Sugar Factory - Miami

4.2
685 Reviews
$31 to $50
Dessert
Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
Screening
  • Sick staff prohibited in the workplace
What 685 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.3
service
4.1
ambience
3.6
value
Noise · Moderate
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NicoleW
New England
1 review
Dined a day ago
Overall2food2service1ambience2

It was cool inside, but it took forever to get get a server to our table just to have him not put my order in correctly. Overall we could have gone somewhere less expensive for better service and food.

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall5food5service5ambience5

It was a family dinner

OT
OpenTable Diner
1 review
Dined 4 days ago
Overall5food5service5ambience5

Great atmosphere for a Birthday celebration!

OT
OpenTable Diner
Las Vegas
1 review
Dined 4 days ago
Overall5food5service5ambience5

I was taken to the Sugar Factory on my birthday and ordered the Big Cheesy it was by far the most heavenly meal I have ever eaten. It could not have been a better experience the drink I ordered was the Watermelon Patch and it was just as perfect. The wait staff looked so happy with their jobs and was always smiling and high-fiving each other. Undeniably this was the best restaurant experience I have ever had.

T
Tryingnewplaces
Miami
1 review
Dined 4 days ago
Overall2food4service4ambience2

Cute, but Way overpriced for the value. Novelty one-time experience.

EC
EbonyC
1 review
Dined 5 days ago
Overall4food4service4ambience3

Colorful mini burger will get hard if you don’t eat them fast enough.

OT
OpenTable Diner
1 review
Dined on January 9, 2022
Overall5food5service4ambience5

We had a great time!

AS
AmyS
Washington DC
1 review
Dined on January 8, 2022
Overall5food5service5ambience5

Our server Christian R was amazing. I feel he went above and beyond for my sons 21st! As far as prices go it’s a bit expensive.

BK
BellaK
1 review
Dined on January 6, 2022
Overall1food2service1ambience1

The food is way overpriced and is not the best quality, the waitress is sooo slow and didn’t even bring us water for 30 min of just sitting there. When I got there these people see I’m in heels and say we can’t sit down till everyone is here like ummm sir everyone is walking here because parking is crazy😂

OT
OpenTable Diner
1 review
Dined on January 5, 2022
Overall5food5service4ambience4

:) excelentes cócteles!!!! Rica comida
Y buen ambiente
Recomendado
Lindo lugar
Lo repetiré

Report
KT
KarenT
Austin
1 review
Dined on January 1, 2022
Overall5food5service5ambience5

Great place for a fun family meal! Lots of attention from our server, and the food was tasty. Unfortunately they out of the rainbow sliders which is a main staple for this restaurant that we were looking forward to, so that was a bummer. But so much to choose from we had a great overall experience!

LC
LiamC
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

Great ambience on NYE in Miami, service was good 👍🏽 and food, cocktails and milkshakes all good 👍🏽 maybe just a little pricey, but would go again.

OT
vipOpenTable Diner
New York Area
1 review
Dined on December 31, 2021
Overall3food3service3ambience3

Great for kids

H
Hometeam
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

First time here for my daughter birthday and we loved it here!!! The energy and vibe was something you have to experience on your own!!! The waitress understood the assignment and made sure we enjoyed our experience!!

TG
TammyG
Cincinnati
18 reviews
Dined on December 30, 2021
Overall5food5service5ambience5

We were on vacation and found this place. The atmosphere is so much fun!! The food was great too. You must have one of the show stopping drinks and/or the milkshakes. Both, however, are very expensive.

OT
OpenTable Diner
New York Area
3 reviews
Dined on December 29, 2021
Overall1food1service3ambience1

Awful food

OT
OpenTable Diner
New York Area
3 reviews
Dined on December 29, 2021
Overall4food4service5ambience5

Its very expensive but an experience.

K
Karen
1 review
Dined on December 28, 2021
Overall5food5service5ambience5

My experience was great. Ashley and the other waiters who helped serve my table were very friendly and attentive. The noise level was just right and overall it was a pleasant experience.

OT
OpenTable Diner
1 review
Dined on December 27, 2021
Overall1food2service2ambience1

Extremely expensive for the level and quality of the food. I felt like I was robed by someone.

The costs of the strawberry lemonade for $39 is not reasonable and waist of money.

Never will be back in this place.

Robert

a
amandap
West Palm Beach
2 reviews
Dined on December 26, 2021
Overall5food5service5ambience5

Staff was friendly, food was beyond our expectations, whole experience was totally worth it.

OT
OpenTable Diner
1 review
Dined on December 21, 2021
Overall5food5service5ambience5

It was a great experience in Miami try it u won’t regret the drinks is awesome they not stingy with liquor me n my girl shared a drink and we was buzz not even half way done the drink…

DA
DAVIDR
1 review
Dined on December 21, 2021
Overall5food4service5ambience5

There giant martinis are worth it, the waffle burgers and Mac and Cheese balls are so gourmet. I ordered the rainbow sliders which were good; however, the buns were slightly tough

QK
QuovaseK
1 review
Dined on December 21, 2021
Overall5food5service4ambience4

Very good customer service! Charles was the best ! Drinks were very strong !

