Sugar Factory - Miami

4.3
410 Reviews
$31 to $50
Dessert
Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.
What 410 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.2
food
4.2
service
4.3
ambience
3.8
value
Noise · Moderate
81% of people would recommend it to a friend
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
OT
OpenTable Diner
1 review
Dined 13 hours ago
Overall4food4service5ambience5

My only complaint was slow for food to arrive. The Mac and cheese arrived way before the sliders. But the food was good. Drinks were good but a bit overpriced. Ambiance is good. Our waiter was good just had too many tables I think to attend.

S
Samantha
San Francisco
1 review
Dined a day ago
Overall1food1service1ambience1

The restaurant was dirty and they didn’t have several of the items on the menu. Service was incredibly slow and we left without ordering. Overall incredibly disappointing

KD
KerriD
Orlando
1 review
Dined a day ago
Overall5food5service5ambience5

Great food, great service, lots of leftovers and great family experience.

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall1food2service1ambience2

I had a horrible experience. If I pay for a luxury experience I don’t expect service to be so inconsiderate

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall5food5service5ambience5

Great everything

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall1food1service2ambience4

The food was cold and flavorless. It took Our server 12 minutes to come over and take a drink order after us being initially seated. It was my daughter’s birthday and she was looking forward to having a good time. The food was over priced and not well executed. We were not happy.

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall5food5service5ambience5

Loved it a lot appreciate the great time customer service and drinks

IG
IlkensG
1 review
Dined 3 days ago
Overall4food4service5ambience3

I had the pan salmon I expected more for the price.

JB
JadahB
1 review
Dined 3 days ago
Overall3food2service3ambience4

It was a pretty place and could have been cleaner. The food was very mediocre. The colorful burger for the appetizer was horrible. The bread was super hard and the meat was very well done (burnt). The milkshakes was the best thing. The fries weren’t fresh and the burger was once again burnt.

OT
OpenTable Diner
1 review
Dined 3 days ago
Overall5food5service5ambience5

Amazingggggggg

Report
CT
CharlesT
Atlanta
1 review
Dined 4 days ago
Overall4food2service4ambience3

Milkshakes are excellent. Fun experience. Food quality isn’t worth price.

OT
OpenTable Diner
Miami
5 reviews
Dined 4 days ago
Overall5food5service4ambience4

Nice lunch

OT
OpenTable Diner
1 review
Dined 5 days ago
Overall3food3service1ambience4

It was flooded and unprofessional not to happy this was my first visit to the resin general

R
Reka
Dallas
2 reviews
Dined 5 days ago
Overall5food5service5ambience5

The staff was friendly, very helpful
Love the environment
Food was great

OT
OpenTable Diner
1 review
Dined 5 days ago
Overall5food5service5ambience5

Very nice waiter and great food. And kid friendly

OT
OpenTable Diner
Nashville
1 review
Dined 5 days ago
Overall5food4service4ambience5

Our waiter, Carlos, was great. The front hostesses (inside) were nice, however the hostess who was outside was RUDE AS HELL. She was stand-offish, dismissive and unwilling to provide any information. If she is the first person you interact with at the restaurant, you would either (a) walk away or (b) cuss her.

L
Ladydee
1 review
Dined 6 days ago
Overall4food5service3ambience4

Management was excellent went and got extra mask for the ppl in group so we could enter. Food came out fast. Waitress was nice, busy but nice.

JA
JavierA
1 review
Dined 6 days ago
Overall5food5service5ambience5

Great time high energy atmosphere ; would definitely go back

OT
OpenTable Diner
Miami
1 review
Dined 6 days ago
Overall5food5service5ambience5

Awesome ambiance and excellent customer service. 😊

SW
ShannonW
Philadelphia
1 review
Dined on June 13, 2021
Overall5food5service5ambience5

We had a great time for my daughter's birthday, we were bummed that some of the drinks/food were sold out but the servers energy was great although we felt a little rushed. The drink presentation was great, the food was good and the atmosphere was really fun. Overall we loved the experience.

OT
OpenTable Diner
Miami
1 review
Dined on June 13, 2021
Overall5food5service5ambience5

Everything was beautiful especially the staff....will be returning thanks u guys♥️

M
Matt
Dallas
1 review
Dined on June 13, 2021
Overall5food5service5ambience5

Food is amazing, customer service was awesome and the environment was great! Can be a bit pricey but we’ll worth it

SJ
SugarJunkie
1 review
Dined on June 13, 2021
Overall5food5service5ambience5

It was a celebratory request and we were not disappointed. Our server (Kenny) was outstanding.

