Sugar Factory - Las Vegas Boulevard

4.1
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1266 Reviews
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$30 and under
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American
Sugar Factory fans, brace. The restaurant version of the celebrity-friendly brasserie is about to return to the Strip in February!

Sugar Factory American Brasserie plans what owners describe as “its largest and most lavish restaurant and retail complex to date” at Fashion Show mall.

The main dining room for this Sugar Factory American Brasserie takes up 12,500 square feet with an additional 3,500 square feet for the retail store, all on the first level. While candy has always been the calling card, this location will debut the brand’s new chocolate line. Guests can also get homemade ice cream, gelato, freshly made doughnuts, fudge-covered pretzel sticks, milk chocolate-covered Oreos, Rice Krispies treats and more here.
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What 1266 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.0
service
4.2
ambience
3.6
value
Noise · Moderate
72% of people would recommend it to a friend
5
4
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AB
Portland
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 4

We love Sugar Factory- food and staff weren’t amazing 🥳💕

L
Phoenix
24 reviews
Dined 5 days ago
Overall 4food 2service 3ambience 4

We came here for my daughter‘s birthday. The desserts are absolutely delicious! The food is very pricey and it is just average. I recommend coming here for the desserts only. They even charge you five dollars to get a birthday candle.

B
Hawaii
4 reviews
Dined 5 days ago
Overall 3food 3service 2ambience 3

Not what we expected.
Food was mediocre, service not the best - Server could’ve been a little more friendly.

AQ
1 review
Dined 7 days ago
Overall 4food 4service 3ambience 5

Good food. Service was a little slow but overall a good experience.

DM
Las Vegas
1 review
Dined on October 5, 2019
Overall 3food 3service 1ambience 5

Honestly it was wayyy over priced for the quality of food and drink. The goblets are fun to grab if you’re on the strip but the food is not worth the price and our waitress was actually offstandish with us the entire evening

TJ
New Orleans
1 review
Dined on October 5, 2019
Overall 2food 2service 4ambience 3

Food was mediocre compared to the price I got the salmon with asparagus and mashed potatoes which cost $35 dollars and I was not impressed. Food tasted decent but quality definitely didn't match the price tag. The drinks were good but pricey as well. Overall it was okay no plans to return though.

DL
Las Vegas
42 reviews
Dined on October 5, 2019
Overall 4food 4service 5ambience 4

Great place to have a party get together. Good selection of food and drinks and some of it eclectic--but hey, its Sugar Factory.
But, it was busy and way too loud to carry on much conversation. Music was very loud which caused everyone to have to speak very loudly. Takes away from the experience a little.

K
1 review
Dined on October 1, 2019
Overall 1food 1service 1ambience 2

Food was awful and overpriced. Desserts decent. Dessert drinks are good but hardly any alcohol. Service is awful. Tourist trap. Way better places in Vegas.

OT
1 review
Dined on September 29, 2019
Overall 3food 1service 2ambience 3

The place just look basic, I was looking for something more classy, I was very disappointed. I wasn’t able to order what I want it, they were out of so many things no type of fish was on the menu which was my plan to have the salmon.

JT
1 review
Dined on September 29, 2019
Overall 2food 2service 3ambience 2

Over all, it was a little run down and not very clean.

JD
San Francisco
1 review
Dined on September 28, 2019
Overall 5food 3service 4ambience 4

The only complaint I have was that I ordered and egg Benedict and my egg yolk was cooked all the way threw sadly..

OT
Orange County
31 reviews
Dined on September 28, 2019
Overall 5food 5service 5ambience 5

The food was great and a very good variety. Nice outdoor seating. Our server Harlan was great and went out of his way to make me an ice tea flavor that I wanted. Great place to eat on the Strip.

OT
Dallas
2 reviews
Dined on September 27, 2019
Overall 4food 4service 4ambience 4

There website says open at 9am Friday-Sunday but we get there for our reservation and find out they don’t open till 10 on Friday! Change your website please!!!

