Enable JavaScript to run this app.
Skip to Main Content
OpenTable logo
  1. Home
  2. United States
  3. New York / Tri-State Area
  4. Manhattan
  5. Meatpacking District

Sugar Factory - Meatpacking District

4.0
4
6440 Reviews
$30 and under
Contemporary American
Sugar Factory American Brasserie's first East Coast location is now open in New York City's famed Meatpacking District at 835 Washington St. The 6,000-square-foot eatery will offer an intimate dining room and retail space, complete with the sweet shop's signature items.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Contemporary American, Dessert, Lounge

  • Hours of operation

    Mondays - Thursdays: 10:30 a.m. – 1 a.m. Fridays: 10:30 a.m. – 2 a.m. Saturdays: 10:00 a.m. – 2 a.m. Sundays: 10:00 a.m. – 1 a.m.

  • Phone number

    (212) 414-8700

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Neighborhood

    Meatpacking District

  • Cross street

    between Little W. 12th and 13th Street

  • Parking details

    Street parking available on a first-come, first-serve basis; <br />Parking Garages within walking distance

  • Public transit

    A/C/E to 14th St

  • Additional

    Bar Dining, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

What 6,440 people are saying

Overall ratings and reviews

4.0
4 based on all time ratings
  • 3.8Food
  • 3.9Service
  • 4Ambience
  • 3.4Value

NoiseModerate

Sort by

Filters

  1. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on March 15, 2020

    overall4food5service5ambience4
    It was my daughter birthday the place staff was very nice and the place was clean
  2. OT

    OpenTable Diner

    New York Area

    8 reviews

    5.0

    8 reviews

    Dined on March 15, 2020

    overall5food5service5ambience5
    I love this place.
  3. KL

    KeannaL

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on March 15, 2020

    overall4food5service5ambience5
    I’ve gone to the sugar factory multiple time and each time I enjoy my self so much
  4. JC

    JnaiC

    1 review

    5.0

    1 review

    Dined on March 15, 2020

    overall5food5service4ambience5
    The staff were very helpful. The noise level was calm and nice.
  5. PG

    PatriceGumbs

    1 review

    4.0

    1 review

    Dined on March 14, 2020

    overall4food4service5ambience5
    It was fun. My daughter's enjoyed themselves. The gratuity was ridiculous tho.
  6. A

    Ashley

    1 review

    2.0

    1 review

    Dined on March 14, 2020

    overall2food2service4ambience4
    The food took a long time to come out and when it did it was cold.
  7. RC

    RobertC

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on March 13, 2020

    overall5food5service5ambience5
    We had a great time. Our server, Jeremiah, was wonderful.
  8. NP

    NorbertoP

    1 review

    5.0

    1 review

    Dined on March 12, 2020

    overall5food5service5ambience5
    It is awesome food delicious drinks Fantastic Vides are awesome
  9. t

    tiffanym

    Naples

    45 reviews

    vip
    5.0

    45 reviews

    Dined on March 12, 2020

    overall5food4service5ambience5
    We enjoyed the food and our server was awesome! The bubbling drinks and shakes are a must have at this restaurant.
  10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on March 12, 2020

    overall5food5service5ambience5
    I love it., Place is amazing food drinks everything
  11. LH

    LauraH

    Oxford

    2 reviews

    1.0

    2 reviews

    Dined on March 12, 2020

    overall1food2service1ambience1
    We were kept waiting 20 minutes before being served. And then waited ages for the food to arrive.the staff were unfriendly and made no effort to come over. Asked for ketchup when our food arrived and it never came. Music volume was turned up and down constantly. And was as loud as a club at times. Food was okay. However the burger buns were stale. Complained to the staff but she just ignored us and gave us the bill. Had to go up and pay as she never returned.
  12. S

    Stefanie

    1 review

    1.0

    1 review

    Dined on March 12, 2020

    overall1food1service1ambience1
    Service was terrible, our server was rude and had no idea what she was doing, it was not a busy evening. We received our cutlery after receiving our food, by the time we were able to eat our food it was cold, and received water once upon arrival. Our waiter never came back to get our drink orders, we never got our Sugar factory experience. The manager however was attentive to our table shortly after we made a complaint. I hope the tip we left was provided to the other servers!
  13. JS

