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  3. Orlando / Central Florida East
  4. Orlando
  5. I Drive / Sand Lake

Sugar Factory - Orlando

4.1
4.1
6516 Reviews
$30 and under
American
Sugar Factory Orlando features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.

*18% Auto Gratuity will be added to parties of 6 or more*

Make a reservation

2 people

7:00 PM


Booked 130 times today
Private dining

Private dining

Book your next event with us

View details

Dining areas

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Comfort Food

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–11:00 pm Retail Hours Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am

  • Phone number

    (407) 270-7082

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact Orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 10 +

  • Private party contact

    Rachael Gorodnick: (877) 929-0694

  • Neighborhood

    I Drive / Sand Lake

  • Cross street

    Mercado Way

  • Parking details

    Free parking garage for Icon Park or Valet

  • Public transit

    IDrive Trolley

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 6,516 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 3.9Food
  • 4.2Service
  • 4.2Ambience
  • 3.6Value

NoiseEnergetic

Loved For

  • Orlando / Central Florida East

    Most Booked

  • Orlando

    Most Booked

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Filters

  1. J

    Jordy

    1 review

    3.0

    1 review

    Dined 1 day ago

    overall3food4service1ambience2
    Food was really good, but definitely a little overpriced for what it was. The amount of noise was also nauseating, but I knew what I was walking into beforehand. Our server was very distracted and a little forgetful with some of the things we asked for, and was also very quick to walk away. As she would set something down on our table she would immediately walk away before we could ask her for anything. I also ordered a milkshake and it took about 30 minutes to come out. I’m not a big complainer, it was just a little annoying.
  2. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 1 day ago

    overall1food5service1ambience1
    It was my birthday and the waitress didn’t even acknowledge my birthday the food was good and the drinks was good
  3. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 1 day ago

    overall3food5service5ambience4
    I was celebrating my birthday, I stated that when I made my reservation and I was never acknowledged except when I was trying to go outside and take a picture with my $40 drink because they thought I was trying to steal the Goblet that should’ve been free with my drink, but I just wanted to take a picture with it. Other than that the service and my food was good.
  4. c

    cmeldrop

    New England

    14 reviews

    vip
    4.0

    14 reviews

    Dined 1 day ago

    overall4food5service5ambience4
    Service was great. Very accommodating
  5. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    My two sisters, my niece and I were celebrating all our birthdays. It was great!
  6. B

    Brendaw

    Orlando

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service5ambience2
    Nice place for a one time visit. Very loud and expensive. The restaurant automatically adds a 20% tip.
  7. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food4service4ambience4
    Back to school
  8. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food3service5ambience5
    My family went there for a birthday celebration and had the best time. Our server Destiny was excellent!
  9. Y

    Yamamas

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food1service4ambience3
    The food was super bland and not worth the money. The Mac and cheese tasted like plain noodles and the burger was put together very sloppily. Not worth the outrageous prices.
  10. TL

    TeresaL

    1 review

    4.0

    1 review

    Dined 3 days ago

    overall4food4service3ambience3
    The food was very good; however, I had ordered as side of asparagus and only received 4 spears. When paying $9 for the side I expected more. The noise level was so loud that we could not hear each other talking at the table
  11. CM

    CourtneyM

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food1service1ambience1
    Horrible food, very loud and uncomfortable atmosphere.
  12. OT

    OpenTable Diner

    Naples

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    We went for my daughter’s 3rd birthday. From the moment we arrived, everyone was really nice and professional. The ambiance was great. The food came out quick despite the restaurant being fully packed with other celebrations. The quality of the food was delicious too. Chicken and waffles were great. Chicken was cooked perfectly, full of flavor and not greasy at all. The waffles were fluffy, flavorful with and without the syrup. Rainbow mini sliders were whimsical and tasty. This experience was made even better by the service staff and our server Jasmin. She made the experience really worth it. She was super friendly and our daughters really enjoyed their experience. The birthday song and sparkler were also a really nice treat. Nice that everyone sang Baby Shark for our daughter. If I find a negative, it would have to be the fact the they’re charging a 20% service charge and then they calculate the tip based on the amount of the service charge. They cheated our waitress out of a better tip which she earned and deserved.
  13. EJ