JS
Las Vegas
1 review
Dined on September 23, 2019
Overall 2food 1service 2ambience 2

We got to restaurant early for a large party. The table was ready and the restaurant was empty. The hostess was not going to let us sit and order drinks while we waited for the rest of the party showed up. Considering the restaurant was empty and we wanted to order drinks I was not pleased- We should have stayed at previous restaurant we were having drinks at. The food quality was poor and everyone agreed and 2 people actually complained of stomach issues after having the Alfredo. Very high priced for quality of service. Total tourist trap.

OT
Las Vegas
1 review
Dined on September 22, 2019
Overall 3food 5service 4ambience 4

We had the unlimited mimosas for the Sunday brunch but you could hardly taste the champagne. The seat I sat on had cracks all over it which is no big deal except I was wearing shorts and the edges scraped and pinched my legs. Not the worst place but not the best place. For what we paid, it was definitely overpriced and the watered down mimosas made it even more so.

MC
1 review
Dined on September 21, 2019
Overall 1food 1service 4ambience 1

Food was terrible, restaurant was way too loud, but waiter was nice.

AL
1 review
Dined on September 21, 2019
Overall 3food 2service 3ambience 4

Fun environment with good drinks and great deserts lots of fun. Service was fine but food was mediocre.

k
Las Vegas
14 reviews
Dined on September 21, 2019
Overall 3food 1service 3ambience 4

We went here for my daughters birthday (teenager) and we got pretty much what we expected....good ambiance with fun shakes, fair service and poor quality food.

Yes, there are fun things to choose from on the menu, like $40 cauldron type drinks with dry ice, and colored buns on small sliders, but apart from the shakes, the food is really lousy. With the drinks and the ambiance I'm actually quite surprised by the incredibly poor quality of the food....it wouldn't take much to up some of the ingredients. The tomato bisque soup tasted worse than a can of Campbell's. And the buns on the sliders were rock hard.

The only saving grace was the support from management to provide a discount to Military (which my husband proudly served for 20 years). So yes, we'd come back for the shakes, but other than that, don't eat here and expect a delicious meal.

OT
Los Angeles
1 review
Dined on September 21, 2019
Overall 1food 1service 1ambience 1

Friends bachelorette brunch.

OT
Los Angeles
2 reviews
Dined on September 20, 2019
Overall 5food 4service 5ambience 5

Celebrating our Wedding day 👰🏻🤵🏻♥️

KS
Las Vegas
2 reviews
Dined on September 20, 2019
Overall 5food 5service 5ambience 5

Food was good. Waiter was very attentive. Super cute.

OT
1 review
Dined on September 20, 2019
Overall 4food 5service 3ambience 5

The server was awful. He did not pay attention to us for most of the visit. We were not a difficult table by any means. We didn’t get a single refill, even though I asked for them.
Right when we were ready to pay (which we waited a while for) he said “oh, our credit machines are down so we can only take cash. Unless you want to chill for a while” (we were going on 2.5 hours at this point. My husband was outside with the kids because, they can’t sit still for that long. So the server came over and asked if we had figured It out. I told him i was waiting for my husband to walk back with the cash.
He said “oh, let me see if the cards work” took our cards and said “oh yeah, they worked”
Food was amazing and dessert was even better.

MS
1 review
Dined on September 18, 2019
Overall 2food 4service 2ambience 2

Server was very awkward & just seemed like he didn’t want to serve us. Also they had everybody in the restaurant sitting on only one side so we were all super close to one another.

CC
1 review
Dined on September 15, 2019
Overall 2food 1service 2ambience 2

Not a good first impression when over half the menu is unavailable including the drink menu. Basically, our party had no choice but to order burgers & the Sugar Goblets were limited to the ones that only had vodka. We were not told about the limited menu until after we were seated and ready to order. No discounts offered either. Very bad first impression.

CJ
1 review
Dined on September 15, 2019
Overall 3food 2service 4ambience 3

Drink was really good but the food portion and quality did not match the price. I was super disappointed as it was my first time

JM
1 review
Dined on September 15, 2019
Overall 1food 1service 3ambience 1

After we received our water we were told they were out of ALL pasta dishes, no salmon, no whipped cream for shakes etc.??????

OT
1 review
Dined on September 14, 2019
Overall 1food 2service 4ambience 3

Disappointed staff informed us they were out of most of food that night and we were served drinks in plastic cups. The amount of money you spend here would expect better quality

OT
Jacksonville
1 review
Dined on September 14, 2019
Overall 5food 5service 5ambience 5

I took my husband to celebrate his Birthday! We had a great time!! The staff was awesome and we loved the experience!
We will definitely be back!

