Sugar Factory - Las Vegas Boulevard

4.1
1968 Reviews
$30 and under
American
Sugar Factory American Brasserie plans what owners describe as “its largest and most lavish restaurant and retail complex to date” at Fashion Show mall.

The main dining room for this Sugar Factory American Brasserie takes up 12,500 square feet with an additional 3,500 square feet for the retail store, all on the first level. While candy has always been the calling card, this location will debut the brand’s new chocolate line. Guests can also get homemade ice cream, gelato, freshly made doughnuts, fudge-covered pretzel sticks, milk chocolate-covered Oreos, Rice Krispies treats and more here.
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What 1968 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.0
service
4.1
ambience
3.7
value
Noise · Moderate
75% of people would recommend it to a friend
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DestineB
1 review
Dined 2 days ago
Overall5food5service5ambience5

So fun and the food is amazing! Love the drinks! Such nice staff!

OT
OpenTable Diner
Milwaukee
5 reviews
Dined 2 days ago
Overall5food5service5ambience5

Excellent food and great drink!

OT
OpenTable Diner
Las Vegas
2 reviews
Dined 3 days ago
Overall5food5service5ambience5

This was my first visit to Sugar Factory. My husband and I absolutely loved it. We shared a burger and artichoke dip nachos. Food was really good, and the portion is more than enough for two. The drink was amazing as well - here’s a picture of me enjoying it!!!

S
Sdot
1 review
Dined 4 days ago
Overall3food3service3ambience3

Reservation times should be honored having to wait an additional 20 minutes after reservation time in 30 degree weather isn’t pleasant.

N
vipNakia
Pittsburgh
7 reviews
Dined 5 days ago
Overall5food5service5ambience5

Food was awesome! Our waitress Bianca was great!! Great customer service..keep up the great work

OT
OpenTable Diner
1 review
Dined 5 days ago
Overall5food5service5ambience5

This place was absolutely amazing from the service to the food the experience was outstanding I would give this probably one of the best places to Cavers in Las Vegas to eat at

OT
OpenTable Diner
Las Vegas
1 review
Dined 5 days ago
Overall3food3service3ambience3

Little loud for my liking. And took a while for someone to take our order.

J
Jazmin
Las Vegas
1 review
Dined 6 days ago
Overall3food5service3ambience3

Food is good, but service needs work. We waited 45 minutes outside after our reservation time before we were even seated. I had to ask the hostess who our server was because it was another 15-20mins since we had been seated and no one had even come to the table and even offer water.

a
adoram
1 review
Dined 6 days ago
Overall5food4service5ambience5

My daughters loved the place the $20 milkshake are a treat.

KS
KimS
San Antonio
2 reviews
Dined 7 days ago
Overall2food1service3ambience2

Food was bland and cold. Outdoor menu was completely different from the one inside. Not much to choose from. Drinks are not worth the $40....it was cool to see but not much else.

q
quitecontent
San Francisco
11 reviews
Dined 7 days ago
Overall5food5service5ambience5

It was a great experience. Server was very attentive and quite sociable. Really made everything a great 1st time experience. We will be back

AJ
AmandaJ
1 review
Dined 7 days ago
Overall5food5service5ambience5

It was overall great I will come back. My severe and time of wait was amazing

OT
OpenTable Diner
1 review
Dined 7 days ago
Overall5food5service5ambience5

Drinks were amazing staff was very attentive and accommodating overall great night!!

K
Katt
New York Area
1 review
Dined on November 28, 2020
Overall1food4service2ambience2

We have been here several times and I would always give five stars, however this time I dealt with the rudest manager I have ever seen. My bill was wrong and he was rude and he stormed off. Then when he returned he slammed down a corrected bill huffed and puffed and then stormed off again. With everything going on in the world today, trying to bring my family out for a nice meal to “try and feel normal” this experience made me realize that I would rather take my family to a family owned and operated restaurant that I don’t have to drive 1/2 hour too. They have lost my business, which is sad because like I said we have been there several times and always had a great experience and great service.

TT
TiffanyT
San Diego
2 reviews
Dined on November 27, 2020
Overall5food5service5ambience5

Friendly service, tables spaced out appropriately. Need a reservation to dine. Was seated immediately. Service prompt and food came out in a timely manner. Delicious and exceptional quality.

OT
OpenTable Diner
Minneapolis
1 review
Dined on November 27, 2020
Overall2food2service2ambience5

We made reservations and checked the box for celebrating a birthday. The hostess confirmed we were celebrating a birthday. There was another birthday that was just finishing and a group that was spread out over 4 possibly 5 different tables...We watched both partys get a sparker top desert. We however were not so lucky. Disappointing!

OT
OpenTable Diner
1 review
Dined on November 27, 2020
Overall1food1service5ambience1

Drinks were horrible and the food.

JL
JennaLee
1 review
Dined on November 27, 2020
Overall5food5service5ambience5

This was my first time at Sugar Factory but it will not be my last. Been wanting to eat there since I visited in 2015 but they were closed. Got to enjoy my birthday at a wonderful place.

