Sugar Factory - Las Vegas Boulevard
Sugar Factory American Brasserie plans what owners describe as “its largest and most lavish restaurant and retail complex to date” at Fashion Show mall.
The main dining room for this Sugar Factory American Brasserie takes up 12,500 square feet with an additional 3,500 square feet for the retail store, all on the first level. While candy has always been the calling card, this location will debut the brand’s new chocolate line. Guests can also get homemade ice cream, gelato, freshly made doughnuts, fudge-covered pretzel sticks, milk chocolate-covered Oreos, Rice Krispies treats and more here.
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Chaz was a terrible server. We got there in the morning right when it opened and there were only 6 tables in use. We got one soda and then never got another one until we got up to leave. Even a manager came by asked if we needed anything and when we told him we needed drinks he said ok I’ll find him for you. It was 20 minutes later and we were irritated by that time. Then when we got the check he stood at our freaking table and never left. He watched my husband fill the tip. SO RUDE who does that? If this is how you treat your normal bread and butter customers no thanks we will choose another restaurant. Our bill was $165.00 and trust me it wasn’t worth it. Believe me in Vegas there are a lot of options. Thanks but no thanks!!
This place is a real treat! It's worth spending a little extra to have a great meal that's so fun and instagrammable.
The Sugar Factory is a fun and festive place! Great ambiance for all occasions. The drinks are amazing and the food portions are pretty good. We were seated at table that seemed like it was just put in the middle of the restaurant. It was right by the bar, surrounded by booths and tables next to the windows, so my kids had fun watching the drinks being made. But otherwise, it seemed like an awkward place for a table. Our server was ok...she completed the minimum requirements of greeting us and taking our order. The food was delivered by other people as it came out. We ordered the rainbow sliders, shrimp Caesar salad, fries, and calamari. I specifically asked for all the food to come out together. The sliders came out first....then about 5 mins later, we got our drinks. Then a few minutes later the rest of the food. Our server never came back to offer water or get us boxes. This meal was over $200....I would have expected better service.
The Berry Bliss and Fetticinie Alfredo were amazing. I wish there was more interactions done for the birthdays like i have experiences at other Sugar Factory’s i have been to.
The drinks were amazing - with the smoke from the dry ice, in enormous goblets, this was the best part of the experience. The food was pretty good, but not great. Nice presentation. Our server was slow and not very attentive - maybe she was just having a bad day. For the high prices of everything, you expect everything to be awesome, and it unfortunately wasn't.
Ambiance was great. The service was fine, but the food was not at all worth it. I will be telling everyone to go for the drinks and atmosphere, but leave the food alone.
The food was delicious. Such a fun atmosphere. Feels like you’re in Hollywood.....
I was excited to learn a new Sugar Factory was now in Las Vegas. My family and I regularly celebrated special occasions at the old one inside Paris and were sad when it closed. Unfortunately, I have nothing positive to say about this Sugar Factory. From the fact that you cannot figure out which door to enter from or where the hostess stand is, to a noise level that makes any sort of conversation impossible, to virtually non-existent service, to marginal (at best) food, to prices impossible to justify it was one terrible experience to the next. Stay away. This is Vegas - you don’t have to settle for overpriced, bad food and bad service. There’s plenty of options.
Excited to celebrate a birthday there, we booked with ease on OpenTable. We were quickly seated and the menus passed around. I have no complaints about the food. The shakes were quality and tasted better than they looked. All the food was impeccable. Our waiter on the other hand was the worst. He never came back to our table but to rush water to fill our glasses and run away without asking us how we were doing or even making eye contact. I had to raise my hand or holler at passing employees for service. We wanted a Birthday song and waited and waited for over 35 minutes to be addressed. Our table was full of our dirty plates we stacked nicely but he never came by to take them away. I was really angry and he didn't seem to care. I chose a 3/5 stars because the food was excellent but the service was terrible. No I would not go back.
Amazing experience, great food!
This was an amazing experience! We loved watching all the fun orders come out. We enjoyed every minute of it!
The food is just ok, but the desserts are great. It is very loud. Our waitress disappeared on us for 40 min. Thankfully the manager got our check for us and was very accommodating.
Good food... great drinks... SUPERB desserts!
We had so much fun and our waitress was great! Fun food and drinks and everything tastes great. This restaurant is a definite go-to!!!
For having made reservations 3 weeks in advance it felt like they just stuck us in the most random spot. The server was horrible, no personality and very annoyed by our questions. They has no sugar for our coffee. The Sugar Factory was out of sugar. Had to wait a long time for our coffee and the server hardly came back to check on us.
