Sugar Factory - Miami

4.4
644 Reviews
$31 to $50
Dessert
Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
Screening
  • Sick staff prohibited in the workplace
What 644 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.2
food
4.4
service
4.4
ambience
3.9
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
OT
OpenTable Diner
West Palm Beach
1 review
Dined on November 23, 2021
Overall1food1service4ambience1

Over priced diner food! The appetizers were cold and not fresh.
The milkshakes were impressive, but the taste was just ok.
Not impressed at al! The server did his best!

C
Chloe
1 review
Dined on November 21, 2021
Overall2food3service1ambience3

The drinks were very good along with some of the dishes but it has changed a lot since the last time I came. The drinks used to be more liquid than ice but now they fill the entire goblet up with ice and very little liquid, and charge you $45. Our waitress disappeared for half of the time we were there, didn’t come to check up on us and was just flakey. She asked us about 3-4 times if we wanted out check and we said yes each time. She got 20% tip automatically which was $55 and she did not deserve the tip she got. She cleared our table without asking if we wanted boxes and cleared one girls food while she was in the bathroom. I wouldn’t go back unless I was invited out.

RG
RobertG
1 review
Dined on November 13, 2021
Overall5food5service5ambience5

Server was amazing, food was delicious, drinks were so good. Loved our visit.

OT
OpenTable Diner
Miami
1 review
Dined on November 12, 2021
Overall4food5service4ambience5

Kenny was our server. It was nice he was very friendly and attentive. I had the big cheesy and oh wow. This was my second time here but every time it’s a different nice experience. As always, I’ll be back.

OT
OpenTable Diner
Dallas
9 reviews
Dined on November 12, 2021
Overall3food4service3ambience5

The food was good, drinks ended up turning into a slush so we didn’t even have an opportunity to actually enjoy at 45 dollars drink. I ended up scooping out the drink at the end just to enjoy it. They did come sing happy birthday to me and that was amazing!

TA
TiffanyA
1 review
Dined on November 12, 2021
Overall5food3service5ambience5

Food was not seasoned, waffles had no taste at all. Food was hot and fresh

OT
OpenTable Diner
1 review
Dined on November 11, 2021
Overall5food5service5ambience5

This was a great experience. I enjoyed myself but the parking was very expensive $40.

OT
OpenTable Diner
Atlanta
1 review
Dined on November 6, 2021
Overall1food1service1ambience1

They wouldn’t let us in because we were 7 minutes late.

DB
DimeB
New Orleans
1 review
Dined on November 5, 2021
Overall5food5service5ambience5

Great atmosphere and good food. Pricing above average!

MG
MarGV
Mexico City
4 reviews
Dined on October 31, 2021
Overall1food1service1ambience1

Food with very poor quality. Deficient service.

TJ
TawanaJ
Atlanta
6 reviews
Dined on October 31, 2021
Overall3food1service5ambience5

First time trying breakfast. I didn’t enjoy the breakfast. The portion sizes are great. The lunch option is a better choice in my opinion.

BR
BrandyR
1 review
Dined on October 30, 2021
Overall5food5service5ambience5

It wasn't as hype as it normally would be due to covid. Still excellent service and delicious food. I will come here every time I visit Miami.

L
Luna
1 review
Dined on October 30, 2021
Overall1food1service1ambience1

Service was slow. Food was terrible. Will never go to this restaurant in south beach or anywhere else. Would not recommend.

OT
OpenTable Diner
Birmingham
3 reviews
Dined on October 28, 2021
Overall2food1service2ambience5

Food was awful, Services just ok. This is a places just for order drink

OT
OpenTable Diner
Miami
1 review
Dined on October 24, 2021
Overall5food5service5ambience5

Birthday my Son and Daughter

OT
OpenTable Diner
West Palm Beach
1 review
Dined on October 24, 2021
Overall3food2service2ambience2

Not worth the money! Customer service lacked .

AM
vipAshaM
Fort Lauderdale
53 reviews
Dined on October 24, 2021
Overall4food4service3ambience3

Went to celebrate a friend’s birthday. Overall a good experience, delicious drinks and good food BUT the service was extremely slow. Also be sure to check your bill because “the computer system” can charge more than what’s on the menu. Had to send my bill back for manager to change to pricing reflected on all the menus.

OT
OpenTable Diner
Miami
1 review
Dined on October 22, 2021
Overall5food5service5ambience5

21st Birthday!

