Sugar Factory - Las Vegas Boulevard

3.3
3580 Reviews
$30 and under
American
Thank you for your interest in the Sugar Factory! We have recently relocated and are now on the corner of Harmon at Planet Hollywood. The address is 3717 S Las Vegas Blvd. Should you have any questions please don't hesitate to contact us at 725-777-1216. We look forward to seeing you there!

Sugar Factory American Brasserie plans what owners describe as “its largest and most lavish restaurant and retail complex to date” at Fashion Show mall.

The main dining room for this Sugar Factory American Brasserie takes up 12,500 square feet with an additional 3,500 square feet for the retail store, all on the first level. While candy has always been the calling card, this location will debut the brand’s new chocolate line. Guests can also get homemade ice cream, gelato, freshly made doughnuts, fudge-covered pretzel sticks, milk chocolate-covered Oreos, Rice Krispies treats and more here.
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What 3580 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.3based on recent ratings
3.4
food
3.3
service
3.6
ambience
3.0
value
Noise · Moderate
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G
Gregoryw
1 review
Dined 3 days ago
Overall5food5service5ambience1

The Harmon location was the one open. The location in front of the fashion show mall oh closed. I wish there was a message that this was the case as I thought I selected the wrong location. I wish you all would remove the fashion show location since it's no longer open.

s
shaneenh
Los Angeles
1 review
Dined on January 15, 2022
Overall5food5service5ambience5

Destiny was our server and she was great. Recommend great dishes as well as dessert. Great service.

OT
OpenTable Diner
Tampa
1 review
Dined on January 15, 2022
Overall1food1service1ambience1

Made a reservation and the restaurant was closed.

OT
OpenTable Diner
1 review
Dined on January 14, 2022
Overall1food1service1ambience1

This location is no longer open and we showed up for dinner. Please update your website.

JT
JackieT
1 review
Dined on January 14, 2022
Overall2food2service4ambience4

The address on open table is not correct. The location has moved to planet Hollywood and the address and phone info online are not updated. This makes it really inconvenient because we had reservations and ended up having to catch 2 ride shares because we went to the old location first.

YA
YeseniaA
Nashville
1 review
Dined on January 14, 2022
Overall1food1service1ambience1

We went to the location on our confirmation and it was closed. I was utterly disappointed. Maybe y’all should update the website.

AG
AliceaG
1 review
Dined on January 9, 2022
Overall1food1service1ambience1

You had me book a table and got there it was closed very annoyed

L
Leesa
Los Angeles
6 reviews
Dined on January 8, 2022
Overall4food3service3ambience5

Sugar factory was nice but expensive. I wanted to try it and see what all the hype was about. The staff was friendly, the food was good, but not worth the money.

OT
OpenTable Diner
1 review
Dined on January 7, 2022
Overall3food3service5ambience3

Waiter was great

M
Melanie
1 review
Dined on January 6, 2022
Overall1food3service5ambience4

Wrong address given on reservation confirmation. Made for a late arrival

AZ
AZJM
San Francisco
3 reviews
Dined on December 31, 2021
Overall5food4service5ambience4

Cool place. Fun experience

MM
MelissaMimi
Washington DC
1 review
Dined on December 31, 2021
Overall5food5service4ambience5

The food is really good and the atmosphere is very fun!

OT
OpenTable Diner
Las Vegas
1 review
Dined on December 31, 2021
Overall1food1service1ambience1

That location is closed they need to update the site…New location is in the Planet Hollywood…Really need to update the new location

F
vipFoodie1995
Charlotte
17 reviews
Dined on December 30, 2021
Overall5food5service5ambience5

Very lively and energetic. Expensive but it’s fun.

OT
vipOpenTable Diner
San Diego
7 reviews
Dined on December 30, 2021
Overall1food1service1ambience1

We missed our reservations because the directions link sent us to the wrong locations!!! First one was permanently closed and then it sent us to another outlet mall and there wasn’t even a Sugar Factory location there!!!

