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  3. Orlando / Central Florida East
  4. Orlando
  5. I Drive / Sand Lake

Sugar Factory - Orlando

4.0
4
6711 Reviews
$30 and under
American
Sugar Factory Orlando features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.

*20% Service Charge will be added to All parties*

Make a reservation

2 people

7:00 PM


Booked 83 times today
Private dining

Private dining

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Dining areas

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Comfort Food

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm

  • Phone number

    (407) 270-7082

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact Orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 12 or larger.

  • Private party contact

    Rachael Gorodnick: (877) 929-0694

  • Neighborhood

    I Drive / Sand Lake

  • Cross street

    Mercado Way

  • Parking details

    Free parking garage for Icon Park or Valet

  • Public transit

    IDrive Trolley

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 6,711 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on recent ratings
  • 3.8Food
  • 4.2Service
  • 4.1Ambience
  • 3.5Value

NoiseEnergetic

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  1. SW

    SintoriaW

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food1service1ambience5
    It vibe was the best part the music was great but the food is not worth the price the waitress had a attitude and never smiled and was rude we had to get our food comp because the AC was dripping from the ceiling into our food we asked for a manager he never came he just comp the food they should have came to show some type of empathy and apologize for that happen it disgusting we ate half our food before we noticed AC water was dripping into our food and I’m sure they are aware of this issue never going back and I don’t recommend anyone go the ice cream may have been good I was going to buy dessert but glad I didn’t
  2. NL

    NadiaL

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    overall5food5service5ambience5
    We came to celebrate my son 10th birthday it’s was so fun my son in into hip hop music and they have the best and with great selections of ice cream. Food was delicious thank you and we will be coming back
  3. D

    Damaris

    Jacksonville

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Went during a slow time but food and service were great. I’d go again
  4. TF

    TheFoodieCrictic

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service2ambience3
    The place is definitely over rated. Over priced food that is not good. The drinks are over rated and they should really offer different sizes in the drinks. Definitely wasn’t worth the money.
  5. A

    Anonymous

    Orlando

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food3service5ambience2
    I’ve been to the location several times over the years, and I was very disappointed this time around. The food menu has changed and I wasn’t very happy with the selection I had to choose from. They don’t even have sweet tea anymore which absolutely floored me. The atmosphere was very dead and dry. Normally it’s an entire party in this place, but not this night. When the celebration desserts were brought to the tables with the music no one was enthused. I mean no excitement of celebration with the staff whatsoever! My waitress was great she stayed on top of servicing our table. If it wasn’t for her we probably would have left without eating.
  6. OT

    OpenTable Diner

    Charleston

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food5service5ambience5
    The service was great and the food was on time, would definitely recommend.
  7. CJ

    CJWCJW

    New England

    2 reviews

    vip
    2.0

    2 reviews

    Dined 5 days ago

    overall2food1service3ambience2
    Really rough. $215 for a round of 4 drinks… before food! And it wasn’t that good either
  8. A

    Abby

    Richmond

    9 reviews

    3.0

    9 reviews

    Dined 6 days ago

    overall3food5service4ambience2
    We were there to celebrate my nieces 8th birthday; this is the second Sugar Factory location that I’ve been too and unfortunately, this location could use some sprucing up. The bathrooms were filthy and the restaurant just didn’t seem clean. It could be that due to traffic in area (Icon Park) the building shows “wear and tear” easily. Nonetheless, my niece had a fabulous time!! Drinks were awesome; the rainbow sliders were good, except the bread seemed “stale.” Overall, great experience for the kids!
  9. SD

    SkyeD

    1 review

    1.0

    1 review

    Dined on November 23, 2022

    overall1food1service3ambience1
    Was our honeymoon and was pretty let down with the experience we had
  10. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 22, 2022

    overall1food1service2ambience2
    We ordered a club sandwich and it had no turkey, when we asked, they said they ran out. The banana split had a hair in it.
  11. SH