    JulieS

    Minneapolis

    5 reviews

    vip
    2.0

    5 reviews

    Dined on March 11, 2020

    overall2food3service1ambience3
    Service was not good, for us, on the night we visited. It was a birthday celebration for both me and my friend, and even though many other tables had good service, our birthday was ignored. We waited too long for our orders to be taken. We were ignored by our server. We had to flag her, or someone else, down when we wanted something.
  14. OT

    OpenTable Diner

    Atlanta

    5 reviews

    5.0

    5 reviews

    Dined on March 11, 2020

    overall5food2service4ambience5
    Service was slow, food was good
  15. G

    Gloria

    New York Area

    8 reviews

    4.0

    8 reviews

    Dined on March 11, 2020

    overall4food4service5ambience5
    I took my 4 year old to lunch on Wednesday. There weren't very many tables occupied (maybe 6 tables at various stages), but the kitchen was still really slow. Waiter and host were all very nice. We both had burgers - his the rainbow mini sliders (only managed to finish 2) and mine with bacon on a gluten free bun. Burgers and fries were pretty good. The cookie monster milkshake was delicious. Was the milkshake pricey? Yes, but it was large and came with a donut, a cupcake, 1 whole chocolate chip cookie along with cookie pieces glued to the mug with chocolate. I would go back again.
  16. L

    Lucachia

    1 review

    5.0

    1 review

    Dined on March 11, 2020

    overall5food5service5ambience5
    Loved everything about this place, always a good time
  17. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on March 11, 2020

    overall4food4service4ambience3
    Nice for birthdays but pricey.
  18. NL

    NLMB

    New York Area

    40 reviews

    vip
    5.0

    40 reviews

    Dined on March 8, 2020

    overall5food4service5ambience5
    So much fun!
  19. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on March 8, 2020

    overall4food5service3ambience5
    Nice experience
  20. JN

    JimmyN

    1 review

    5.0

    1 review

    Dined on March 8, 2020

    overall5food4service5ambience5
    Shante Andres made it very easy to book our reservation and joined in the surprise singing of happy birthday to my daughter. Our server Kyle was very courteous and attentive at all time.
  21. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on March 8, 2020

    overall2food2service2ambience2
    Celebrating 10 year old daughters report card
  22. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on March 8, 2020

    overall1food3service2ambience2
    It was for my birthday and it was horrible because it was something in my drink and we ask the waitress for a good birthday performance and he had lied! He kept forgetting about our table too! He also did bring my friend drinks out after he finished eating. I also ask for a nice view and I didn’t get that either.....I will not be going back here
  23. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on March 7, 2020

    overall4food5service5ambience4
    It was great! Very energetic.
  24. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on March 7, 2020

    overall1food1service2ambience2
    Too small, decent ambiance. Food was not great. Chicken was from a box, better steaks at Ihop.
  25. E

    Etphonehome

    New York Area

    1 review

    3.0

    1 review

    Dined on March 7, 2020

    overall3food2service5ambience5
    Sugar Factory is great for the experience. The Goblet drink was so fun and cute. Also the Mac and cheese lollipops. But that was about it. The wings and fries were not great and the meatballs were cold. However, the service was so excellent that I would go back again. Just for the drink tho
  26. 2

    2funny

    Philadelphia

    89 reviews

    vip
    3.0

    89 reviews

    Dined on March 7, 2020

    overall3food4service2ambience3
    We had a reservation for 4 ppl and were seated immediately when we arrived.. The restaurant was empty, only one other table seated at the time. Server promptly takes our order. Three of our 4 drinks come out. We had to ask server where the other drink was. We don’t have to wait too long before our food comes out. The kitchen forgets to put bacon on my burger, so server takes it back to kitchen to have them add it. They forget the tomato soup that was ordered. We are almost finished with lunch when the soup arrives. Our bill for 4ppl was $180, very pricey for such bad service.
  27. JS

    JashanS

    1 review

    5.0

    1 review

    Dined on March 7, 2020

    overall5food5service5ambience5
    it was good, the food drinks and our server was great!
  28. LB