JO
JustinO
1 review
Dined on December 29, 2021
Overall1food1service1ambience1

Made a reservation on 12/29/21 for 8:45 for my girlfriend and I. Went to location on time and they are CLOSED. No text message no call nothing. I’m absolutely stunned. Thank god for the new location at the strip. They let us in within 15 minutes. But I’m just stunned I had to waste 30 minutes of my time confused and rushed for time as the place is closed

RM
vipReneM
Kansas City
1 review
Dined on December 29, 2021
Overall1food1service1ambience1

The location listed on Open Table is no longer an open, working restaurant. Their apparently is still a Sugar Factory in Las Vegas, but this is not it. Location and reservation booking system needs to be updated. We arrived at the location/address booked and could not get to the other location in time for our reservation, so we dined elsewhere. Cancellation was not an option as the cancellation time had passed. Very disappointing. I would not recommend Sugar Factory LV until they have this error information updated.

SJ
SanJosegal
San Francisco
3 reviews
Dined on December 29, 2021
Overall1food1service1ambience1

Food was cold upon reciept. Did not have designated server. Would not recommend.

OT
vipOpenTable Diner
Portland
6 reviews
Dined on December 27, 2021
Overall1food1service1ambience1

WAS CLOSED!!!!!!!!!!!! We went all the way downtown for a birthday and they accepted the reservation when CLOSED

E
vipEiesha
Charlotte
109 reviews
Dined on December 27, 2021
Overall5food5service5ambience5

Fantastic service! We had a party of 18 food was quick and server was upbeat, kind and friendly. Checks came out fast and so did to go boxes. Drinks were appealing and desserts even better.

DW
DanieleW
Kansas City
3 reviews
Dined on December 26, 2021
Overall1food1service1ambience1

Location is no longer open. Took a bit to even find the restaurant only for it to be locked on both floors. Went to restaurant next door to inquire if they’re just closed for holiday as was told they’ve moved to Planet Hollywood. When you try to call it doesn’t tell you they’ve moved and there’s nothing in NC on the doors either stating this.

OT
OpenTable Diner
Las Vegas
2 reviews
Dined on December 26, 2021
Overall5food5service5ambience4

Vacation to Las Vegas for Christmas. Excellent customer service , food was so good. Fast service and our waiter was always friendly and attentive.

OT
vipOpenTable Diner
Las Vegas
2 reviews
Dined on December 23, 2021
Overall1food1service1ambience1

Horrible experience never even found the restaurant,

R
Rhondaf
Jacksonville
2 reviews
Dined on December 22, 2021
Overall3food2service2ambience4

Burger was burnt,drinks too expensive and service didn't match gratuity

OT
vipOpenTable Diner
Salt Lake City
19 reviews
Dined on December 21, 2021
Overall1food1service1ambience1

The food is TERRIBLE. We sent the penne Alfredo back because it smelled like vinegar & fish. After that, our service went to crap. Maybe it was a blessing in disguise. Save your money, don’t go here.

OT
OpenTable Diner
1 review
Dined on December 21, 2021
Overall1food1service2ambience2

I went as a birthday dinner for my daughter. The servers were kind but they where understaffed. Also the items were overpriced and not good. I enjoyed the ambiance .

DD
DetraD
Las Vegas
1 review
Dined on December 20, 2021
Overall5food5service5ambience5

Darling daughter 24 birthday

OT
OpenTable Diner
1 review
Dined on December 19, 2021
Overall3food3service3ambience4

Let me just say it's possible we didn't receive the "normal" treatment at the Sugar Factory. We had friends speak very highly of it, and we were surprised not to feel the same way. Our food was subpar, and our fishbowl didn't come until after the meal. BE WARNED. I know Las Vegas is in general quite expensive, but be prepared to spend quite a bit for very little here. Our bill was over 100 dollars for 2 pasta dishes and a fishbowl. They add a 'service charge' on top of the meal that I've never seen in my life.

That being said the one redeeming quality was that the fishbowl did not disappoint. Tasty and impressive. You won't find its like elsewhere.

