Sugar Factory Orlando
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Our birthday dance was a huge disappointment
Super fun long wait time for our order
There door was unlocked and so we walked they yelled at us to get out and saying they were not open, and made us sit outside in the rain till they opened. On the other hand, Our waiter was excellent and the food was great!
I was visiting Orlando for spring break with my 10 year old daughter. This place is everything and more when it comes to the special sweet treats and celebrating an occasion. The staff is very involved and energetic in making the celebrant feel quite noticed. It was a super fun place to eat. The downfall was in the wait for our milkshake and eclectic bar drink. It seems that if these things are what draws your audience, you would have a down pat system that delivers in a reasonable amount of time. These drinks were ordered when we were first sat and we waited at least 40 minutes for them to be delivered. Our food arrived before the drinks. This was a little disappointing as the fries with my daughter’s burger were meant to be dipped in the milkshake. Overall it was a good experience just make sure you wear your patience hat!
Hostess-snobby and rude, no sitting area while waiting for your table so don’t wear your super high heels
Server- amazing, fun
Ambiance- fun,fun, fun
Food- time to get food was loooooong, cold when it came out, but it was ok in taste, ambiance more than made up for it
Always an amazing time. Staff is great. Food is great. The drinks are awesome.
Absolutely horrible experience. If you enjoy poor service at a very expensive price...this is your place. At least the food was decent!!!
Fun and energetic. Our waiter JJ was great!
First, I would only recommend this place if you can handle loud crowds. The deserts are amazing and the aroma is loud and crazy fun. They play loud music and celebrate birthdays with even louder music and some dancing. If you like that then this is the place for you. The service was slow and they got our order wrong which they did fix. The food was just ok but I don’t think most people go here for the food. The drinks and desserts are the main attraction. This is a fun restaurant for big parties with high energy and who want insanely delicious drinks and desserts!
Dirty restaurant, over the top loud music, bland, seriously tasteless overpriced food, even desserts had no taste to them. A bug crawled in my daughter from the booth we were sitting in. The bathroom was filthy and party out of order. They drug garbage bins from the kitchen past our table throughout the whole meal.
Wonderful experience. Food and drinks was good . Kid friendly. We will be back
The price you pay for your food is not equal to Quality Food you receive. The noise level and the restaurant was completely obnoxious almost every 10 minutes they were blaring music to bring out a cake with sparklers on it. So you couldn't really enjoy your time with your family. This restaurant is not a family restaurant for all ages. Some of the songs that were they were playing or inappropriate for small children when they were bringing out the cakes with the sparklers. If your child is sensitive to noise and do not bring them here because they will end up crying half the time which happened with our son every time they started the music to bring out the cake with sparklers. Our server JJ was very polite however he was 15 minutes late when asking us for our drinks when we initially got there. We ordered our entrees appetizers and dessert at the same time. My wife's food came out first and my daughters also however my entree did not come out with the food and our appetizer never came out first. We ordered our daughters grilled cheese sandwich and was supposed to come with some kind of sauce and it never came with that sauce, however they charged us as if it was what it was on the menu. The ordinance saying Shake that had a Snickers bar and it was supposed to have pieces of Snickers bar on the side of the glass. When the shake came out it had no Snickers bar on the side of the glass and I asked how come an hour service said is because they ran out of Snicker pieces so they never even compensated for putting any other candy on the side of the glass. However when it was time for me to pay for the check and we were leaving I saw the same exact insane milkshake we ordered about 10-15 minutes ago and it have pieces of Snickers on the side of the glass. I feel what causes a lot of disorganization and errors in this restaurant is because of the constant focus on singing and dancing for all these cakes with sparklers. There's no way you can provide adequate service.
It was awesome my daughter enjoyed her birthday I will definitely go back a little expensive but nice
What a great atmosphere for families, couples, friends or any occasion m. Had a great time for my anniversary and definitely planning a return trip with the kids in the near future.
Very fun location for celebrating any type of event.
