Sugar Factory - Las Vegas Boulevard

4.3
2400 Reviews
$30 and under
American
Sugar Factory American Brasserie plans what owners describe as “its largest and most lavish restaurant and retail complex to date” at Fashion Show mall.

The main dining room for this Sugar Factory American Brasserie takes up 12,500 square feet with an additional 3,500 square feet for the retail store, all on the first level. While candy has always been the calling card, this location will debut the brand’s new chocolate line. Guests can also get homemade ice cream, gelato, freshly made doughnuts, fudge-covered pretzel sticks, milk chocolate-covered Oreos, Rice Krispies treats and more here.
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What 2400 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.2
food
4.2
service
4.3
ambience
3.9
value
Noise · Moderate
80% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined 14 hours ago
Overall5food4service2ambience5

We had the big drinks which definitely have enough alcohol in them to help you have a good time. The food was ok. Taste ok but the chicken tenders were kind-of dry. Took a while to get refills on water.

OT
OpenTable Diner
New York Area
4 reviews
Dined a day ago
Overall3food5service1ambience4

My least favorite experience at Sugar Factory to date. We arrived 10 minutes before our reservation and checked in . We waited an additional 15 mins after our time because the front desk didn’t check us in correctly and only actually checked us in after we went back over to them to find out about the wait. We finally were to be seated and the hostess said she for us to wait again while she checked where we were to sit down cause she forgot. We sat down finally around 9:40 and waited for the waiter to come to us about another 15 mins which we had to chase him down constantly for the rest of the evening even to pay. We received more help and attention from the busboys. My boyfriend food was not to his liking as the pasta was not cooked enough and chewy which was replaced by the busboy. Once our orders were corrected the food was good but the experience was not.

OT
OpenTable Diner
Las Vegas
1 review
Dined 2 days ago
Overall5food5service5ambience5

The food and drinks were amazing! Exceptional service

OT
OpenTable Diner
Los Angeles
1 review
Dined 2 days ago
Overall5food5service5ambience4

What a fun place to stop by while in Vegas! The food was delicious and the mimosas were SOO good and always kept full! Definitely a highlight of my trip

KA
KANDISB
1 review
Dined 2 days ago
Overall5food5service5ambience5

Great atmosphere, we enjoyed our food and the drinks were amazing! We will be back!

YH
YvonneH
1 review
Dined 2 days ago
Overall2food3service1ambience4

The server was not properly trained on Groupon usage and questioned our unlimited mimosas deal...we had the unlimited mimosas with $24 dollar food credit. We were limited on the available flavors and only given 1 flavor...despite no particular flavor or limitation being stated on the Groupon. He only apologized when we received our check about his misinformation. This is my 2nd visit using a Groupon and was disappointed.

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall4food5service2ambience4

Food was awesome but service was poor

CW
ChauntelleW
Los Angeles
1 review
Dined 2 days ago
Overall1food1service3ambience1

The food was mediocre, over priced,and the $60 ice creams Sunday looked played in. I would've had a better experience at that price at Barton G's

LM
LarissaM
1 review
Dined 3 days ago
Overall2food3service2ambience3

Service was kind of poor, I think it is pointless to have a reservation and still have to wait 45 mins to an hour to be seated it defeats the purpose of reservations. The place is very small, need a larger location to accommodate people. I’ve experienced several locations in different states this was by far the worse.

OT
OpenTable Diner
1 review
Dined 3 days ago
Overall5food5service5ambience5

Great service..

OT
OpenTable Diner
St. Louis
5 reviews
Dined 3 days ago
Overall3food3service3ambience3

It was ok nothing to wait for

KF
KendraF
1 review
Dined 3 days ago
Overall5food5service5ambience5

I absolutely love this place!!! Everything was amazing.

BD
vipBDUB
Phoenix
54 reviews
Dined 3 days ago
Overall4food4service2ambience4

Great place to celebrate. Drinks were great and food was good. Service was beyond slow. Definitely not a place to go if you’re in a hurry!

PJ
PatrickJ
Washington DC
1 review
Dined 3 days ago
Overall5food5service5ambience5

This was our favorite meal in Vegas, had a great time as a group and the staff were great.

N
Nanahazelnut
Las Vegas
2 reviews
Dined 3 days ago
Overall5food5service5ambience5

This was a great experience with good food and great service.

