What 6453 people are sayingWrite a review
Overall ratings and reviews
3.6based on recent ratings
3.5
food
3.5
service
3.7
ambience
3.2
value
Noise · Moderate
65% of people would recommend it to a friend
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OT
OpenTable Diner
New York Area
1 review
Dined on March 15, 2020
Overall4food5service5ambience4

It was my daughter birthday the place staff was very nice and the place was clean

OT
OpenTable Diner
New York Area
6 reviews
Dined on March 15, 2020
Overall5food5service5ambience5

I love this place.

KL
KeannaL
New York Area
1 review
Dined on March 14, 2020
Overall4food5service5ambience5

I’ve gone to the sugar factory multiple time and each time I enjoy my self so much

JC
JnaiC
1 review
Dined on March 14, 2020
Overall5food5service4ambience5

The staff were very helpful. The noise level was calm and nice.

PG
PatriceGumbs
1 review
Dined on March 14, 2020
Overall4food4service5ambience5

It was fun. My daughter's enjoyed themselves. The gratuity was ridiculous tho.

A
Ashley
1 review
Dined on March 13, 2020
Overall2food2service4ambience4

The food took a long time to come out and when it did it was cold.

RC
RobertC
New York Area
3 reviews
Dined on March 13, 2020
Overall5food5service5ambience5

We had a great time. Our server, Jeremiah, was wonderful.

NP
NorbertoP
1 review
Dined on March 12, 2020
Overall5food5service5ambience5

It is awesome food delicious drinks Fantastic Vides are awesome

OT
OpenTable Diner
1 review
Dined on March 12, 2020
Overall5food5service5ambience5

I love it., Place is amazing food drinks everything

t
viptiffanym
Naples
41 reviews
Dined on March 12, 2020
Overall5food4service5ambience5

We enjoyed the food and our server was awesome! The bubbling drinks and shakes are a must have at this restaurant.

LH
LauraH
1 review
Dined on March 11, 2020
Overall1food2service1ambience1

We were kept waiting 20 minutes before being served. And then waited ages for the food to arrive.the staff were unfriendly and made no effort to come over. Asked for ketchup when our food arrived and it never came. Music volume was turned up and down constantly. And was as loud as a club at times. Food was okay. However the burger buns were stale. Complained to the staff but she just ignored us and gave us the bill. Had to go up and pay as she never returned.

S
Stefanie
1 review
Dined on March 11, 2020
Overall1food1service1ambience1

Service was terrible, our server was rude and had no idea what she was doing, it was not a busy evening. We received our cutlery after receiving our food, by the time we were able to eat our food it was cold, and received water once upon arrival. Our waiter never came back to get our drink orders, we never got our Sugar factory experience. The manager however was attentive to our table shortly after we made a complaint. I hope the tip we left was provided to the other servers!

JS
JulieS
Minneapolis
3 reviews
Dined on March 11, 2020
Overall2food3service1ambience3

Service was not good, for us, on the night we visited. It was a birthday celebration for both me and my friend, and even though many other tables had good service, our birthday was ignored.

We waited too long for our orders to be taken. We were ignored by our server. We had to flag her, or someone else, down when we wanted something.

OT
OpenTable Diner
Atlanta
4 reviews
Dined on March 11, 2020
Overall5food2service4ambience5

Service was slow, food was good

G
Gloria
New York Area
4 reviews
Dined on March 11, 2020
Overall4food4service5ambience5

I took my 4 year old to lunch on Wednesday. There weren't very many tables occupied (maybe 6 tables at various stages), but the kitchen was still really slow. Waiter and host were all very nice. We both had burgers - his the rainbow mini sliders (only managed to finish 2) and mine with bacon on a gluten free bun. Burgers and fries were pretty good. The cookie monster milkshake was delicious. Was the milkshake pricey? Yes, but it was large and came with a donut, a cupcake, 1 whole chocolate chip cookie along with cookie pieces glued to the mug with chocolate. I would go back again.

L
Lucachia
1 review
Dined on March 10, 2020
Overall5food5service5ambience5

Loved everything about this place, always a good time

OT
OpenTable Diner
New York Area
1 review
Dined on March 10, 2020
Overall4food4service4ambience3

Nice for birthdays but pricey.

OT
OpenTable Diner
1 review
Dined on March 8, 2020
Overall4food5service3ambience5

Nice experience

JN
JimmyN
1 review
Dined on March 8, 2020
Overall5food4service5ambience5

Shante Andres made it very easy to book our reservation and joined in the surprise singing of happy birthday to my daughter.
Our server Kyle was very courteous and attentive at all time.

OT
OpenTable Diner
1 review
Dined on March 8, 2020
Overall2food2service2ambience2

Celebrating 10 year old daughters report card

OT
OpenTable Diner
1 review
Dined on March 7, 2020
Overall1food3service2ambience2

It was for my birthday and it was horrible because it was something in my drink and we ask the waitress for a good birthday performance and he had lied! He kept forgetting about our table too! He also did bring my friend drinks out after he finished eating. I also ask for a nice view and I didn’t get that either.....I will not be going back here

OT
OpenTable Diner
1 review
Dined on March 7, 2020
Overall4food5service5ambience4

It was great! Very energetic.

OT
OpenTable Diner
New York Area
1 review
Dined on March 7, 2020
Overall1food1service2ambience2

Too small, decent ambiance. Food was not great. Chicken was from a box, better steaks at Ihop.

E
Etphonehome
New York Area
1 review
Dined on March 7, 2020
Overall3food2service5ambience5

Sugar Factory is great for the experience. The Goblet drink was so fun and cute. Also the Mac and cheese lollipops. But that was about it. The wings and fries were not great and the meatballs were cold. However, the service was so excellent that I would go back again. Just for the drink tho

2
vip2funny
Philadelphia
57 reviews
Dined on March 7, 2020
Overall3food4service2ambience3

We had a reservation for 4 ppl and were seated immediately when we arrived.. The restaurant was empty, only one other table seated at the time. Server promptly takes our order. Three of our 4 drinks come out. We had to ask server where the other drink was. We don’t have to wait too long before our food comes out. The kitchen forgets to put bacon on my burger, so server takes it back to kitchen to have them add it. They forget the tomato soup that was ordered. We are almost finished with lunch when the soup arrives. Our bill for 4ppl was $180, very pricey for such bad service.

JS
JashanS
1 review
Dined on March 6, 2020
Overall5food5service5ambience5

it was good, the food drinks and our server was great!

LB
LaurrinB
1 review
Dined on March 6, 2020
Overall4food2service5ambience5

This was very charming and the staff was so friendly and courteous to our needs,however the food really was not good,but I still gave a 4 star,for everything else..its a great treat,snack,dessert and drink place..the ambience is so wonderful..bar is nice.. clean bathroom and all in all a nice hang out spot,specifically for teens..

OT
OpenTable Diner
1 review
Dined on March 6, 2020
Overall3food3service3ambience4

Very unique venue with unique cocktail menu. Was disappointed that they squeezed our party of 7 into a table suitable for 4-5. Menu was limited compared to what's listed online and many cocktails and dishes were unavailable.

L
Liliana
1 review
Dined on March 4, 2020
Overall2food2service4ambience2

Food was bad, waffles burger the meat was dry and burnn

JL
JayL
1 review