    ShanH

    Columbus

    8 reviews

    vip
    5.0

    8 reviews

    Dined on November 21, 2022

    overall5food5service5ambience4
    Celebrated friends birthday. Everything was great. Only recommendation is to not make it so cold in there.
  12. LJ

    LawandaJ

    Orlando

    10 reviews

    5.0

    10 reviews

    Dined on November 21, 2022

    overall5food5service5ambience5
    The sugar factory was lit 🔥went there for sister birthday dinner and baby it was the best time I had on a Sunday night definitely going back for sure
  13. N

    None

    Orlando

    1 review

    1.0

    1 review

    Dined on November 20, 2022

    overall1food1service2ambience2
    They menu was limited. The staff was not very friendly. Phone was not working while in the establishment. Overall experience for my nephew 16th birthday was not pleasant.
  14. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on November 20, 2022

    overall4food4service4ambience3
    Enjoy every moment but if you’re going late the staff is very tired so you won’t get the whole experience
  15. PG

    PhoenixG

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5
    It’s a very nice place for the whole family. I loved the food and the drinks! Absolutely delicious. I’m already making plans to go back with my family.
  16. DE

    DEMA

    1 review

    2.0

    1 review

    Dined on November 19, 2022

    overall2food1service3ambience4
    I never really do reviews, but this place....This place is not all the hype that it carries. The food and drinks are SUPER over priced! 😩 It is a place where a lot of people go to celebrate birthdays with family and friends; this in itself is a nice thought. BUT the cost to do so is RIDICULOUS, yes the staff will come a clap a happy birthday toon at your table; along with a song of your choice, but at a cost of "$5" and a purchase of a desert $13 and up. The food is horrible, over cooked and some under cooked; like watery spinach dip. The server had the nerve to say " ohh sometimes it may come out thick and sometimes not". What is that to say to a customer?!! Then when the bill came, OMG, they charge a 20% surcharge !! And when I asked why, I was told due to some people not leaving a tip. But REALLY, WTH, I was expected to pay an additional tip on top of "their" surcharge for terrible food 🙄 .... The best part of this place is the music they play for each bday celebration. The nitrogen drinks are over priced and over-rated! I will never go back and I will never recommend this place...
  17. QB

    QBigg

    1 review

    3.0

    1 review

    Dined on November 19, 2022

    overall3food2service4ambience3
    For the amount you have to pay. The food was not worth it. The sliders and chicken tenders were dry! The spinach dip was watery and the chips were cold. Definitely could’ve spent $247 somewhere else and had better food/ drinks and saves money. Definitely overpriced and overrated
  18. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience5
    Awesome drinks. Good food. Great service!
  19. OT

    OpenTable Diner

    Orlando

    3 reviews

    5.0

    3 reviews

    Dined on November 19, 2022

    overall5food3service5ambience5
    Food was decent simple burger meals. Drinks are delicious and desserts are great. Our server Ben was very informative and wanted to make the night special for our birthday girl
  20. OT

    OpenTable Diner

    Orlando

    2 reviews

    4.0

    2 reviews

    Dined on November 19, 2022

    overall4food3service4ambience3
    The overall experience was fine. We had 3 extra guests show up, they were able to accommodate us but with a little hesitation. I understand the place is busy but they should understand and expect a couple other people showing up unexpectedly…it’s just how humans work. Our server Esteban was wonderful. He accommodated our guests and even though it was going to be extra work, he handled it like a pro. We came for my bf birthday and he totally got into the vibe and song when it was time to bring out the dessert for him. My bf loved it. Thank you Esteban for bringing it! Not sure I’d ever go back for the food. It was HIGHLY over priced. The food was mediocre for the cost. The drinks were an ungodly amount of money, which we didn’t get. The desserts, which is what I assume people go for, were out of this world good and elaborate. Definitely Instagram-able. Overall, I’m right down the middle with my reviews. You definitely are paying for the experience and dessert. Probably wouldn’t go back for anything else.
  21. CC

