Sugar Factory - Minnesota
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It was my birthday and cory the manager definitely made sure i felt like the birthday girl. Thank u i loved it
Did not get seated even with reservations. Sat at the bar while waiting and watched the hostess seat several others. When I spoke to her she admitted she forgot about us. Server over poured drink and it spilled on my boyfriend’s lap. Server refused to make any substitutions to the menu. I wanted a glazed donut instead of a waffle for the bun on my burger. I was told it was only on the brunch menu and he wouldn’t be able to substitute.
It’s smaller than other locations that I’ve been to, maybe because it’s in a mall, but it was still nice. Nice ambiance, friendly staff, and great food!
It was my daughters 15th birthday. I wanted it to be a time she would always remember. She’s getting older and cooler everyday. She was my little girl again for out time there. She had no idea we had all the ice cream and songs planned. It was amazing. Thank you!
Took my daughter for her sweet 16, everyone was super friendly. Didn’t know there were special booth seating we could book or else I would’ve for the insta worthy photos. Next time.
Overpriced, mediocre food and slow service. Would not recommend and will not go back.
Great service. Food was good. We had a Groupon but was not given the 20% for booking.
The music was way too loud. They has no gluten friendly food.
I booked an appointment for my boyfriends birthday. Someone from the restaurant proceeded to keep calling me and leaving me messages saying to rebook because the restaurant was closing early. This should have been noted on the website
Very over rated!! Food was over priced for the quality,I received.I recommend going somewhere else to eat & come here for the drinks..The service was wonderful & the manger was very nice.
We were there for my daughter's 18th birthday, they didn't do a dance or anything special like I've seen in videos but the food was amazing.
If you want an upbeat experience with wonderful staff, amazing drinks, and great food selections, this is the place to be!!!! We have had girls nights and afternoons here because our experience has been so great with the staff. Customer service is a solid 10!!!!!
Thanks to Jonathan and Jazzmine- they really know how to provide great service.
Amazing!! Such good food!!
Smaller then I pictured. Went on a Friday night to celebrate a friends engagement. Drinks are so fun and awesome and worth the money. I had the Watermelon one by Pitbull. We all finished our own. Great music, great ambiance, great waiter. You could go for a kids birthday or a date night. Candy sold on the other side was underwhelming. For the 3 of us to order dinner and all get 1 of the fancy bowl drinks, it was $160.
Service was horrible would never go there again the place is just way to small we had reservations and waited 20 minutes to be acknowledged by a server after being seated WAY over priced and food was not worth it at.... you can get a better burger at Burger King
We had a reservation and still had to wait 20 minutes to be seated. Several items from our order were forgotten and had to be asked for again. The brownies in the sundae were hard and stale.
Great Birthday for my Sweet 11 year old who has a sweet tooth!
Sugar Factory is one of the best places me and my wife have ever been. The food was amazing and the service was excellent. We definitely will be back their. I Love This Place!
Everything was overpriced! Very small restaurant! Our server sucked! The Goblet drink tasted disgusting and chemically. I recommend the milkshakes but other than that the whole experience was horrible.
The staff are amazing the restaurant is clean the food is amazing yes it’s pricey but it’s definitely worth it!!
It was great! My children wanted to celebrate with their father with his retirement so it was more for them than for him. And they all had a ball!
Food dont have no favor . Menu is not that great.
Appetizer came out took a long while, food was over salted
Food, drinks and dessert was great . Service was not great server didn't come back to check on us and we were waiting for a long time to order another Milk shake.
Fun environment and good distance between tables. Good food, a little pricey for drinks but kind of expected that.
Always an experience and making it pretty special for the family in birthdays and celebrations... drinks are the best.
We waiting forever for food, for any type of service, and it just wasnt what we expected from reviews. We wont be going again and wont be recommending.
I really enjoyed my visit to the sugar factory! I do think their drink prices are fair, but the food prices are a little much for the amount and quality. Our server was great as well. Even though the regular food is overpriced I would still come back.
We came for a birthday drink and Lavita wow’d is! She shared her favorite drinks and guided us to a great drink to share! Such a fun experience! We had the rainbow sliders and they were great too.
I loved it ! I had a lot of fun !!
Awesome! Our kids loved it
Sat down for a 21st birthday dinner ordered a drink right away no one came back to the table after 40 mins another big party came and sat next to us and they ended up taking their order before ours, drink never came out in those 40 mins bartender wasn’t even doing anything so we left after waiting too long for service. Server didn’t come near the table to even get their attention.
I really enjoyed my first experience there at Sugar Factory! My kids loved the foods and our waitress really went out of her way to show us excellent customer service.
The food was amazing. Definitely try one of the large signature drinks with or without alcohol
Such a cute place. Prices are sky-high, but we chalked it up to a one time “experience”.
I had my bachelorette party here and the servers were so nice! They were understanding of alllll the photos we wanted to take and the food was so yummy!
My fiancé and I made a reservation for 2:30 and got in a little early which would have been great except for the fact that we waited 40 minutes for the server to even come to our table. We decided to wait because we were really excited to try the restaurant. Our server comes and takes our order. We each ordered an entree and we ordered one side and one milkshake. We waited another 40 minutes for our food only for it to be undercooked. My fiancé’s food was good but my pasta and asparagus were both hard and the asparagus was really bitter. The milkshakes are delicious. We tried on multiple occasions to get our servers attention. She didn’t come back for a while and we ended up just asking for the check. She kept walking around after we gave her our card and had to flag her down to get the card back. I wouldn’t recommend to anyone to go here honestly. You would think when a meal for two costs $125 that it would be cooked and have good service.
Only gave one star on food as we did not eat but the food looked delicious from what we saw! The drinks were amazing and so was the bar tender! I believe he went by jonjon. Not positive but he was wonderful!
Me and my group had an awesome 😎 experience. I will definitely go back again 👍🏾.
It was a very good experience for me and love everything
Sugar Factory - Minnesota is rated 3.4 stars by 371 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.