Sugar Factory - Minnesota
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Had a reservation, but still had to wait 10 minutes. Even though another group of four WALKED up and immediately got seated. When I inquired whether their reservation time was before ours, she replied “no, the same time as yours, but the table is smaller”. I glance over at the table and there are the SAME number of people as in my group. That was fine, but the OVERLY prices drink ($32) was nowhere near worth it. The chicken and waffles was terrible; however the burgers are delicious.
Sugar Factory was fun, but soooo expensive. For our family it’ll be a special occasion restaurant only. And even then.....
We were there for 2 hours. Our server was very friendly and kind, but the food took forever. The restaurant was also much, much smaller than I expected. It felt crowded. No privacy.
The service was so slow... the waitress had to many tables. We finally had to stand up to get our check.
What a fun place to eat!! The food is almost too pretty to eat. Definitely recommend. Can’t wait to visit again
Set up was very nice. I would suggest they play clean version of the music as this is supposed to be a kid friendly place. Staff was very nice and professional. Food was good! Place is pretty expensive but the experience is worth it!
It is a great place to go but I think the location in Minnesota could be bigger as they are that expected type of restaurant I was at the one in Las Vegas and that place was big
Great experience; food overpriced kinda ridiculous for Minnesota! This establishment does not fit Minnesota! It won’t last!
It was everything my 16 year old wanted for her birthday. They made her feel important and special. The drinks are as good if not better than they look! Our waitress was Tae. She was AMAZING! So up beat and just made the day memorable.
It was everything I hoped for more. The server was fantastic he checked on us multiple times and never made it seem like he was pestering us he was very polite and so is the rest of the staff. The atmosphere there was fun errand I definitely will be coming back again. The pricing was reasonable for the experience you got.
Daughters 7th birthday
Service and food - all great!
The fries were hard and cold the fish was cold and soggy!
The service was horrible. Took forever to get a server to our table and she seemed in a hurry. Never asked for a drink order, just dropped water. Food is mediocre at best. I had steak sandwich that was so greasy. It was not edible. Yuck. I will not return. I saw many tables just leave since no server arrived.
Newly opened Sugar Factory needs to improve on service and overall experience. The drinks are good! Food was ok. Staff needs to be more customer focused and attentive to their tables. Large screen TVs were not working properly and the floors needed mopping.
Sugar factory was hands down the best restaurant my boyfriend and I have ever been to. Will definitely be going back. Food and service was all outstanding! The chicken alfredo was the best pasta I have ever had at any restaurant. Highly recommend!
Malts and colorful sliders were delicious. $25 drinks were more ice then drink. Our server did a fantastic job!
Food overpriced for the quality. Dessert drinks amazing, worth the money. Staff friendly and fast.
I had my birthday celebration at the sugar factory and it was the best time ever. The food was great and the drinks were even better. They are definitely worth the price granted their not that expensive. I recommend that everyone go and check them out.
Food is good, we had timely service, bonus is the discount in the candy store afterwards.
Went there for the rainbow sliders because my son thought they'd be cool...but they didn't have any. Ordered a goblet drink but they were out of that one. Ordered a different one, but they were short on an ingredient so they'd have to go out somewhere to get more which would take extra time. !!! What the heck. Server knew we were there for my son's bday dinner but didn't seem to think it was a big deal to have a 6 yr old get his 3rd choice.
A nice variety of food and drinks it took us 20 minutes to get her initial drink water and the food was OK the chicken was right out but the desserts were fantastic
It’s a fun photo op. Tables are so close together.
I brought my best friends little girl to the Sugar Factory this past weekend. It was an amazing experience! The service was great, the food was better than we expected! We thought the specialty was just in the desserts and drinks. The eggs Benedict and French toast were so so so good! Fun music, clean and cool design. We will be back!
The Sugar Factory grand opening with DJ Pauly D was amazing!! We had reservations and got in right away, with great service & amazing food! We ordered a Peach goblet which was delicious, the rainbow burger sliders were SO good, and our dessert sundae for 4 was amazing too! Highly recommend and can't wait to go back! Wish I could remember our waitress' name, I would go back and request her.. She was so friendly and accommodating even though they were super busy & packed to the max!
Went on the grand opening night. Do Pauly D was there and it was so much fun!! I love him on Jersey Shore.
We really enjoyed the drinks. But the food was inedible. Ordered the Caesar salad with Steak and the steak was way over cooked and super tough.
We had an awesome experience for the grand opening of the Sugar Factory at the Mall of America with DJ Pauly D!! I highly recommend coming here for all of your special occasions. A huge shoutout to our server, he did an awesome job taking care of us! A special thank you to the owner of the Sugar Factory for his awesome hospitality!!
Kinda felt a little rushed enjoyed the food only thing I didn’t was the fondue was a little bitter but the workers and management was wonderful
Waiter was terrible. Very rude. Walked away when I was talking. Didn’t listen to what I was saying.
Only thing that was good was the ice cream!!! Food was terrible and my husband had more than 1 hair in his. Way to loud in there as well and the TVs don’t show anything but celebrities which I found rather boring.
Prices are a bit too high. Waiters forgot my food so I had to wait an extra 30mins to eat. They don’t have the photo background like most sugar factors. It’s just over rated and won’t last long
It just opened the week before so I’m going to give it the wiggle room it needs for the 1st wk kinks it needs to work out. The service was extremely friendly, but slow! It wasn’t busy so I don’t know what was holding them up. The drinks and milkshakes were well worth the price..... they were spectacular!! So good!
The food was good as well. The kids really enjoyed their colorful sliders . And the chocolate fondue! The adults enjoyed the salmon and the steak sandwich. However, the grilled cheese was a big miss!! My seven yr old daughter could have done better...... and she is NOT a contestant on Top Chef Jr!! It was two pieces of white bread with a piece of barely melted cheese between it. Eww. Like I said, first wk kinks. Overall it was a good experience though and we will definitely return!
Great service. Fun environment. Would definitely go back.
Fun atmosphere!! Yummy food! A tad on the spendy side but we would go back! My kiddos picked two types of shakes and out of items for both so they were disappointed but still good choice shake on the other one!!
Great cocktails, great food. Not so great venue for chatting/dates as the music is quite loud and so are the people LOL. Would recommend but you will need to speak up.
So dirty!! This place was so dirty. Hair on napkins, floor full of dirt. Was out of drinks already. Food was alright. Witnessed a server cleaning a table and eating food off of dishes on that table!! This is not like the Vegas location at all. The server was great though.
The hostess was rude, but the manager was accommodating. The food was alright, but it did take forever to get drinks! Would only come for the drinks.....
Loved everything except the temperature in the restaurant. Our entire party of 8 people were dripping with sweat. The heat in the Restaurant made us feel sick. We were using our menus as fans. Immediately when we stepped back into the Mall, after dinner, the temperature was cool again. Air flow needs to be fixed...the tables around us were complaining about the heat too. This is Minnesota not Arizona.
Very loud Very noisy music suck
Everything was going well even though they were out of most drinks that we wanted. Then 2 out of the 9 people in our group got their food. 20 minutes went by and no one else had food. Sever didn’t seem to care we called her over and she said she would check, another 10 minutes go by and still nothing. I asked the server what’s going on she said she accidentally only send the first 2 orders and tickets were taking at least 30 minutes each... we will probably never come back here. Management never stopped by to apologize or check on how we were. Extremely disappointed we spent almost $300!