This is a fun place! If you have family with sensory or autism, I would choose another venue. This restaurant is very loud. I was not aware of this and almost had to leave. The sensitive ears made it through but not without complaining. Fun for those wanting the party atmosphere. I hope to come back with guests that can tolerate the noise level.
This was our first time here. So we didn’t quite know what to expect. It was extremely loud but it was done in a fun way. The server we had was very personable but it took forever for us to get our milkshake and then our food. They were busy but not packed. Again, since we hadn’t been there before, I’m not going to complain about the noise or the price. I get those milkshakes are extremely intricate and have excellent themes-but you definitely pay for it. The food was good-hot and tasty. I got fish tacos and my son got grilled cheese. Not sure I would go back to sit....I may just go to the side window and get a sweet snack. Definitely something you may want to experience at least once
Only 2 bathroom stalls in the entire restaurant, no kids menu options and the prices were pretty steep for burgers and fries. And for the price you pay for the speciality drinks $36 or $26, why don't you get to keep the plastic cup? But expect people to pay $30 for the cup in the candy shop.
I love sugar Factory every time I’m in Orlando or Chicago I make sure I make a reservation It’s great for all ages
My daughters 13th Birthday
Server got both of our orders wrong, and-most disappointing-brought my birthday dessert out without any fanfare/sparkler, even after my husband told him it was my birthday, AND it was marked on our reservation. Puts a bit of a damper on the occasion, especially when it seems like everyone else in the restaurant was celebrating something and getting the proper attention. We are wondering if it was because we were just a two-top. Food and drinks were really good, though!
The food and the ambiance was great. The service was horrible. We barely saw our waitress, my ice cream melted before I got a to go box. She was aweful. I would not go back if I had the same waitressz
Very unique menu - really enjoyed the macaroni and cheese pops! We didn't know what to expect but realized soon after arrival this place is really for teens and young adults as the music and noise level is disco loud- very loud and not really appropriate for small kids or older adults with noise sensitivities.
It is a great place to go to celebrate a birthday. However, please be ready to spend a good amount of money because it is quite pricey. This is a "special occasion" type restaurant in my opinion.
Food is overpriced and tastes like something we can get at a normal restaurant. Drinks are extremely overpriced. They don’t sell normal priced drinks. The decor is ok. I expected something fancier for what we paid to eat there. I wouldn’t go back.
Birthday and it was a blast
A fun place to eat .. come as a group..
Order a big drink so you can share.
Order a desert and get the sparkler so you can get a song
The other food us average. Not expensive place.. would definitely go back !!
Awesome food very loud fun atmosphere
Unfortunately our food all came out at different times three of our party received their food 30 minutes before my husband. And I received my food 15 minutes after my husband’s food came out. So I waited a total of 45 minutes watching everyone else eat. I ordered the brick oven chicken which was not very good it was extremely dry. But the chicken and waffles was amazing. The pasta is very good. And the sugar factory club everyone loved. The ice cream sundae says it serves two its more Like four. It was a lot of ice cream. But overall we would go again it was a lot of fun.
Experience was awesome and service was even better! Definitely would recommended and visit again.
The food was cold. The silverware was not clean and had dried food on it. I had to get some from another table and clean it with the baby wipes that I carry in my purse. The waitress was not very attentive.
Everything was great. Just got some of the food orders incorrect. Burger not cooked all the way, salmon did not want bacon. Drinks and birthday was the best.
Nice fun place, but it’s expensive. Food took forever to arrive and it’s over priced.
Service great should have more up to date songs to select from 🤷🏽♂️Food pricey 🤦🏽♂️
This place is awesome. It met all our expectations! The kids had a great time! We were all having a good time.
Really loud... don't bring an infant... don't plan on having any conversations.
The sever was excellent and I enjoyed myself and my daughter enjoyed her eleventh birthday so much I would definitely come back there for any other occasion.
A fun place to go with teenagers or young adults. Loud and crazy. Food is fair. I felt it used to be better. The drinks are very expensive. A special ocassion resturant for sure
Food was great service was great, I really enjoyed my time. Definitely going back again