Sugar Factory - Meatpacking District

3.8
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5969 Reviews
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$30 and under
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Contemporary American
Sugar Factory American Brasserie's first East Coast location is now open in New York City's famed Meatpacking District at 835 Washington St. The 6,000-square-foot eatery will offer an intimate dining room and retail space, complete with the sweet shop's signature items.
What 5969 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
3.6
service
3.8
ambience
3.3
value
Noise · Moderate
70% of people would recommend it to a friend
5
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OT
1 review
Dined a day ago
Overall 4food 5service 3ambience 5

Great drinks and food. Service was a little delayed. Server forgot a few items but everything else was great. Had a fun time.

N
New York Area
1 review
Dined 3 days ago
Overall 2food 1service 3ambience 3

Although the creativity that went into this place was a great idea, the restaurant was filthy and run down. The bathrooms had no toilet paper, soap dispensers were on top of garbage cans and the overall cleanliness was terrible. Very surprising for the price you pay at this place.

OT
Italy
2 reviews
Dined 3 days ago
Overall 1food 2service 1ambience 1

Very bad service
Don’t get into that restaurant

LP
1 review
Dined 4 days ago
Overall 3food 3service 3ambience 3

I really didn't have a problem with the restaurant only thing the food was expensive.

ST
1 review
Dined 4 days ago
Overall 1food 5service 1ambience 3

I reserved at 3pm, waited for 15 min to be seated. Waited another 20 min for someone to approach the table. Placed our orders. Our sampler appetizer never came. We ended up cancelling because our entrees came. We had to ask for utensils and napkins several times and we were finished with our food then my daughters milkshake finally showed up. Her colorful burger platter did not come with the rubber duck. I was not happy with the service at all. I felt like they had enough staff to accommodate the guests.

TF
1 review
Dined 4 days ago
Overall 3food 3service 1ambience 5

This was our first time going to the Sugar factory. We enjoyed the ambience, the food was good. The only problem was our waitress, she would get annoyed for anything we asked for, my husband notice that she told another waiter (there asking for too much) we asked for straws😐. Overall it was an okay experience.

EP
1 review
Dined 4 days ago
Overall 2food 4service 1ambience 3

Terrible service with a heaping side of attitude. That was our overall experience at this place. We were so excited to take our 9 year old daughter here, but we waited so long for our food - and they still managed to get her order wrong - we couldn't enjoy it at all. They also didn't bother to tell us they were out of their signature rubber ducks that come with some entrees until after the food arrived - without the toy, of course - so that was yet another disappointment. Food was actually good when it finally arrived, but we didn't really care by that point. What was to have been a special treat turned into a very frustrating experience. Save your money and go elsewhere.

MD
1 review
Dined 5 days ago
Overall 2food 4service 2ambience 1

Probably the loudest restaurant I have been too. Playing Hip Hop music with was not censored curses and all Went to Sugar Factory at Foxwoods casino much better experience than there. The wait staff is very unprofessional they were all on there phones and there language was extremely ghetto. The tables are too close together fells like your eating in a group. Had to wait till the 3 tables around me ordered to get our food and drinks. Will not be returning there and won’t recommend to anybody else.

J
1 review
Dined 5 days ago
Overall 3food 2service 3ambience 3

It is well over priced. The drinks aren’t strong at all. Our waiter was amazing and good was okay could of tasted better.

EM
New York Area
1 review
Dined 5 days ago
Overall 1food 1service 5ambience 1

Our waiter Sean was so incredible nice BUT the food was horrible. It took forever. I ordered a chicken club, turkey club and spaghetti. The pasta came out of a can. The turkey club tasted like packaged meat and the chicken was so burnt and dry it was inedible. We put on a happy face for our kids but it was the worst $200 ever spent. Never again! I’d advise anyone, if you absolutely MUST go, go for their signature drink only and share it with someone do not, I repeat DO NOT go for dinner

OT
New York Area
1 review
Dined 5 days ago
Overall 2food 2service 2ambience 1

The fries were too salty, and it took us awhile before our order was taken.