LL
LuLu
1 review
Dined on November 27, 2020
Overall1food1service1ambience1

Horrible!!!.... rude staff and bad food. Don’t go to Vegas location

OT
OpenTable Diner
1 review
Dined on November 25, 2020
Overall5food5service5ambience5

Great drinks food was tasty too !!!

H
Hann12ah
1 review
Dined on November 25, 2020
Overall5food4service5ambience5

The drinks and the milkshakes were absolutely incredible. The food was also very good, but everything is big so I’d recommend the milkshakes and drinks.

A
Alicias
San Antonio
1 review
Dined on November 25, 2020
Overall5food4service3ambience5

There were a few loud groups in the restaurant. And after a 10 minute wait a female server came and took our drink order and told us someone else would be serving us. Not sure if it was shift change but this caused confusion because she came back multiple times as well as our make server. Each time they would ask did anyone do this yet?

PF
PatriceF
Baltimore
1 review
Dined on November 24, 2020
Overall3food3service4ambience5

The food didn’t live up to the hype of the advertising. It was good food but not great.

CA
ChrisA
1 review
Dined on November 23, 2020
Overall1food1service1ambience1

Terrible customer service, they only care about your money. Had a reservation for 8:00. Got stuck in traffic and called and they said it would be no big deal, my table will be held for 15 minutes. I walked in at 8:04 and they told me there were 4 parties now ahead of me. I asked to talk to a manager 3 times before one finally came over When we were sat at 8:34. She said we were late so that’s why it was a bit of a wait. I explained to her how the girls at the hostess stand told me I had that 15 minutes before my table is given away and I asked her what the sugar factory does for me when they’re 30 minutes late. She told me they don’t do anything and I never even got a apology from her. All they care about is your money at this place.

CA
CrystalA
San Francisco
1 review
Dined on November 22, 2020
Overall3food3service3ambience3

We enjoyed our visit but bathrooms needed a lot of attention , very Dirty!

OT
OpenTable Diner
Chicago
3 reviews
Dined on November 22, 2020
Overall5food5service5ambience5

Excellent food and service

LD
LaDonnaB
1 review
Dined on November 22, 2020
Overall5food5service5ambience5

Everything was great, you will not be disappointed!!!

DH
DominiqueH
1 review
Dined on November 22, 2020
Overall5food5service5ambience5

Had a great time the food was amazing, and a lot more than I expected. I couldn’t get through 1 mimosa and they were unlimited lol🤦🏾‍♂️. Great experience

OT
OpenTable Diner
Las Vegas
1 review
Dined on November 22, 2020
Overall5food5service5ambience5

Everything was amazing. Reasonably priced.

a
altonettem
1 review
Dined on November 21, 2020
Overall5food5service5ambience5

I came for the energy and got just that. The only thing I'd recommend is better lighting, we were seated in a dark corner in the back and had to use our cell phone light in order to see the menu

OT
OpenTable Diner
Las Vegas
1 review
Dined on November 21, 2020
Overall5food5service5ambience5

Wonderful place to eat, I give an A+ for the food & drinks. Ran into traffic & was over 15 mins late but they were nice enough to keep my reservations. Very friendly

OT
OpenTable Diner
San Diego
2 reviews
Dined on November 21, 2020
Overall3food3service5ambience2

It was really crowded, and we felt like there were no COVID precautions taking place... but our server Peter was really kind and attentive and a manager even was helping us which was nice to see. Honestly without our server, we’d have a terrible time.

CH
CourtneyH
Indiana
2 reviews
Dined on November 21, 2020
Overall4food3service3ambience3

Food over priced and nothing special. Drink experience was good.

OT
OpenTable Diner
Las Vegas
1 review
Dined on November 21, 2020
Overall5food5service5ambience5

Amazing food, strong drinks, friendly staff!

W
Wendi
San Francisco
1 review
Dined on November 21, 2020
Overall5food5service5ambience3

It was so loud we couldn't even had a conversation at our table!

L
Lizbeth
1 review
Dined on November 20, 2020
Overall5food5service5ambience5

Amazing service and food!
Fast customer service and delicious choices of food! Will come again.

JU
JUELZ
1 review
Dined on November 20, 2020
Overall5food5service5ambience5

Jason was awesome! Great customer service. Food was good and the specialty drink was tasty and fun

IA
IsabelA
1 review
Dined on November 19, 2020
Overall4food4service5ambience4

Our waitress was very friendly and attentive. Drinks were amazing.

LR
LillieR
New York Area
4 reviews
Dined on November 19, 2020
Overall2food3service1ambience1

Very poor service. Food not as great as when they opened.

AC
AngelaC
1 review
Dined on November 18, 2020
Overall5food5service5ambience5

Watching all the crazy milkshakes and desserts was amazing. We shared a watermelon margarita. It was so cool!! And tasted good. We had the steak sandwich and it was phenomenal. Soft bread. Well cooked steak and we couldn't get enough of the fries!!! We will be back every time we're in Vegas!

FAQs

Sugar Factory - Las Vegas Boulevard is rated 4.1 stars by 1968 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.