OT
OpenTable Diner
1 review
Dined on December 19, 2021
Overall5food3service5ambience5

Super cool and fun! expect a heavy meal tho!

OT
OpenTable Diner
1 review
Dined on December 19, 2021
Overall5food5service5ambience5

The hi Ken sesame salad was the very best ever had, we went to celebrate my kids birthday and the desserts were incredibly tasty and good emphasis on food presentation, good service and fast, overall a great experience keep up the good work!!!!!

MT
vipMTeee
San Francisco
6 reviews
Dined on December 18, 2021
Overall5food5service5ambience5

An excellent dining experience to kick off my family’s vacation. From the Watermelon Margarita served in a giant goblet over dry ice to the rainbow cheeseburgers, and the finale, a Christmas Milk Shake and a chocolate one too! Of note, we dined at lunch time, and it was very quiet which I appreciated.

UW
UriahW
1 review
Dined on December 14, 2021
Overall2food3service1ambience5

-Wait time for drinks was 15 minutes after sitting down
-kids screaming everywhere
-food over seasoned but bland like it was doused in Cajun and parsley after it had been sitting under a heating lamp.
- one server for around 8 tables
-

S
Spicy
Washington DC
1 review
Dined on December 11, 2021
Overall5food5service5ambience5

Everything was great! The food was fresh, nice size portions and delish!

KR
KerriR
1 review
Dined on December 11, 2021
Overall5food5service5ambience5

Fast and friendly service. Food was amazing and my daughter love the dranks

LH
LanaH
San Francisco
1 review
Dined on December 10, 2021
Overall5food5service5ambience5

We had an awesome time. The food was delicious and hot.

OT
OpenTable Diner
Miami
1 review
Dined on December 9, 2021
Overall5food5service5ambience5

It was so fun and excellent! The steak was well cooked!

OT
OpenTable Diner
1 review
Dined on December 9, 2021
Overall5food5service5ambience5

Birthday. Server was amazing.

OT
vipOpenTable Diner
Washington DC
8 reviews
Dined on December 8, 2021
Overall2food2service4ambience2

Really didn’t see what the hype is about…. food wasn’t that great and had to send back two drinks. I enjoyed looking at the menu to see the celebrities who posed for a picture. The highlight of my experience was the people watching as the restaurant is so close to the beach.

RB
RaquelB
1 review
Dined on December 5, 2021
Overall5food4service5ambience5

Amazing. I thought because of the reviews that I would have to ask the waiter to ask the cool to season my food. But I didn’t have to it was amazing. And the deserts were great as well.

T
Tameekawimberlybatson
Fort Lauderdale
3 reviews
Dined on December 5, 2021
Overall4food3service5ambience4

Different experience from the other sugar factory. Coulda been a lil better. And that service charge OMG, they need to stop that they’re already expensive enough.

US
UnacceptableService
Washington DC
6 reviews
Dined on December 4, 2021
Overall4food5service5ambience5

Reservation highly recommended. If you're in a rush, this is not the place for you. Service is on the slower side, but we didn't mind because we were enjoying the ambiance. Our food and drinks were delicious and we will definitely be back. Fun first time!

a
vipandrewh
New York Area
20 reviews
Dined on December 4, 2021
Overall5food5service5ambience5

Was for my daughters birthday. Loved it. Wish to franchise :)

OT
vipOpenTable Diner
Denver
5 reviews
Dined on December 4, 2021
Overall2food1service3ambience1

Very over rated and over priced food, drinks and ambiance. My avocado toast was a piece of ordinary bread (not toasted, not seasoned) with a sliced avocado on top with a dash of pepper. That’s it. For $24. Menu very different from the one on their website (even when you select the correct location). Maybe it’s a fun nightclub, just not a fun restaurant. Skip it.

OT
OpenTable Diner
West Palm Beach
1 review
Dined on November 23, 2021
Overall1food1service4ambience1

Over priced diner food! The appetizers were cold and not fresh.
The milkshakes were impressive, but the taste was just ok.
Not impressed at al! The server did his best!

C
Chloe
1 review
Dined on November 21, 2021
Overall2food3service1ambience3

The drinks were very good along with some of the dishes but it has changed a lot since the last time I came. The drinks used to be more liquid than ice but now they fill the entire goblet up with ice and very little liquid, and charge you $45. Our waitress disappeared for half of the time we were there, didn’t come to check up on us and was just flakey. She asked us about 3-4 times if we wanted out check and we said yes each time. She got 20% tip automatically which was $55 and she did not deserve the tip she got. She cleared our table without asking if we wanted boxes and cleared one girls food while she was in the bathroom. I wouldn’t go back unless I was invited out.

FAQs

Sugar Factory - Miami is rated 4.2 stars by 685 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.