    ChiChi

    Orlando

    2 reviews

    2.0

    2 reviews

    Dined on November 15, 2022

    overall2food2service2ambience1
    Our first time visiting and it was not what I expected. The drinks are very much over priced. You would be better off ordering regular drinks. The food was just ok. The music was low, we were thinking it was going to be an experience and fun but it was a regular restaurant. I was surprised the restaurant doesn't do anything special for birthdays like every other restaurant, you pay the song, the sparkler and dessert. That's normally free at other places. My expectations were too high.
  22. BP

    BriannaP

    1 review

    1.0

    1 review

    Dined on November 15, 2022

    overall1food1service1ambience1
    WORST RESTAURANT EXPERIENCE EVER !! 0 STARS ! 1st off insanely cold in there for no reason , they were also out of everything on the menu and when i say everything i mean everything no steak no waffles no bread no milk for hot chocolate etc. I waited an hour and 30 minutes for my food to come out and guess what it was the wrong order , prior to the food being brought out i had asked for some bread since everything on the starters menu wasn’t available i was never brought the bread and when the wrong salad was brought to me that’s when i was told they were out of bread this was just an awful experience overall and i will not be stepping foot into a sugar factory again the food was gross and the ambiance was terrible !
  23. L

    Lyssa

    1 review

    2.0

    1 review

    Dined on November 14, 2022

    overall2food1service2ambience4
    Everything is Overpriced for what you actually get.
  24. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service5ambience5
    Best birthday ever I can’t wait to come back and do it all over again
  25. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service4ambience3
    We went in expecting bad service because of reviews so we didn’t expect much- it actually wasn’t bad- it did take awhile to get someone to the table to get our drink order, but after that the rest of the experience was great. Food was great! The drinks and dessert are amazing they should be at a sugar factory! Overall an 8
  26. LL

    LoLo

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food1service3ambience1
    They had a big venue booked the day before, so I guess they thought that it would be okay to serve us the left over food from it the next day. We had to send our pasta back twice, it was obvious that the food had been warmed up in a microwave. The noodles was stuck together, and the rainbow burgers were hard as a brick. They knew that we were not served fresh food. This location is very overrated. NOT WORTH IT! There’s better places to eat in Orlando. Still had to pay a mandatory tip of $21 regardless of the poor quality of food (that we did not eat/keep). I didn’t mind because I usually tip more than that, just disappointed in the quality of the food and still had to tip that amount for it.
  27. CH

    CharlotteH

    Atlanta

    1 review

    5.0

    1 review

    Dined on November 12, 2022

    overall5food5service5ambience4
    Daughters 11th birthday
  28. OT

    OpenTable Diner

    Washington DC

    1 review

    5.0

    1 review

    Dined on November 11, 2022

    overall5food3service5ambience5
    Due to the hurricane they were short of some menu items. The service was great, the ambiance was fun. The food and drinks were okay but pricey, otherwise we had a great time.
  29. EH

    EvelynH

    1 review

    3.0

    1 review

    Dined on November 11, 2022

    overall3food4service4ambience3
    Restaurant was uncomfortably cold...felt like 50 degrees and made it hard to enjoy ourselves. They were out of many items on the menu.
  30. ON

    OrlandoNative

    1 review

    1.0

    1 review

    Dined on November 11, 2022

    overall1food1service4ambience1
    Overpriced and overrated. They were out of about 20% of the items on the menu. We went to celebrate my daughters 11 birthday. The two treats my daughter narrowed it down to were both not available.. There is no kids menu even though you would think Sugar Factory is a great place for a special occasion for kids - it is not and maybe the fact that there is no kids menu should have been our sign!! The music was loud and very inappropriate for kids. The kids shared the burger sliders ($29) (no onions) and a basket of fries. The burgers were basically inedible neither of them finished even one slider they said they were too salty to eat. The goblet drinks are a cool experience and good flavor but in my opinion not worth $40-$45 each. We had the sampler, the wings and chicken tenders were okay but the onion rings and mac and cheese balls were not good. We are not a fan of sugar factory and definitely won't return.
  31. K

