Sugar Factory - Meatpacking District
Not clean at all. Bathrooms were dirty. Menus were sticky. Floors seemed sticky. Not happy for the amount of money spent. 👎🏽
It was a terrible experience for 1st timers. They gave alcohol to my pregnant friend, after she asked for virgin twice. The food was barely warm. I found parchment paper still stuck to the melted cheese on my chicken parmesan. Would not go back, nor would I recommend this establishment to anyone!!
My daughter 12th Bday
Mom/daughter trip to NYC
We had a 530 reservation and the person I confirmed with said her there very early. We got to restaurant at 452 thinking we would be seated early based on the hostess’s words. We were not seated until after 615. It was crowded and my sons 14th birthday. They forgot our onion rings never refilled water. Service was awful. My son at least had a nice singing for him and he liked it. Not sure I would rush back because of the service. My husband and I were annoyed with lack of service .
Unless you are having a birthday I wouldn't really recommend going. We had a reservation and still waited about 30 minutes for a table. Just about every table around us seemed to have a birthday and had a very energetic Happy Birthday sung to them. Service was slow, we were there for about 3 hours with no intention of spending 3 hours on an early dinner. Food was good, sundaes and milkshakes are excellent. Drinks that were ordered were in odd glasses, for example our martini was served in a wine glass and for wine we got a beer glass. For the money I expected a tab more, but was a good dinner.
Very slow service to the point that some diners just left because they had been waiting so long for food.
We come here every year for our son's birthday. We were very disappointed this time around. Our server was missing in action most of the time. I ordered a mimosa that never came. We ordered the fancy shakes and waited and waited..our food came out, our water glasses were empty and still we waited..Our food was missing condiments. Other tables were complaining. I hope they start upping their game..soon!
Everything was great. It took a long time for the food to come out and it took a while to be seated even though we had dinner reservations.
We brought our daughter there before frozen and it was awesome!!
It was ok, sugar factory is really only good for sugary drinks and desserts but to make food mhm needs some practice.
Overpriced Applebee’s level food
Great place for a memorable celebration for kids and grownups
Was good atmosphere but service was very slow and slow response time from our server.
The place was dirty: the tables, the plates, the utensils. The food was served cool, not tasty. The drinks were way too sweet and overpriced. The restroom was filthy and stinky. Came there to celebrate my daughter’s bday, and couldn’t even stay for the cake... Had to leave and go to another place for the desserts... Disappointed:((
Maybe recommend once for the novelty but I have had better food/service at other places that serve similar specialty shakes and desserts. Food was mediocre and service was ok.
Ok but not worth the wait
It was for my friends bday. I arrived at 7 on the dot when my reservation was for and I told the host if she can tell our server to sing happy birthday for my friend (my friend hadn’t arrived yet) she said to me that I had to tell the server myself... I was trying to make it a secret and being that my friend hadn’t arrived yet I thought this was reasonable but no, since I hadn’t been a assigned a server or a table yet I couldn’t do this in secret. My friend arrived at 7:05 and we told the host and she said we will sit you shortly.. we got seated at 7:30pm. We were all hungry and decided since they already took forever to sit us that as soon as the server presented himself we ordered everything from drinks to appetizers to our entrees. It took 15 min to just get us water.. at the 30 min mark we received our drinks and 1 appetizer which was chips and guac (why did that take so long?) then at the hour mark we got our entrees. We were smart enough to have ordered everything at the beginning because if we didn’t we probably would have been there longer than needed because we had reservations for an event that night and we made it there right on time due to our observations at the beginning of slow service. With all that being said.. all the drinks and food were amazing and delicious. The music was loud but enjoyable.. a lot of hip hop and young crowd of people dining. The server didn’t check up on us but thankfully we didn’t need anything. I didn’t bother with the birthday request as I didn’t know how long that would have taken and if we did it we would have been late for our event.
Terrible service. Rude hostess. Waitress made a lot of mistakes, to the point where the meal became so drawn out that one of our guests decided not to have a meal. Then was charged for 2 extra meals. Spilled salad dressing on one of the guests - accident but just another issue. Waitress was rude too.
