Sugar Factory - Miami

4.1
309 Reviews
$31 to $50
Dessert
Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.
What 309 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.1
service
4.1
ambience
3.7
value
Noise · Moderate
76% of people would recommend it to a friend
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OT
OpenTable Diner
Miami
1 review
Dined 2 days ago
Overall5food5service5ambience5

Good food, nice people atmosphere beautiful. Love it.

KB
KrissyB
Toronto
1 review
Dined 3 days ago
Overall5food5service5ambience4

Great place str88888888888888888888888888888888888

G
Glaw
1 review
Dined 3 days ago
Overall5food5service5ambience5

Expensive, but well worth it! The drinks were amazing!

KT
KayT
1 review
Dined 4 days ago
Overall4food3service2ambience1

I made reservations and when I arrived they took me to a dirty table that someone cleaned the top of the table but left all the food on the floor..I had to walk back to the front to get someone to clean it up..after waiting 10 more minutes someone finally asked why was we standing and we pointed to the floor under the table..the food was over done and some was not cooked well..do not order the chicken and waffles and inside of the chicken had ice in it..and after getting a second order of the same thing it too was not done..best part about this location is the drinks and fries...

OT
OpenTable Diner
Miami
1 review
Dined 4 days ago
Overall4food5service4ambience4

The place was good. Very unique and fun. I think it’s crazy over priced honestly. My waitress was a 10/10 baddie tho.

CB
CurteeciahB
1 review
Dined 4 days ago
Overall5food5service5ambience5

My family and I had a great time we will be returning

OT
OpenTable Diner
Charlotte
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

We ate here on our last day in Miami and all i can say is what a way to end the trip! Our server Ashley was knowledgeable and great at recommending the drinks. The food was awesome and you got so much it was impossible to finish. We didn’t get dessert because we got full off the food but if my eyes could taste. The dessert look just like the pics! And judging by how quiet the room got when they came they had to be good. Afterwards the ambiance was perfect for pics inside and out! This place has everything and more.

C
Chaz
1 review
Dined 4 days ago
Overall5food5service5ambience5

Very fun dinning. Staff are friendly and the service is fast.

LS
LatoyaS
1 review
Dined 5 days ago
Overall5food5service5ambience5

The food was actually good, it doesn’t look all that good but it’s actually great. Especially the sampler appetizer & the Cajun shrimp and chicken Alfredo. The drinks were of course good, just were out of all the flavors i wanted and I ended up getting the candy shop, it was okay. They did have a few fly’s but overall the service was good and he made sure we were good. It was my birthday and Mother’s Day and they sung Happy Birthday to me and gave me some ice cream with sprinkles and a candle. Love it, will definitely recommend this to friends and family. I will be back.

E
Essie
Miami
1 review
Dined 6 days ago
Overall5food5service5ambience2

Loved the food and drinks! Would go again!! The staff was amazing!

OT
OpenTable Diner
Atlanta
1 review
Dined 6 days ago
Overall5food5service5ambience4

I loved the design of the place, the food was great, and service was excellent!

OT
OpenTable Diner
Miami
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Very nice place !! Birthday friendly!!

OT
OpenTable Diner
1 review
Dined 7 days ago
Overall1food5service1ambience5

We didn’t have a waiter at all! It was my wife’s birthday and I put that in the reservation information. When we got there we were seated and given water and it too 45 minutes for a girl to say I’m going to find your waiter. She came back about 10 minutes later and said I’m going to take your order and give it to him! 20 minutes later my wife’s drink comes out and the man gives it to the people 2 tables away. This made us mad because we were there before them. I guess they tell him they didn’t order it he begins to leave and I had to get his attention to get our drink. Finally our food comes out. We are eating and need water and sauce we don’t know who to ask we ask someone and they don’t come back with it so we ask the bartender he comes through with the sauce and water. After we are done we wait for awhile and at this time my wife is annoyed and don’t want the birthday hoopla anymore. I get someone’s attention nicely and tell them it’s her birthday and he comes through for us. Great food and atmosphere but bad service and it wasn’t packed. Our reservation was 10:30.

OT
OpenTable Diner
1 review
Dined 7 days ago
Overall5food5service5ambience5

I didn't like was the fact the had it way way way too cold . I couldn't enjoy my food or time there because I was so cold 🥶 and 1 point I was going to just take my food and go . Was my birthday and my 1st so a lil disappointed

OT
OpenTable Diner
Philadelphia
6 reviews
Dined on May 5, 2021
Overall5food5service5ambience5

Over all great experience!!!! Everything was delightful!!!

OT
OpenTable Diner
Los Angeles
1 review
Dined on May 4, 2021
Overall5food5service5ambience5

My birthday dinner was great

KA
KellyA
Cleveland
10 reviews
Dined on May 3, 2021
Overall2food3service3ambience2

Found the place to feel dirty and musty. Food was ok but not for the price.

d
donylh
1 review
Dined on May 3, 2021
Overall5food5service5ambience5

Great food and drinks. Service was great. Drinks was awesome. We had a great time

OT
OpenTable Diner
Memphis/West TN
1 review
Dined on May 3, 2021
Overall5food4service5ambience5

Nice experience

OT
OpenTable Diner
Miami
1 review
Dined on May 2, 2021
Overall5food5service5ambience4

My birthday! Loved the cool drinks and the food was very good !