    Kiera

    1 review

    2.0

    1 review

    Dined on November 11, 2022

    overall2food3service1ambience2
    not worth the money. we had the flag a server when ever we wanted food or drinks. table next to us showed up 25 mins after us and had 3 different people check on them multiple times while we still hadn’t gotten our appetizers. if your looking for a place to make your kids think your cool and have money this is the place but never again.
  32. NO

    NicoleO

    Orlando

    1 review

    2.0

    1 review

    Dined on November 10, 2022

    overall2food3service1ambience4
    We’ve dined here multiple times and typically have a great time. Tonight was awful. The restaurant was only about half full but the service was slow and terrible. We were a party of 8 with half being teenagers, and one with a gluten allergy. We informed the server of the allergy but as we had eaten there before already knew the salmon was an option. After telling the server the response back was well our entire menu is gluten based so you really should just order a salad as he sounded annoyed. It took over 30 minutes for our drinks to come out and another 45 minutes for the food. Anytime we asked the waiter for anything he seemed annoyed. At one point a member of the party walked to the bar to get her own drink as it was taking so long and was scoffed at by the bartender and told to just order a beer then. The entire dining experience took close to 3 hours. The service was the worst service I’ve experienced to date in a restaurant and we dine out quite often. The food was mediocre for the price. The desserts and drinks were huge but definitely not worth the price of $46 for a non alcohol goblet and $22 per milkshake. We won’t be dining here again and if you have a gluten alllergy expect to only be able to order one thing.
  33. D

    Dave

    Washington DC

    7 reviews

    3.0

    7 reviews

    Dined on November 10, 2022

    overall3food4service3ambience3
    Plenty of seating during a week night. Service was a little slow. The restaurant was also out of two items from the menu. Goblet drinks were cold, large, and delicious to accompany the average food. This is a fun place for kids/teens, especially if you're in a decent sized group or for a birthday, but might not have the same appeal for adults (unless you have a sweet tooth). Overall, we would probably go back again.
  34. S

    Samantha

    Chicago

    1 review

    5.0

    1 review

    Dined on November 8, 2022

    overall5food5service5ambience5
    I always love visiting Sugar Factory when I’m in Orlando! I’ve never been during the day though; it was super quiet and the service was quick and exceptional!
  35. p

    philippas

    London

    3 reviews

    5.0

    3 reviews

    Dined on November 8, 2022

    overall5food5service5ambience5
    Just love visiting this restaurant whilst on vacation in Orlando -best atmosphere every time. Love the special occasion desserts & music, can’t wait for our next visit
  36. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined on November 7, 2022

    overall3food1service3ambience3
    The drinks were great. The food was dry and tasteless.
  37. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 6, 2022

    overall1food1service1ambience1
    Birthday celebration
  38. NM

    NatalieM

    Naples

    1 review

    2.0

    1 review

    Dined on November 5, 2022

    overall2food1service4ambience2
    Not what I expected. The drink was very interesting and was mixed well. However the food was not good quality and for 2 appetizers a salad and the drink we spent 130 dollars and also it was not advertised anywhere that the gratuity would be included. It was a fun place but wouldnt go again unless only going to get a fun drink but would only get one due to the price.
  39. TS

    TaleshiaSmith

    Orlando

    1 review

    5.0

    1 review

    Dined on November 5, 2022

    overall5food5service5ambience5
    This is my second time visiting this place and I love it
  40. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on November 5, 2022

    overall5food3service5ambience5
    Great time celebrating my daughters birthday She had an amazing time

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sanitizer or wipes provided for customers
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Orlando is rated 4 stars by 6711 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 83 times today
Google Map for Sugar Factory - Orlando

8371 International Drive, Orlando, FL 32819

Dining areas

Additional information

  • Cross street

    Mercado Way

  • Neighborhood

    I Drive / Sand Lake

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm

  • Cuisines

    American, Comfort Food

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Free parking garage for Icon Park or Valet

  • Public transit

    IDrive Trolley

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (407) 270-7082

  • Private party facilities

    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact Orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 12 or larger.

  • Private party contact

    Rachael Gorodnick: (877) 929-0694

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