OT
OpenTable Diner
1 review
Dined 3 days ago
Overall5food5service2ambience5

We were celebrating a birthday. And they didn’t ask us what we are celebrating. The server is too slow

OB
vipOdamaeBrown
San Diego
36 reviews
Dined 4 days ago
Overall4food1service5ambience5

Ok first time and probably the last time I visit Sugar Factory. Our server Rosie was phenomenal! However this is the kind of place you come to strictly for desserts and birthday hype only and by this I mean splurge on the $100 birthday hype if you want to stunt. The food is definitely nothing to write home about.

MM
MonicaM
Los Angeles
1 review
Dined 4 days ago
Overall5food5service5ambience5

Great food, great customer service! Thank you Bianca.

OT
OpenTable Diner
Las Vegas
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

Great service

L
Lesa
1 review
Dined 4 days ago
Overall4food5service3ambience4

Would absolutely go again. The only negative was our waitress was slow to take our order. Other than that everything was great!!

S
Shy90
1 review
Dined 4 days ago
Overall5food5service5ambience5

Our host Nick was AMAZING! His service was above and beyond

OT
OpenTable Diner
1 review
Dined 4 days ago
Overall5food5service5ambience5

My birthday

OT
OpenTable Diner
Cleveland
4 reviews
Dined 4 days ago
Overall5food5service5ambience5

The service and staff was great! The food and drinks were even better!!

ER
ERRICKAJ
1 review
Dined 5 days ago
Overall1food1service1ambience1

Seated upstairs in the back with no ambiance. Waitress was dismissive. Hair in food. You decide.

OT
OpenTable Diner
1 review
Dined 5 days ago
Overall4food5service5ambience4

The food was amazing, very large portions. The strawberry cheesecake is to die for !

JN
JoseN
1 review
Dined 5 days ago
Overall5food5service5ambience5

Food is amazing and service is outstanding very good and fun experience for kids as well as adults.

KV
KevinV
1 review
Dined 6 days ago
Overall3food4service4ambience2

The drinks are not sweet at all! I could not finish the drink.

JS
JasmineS
1 review
Dined 6 days ago
Overall3food3service2ambience2

The bathrooms were very disgusting, for how much the food and drinks are, i would think the bathrooms would look nice and be kept clean.

MJ
MilisaJ
1 review
Dined 6 days ago
Overall5food5service5ambience5

I loved the drinks and the food was also great our waiter was super nice.

HF
vipHawksFan12
Dallas
27 reviews
Dined 6 days ago
Overall5food5service5ambience5

The best chocolate shake in the world!

OT
OpenTable Diner
1 review
Dined 6 days ago
Overall2food3service2ambience4

I was very disappointed in the gluten free options

B
Brit
Indiana
2 reviews
Dined 7 days ago
Overall4food5service2ambience3

Service was not good but the dessert was AMAZING. I do wish instead of only having Sundaes for two that they had them for just one person also!

TT
TeeTee
1 review
Dined 7 days ago
Overall5food5service5ambience5

Had a good time for my nephew and My birthday will come back again

JC
JazminC
1 review
Dined 7 days ago
Overall5food5service5ambience5

It was great abs the waiter was the bomb! She was so nice

JT
JodyT
Los Angeles
1 review
Dined 7 days ago
Overall5food5service5ambience5

The food is good but Deserts and specialty Drinks are Amazing. It is worth going when in Las Vegas.

OT
OpenTable Diner
Las Vegas
2 reviews
Dined on April 12, 2021
Overall5food5service5ambience5

We had a great time. Best server!! Food was great!!

OT
OpenTable Diner
Las Vegas
1 review
Dined on April 12, 2021
Overall5food5service5ambience5

Loved it very nice good food great experience

OT
OpenTable Diner
Central Coast
2 reviews
Dined on April 12, 2021
Overall5food4service5ambience5

Food was good, milkshakes are awesome! Even with a reservation you still have to wait which was a bit disappointing. However, once inside the experience was great, our server was very good. Customer service seems to be important to them.

OT
vipOpenTable Diner
Dallas
12 reviews
Dined on April 12, 2021
Overall5food5service5ambience5

Everything was A1!
My niece's birthday and 1st trip anywhere. They showed much love here and the food and drinks were on point.

NC
NodjaC
1 review
Dined on April 12, 2021
Overall1food1service4ambience2

The burgers was very dry the fries is very thin and soggy bun was black from the grill being dirty 40 drink no alcohol or souvenir cup provided most tourist restaurants give a cup like rainforest cafe bathroom could definitely use a facelift over all not worth it

FAQs

Sugar Factory - Las Vegas Boulevard is rated 4.3 stars by 2400 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.