Food was average. Service was bad, was really slow. Had no cutlery eventually got it after asking three times. Waiting time to be served and food to arrive was really slow. Very overrated
My sister and I took a 21 year old and a 10 year old the day after Thanksgiving at 3pm. The noise level between the pop music and the crowd is a little overwhelming. Tables are squashed together and the restaurant could use a little TLC. This is a place you bring young kids to drink ridiculous, sugary drinks and over the top milkshakes. The food is just so so. This is a destination to celebrate a little girl's birthday. My 10 year old niece loved it! The rest of us couldn't wait to leave.
It’s our second time dining here. The service was slow again. We saw a few tables get up and walk out because it was that slow. Our waitress was good and so was the food. It just took a long time to be delivered to us.
Awful experience - cancelled our reservation bc we were a few minutes late. Then sat us in a back room with NO HEAT! Then the food took over an hour to get and we didn’t even get any discount.
So much fun for the kids. Super crazy, over the top desserts!
Great overall dinning experience. We went for the atmosphere & fun food/drinks.. it was a family dinner while on a NYC vacation with a 12, 9 and 7 year old boys. It was a lot of fun and we were pleasantly surprised with how good the food was. I had read reviews that weren’t that favorable and we were pleased with everything we got.
Yummy food ! Great service
Fun place to dine. We went for ice cream. A little expensive but worth it.
Bar area had a funky smell. Candy 🍭... chewy gummy candies were stored in goblets close to the bar area to make drinks. The candies were exposed. Candies should be wrapped in plastic or stored in a covered container. These candies were in glass goblets and although it makes for a pretty colorful display it is exposed to debris, air particles, dust, debris from the floor and sweeping 🧹 the floor etc. These candies are placed inside of drinks meant for consumption. The Bathroom was dirty, and unsanitary. Will never go to this location again.
This was our second time here and the drinks was amazing. The food was American style and was tasty. We enjoyed the overall ambiance! Recommend for adults & children of all ages!
Absolutely awful. My 14-yr old niece asked to come here for a belated birthday dinner. I could have found better ambience, service, and food at a 7-11. I probably could have found more celebrity presence there, too, come to think of it.
Great fun place to bring the grandkids, but VERY expensive!!! Service was a little slow, I think they forgot our order. Three different waitstaff came to table and questioned our order. Saw others get drink orders first then food orders, our food came first then drinks (and not all at once).
I would go there again, but not for a meal and drinks. One or the other!
More of a novelty. Drinks are worth trying but not that great. Very expensive, but when you consider all that goes into them (candy, liquid nitrogen, etc), maybe not all that bad. Food was mediocre at best. I got a burger... was burnt on the outside and rare on the inside... not even close to what I asked for. Bun was terrible. Fries were weak. So... go for drinks or dessert... that’s about it.
We’re not seated until 40 minutes past our reservation, ordered immediately and drinks came 35 minutes later. Food is mediocre at best.
Yes, lot of fun,hard to hear however if you are trying to have deep conversation. This one is considerably smaller 5han the one uptown
Great place for a birthday celebration! Kids loved it!!!
We booked it for a birthday and I reminded the host once we got there. I was told our server would bring us a dessert w celebratory bday recognition....
Did t happen and I M really disappointed
Let my daughter down :(
We were there for our son’s birthday. We are local so we knew what it was, you pay for the memory, not great cuisine. We ordered the rainbow sliders, they were good, fish and chips was really fish sticks like right from a box, club sandwich was poor lunch meat, burger was pretty good. Drinks were fun, they are generous with the alcohol at least. Again, server, great, birthday night was great, just make sure your expectations are reasonable and you’ll have a great time.
Great place !! Love the food, drinks, and service was amazing !! Will come back again soon.
Great experience. Service was phenomenal!
Honestly, the only thing I was not happy with was the wait. I made reservations and still had to wait one hour before seated.