Service started out okay. The host took us to our table and it wasn’t clean/ready. No big deal. Upon sitting down, we were greeted by our waitress; we placed our order; food arrived with no issues. When we were done with our meal the waitress was nowhere to be seen; we waited about 15 minutes before we were asked if we wanted a box by the table cleaner who was rudely reaching over our food before we could acknowledge her. Let’s just say we were finally able to leave the restaurant approximately 30 minutes after completing our meal. I’ve been to this establishment plenty of times but it’s hit and miss.
We wanted to order a 19.00 milkshake. We were told they didn't have any glasses available. That was the main reason we went there. Then we continued to see them bring milkshakes to parties that came after us. We had to speak to the manager more than once as well as our server to finally get one! Very expensive for average food.
This restaurant is so over-hyped. The food isn’t great and the service was horrible. It’s a fun place to go and look at the candy themed decor, but that’s about it. We spent over $400 on our party and most of us barely touched our food. We waited 35 minutes for our waiter to even offer us a drink and then he never came back with more water or asked how we were doing. We went to this restaurant when it was at Paris and the food seemed much better, but now everything seems commercialized. Their big thing is dessert and drinks and the shakes were good. If you like a lot of candy in your alcohol and cool instagram photo opps, this place works, but otherwise save your money.
Excellent service and food. Justin our server was phenomenal.
The food was incredible! Absolutely loved the decor in the restaurant! Staff excellent!
Love the ambiance 😊
Love the atmosphere
This was fantastic. The burgers were great and the cocktails were better.
Service here was very slow! The servers are not attentive to you and they don’t even check on you. We waited for a very long time to receive our food and our drinks and when they finally came they were wrong. We had to chase down the server 2 times to ask for our drinks. After we were done eating we waited 35 minutes for our check! The manager gave us a free drink and 50% off but it was not worth the horrible experience! It was my first and last time there!
Terrible service did not receive our drinks for 20 mins. We both ordered the surf n turf the lobster did not even taste like lobster, I couldn’t eat it. The steak was under cooked, when I asked for medium and they gave me rare. My boyfriend didn’t get a refill on his soft drink for 22minutes. The goblets drink is not worth the $39. I ordered the berry bliss and there were no berries in it and hardly any alcohol. The music is so loud I could barely hear my boyfriend talking, when he was sitting right next to me. On top of making a reservation for this place a month in advance the hostess did not even know about. Took about 18 minutes just to finally get our waiter to get our check.
Want there for my birthday has a good time the sugar factory In Las Vegas is different From the one I went to in Florida the one in Florida did more for your birthday than Vegas
Great place. The waiters were so attentive. It’s very noisy but the vibe is laid back and relaxed. It’s a bit difficult to get to so give yourself time.
The service was not good they messed up my daughters order. It’s way overpriced and SUPER crowded. Not really worth it.
We stayed in Vegas for four days and The Sugar Factory was the worst eating experience we had. The server ignored us the whole time. The food was ok, but took a while to arrive. We finally had to flag down the server and ask for the bill. This was our first and last visit.
Definitely get the drinks, incredible and the cakes were awesome, took some home and enjoyed for days!
The atmosphere was fun and lively! It's a great place to celebrate a birthday!
Best calamari food tasted amazing I would definitely recommend this place for people to eat when in Vegas
21st birthday dinner
Great service, good food, and friendly staff. Our first time there and our family really enjoyed the experience.
Our party of 9 really enjoyed everything! Our table was ready when we arrived, our waiter was attentive, no one’s order was messed up, and the food was delicious!
Maria, our waitress, was the best! Very attentive and kind! Thank you Maria for a great experience at the sugar factory! You rock 🤘!
My family had a wonderful time. My son loved his 10th Birthday dinner.
It was an amazing night. Food was delicious and the ambiance of the place was very good
Well, let me start saying that our waitress Jeannette went above and beyond to not only accommodate our needs but also was very professional, friendly and made sure that we were happy. I would have like to have seen the manager walk around to make sure everyone was having a good time, outside hostess was very nice, inside hostess not friendly at all. Ladies at the candy store and bartenders very helpful and friendly.
I Will definitely come back to this location again and will recommend it to friends and family, great atmosphere, great music!
This is a must go to place when you visit vegas! The drink selection is amazing and so fun and creative. The food is delicious as well, and you can't forget the sweets shop. I ended up going back there twice. The goblets were amazing! Love this place!