OT
OpenTable Diner
1 review
Dined on December 19, 2021
Overall1food2service1ambience2

service was horrible. took 30 min to even be served

S
Sarah
1 review
Dined on December 18, 2021
Overall1food1service1ambience1

Restaurant was closed when my party arrived to the location with a reservation. No call before hand to let us know to change locations.

L
Lillie
Washington DC
1 review
Dined on December 18, 2021
Overall1food3service1ambience2

We went for my daughters 21st birthday. We were basically ignored by the waitress, finally moved to the bar and had to engage the bartender for help who seemed new. The restaurant was empty and the service was the worst I have experienced for a place that is advertised as a fun place to be. It would equate to going to Disney and instead attending a low budget fair, with people who don't want to be there. Short story the staff needs to be changed. Don't waste your time or money. You will get the opposite of an experience. A complete nightmare. More time an effort could be spent on quality service vs. celebrity advertising.

OT
OpenTable Diner
Dallas
1 review
Dined on December 18, 2021
Overall2food2service4ambience4

Food was mediocre. I had chicken tenders that were not fresh. Drinks were fine, but I’d rather taste at least a hint of tequila in my drink.

OT
OpenTable Diner
1 review
Dined on December 17, 2021
Overall5food5service5ambience5

Fun, quick service, good food, food drinks, very expensive.

C
Cindy
1 review
Dined on December 17, 2021
Overall1food1service1ambience1

Had reservations and y’all couldn’t accommodate my party of 3 due to overbooking. Booked this months in advance for my daughters 21st birthday was looking forward to this experience with y’all totally bummed out. Super sad having to tell her we can’t celebrate here.

IC
IrmaC
1 review
Dined on December 15, 2021
Overall1food1service3ambience1

We made a reservation. They claimed they didn't have it. We were never offered refills and the table was dirty.

OT
OpenTable Diner
Las Vegas
1 review
Dined on December 13, 2021
Overall1food1service1ambience1

We were seated in a corner, waiters off and on disappeared. Food was meh. We never should have come to this location; should have booked at Fashion Mall. We brought friends for who have never been to Sugar Factory and they were very disappointed. Never again.

OT
OpenTable Diner
Las Vegas
1 review
Dined on December 12, 2021
Overall5food5service5ambience5

They are great to celebrate with.

JD
JenniferD
Las Vegas
2 reviews
Dined on December 11, 2021
Overall1food3service2ambience3

Never again! This reservation was made in celebration of my niece's 14th birthday. Not only did Sugar Factory not have our reservation on record (due to Open Table error - according to restaurant), but they also forgot it was her birthday. Not to mention that we were sat with no menus and had to wait ten minutes to get menus. After that, it was all downhill. Service was poor and food was so so. Waiter barely checked on our table at all - we got on pass to see if we were ok. No waters like the water promised. No refill requests for drinks. In fact the restaurant and 90% of their staff seem more concerned and paid additional attention to those tables that had adults ordering multiple alcoholic beverages than those tables with four or less people. And mind you, regardless of table size, they add an additional 20% charge to the bill as a service fee.
I do not recommend unless you are ok with mediocre service, okay food, and are all adults that are intent on drinking heavily during your entire visit. Otherwise, save yourself the horror, time, and aggravation and go elsewhere.

OT
OpenTable Diner
Hawaii
1 review
Dined on December 11, 2021
Overall1food2service1ambience2

Horrible experience, the staff was all rude and impatient. Will not be going back to that location ever again!!! The worst part is my fiancé had to experience such crappy service on his birthday!

OT
OpenTable Diner
1 review
Dined on December 10, 2021
Overall2food2service1ambience2

I went to this restaurant for my birthday with a reservation , waited 20 minutes to get seated, and additional 40 minutes to be acknowledged by waitress and get a water. When food was brought out it was below average. We couldn't get the waitresses attention for anything. Service was horrible.

FAQs

Sugar Factory - Las Vegas Boulevard is rated 3.3 stars by 3580 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.