MJ
MaryJ
1 review
Dined on May 2, 2021
Overall5food5service5ambience5

My daughter wanted to go to the Sugar Factory to celebrate her 15th birthday. And she was so happy she did!!! She really enjoyed herself. The check came for our party of 5 and I thought it was pricey but so worth it. Would recommend 10 times over again.

OT
OpenTable Diner
Memphis/West TN
1 review
Dined on May 1, 2021
Overall5food5service5ambience5

Food was great and the drinks were amazing!

DN
DeannaN
1 review
Dined on May 1, 2021
Overall5food4service5ambience5

Food and drinks were great! Wasn't expecting to pay 20% service charge, resort fee and florida tax.

OT
OpenTable Diner
Indiana
1 review
Dined on May 1, 2021
Overall5food5service5ambience5

Aunties trip

OT
OpenTable Diner
1 review
Dined on April 30, 2021
Overall1food1service1ambience1

Worst service ever! Waited at least 20 mins before we got up and left. No one came to our table saying they would be with us in a moment and when your paying top dollar for drinks and the experience you expect more. The couple behind us were also waiting longer! We decided to leave and find somewhere else with better service. It was a FAIL sugar factory I am disappointed with you.

L
Lamarria
New York Area
1 review
Dined on April 30, 2021
Overall5food5service5ambience5

Rene was terrible everything else was perfect thank you

JG
JessicaG
Charleston
1 review
Dined on April 29, 2021
Overall5food5service5ambience5

I was dying to come here after seeing all the videos online and they did not disappoint! The drink was HUGE and it was amazing. Our food portions were generous and very tasteful. I came with my 6yo son and the waiter was so attentive and kind. Someone also took our picture and printed it for us as well. It came out beautifully. If you’re in Atlanta, this place is worth visiting for sure!

MC
MaryC
1 review
Dined on April 28, 2021
Overall3food2service2ambience4

Let's be honest. People don't go to the "Sugar Factory" for their food. Most likely you are going for the cool drinks and desserts. I however went for both. I have heard so much about this place and figured I was on vacation so why not indulge in some sweets. We ordered the mac and cheese balls for an appetizer and a Chicken Ceaser salad for lunch. I have this weird thing with chicken (I hope it's not just me), but I get totally grossed out when I see blood/veins. If it could get any worse than that.. I also had a small bone in my chicken. When I showed the waiter this he didn't seem very concerned about it at all. He was not that friendly and seemed like he could care less about my table. Oh well..
We did get a yummy shake for dessert. It was totally over the top. But, we loved it. I say you should at least give the Sugar Factory a chance, the atmosphere is pretty cool.

OT
OpenTable Diner
Detroit
4 reviews
Dined on April 28, 2021
Overall5food5service5ambience5

It was Awesome, wonderful Service

MB
MarionB
Miami
1 review
Dined on April 28, 2021
Overall5food5service5ambience5

Very nice Atmosphere and great service. Food was delicious drinks as well

SP
SalinaP
Miami
1 review
Dined on April 27, 2021
Overall5food5service5ambience5

Great hospitality, the food wait was no longer than 10 minutes. Drink were served quick and they were DELICIOUS!

MG
MaiyaG
Miami
7 reviews
Dined on April 27, 2021
Overall5food5service5ambience5

Great experience from start to finish. I cannot remember our waitress’ name but she was awesome!

D
Dahlia10
Houston
3 reviews
Dined on April 26, 2021
Overall5food4service3ambience5

Asian salads was not good !
The pasta was good
Appetizers was good

K
Killer
Atlanta
1 review
Dined on April 26, 2021
Overall5food5service5ambience5

The atmosphere was energetic and me n' my wife loved the vibe!!!

OT
OpenTable Diner
Chicago
2 reviews
Dined on April 26, 2021
Overall5food5service5ambience4

It was great

P
Phillicoco021314
Philadelphia
11 reviews
Dined on April 26, 2021
Overall1food4service1ambience2

The hostess walked us to our table and the waitress and the hostess were going back and forth about sitting us in her section because she didn’t want to wait on us. It took the waitress 15 minutes to come to our table to even bring us water and to take our order. At the end she finally was getting into the grove of her job.

VM
VanessaM
Detroit
4 reviews
Dined on April 25, 2021
Overall1food1service4ambience1

I’ve wanted to go to Sugar Factory for years. I’ve seen the Chicago and Atlanta Sugar Factory’s and they look classy and exciting but was never able to get a reservation in time. Finally i was able to plan ahead and make a reservation to the Miami location in time. I was so disgusted before I even walked in but went against my better judgment and tried it anyway. Everything was over priced and mediocre at best. After dinner I couldn’t shake the feeling of disappointment and regret. It was loud and rambunctious, not very clean and GHETTO! Food came out one entree at a time....one person finished eating before the last even got his food. I hate that my first Sugar Factory experience was here, so disappointing.

WH
WykeshaH
Washington DC
8 reviews
Dined on April 25, 2021
Overall2food1service2ambience4

The food was not good. It was 3 of us and everyone felt that the food was inadequate. We all at different entrees. The drinks were really good. So I would go for the drinks only.

TB
ToyaB
Dallas
3 reviews
Dined on April 25, 2021
Overall1food1service1ambience4

Service was subpar , food wasn't tasty or seasoned , Groupon is a joke . READ the SMALL WRITTING

OT
OpenTable Diner
Mississippi
1 review
Dined on April 25, 2021
Overall5food5service5ambience5

Everything was so nice. Our waitress Ashley was great!! She was super cool, and very helpful.

FAQs

Sugar Factory - Miami is rated 4.1 stars by 309 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.