LW
1 review
Dined on September 14, 2019
Overall 3food 3service 3ambience 5

Yes, maybe to go in for some treats. I thought it would be more kid friendly but it seems more geared toward adults as there is no kids menu.

JH
Las Vegas
15 reviews
Dined on September 14, 2019
Overall 2food 4service 4ambience 2

This was our first visit to the Sugar Factory, and will probably be our last. The Sugar Factory is conveniently located in the Fashion Show Mall, across the street from Treasure Island and the Wynn. The décor was fine, but somewhat annoying with the looped video playing on the screen about all the famous celebrities that visit the Sugar Factory. If they were trying to sell themselves on who is seen at the Sugar Factory, I would have never gone in the first place. My wife had a artichoke dip appetizer/starter dish, I had a Club sandwich, and we both had a goblet drink each. The sandwich was good, and my wife said the artichoke dip was good also. Service was good with the restaurant being mostly empty (we had lunch at 11:00 AM). Was it over one hundred dollars good, no!

OT
Mexico City
1 review
Dined on September 14, 2019
Overall 3food 3service 2ambience 2

No había azúcar, mal servicio,

Report
OT
San Antonio
1 review
Dined on September 9, 2019
Overall 5food 4service 4ambience 4

Great drinks. Great food.

B
1 review
Dined on September 8, 2019
Overall 2food 3service 3ambience 2

Food and service was average, for an average restaurant, not a place marketed as upscale and filled with celebrities. Speaking of marketing maybe they should do some more as we were one of only five tables in the restaurant on a Sunday at 11am, prime breakfast time in Vegas. Maybe is was because of the way the place looked? Because I sure noticed the missing chandelier with the hole left and exposed wires on another? And the candy shop, yeah no, try not looking so much like a sweet factory and more like a Lolli & Pops. Even then, $22 for a sucker with some plastic rhinestones on it.. oh and to top it off my reservation was for the chocolate lounge for a birthday. Well the chocolate lounge is closed, and the outdoor space with it looks run down and cheap. And nothing came of the birthday part at all.

TG
San Diego
1 review
Dined on September 1, 2019
Overall 2food 2service 2ambience 3

Didn’t live up to our expectations. The food was mediocre at best, service was lacking, on the plus side...the shakes were definitely good, but way overpriced. It was a one and done for us.

LG
Chicago
9 reviews
Dined on September 1, 2019
Overall 4food 4service 4ambience 4

A little hard to find the door I went to a few different doors that were not the actual front door! Always a fun environment and great selections! We loved everything and will be back!

OT
Houston
1 review
Dined on August 31, 2019
Overall 2food 3service 2ambience 4

Service was slow considering the restaurant was not full. We sat outside and our server was working the bar and our tables. They need more workers.

R
1 review
Dined on August 30, 2019
Overall 2food 1service 1ambience 4

Tbh I tried the sugar factory for the first time over this Labor Day weekend & I don’t see what the hype is about. Of course the cute drinks are cool but they weren’t that good or strong , also the food wasn’t good either. The service was okay. A lot of waiting happened and also they forgot to bring out my birthday dessert because they were so busy. If you wanna take cute photos and have a cool drink ( do something cute with friends) then this is the place for it. If you want a good meal you’ll be disappointed. I’m a vegas native btw .

OT
Las Vegas
1 review
Dined on August 30, 2019
Overall 4food 5service 4ambience 5

I'm from San Diego and we have a sugar factory, but it is significantly smaller. This location was amazing and had so much more on the menu. The food came out fast and looked great. DESSERT WAS AMAZING! It was worth the trip and will definitely recommend to friends and family

BC
Atlanta
20 reviews
Dined on August 30, 2019
Overall 4food 3service 5ambience 4

The drinks and desserts are unique and adds a fun factor to the atmosphere.

JM
1 review
Dined on August 29, 2019
Overall 5food 5service 5ambience 5

I had an amazing experience there, the food was excellent and the staff were all friendly and helpful. I highly recommend Sugar Factory and can’t wait to go back.

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