are a lot of birthdays there. Probably 10-12 just until he hour and half we were there.
Food came out cold, no one would come to fill up our water.
They are really just known for those milk shakes.

OT
OpenTable Diner
1 review
Dined on November 23, 2021
Overall5food4service5ambience5

Daughters 25 birthday. Food/service was excellent. A little pricey but worth every penny. Highly recommend

CM
vipClaudineM
Orlando
1 review
Dined on November 23, 2021
Overall5food5service5ambience5

Sugar Factory has so much energy and so much fun. The food is actually really amazing. The drinks over the top.

ES
ESmith
Las Vegas
1 review
Dined on November 22, 2021
Overall5food5service5ambience5

Great food and service I would most definitely visit again

KW
KimberlyW
1 review
Dined on November 22, 2021
Overall5food4service4ambience5

Pricey but so fun. Such an experience! Would definitely recommend and would return. Make sure you celebrate a birthday

OT
OpenTable Diner
Orlando
1 review
Dined on November 21, 2021
Overall1food2service1ambience1

Terrible. If you want to hear one celebration per minute with loud music then that’s the place for you. Very uncomfortable. Poor service to say the least.

OT
OpenTable Diner
Columbus
2 reviews
Dined on November 21, 2021
Overall5food4service5ambience5

Very fun place to turn up & celebrate

OT
OpenTable Diner
1 review
Dined on November 21, 2021
Overall3food3service1ambience5

Two bathroom stalls for a huge restaurant. Atmosphere was amazing. Food was nothing special. I have celiac and they were out of GF bread. The only option the chef gave me was salmon (I don’t like salmon). Online a GF menu is shown but on the actual menu it says “If you have dietary need don’t eat here). The waitress was over worked and quite rude.

DP
DanaP
1 review
Dined on November 21, 2021
Overall5food5service5ambience5

Had a great time. My chicken strips were not done all the way but my waitress fixed them immediately and all was great. My bowl drink tasted amazing and I loved my bday song and icecream bowl. So much fun

JA
JAK13
Charlotte
5 reviews
Dined on November 21, 2021
Overall5food3service5ambience5

So much fun for our family! We had a blast and plan to go back again! Terrific service as well.

OT
OpenTable Diner
Washington DC
2 reviews
Dined on November 21, 2021
Overall3food3service3ambience1

Too loud and chaotic

k
karrinahaber
1 review
Dined on November 21, 2021
Overall5food5service5ambience5

Went for my daughters 9th birthday and she had a blast. Great server

CP
CassieP
Hawaii
3 reviews
Dined on November 21, 2021
Overall5food5service5ambience5

Everything was amazing. The energy was great for the event and the food was even good.

EO
ErikaO
1 review
Dined on November 21, 2021
Overall1food1service1ambience1

My family didn’t eat,, ther was a shortage in food wow we came from Jacksonville to celebrate my daughter’s birthday

OT
OpenTable Diner
Jacksonville
1 review
Dined on November 21, 2021
Overall4food3service3ambience3

The sever lied about food they had available.and the server didn’t come get our boxes and tickets

OT
OpenTable Diner
Las Vegas
2 reviews
Dined on November 21, 2021
Overall1food2service1ambience1

It was a horrible experience. I will fully admit the vibe wasn’t my scene. That doesn’t make up for the horrible service. Food took forever, drink took forever. Overall would not recommend.

A
vipAdam
Orlando
2 reviews
Dined on November 21, 2021
Overall1food1service1ambience1

Food awful, service awful.

M
Michelle
1 review
Dined on November 21, 2021
Overall5food5service5ambience5

Everything was awesome, I will definitely come back.

TS
TiffanyS
1 review
Dined on November 20, 2021
Overall1food1service1ambience1

The lady at the counter was very rude I’ll never come back the black lady with the blonde two toned hair

k
karisw
1 review
Dined on November 20, 2021
Overall5food4service5ambience5

I loved the loud music very entertaining. The waitress was great

FAQs

Sugar Factory - Orlando is rated 4 stars by 5772 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Sugar Factory - Orlando