TR
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

We celebrated my daughter Dacia’s 14th birthday with her two friends and everything was great. Thank you

AB
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

Overall my experience was great! We celebrated my twin daughters 13th birthday and they just loved it; along with all of our guests. Our waiter Kemza was outstanding!!! Thank you for such a wonderful afternoon and helping to make my girls birthday an awesome one! See you soon...

OT
1 review
Dined 5 days ago
Overall 5food 3service 4ambience 2

Cool desserts. Overpriced food, but overall a very good experience. Our waitress got something taken off our bill because I didn't like it that much and I didn't want to take it home!

JW
Baltimore
1 review
Dined 5 days ago
Overall 3food 3service 3ambience 3

I would recommend for a child’s birthday. The food was nothing spectacular, the volume was incredibly loud, and the servers were OK.

OT
New York Area
1 review
Dined 5 days ago
Overall 4food 4service 4ambience 4

Anniversary

AK
New York Area
1 review
Dined 6 days ago
Overall 2food 3service 2ambience 3

Had to wait for an hour for a table with a reservation.

JA
New York Area
1 review
Dined 6 days ago
Overall 4food 4service 5ambience 5

Great atmosphere, enjoyed our food and drinks. Only complaint would be that we had a reservation and still had to wait 40 minutes to be seated.

OT
1 review
Dined 6 days ago
Overall 1food 2service 1ambience 2

Service was absolutely terrible. Food was not great. Drinks are fun, clearly over the top. But seriously the worst service I’ve ever had.

NS
1 review
Dined on October 9, 2019
Overall 5food 5service 5ambience 5

Our waitress was amazing!!!! The staff was amazing!!! My family had fun. I love the energy from staff and the environment. We will be back!!

OT
Philadelphia
1 review
Dined on October 9, 2019
Overall 1food 1service 1ambience 3

The service was horrible.

G
1 review
Dined on October 6, 2019
Overall 1food 5service 1ambience 1

Not good at all. I got sick after I ate in there. Bathroom in terrible conditions , shared between women and men., no paper toilet. Terrible experience.

P
New York Area
1 review
Dined on October 6, 2019
Overall 5food 4service 5ambience 4

Jazmine is truly the best! Really attentive and always friendly!

T
1 review
Dined on October 5, 2019
Overall 3food 3service 3ambience 1

Drinks barely had liquor and food was not good. The noise level was ridiculously loud and our waiter was barely available.

VL
New York Area
3 reviews
Dined on October 5, 2019
Overall 2food 2service 2ambience 3

The waiting area is way to small for the amout of people waiting for their tables buthonestly space is at a premium in NY so I kind of get it. Ordered drinks, which included one of their signature alcoholic drinks, 2 milkshakes and a coke...plus our food. We ordered the chicken and waffles, my daughters favorite, and the waffle was burnt. The chicken on top were chicken wings which she had never seen on chicken and waffles before. They were nice enough to swap the wings out for chicken fingers. My drink came relatively quickly. My husbands coke came out halfway through dinner. By the time we had finished our meal the millkshakes still had not come out. So we had them take them off the check and get our bill. After they took our card to pay a food runner came out with the milkshakes. We let them know that we no longer wanted them because we were finished with dinner and leaving soon. All he said was that we didn't get them sooner because they were sitting downstairs. Never once did anyone say sorry or let us know it was busy and things may take extra time to come out. It was a really dissappointing experience overall espesially for the amout on money paid. Great concept but executed very poorly. Would not go back.

HE
1 review
Dined on October 5, 2019
Overall 5food 5service 5ambience 5

Very, very nice! Food, drinks was great! Nd the waitress was pretty cute too! Love to see her again lol!

RM
Anchorage
1 review
Dined on October 5, 2019
Overall 2food 2service 3ambience 2

Table for 4, we went at 4pm on Saturday. Even though the place wasn’t crowded at the moment the bathroom was dirty ( only one stall for men and woman). The food was overpriced for burgers and fries. The drink are overpriced as well. There was a hair on one of the burgers and the service was ok. The waiters sang happy birthday for $5 extra. Honestly we wouldn’t go back, I was very disappointed, for the price and all the propaganda they have, I was expecting more.