    EricJPL

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience4
    They provide excellent service, they were only late with the milkshake, but it was because of us ordering within minutes of closing. Thanks to the whole team for the experience. They left some Puerto Ricans satisfied at their 1st anniversary celebration.
  14. A

    Adam

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food2service4ambience1
    Waited 40 min after our reservation time to sit and that was after complaining. The music was awful and not kid appropriate. Worst experience while on vacation. Would not recommend for families.
  15. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food4service5ambience5
    I had a special time with friends to celebrate my birthday
  16. KR

    KaraR

    St. Louis

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    It was extremely loud and the hostess was rude but overall I would return.
  17. B

    Barbv

    Portland

    7 reviews

    5.0

    7 reviews

    Dined 7 days ago

    overall5food5service5ambience5
    The drinks were so good with a large selection to pick from. Food was delicious and more than a person could eat.
  18. T

    Tameika

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service5ambience5
    We also come to this spot. We love the experience and the atmosphere
  19. OT

    OpenTable Diner

    Lancashire

    1 review

    2.0

    1 review

    Dined on July 31, 2022

    overall2food3service1ambience5
    Unfortunately they did find our reservation, then we quickly ordered a cake and music but they didn’t have any artists we knew so ended up with Time of my life although we had pre emailed and then they kept forgetting so had to keep reminding them. Crazy prices for the drinks which you just cannot drink BUT it was an experience and as long as you are patient and know you have to keep an eye on things then it is a one off place x
  20. LS

    LauraS

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5
    We love coming to Sugar Factory for birthday celebrations. So fun for the kids and the food, drinks and milkshakes are always amazing!
  21. SG

    ShawnG

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5
    Service was excellent and everything was made to perfection. It was so awesome seeing all the different deserts and drinks.
  22. BK

    BillK

    Orlando

    1 review

    4.0

    1 review

    Dined on July 30, 2022

    overall4food3service3ambience4
    If you like a loud place to go, this is a winner. Lots of celebrations and parties going on. We went with a party of 4 on a Saturday around 5:30-6:00pm. I would suggest going for the fabulous Goblet Drinks, Desserts, and Milkshakes, unless you have a huge appetite and can eat on top of everything else, they have to offer. A little pricey but worth it. They also automatically add 20% gratuity to all checks. I would go back again just for the drinks and desserts and maybe an appetizer.
  23. KJ

    KellyJ

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on July 30, 2022

    overall5food5service5ambience5
    We went to lunch for my daughters 15th birthday and had such a great time! The French fries are so delicious, we couldn’t stop eating them! You’ve got to get the giant ice cream experience, you won’t regret it! We also ordered two of the large smoky drinks non alcoholic and they were really fun too. I’d definitely recommend this for kids or a later date night place, it’s a great atmosphere.
  24. RD

    RegeD

    Atlanta

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food3service5ambience5
    I have visited 3 different locations between Georgia and Florida. The Sugar Factory @ Icon Park is this location is the best atmosphere for a good time. The staff is patient! You can stop anyone who walks by your table for help and receive it. I loved that they dance for birthday songs are different for everyone.
  25. LJ

    LindsayJ

    New York Area

    5 reviews

    vip
    3.0

    5 reviews

    Dined on July 29, 2022

    overall3food3service5ambience3
    Think twice before eating here. There's a mandatory charge of 20% where the majority goes to all servers and bartenders etc. If you want to tip your server, that's separate. Our server was very knowledgeable about the menu and was also very attentive to our table. The food was just ok, drinks good. This was my first time at a Sugar Factory, I won't be back.
  26. SJ

    ShannonJ

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food4service5ambience5
    Always an amazing experience! The environment is always hype!
  27. SF

