Sugar Factory - Minnesota

3.4
371 Reviews
$30 and under
American
Internationally renowned sweets brand Sugar Factory American Brasserie is the perfect place for all ages to indulge in sweets, treats and delectable eats. Known for its famous candy accessory, the Couture Pop, Sugar Factory has many celebrity fans including Kendall and Kylie Jenner, Drake, Jennifer Lopez, Kim Kardashian, Flo Rida, Hailee Steinfeld, Katy Perry, Scott Disick, Jason Derulo, Britney Spears, Jerry Seinfeld, Selma Hayek and Mel B. Guests can expect a whimsical candy land experience with floor to ceiling candy bins, fun retail items, homemade gelato and artisan coffee. Instagram-worthy menu items range from their famous 24-scoop King Kong Sundae, piled high with various toppings, to their signature alcohol-infused candy smoking goblets such as the Lollipop Passion, garnished with lollipops and candy necklaces.
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Offers

Sugar Factory 20% OFF With a Reservation!

Starting Jul 27, 2020 · Mon - Fri 11:00 AM - 4:00 PM
Hello- We are SO excited to announce 20% off of your entire meal, at our beautiful Sugar Factory in Mall of America! Please note, this offer is valid Monday through Friday 11AM to 4PM. Reservations are required for this offer. This offer can not be combined with Happy Hour:) Make it a sweet day!
What 371 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.4based on recent ratings
3.5
food
3.3
service
3.7
ambience
3.0
value
Noise · Moderate
57% of people would recommend it to a friend
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OT
OpenTable Diner
Minneapolis
1 review
Dined on November 8, 2020
Overall5food5service5ambience5

It was my birthday and cory the manager definitely made sure i felt like the birthday girl. Thank u i loved it

S
Sgarcia
1 review
Dined on November 7, 2020
Overall1food3service1ambience3

Did not get seated even with reservations. Sat at the bar while waiting and watched the hostess seat several others. When I spoke to her she admitted she forgot about us. Server over poured drink and it spilled on my boyfriend’s lap. Server refused to make any substitutions to the menu. I wanted a glazed donut instead of a waffle for the bun on my burger. I was told it was only on the brunch menu and he wouldn’t be able to substitute.

Q
Quita
Las Vegas
2 reviews
Dined on November 3, 2020
Overall5food5service5ambience5

It’s smaller than other locations that I’ve been to, maybe because it’s in a mall, but it was still nice. Nice ambiance, friendly staff, and great food!

DG
DexterG
1 review
Dined on November 1, 2020
Overall5food5service5ambience5

It was my daughters 15th birthday. I wanted it to be a time she would always remember. She’s getting older and cooler everyday. She was my little girl again for out time there. She had no idea we had all the ice cream and songs planned. It was amazing. Thank you!

PP
PhetP
Las Vegas
4 reviews
Dined on November 1, 2020
Overall4food4service4ambience3

Took my daughter for her sweet 16, everyone was super friendly. Didn’t know there were special booth seating we could book or else I would’ve for the insta worthy photos. Next time.

OT
OpenTable Diner
Minneapolis
1 review
Dined on October 31, 2020
Overall2food2service1ambience2

Overpriced, mediocre food and slow service. Would not recommend and will not go back.

K
vipKw952
Minneapolis
21 reviews
Dined on October 30, 2020
Overall4food4service5ambience4

Great service. Food was good. We had a Groupon but was not given the 20% for booking.

B
Bella
1 review
Dined on October 30, 2020
Overall3food2service3ambience4

The music was way too loud. They has no gluten friendly food.

OT
OpenTable Diner
1 review
Dined on October 19, 2020
Overall1food1service1ambience1

I booked an appointment for my boyfriends birthday. Someone from the restaurant proceeded to keep calling me and leaving me messages saying to rebook because the restaurant was closing early. This should have been noted on the website

MT
MaryT
1 review
Dined on October 17, 2020
Overall3food1service4ambience4

Very over rated!! Food was over priced for the quality,I received.I recommend going somewhere else to eat & come here for the drinks..The service was wonderful & the manger was very nice.

T
Tsauce62
1 review
Dined on October 17, 2020
Overall5food5service5ambience4

We were there for my daughter's 18th birthday, they didn't do a dance or anything special like I've seen in videos but the food was amazing.

RR
ReginaR
1 review
Dined on October 17, 2020
Overall5food5service5ambience5

If you want an upbeat experience with wonderful staff, amazing drinks, and great food selections, this is the place to be!!!! We have had girls nights and afternoons here because our experience has been so great with the staff. Customer service is a solid 10!!!!!
Thanks to Jonathan and Jazzmine- they really know how to provide great service.

OT
OpenTable Diner
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

Amazing!! Such good food!!

JK
JazzyK
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

Smaller then I pictured. Went on a Friday night to celebrate a friends engagement. Drinks are so fun and awesome and worth the money. I had the Watermelon one by Pitbull. We all finished our own. Great music, great ambiance, great waiter. You could go for a kids birthday or a date night. Candy sold on the other side was underwhelming. For the 3 of us to order dinner and all get 1 of the fancy bowl drinks, it was $160.

KH
KimH
1 review
Dined on October 16, 2020
Overall1food1service1ambience1

Service was horrible would never go there again the place is just way to small we had reservations and waited 20 minutes to be acknowledged by a server after being seated WAY over priced and food was not worth it at.... you can get a better burger at Burger King

PM
PeteM
1 review
Dined on October 9, 2020
Overall1food1service1ambience2

We had a reservation and still had to wait 20 minutes to be seated. Several items from our order were forgotten and had to be asked for again. The brownies in the sundae were hard and stale.