D
Darla
Las Vegas
1 review
Dined on June 13, 2021
Overall5food5service5ambience4

Great service
Food was delish
Awesome location

AC
AndreC
Pittsburgh
1 review
Dined on June 12, 2021
Overall5food5service3ambience5

Awesome sauce! You’ll regret if you don’t book for a good time.

ET
EbonyT
1 review
Dined on June 12, 2021
Overall5food5service5ambience5

I loved every moment. The staff. The food. The music. The drinks. The atmosphere. Everything was worth every dollar.

LU
LisaU
1 review
Dined on June 12, 2021
Overall1food1service1ambience4

They were out of literally everything i tried to order.

OT
OpenTable Diner
Miami
1 review
Dined on June 12, 2021
Overall3food2service4ambience4

Daughters birthday

DA
vipDeAnthonyM
Chicago
20 reviews
Dined on June 10, 2021
Overall4food4service3ambience5

Had difficulty getting a table

S
Shash
Miami
1 review
Dined on June 10, 2021
Overall3food4service4ambience2

Our waitress was sweet and attentive. Burgers and fries were tasty and large portions. The dessert sundae (cookie jar) was HUGE and delicious. The drinks were overpriced but the kids liked them. The ambiance was loud and overrated. The decor seemed tired. Bathroom was a little dirty.

SL
ShannanL
1 review
Dined on June 10, 2021
Overall5food5service3ambience5

Our server was a bit slow but the food was good and the milkshakes were to die for!! Tough parking in Miami which caused us to be a little late. We had to sit outside because we were late. They gave up our inside seating. Food was great though. Large portions.

BJ
BradleyJoseph
San Francisco
1 review
Dined on June 9, 2021
Overall5food5service5ambience5

We had the best time at Sugar! The milkshakes were A1! My steak sandwich was cooked perfectly and our server was great!

JA
JoAnnM
Miami
1 review
Dined on June 8, 2021
Overall5food5service5ambience5

Food is always great and the vibe is on point as always. Never a dull moment at Sugar Factory

JM
JanetM
1 review
Dined on June 8, 2021
Overall2food3service1ambience1

Food was cold, service was bad. He kept forgetting things, and when we would bring it up, he find any way to excuse himself and blame us. I tend to find that when tip is automatically added to your bill service is not the best. Fries were cold, bread was soggy. Definitely not worth what we paid. We came as a request for my sons 9th bday, I said it on the reservation and still had to say something.

MZ
MireyaZ
Miami
1 review
Dined on June 8, 2021
Overall3food3service3ambience2

The floor was wet and slippery., Bathroom was dirty! We used to love going to sugar factory but we won’t go back again...

K
Kenneth
Cleveland
5 reviews
Dined on June 7, 2021
Overall5food5service5ambience4

Great experience. My wife and I loved the food and service. We dined outside. Great way to eat and be in the middle of the action on Miami Beach. There were a few tripping hazards to and from the restroom.

OT
OpenTable Diner
1 review
Dined on June 6, 2021
Overall5food1service5ambience5

We only got drinks. We did not get food, but the drinks were delicious and the vibe in the restaurant was great

GL
GiselleL
Miami
1 review
Dined on June 6, 2021
Overall5food5service5ambience5

We were there for my Princess 15 birthday day 🎉😃🙏🏾😊🥰🎁🎂🎊❤️👸🏽We had a blast 👍🏾😄🤪🤣

OT
OpenTable Diner
1 review
Dined on June 6, 2021
Overall3food2service3ambience5

Noisy from club next door, had to sit outside in the 91degree heat, food nothing fascinating about it, drink priced at $43 just to see the dry ice smoke. Waiter only checked on us once. Not a good experience for my crew... hate to give a bad review but it is needed. Oh, lastly bathroom was disgusting .

OG
OmarG84
Las Vegas
1 review
Dined on June 6, 2021
Overall1food1service1ambience1

We were among the first tables for breakfast yet there seemed to be a delay in everything. The food was subpar and waffles were not available. This caused half the menu to be obsolete. Got a deal via Groupon but the food and service was still not worth the price. Wish I would have spent my time and money elsewhere!

FAQs

Sugar Factory - Miami is rated 4.3 stars by 410 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.