    SandFam

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food4service5ambience3
    Great place to eat and enjoy good energy and sweets
  28. M

    Mira

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food5service5ambience5
    Perfect for a celebration! We absolutely had a great time.
  29. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on July 29, 2022

    overall1food2service1ambience3
    Way over priced for mediocre food. Service was terrible and the server never came out with my food.
  30. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 28, 2022

    overall5food5service5ambience5
    Perfect place to celebrate my sons 13th birthday. So much fun, so much energy and food was delicious.
  31. l

    lexi

    1 review

    4.0

    1 review

    Dined on July 28, 2022

    overall4food5service3ambience2
    When we arrived at 8:58pm for our 9pm reservation, we were sent to wait outside until our table was ready. We had to wait until 9:30 to be sat, as I watched people who arrived after us get seated before we did. Our server was great, the restaurant itself was just a little bit too busy and seating was very close.
  32. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 28, 2022

    overall5food5service5ambience5
    Amazing! Drinks were good and the food was lit
  33. S

    Seylah

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service5ambience5
    I loved everything about this place! We had a blast! We would do it all over again! Our kids loved the whole experience especially when they celebrated my sons birthday … the music and the staff who brought out his ice cream and danced and clapped spoons! It was just awesome. Thank you!
  34. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service5ambience5
    Celebrated my bonus baby birthday. Our server Duate was amazing. I’m pretty sure I messed his name up🤦🏾‍♀️🤦🏾‍♀️
  35. ST

    SharonT

    1 review

    2.0

    1 review

    Dined on July 27, 2022

    overall2food4service3ambience3
    We arrived to an almost empty restaurant following a text advising us our table was ready. The hostess was in welcoming and could not find my booking, until a second hostess found it straight away, I was then advised my table was not ready, when there were many tables of 4 sat empty. A party of 6 then arrived and were shown directly to their table. So we then got shown to the only square stand alone table alone on the back wall, smaller than an others near the toilets, which wobbled! When we asked if we could have another table we were told sorry no, only 1 right by the door. Now as it was my sons birthday we decided to stay as we were and make the best of it, keeping a foot on the table at all times. We could see a party of 2 sat on a larger table then another party of 4 arrive 10 minutes after again shown to a bigger table! The server was very good, but the food/drinks are an overpriced gimmick, we made it a good time for our son as it was something he wanted to do for his birthday. Serving staff amazing, hostess/ss need to work on their manners: people skills.
  36. OT

    OpenTable Diner

    Hidalgo

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service5ambience5
    Daughter’s 12th birthday celebration
  37. OT

    OpenTable Diner

    Mississippi

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service5ambience5
    My son birthday was spent here! This will be the most memorable event ever!!
  38. OT

    OpenTable Diner

    Nashville

    1 review

    5.0

    1 review

    Dined on July 26, 2022

    overall5food5service5ambience5
    It was wonderful
  39. KA

    KyleA

    Mississippi

    1 review

    1.0

    1 review

    Dined on July 26, 2022

    overall1food4service1ambience2
    Prices online did not reflect in restaurant. No kids menu mandatory 20% svc charge
  40. OT

    OpenTable Diner

    Orlando

    2 reviews

    3.0

    2 reviews

    Dined on July 25, 2022

    overall3food2service4ambience5
    the food is not all that. Is just a great experience.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sanitizer or wipes provided for customers
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Orlando is rated 4.1 stars by 6516 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 130 times today
Google Map for Sugar Factory - Orlando

8371 International Drive, Orlando, FL 32819

Dining areas

Additional information

  • Cross street

    Mercado Way

  • Neighborhood

    I Drive / Sand Lake

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–11:00 pm Retail Hours Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am

  • Cuisines

    American, Comfort Food

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Free parking garage for Icon Park or Valet

  • Public transit

    IDrive Trolley

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (407) 270-7082

  • Private party facilities

    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact Orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 10 +

  • Private party contact

    Rachael Gorodnick: (877) 929-0694

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