OT
New York Area
1 review
Dined on October 4, 2019
Overall 5food 5service 5ambience 5

It was great. Food was awesome and super filling

c
1 review
Dined on October 4, 2019
Overall 5food 5service 5ambience 5

it was great me and my friends had a very good time, our waiter was nice the food was great and the drinks were outstanding, i really recommend it even though the prices are high and the total came out to $320

LR
New York Area
10 reviews
Dined on October 3, 2019
Overall 5food 5service 5ambience 5

This was our first time here and it was great! Went to celebrate our son’s third birthday and we all had a great experience just looking at the food and drinks was a treat! It was an experience more then just good food/drinks. Makes everyone feel like a kid again!

K
New York Area
9 reviews
Dined on October 1, 2019
Overall 5food 5service 5ambience 5

So much fun. Great experience. We all had a blast.

DF
1 review
Dined on September 30, 2019
Overall 3food 3service 4ambience 3

It was fine. Felt very touristy. Music was super loud so hard to have a conversation and it kept changing mid song. Drinks are WAY overpriced. But service gets an extra star because the young women and the manager (I believe) in the front were very nice and professional. Even gave my sister free shot glasses as we walked out because it was her birthday.

MP
1 review
Dined on September 30, 2019
Overall 1food 2service 1ambience 2

Extremely over priced for what you receive. We ordered apps, someone took our menu's while we were in the bathroom. The bathroom door does not auto close, so the table next to the bathroom had to look into it every time someone left the door open. We finished our apps and had to remind them we didn't order our meals before they finally took our lunch order. They sent the wrong food for 2 out of 4 meals. We asked for one to be package to go, the waitress apologized that the manager had accidentally thrown it away and they would replace it with a full new meal, the replacement meal was wrong. It was not overcrowded at the time we dinned, service was terrible, under staffed and under trained. If it were moderately priced I would not have felt compelled to leave the review, however I've paid less at high end steak houses than here. If you go I would recommend sticking to only deserts, not a full dining experience. If you are going to charge extremely high prices for drinks and meals, at the least the meal or the service should be stellar, both were absolutely sub par.

PB
1 review
Dined on September 29, 2019
Overall 5food 4service 5ambience 5

My family and I enjoyed ourselves. Our waitress was great and the food was really good!

M
New York Area
15 reviews
Dined on September 29, 2019
Overall 5food 5service 4ambience 5

Excellent big table for teen birthday. Gave us a table for two nearby for parents. Food and drinks stellar. Service ok - but for all the large tables makes sense to have a longer than typical wait for ordering and delivery.
Will definitely return.

f
New York Area
28 reviews
Dined on September 29, 2019
Overall 4food 4service 5ambience 5

I enjoyed it because it’s cute, chic, and kid-friendly all at once. The breakfast options were great and I enjoyed my meal. The service was also great as well.

EM
New York Area
17 reviews
Dined on September 28, 2019
Overall 5food 5service 5ambience 5

We were there for a family birthday party and it is always a good time. The giant ice cream sundaes are the best!!!

EM
1 review
Dined on September 28, 2019
Overall 5food 5service 4ambience 5

Love this place! I had a reservation and still had to wait 20 minutes for my table. We were sat under a vent and it dripped on my guest the whole time we were there, even after they wiped it.

JF
1 review
Dined on September 28, 2019
Overall 3food 4service 4ambience 4

The table was way too small for a party of 3 and there was no toilet paper in the restrooms

SV
New York Area
1 review
Dined on September 28, 2019
Overall 5food 5service 5ambience 5

It was a party of 5. We went on a Saturday to celebrate my son’s 21st birthday. The service was great. Everyone was great especially Our waiter Sean; he was very attentive. He did a great job. Kudos Sean.
We had a great time. Thank you.

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