    LaurrinB

    1 review

    4.0

    1 review

    Dined on March 6, 2020

    overall4food2service5ambience5
    This was very charming and the staff was so friendly and courteous to our needs,however the food really was not good,but I still gave a 4 star,for everything else..its a great treat,snack,dessert and drink place..the ambience is so wonderful..bar is nice.. clean bathroom and all in all a nice hang out spot,specifically for teens..
  29. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on March 6, 2020

    overall3food3service3ambience4
    Very unique venue with unique cocktail menu. Was disappointed that they squeezed our party of 7 into a table suitable for 4-5. Menu was limited compared to what's listed online and many cocktails and dishes were unavailable.
  30. L

    Liliana

    1 review

    2.0

    1 review

    Dined on March 4, 2020

    overall2food2service4ambience2
    Food was bad, waffles burger the meat was dry and burnn
  31. JL

    JayL

    1 review

    2.0

    1 review

    Dined on March 2, 2020

    overall2food3service1ambience3
    The waiter didn't do a good job he was all over the place paying no attention to our table where we celebrated my daughters 10th Birthday, very annoyed because after paying over 150$ on just milkshakes it'd be nice for the waiter to be more involved instead of forgetting items we ordered and having to wait 20mis for everyone to get their milkshakes -- they also forgot to do the bday song, had to remind him a few times!!
  32. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on March 1, 2020

    overall3food3service4ambience3
    We celebrated our daughter’s birthday. It was fun
  33. OT

    OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on March 1, 2020

    overall5food5service5ambience5
    loved the food and the waiter was so nice!
  34. c

    carolel

    New York Area

    7 reviews

    vip
    1.0

    7 reviews

    Dined on March 1, 2020

    overall1food1service4ambience1
    Took over 1.15 min to get ice cream. Music was loud. Facility didn’t look clean.
  35. OT

    OpenTable Diner

    Atlantic City

    3 reviews

    4.0

    3 reviews

    Dined on March 1, 2020

    overall4food3service3ambience3
    The milkshake presentation was the best part and only thing that made this memorable.
  36. M

    Mumba

    New York Area

    1 review

    3.0

    1 review

    Dined on March 1, 2020

    overall3food4service5ambience3
    It was FREEZING upstairs, but the staff were pleasant, food was great, very pricey but good non the less, they just needed heat!!! i ate with my coat on!!
  37. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on March 1, 2020

    overall5food5service5ambience5
    Everything was great.. the only thing was the music to loud for a restaurant
  38. CS

    CharlesS

    New York Area

    43 reviews

    vip
    5.0

    43 reviews

    Dined on March 1, 2020

    overall5food5service5ambience5
    Good food and service
  39. FD

    FallonD

    1 review

    3.0

    1 review

    Dined on February 29, 2020

    overall3food4service4ambience4
    I told them it was my friends birthday and they didn’t sing to her but sang to other people there.
  40. D

    Drrty

    Poconos

    1 review

    2.0

    1 review

    Dined on February 29, 2020

    overall2food1service3ambience2
    Food isn't their strong suit. Very bland/tasteless. Ordered items off a menu that was apparently an old menu, no longer served them. Very loud music, so loud waiter could barely hear me. Extremely cold inside, so cold we could not wait to leave. Seems like the hype is just for the goblet drinks, but yet most tables left 3/4 of the liquid still in the bowl. Went for my kids 16th birthday with her friends. They weren't impressed. They don't even offer N/A beverages (pepsi/coke products) 1 star is being generous

FAQs

Sugar Factory - Meatpacking District is rated 4 stars by 6440 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing

Additional information

  • Cross street

    between Little W. 12th and 13th Street

  • Neighborhood

    Meatpacking District

  • Hours of operation

    Mondays - Thursdays: 10:30 a.m. – 1 a.m. Fridays: 10:30 a.m. – 2 a.m. Saturdays: 10:00 a.m. – 2 a.m. Sundays: 10:00 a.m. – 1 a.m.

  • Cuisines

    Contemporary American, Dessert, Lounge

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Street parking available on a first-come, first-serve basis; <br />Parking Garages within walking distance

  • Public transit

    A/C/E to 14th St

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar Dining, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Do Not Sell or Share My Personal Information
Copyright © 2023 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo