Sugar Factory - Meatpacking District
Our party of 4 didn't get our drinks until an hour after being seated and our food 2 and an half hours later. The worst experience.
Food so expensive and taste so disgusting. They need to hire a new chef. I would not go again, so disappointed
Very nice place for teenagers to celebrate there bday
It is a tourist spot for sure. The service was awful, it took less time to get our food than a diet soda and then 30 minutes for the check. The food was mediocre at best at NYC prices. The music kept getting louder and the table behind us was so close I felt like we were in one another’s laps.
Your in NYC walk a block and you will find something much better.
This is such a fun experience! The excitement is always high, thus....so is the noise level. Our waiter, Sean, was AMAZING!!! Even with a large crowd there, he was attentive, friendly, polite and totally on point!!! We will be back, for sure!
The music is entirely too loud. However everything else is amazing and perfect.
Celebrated my birthday with my family (all ages). Brian, our server, was fantastic! Great food! Amazing drinks! The overall experience was definitely worth it. Everyone (no matter their age) had a really great time.
This place is awesome! Fun place to celebrate a birthday!!
From the food to the environment it was pretty good. The only complaint I have is that the music is way too loud. It was hard to hear our server. We were literally screaming at each other at the table. And maybe a more diverse selection of music. Other than that I would definitely recommend this place.
My boyfriend and I went there for a date, and had high expectations for this place as it being our first time going there. It was very loud as soon as we walked in, and the menu prices were different than their online prices which was disappointing. On their online menu they had choices for food options that they did not have in the actual restaurant location we went to. We walked out shortly afterwards, as we were very disappointed with the location and hope to go to a different location that is much more restaurant friendly.
Was very please with the energetic server and atmosphere. The music was just two notches too high and the prices a few dollars overboard. It was a great experience however.
Drinks were the best, but for what I payed the food is not worth it, I’ve had the same food for cheaper and so much better taste!!!! The waiter was on point and super nice!!! I wouldn’t go there to eat again!!
Great family friendly atmosphere. The food was delicious.
My daughter celebrated her 16th birthday, on Mother’s day & the entire experience was outstanding! I will return in the near future!
Great experience! Extremely friendly and respectful waiters and employees overall. The food and drinks were great and desserts to die for. Celebrated my sons birthday and mother’s day,was treated very special. Thank you!
If you enjoy yelling at the person seated across from you & still not being heard, this is definitely the place for you! Way too loud & getting past it's prime, this was probably our last visit to The Sugar Factory. There is so much competition out there now offering much more divine concoctions, seems like it's time for TSF to re-up their game.
Celebrate my daughter 18th birthday
She enjoy herself very much she was ecstatic!!!!
Absolutely amazing! I would recommend this restaurant hands down. The burgers and appetizers are very tasty and they made my friends birthday celebration a special one with dessert and a sparkler. An amazing evening.
We were seated downstairs in the chocolate lounge. Next to us were a table of 10 with 1 adult maybe 2 (hard to tell who was the mother they were all very young looking) their children were screaming at the top of their lungs, running around, smashed into myself and boyfriend and no manager came over and said a thing. A manager was contacted when i explained to the waitress we were going to stay for dessert but we’d had enough of the insane behavior. The manager explained he was aware of the table and just offered me a dessert to bring home. I declined. That’s unacceptable, other patrons were clearly annoyed and complained as well and the manager should have came over and expressed there were complaints and they need to control themselves. We’re never going back.
I love it because was a surprise for my wife and the was very nice with me .
And they help me with the surprise.
Very slow service, and loud, but really fun place for children
Great service and great food. Wait time with reservation was 20 mins. Will definitely visit again
We had a great time first time there and I was celebrating my son's birthday he enjoyed everything the food tasted great the dessert was fantastic and their drinks are so worth the price definitely going back
For the amount of money you are paying, you should have better service and experience at your restaurant.
From the service to the timely manner to the music the food everything was amazing exactly what I was expecting
Our waiter was really attentive and friendly and service was good
Bad service and mediocre food. The music was way too loud and we asked twice to bring the volume down.
There are many better options in Meatpack.
Great for family’s ! Food was just ok ! Better food for the kids .
Very friendly staff ,food was ok and the drinks great
I am terribly disappointed in this location. I was so excited to bring my best friend here for her birthday. It was something she had been looking forward too for a long time. We get there and the place was empty but they stuck us at an awful table abutting the bathroom. After we ordered our waitress, Chanel, basically us left for dead. We kept trying to hail her, and again the place was completely dead on May 10, 2019, when we went for lunch. Chanel was far more interested in chit chatting with the other waitresses than actually doing her job. When it came time for dessert the dessert came out with no birthday candles. I specifically put it in the reservation that it was my friend's birthday and asked that a candle come out with dessert. I TOLD CHANEL AGAIN WHEN WE FIRST ORDERED WE WERE CELEBRATING A BIRTHDAY. So I whispered to her when the dessert came out "where is the birthday candle" and she looks at me and say I DONT KNOW NOTHING ABOUT A BIRTHDAY, in a very nasty tone. I looked at her and said it was in the reservation and I mentioned it was a birthday before we ordered any of our food. She replied I guess I can take the dessert back and put a candle on it. It was too late my friend was like no its ok. Very disappointed. The rest of the service was even worse. Do not come to this location unless you to be served attitude and left on your own.
It was an experience and I would give them another try... Let me start by saying this, our waitress was very nice and tended to our request. When we first walked in I had to find someone to seat us after standing around for a couple of minutes and we went on a Tuesday at 7pm so it wasn’t that crowded. We were seated. The waitress did come to our table as soon as we were seated with water and to take our drink order. We then placed our food order. A little while later our drinks came out(awesome drinks) then we waited about an hour for our food(burgers and fries, a couple of sides and salmon). The food was nothing special to me. My children are pescatarian and their dad and I are vegetarian so there wasn’t much to choose from for us. After waiting an hour for our food, we ate then we waited, again, for our desert(it was my daughter’s bday and they were to sing to her). Once I let her know we was ready for them to come out with the dessert I also asked for the check and to go boxes because at this point we were ready to go and we had to wait about 15 mins for that. But, like I’ve stated I would definitely give them another try maybe without the children because they really grew a little impatient after having to wait so long for their food and dessert. My children are 6 and 11.
This was our favorite restaurant in New York City… The atmosphere, the food, the service, the drinks,... everything was amazing. Sugar factory was such a fun place to visit and eat… This helped to make our trip very memorable !! Thanks so much- We definitely look forward to our next trip when we can visit again !!
It was busy, the louder the crowd the louder they turned the music up. Very difficult to have a conversation.
The host and server were very friendly. I do understand it got busy as we were getting towards the end of our meal so the service wasn't consistent but crystal I believe was her name was amazing and definitely made my mom's birthday very special. She did forget my mom's coffee. Not sure if there was no communication or what but I had to mention that it was my mother's birthday even though it was on open table notes.
Though I don't understand being charged for the sparkler on her dessert.
It was great. Celebrated my daughters birthday. Played good music and waitress was very attentive.
Food order came out wrong for 4 of the 9 guests. Service was horrible.
Had a great time, the server took 20 mins to get to us and take our first order. Besides the wait time, everything was pretty good.
This was my first trip to the restaurant to celebrate my birthday. At first I was upset because I seated next to a group of extremely loud and wild teenagers. I explained to the waitress that I couldn’t enjoy my meal that way. She quickly moved me down to the bottom floor which was much more pleasant. The food and drinks were excellent, and our waiter Shawn was great!! I enjoyed my birthday.
Food, drink and service were great. We had a goblet which was awesome!