OT
OpenTable Diner
Fargo
3 reviews
Dined on October 22, 2021
Overall4food3service4ambience4

Definitely one of those places you go for the hype. Drinks were tasty, but $$$

C
Cherry24
1 review
Dined on October 22, 2021
Overall3food2service4ambience3

Not worth the money really. The fries are unflavored.

EH
EricaH
1 review
Dined on October 22, 2021
Overall5food5service5ambience5

1st time and we absolutely loved it. Drinks so powerful and good. Loved it😍

OT
OpenTable Diner
Indiana
1 review
Dined on October 20, 2021
Overall4food3service4ambience3

family vacaction

BW
BlairW
1 review
Dined on October 15, 2021
Overall5food5service5ambience5

Great place fun environment not many food options but lots of desserts and adult drinks. Great places for kids and dates in my opinion.

OT
OpenTable Diner
Las Vegas
1 review
Dined on October 12, 2021
Overall5food5service5ambience5

Amazing 10 out 10

BM
BrittanyM
1 review
Dined on October 10, 2021
Overall4food3service5ambience5

The location is right by the beach which allowed us to walk the water after dinner. $40 for a nonalcoholic drink is a bit absurd but I guess welcome to Miami. Pasta was great, burger was ok.

OT
OpenTable Diner
1 review
Dined on October 10, 2021
Overall3food2service5ambience4

Don't get the chicken and waffles, over priced and not good, chicken was tasteless and the waffle was cold, the waffle burger was so so but fell apart after the first bite

TF
TFrierson
Atlanta
2 reviews
Dined on October 8, 2021
Overall5food5service5ambience5

First visit to Sugar Factory to celebrate my birthday and it was excellent! The atmosphere was energetic and fun. Our pasta and goblet was delicious ! I will definitely visit again and try a location in another city.

OT
OpenTable Diner
New York Area
3 reviews
Dined on October 8, 2021
Overall5food5service5ambience5

Really good food, the drinks are really good. Be warned, the really large drinks served in goblets, they are big enough to share like 2-3 people. Me and boyfriend each got our own even after seeing how big they were in person and by the end of lunch we were 😜. Food is priced moderately, drinks are $$$

DL
DeniseL
Chicago
4 reviews
Dined on October 7, 2021
Overall4food4service4ambience4

Would have liked a drink but way overpriced at $42.

R
Roxced
San Francisco
7 reviews
Dined on October 4, 2021
Overall5food5service5ambience5

Excellent, our waitress Dulce was great!!!!

JP
JacquesP
1 review
Dined on October 4, 2021
Overall5food5service5ambience5

Everything was good and waitresses were very friendly and attentive

LP
LenkaP
1 review
Dined on October 2, 2021
Overall4food4service4ambience3

Terrible parking, the restaurant was ok, service and food good.
Doesn't need to go there again.

OT
OpenTable Diner
1 review
Dined on October 1, 2021
Overall5food5service5ambience5

The service was fast and nice . Great customer service. Love it. The food was great!

DE
DENIQUIEM
1 review
Dined on October 1, 2021
Overall1food1service1ambience1

Our waitress was not good
The food was not great

KG
vipKikiG
Miami
7 reviews
Dined on October 1, 2021
Overall4food3service3ambience5

It was ok. The food was not amazing! It’s obviously a fun experience for the kids.

OT
OpenTable Diner
1 review
Dined on September 28, 2021
Overall3food3service3ambience3

The food was ok could’ve been better

K
Kaybay
1 review
Dined on September 26, 2021
Overall5food5service5ambience5

I went for my birthday with my fiancée. The Cookie Monster milkshake was amazing! So Delicious!!! The burger was delicious. Our drink although expensive at $45 it’s a great experience. The server Julian he was amazing! He was busy but made sure we didn’t need anything. Lots of places to take great IG photos! Overall, I highly recommended bc everything else around will be about as expensive.

OT
OpenTable Diner
Wilmington
2 reviews
Dined on September 26, 2021
Overall5food5service5ambience5

We had a blast!!

KM
KimM
1 review
Dined on September 25, 2021
Overall3food2service1ambience4

The server lied to
Me. He stated that the 20% service charge that was already on the bill did not go to him. I asked did he receive any of it and he stated no I tip $15 on top of the $20. I then asked an employee walking out if the waiter received any of the 20% and they stated yes. So I was lied to just to get extra money when he didn’t even give good service. I understand being short staffed and busy but the lies make me never want to eat there again.

AL
AshleyL
1 review
Dined on September 25, 2021
Overall5food5service5ambience5

We celebrated my daughters 8th birthday her and her friends loved it!!

FAQs

Sugar Factory - Miami is rated 4.4 stars by 644 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.