OT
OpenTable Diner
1 review
Dined on October 7, 2020
Overall5food5service5ambience5

Great Birthday for my Sweet 11 year old who has a sweet tooth!

OT
OpenTable Diner
Minneapolis
1 review
Dined on October 5, 2020
Overall5food5service5ambience5

Sugar Factory is one of the best places me and my wife have ever been. The food was amazing and the service was excellent. We definitely will be back their. I Love This Place!

BL
BeaL
1 review
Dined on October 4, 2020
Overall1food1service1ambience1

Everything was overpriced! Very small restaurant! Our server sucked! The Goblet drink tasted disgusting and chemically. I recommend the milkshakes but other than that the whole experience was horrible.

TA
TamraA
1 review
Dined on October 3, 2020
Overall5food5service5ambience5

The staff are amazing the restaurant is clean the food is amazing yes it’s pricey but it’s definitely worth it!!

OT
OpenTable Diner
1 review
Dined on October 1, 2020
Overall5food5service5ambience5

It was great! My children wanted to celebrate with their father with his retirement so it was more for them than for him. And they all had a ball!

D
Dheee
Minneapolis
1 review
Dined on September 28, 2020
Overall2food1service3ambience3

Food dont have no favor . Menu is not that great.

SJ
StephenJ
1 review
Dined on September 27, 2020
Overall3food2service2ambience4

Appetizer came out took a long while, food was over salted

FR
FamilyReview
1 review
Dined on September 26, 2020
Overall4food5service3ambience5

Food, drinks and dessert was great . Service was not great server didn't come back to check on us and we were waiting for a long time to order another Milk shake.

OT
vipOpenTable Diner
Chicago
1 review
Dined on September 25, 2020
Overall5food5service4ambience5

Fun environment and good distance between tables. Good food, a little pricey for drinks but kind of expected that.

JL
JohnL
1 review
Dined on September 19, 2020
Overall5food5service5ambience5

Always an experience and making it pretty special for the family in birthdays and celebrations... drinks are the best.

AC
AiyanaC
1 review
Dined on September 19, 2020
Overall1food3service1ambience2

We waiting forever for food, for any type of service, and it just wasnt what we expected from reviews. We wont be going again and wont be recommending.

A
Awesome
Minneapolis
1 review
Dined on September 19, 2020
Overall5food5service4ambience4

I really enjoyed my visit to the sugar factory! I do think their drink prices are fair, but the food prices are a little much for the amount and quality. Our server was great as well. Even though the regular food is overpriced I would still come back.

L
vipLeigh
Minneapolis
22 reviews
Dined on September 18, 2020
Overall5food5service5ambience5

We came for a birthday drink and Lavita wow’d is! She shared her favorite drinks and guided us to a great drink to share! Such a fun experience! We had the rainbow sliders and they were great too.

OT
OpenTable Diner
1 review
Dined on September 12, 2020
Overall5food5service5ambience4

I loved it ! I had a lot of fun !!

OT
OpenTable Diner
Minneapolis
1 review
Dined on September 11, 2020
Overall5food5service5ambience5

Awesome! Our kids loved it

B
Breanna
1 review
Dined on September 9, 2020
Overall1food1service1ambience1

Sat down for a 21st birthday dinner ordered a drink right away no one came back to the table after 40 mins another big party came and sat next to us and they ended up taking their order before ours, drink never came out in those 40 mins bartender wasn’t even doing anything so we left after waiting too long for service. Server didn’t come near the table to even get their attention.

M
Melissay
1 review
Dined on September 7, 2020
Overall5food5service5ambience5

I really enjoyed my first experience there at Sugar Factory! My kids loved the foods and our waitress really went out of her way to show us excellent customer service.

B
Bart
Pittsburgh
1 review
Dined on September 7, 2020
Overall5food5service5ambience5

The food was amazing. Definitely try one of the large signature drinks with or without alcohol

KM
KMWC2002
Des Moines
2 reviews
Dined on September 5, 2020
Overall4food4service4ambience5

Such a cute place. Prices are sky-high, but we chalked it up to a one time “experience”.

KF
KaylaF
1 review
Dined on September 4, 2020
Overall5food5service5ambience5

I had my bachelorette party here and the servers were so nice! They were understanding of alllll the photos we wanted to take and the food was so yummy!

JS
JennaS
1 review
Dined on August 30, 2020
Overall1food2service1ambience2

My fiancé and I made a reservation for 2:30 and got in a little early which would have been great except for the fact that we waited 40 minutes for the server to even come to our table. We decided to wait because we were really excited to try the restaurant. Our server comes and takes our order. We each ordered an entree and we ordered one side and one milkshake. We waited another 40 minutes for our food only for it to be undercooked. My fiancé’s food was good but my pasta and asparagus were both hard and the asparagus was really bitter. The milkshakes are delicious. We tried on multiple occasions to get our servers attention. She didn’t come back for a while and we ended up just asking for the check. She kept walking around after we gave her our card and had to flag her down to get the card back. I wouldn’t recommend to anyone to go here honestly. You would think when a meal for two costs $125 that it would be cooked and have good service.

T
Tayk
Minneapolis
1 review
Dined on August 29, 2020
Overall5food1service5ambience5

Only gave one star on food as we did not eat but the food looked delicious from what we saw! The drinks were amazing and so was the bar tender! I believe he went by jonjon. Not positive but he was wonderful!

R
Ronnie
1 review
Dined on August 29, 2020
Overall5food4service5ambience5

Me and my group had an awesome 😎 experience. I will definitely go back again 👍🏾.

CE
CharleneE
1 review
Dined on August 29, 2020
Overall5food5service5ambience5

It was a very good experience for me and love everything

FAQs

Sugar Factory - Minnesota is rated 3.4 stars by 371 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.