Sugar Factory - Jacksonville

Name: Sugar Factory - Jacksonville
Address: 4910 Big Island Drive, Jacksonville, FL, United States, 32246-5302
Telephone: (904) 551-0961
Price range: $31 to $50
Rating: 2.9

2.9 (887)

$31 to $50

American

4910 Big Island Drive, Jacksonville, FL 32246-5302

Make a reservation

2 people

Jul 6, 2025

9:30 PM

Booked 15 times today

About this restaurant

Lively
Great for creative cocktails
Good for special occasions

America’s favorite eatery and celebrity hotspot, expands with its newest location in Jacksonville, Florida, now taking reservations. The family-friendly, high-energy, world-famous celebration destination known for its sweets and treats.

“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Jacksonville area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas. From our photo op walls to our staff, every element at Sugar Factory American Brasserie Jacksonville is designed to give guests a memorable, Instagrammable experience from the minute they walk into the minute they leave,” says owner Charissa Davidovici.

Dining areas

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
American, Cocktail Bar, Dessert
Hours of operation
Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm
Phone number
(904) 551-0961
Website
http://jackson.sugarfactory.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Executive chef
Anibal Rosales
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
Private party contact
Dana Sugarman: (407) 270-7082

Location
4910 Big Island Drive, Jacksonville, FL 32246-5302
Neighborhood
Baymeadows
Parking details
Public Lot
Additional
Bar/Lounge, Cocktails, Full Bar, Takeout, Weekend Brunch, Wheelchair Access, Wine

Private dining

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What 887 people are saying

Sugar Factory - Jacksonville reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

2.9

2.9 based on recent ratings

2.9Food
3.5Service
3.1Ambience
2.5Value

Noise • Energetic

Review summary

AI-generated from verified diner reviews

Sugar Factory in Jacksonville offers a vibrant, party-like atmosphere that is perfect for special occasions. The restaurant is praised for its "great experience for kids' birthdays" and "fun desserts." Many enjoy the "delicious cocktails and great brunch spot." However, some reviews mention that the venue can be "overpriced" and "loud."

887 Reviews

M
Megan
Jacksonville / Northeast Florida1 review
1.0
Dined 4 days ago
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 2
We got there and the first thing we noticed is the lay out is like a cafeteria. Sat down to order, my husband got a coffee, which never arrived. The server kept saying she doesn’t know where it’s at or what happened. It took 10 minutes to get water. I ordered chicken and waffles, the chicken was burnt and dry. The cutlery was cheap dollar store utensils and there was flies hovering over my food. The bathroom was worse than a gas station bathroom on interstate 75. The waitress came twice and the last time to give us our check. Offered 10% off of our two waters, chicken and waffles and burger. The bill was still over $60. I did not send my food back because they couldn’t even serve coffee I was afraid of what would happen if I did. This was my 45th birthday, we went for the desserts and left before getting them because of how bad it was. It was loud and there was children running around our table. Will never go again and will definitely not recommend it.
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S
Shanetra
Jacksonville / Northeast Florida1 review
2.0
Dined 4 days ago
1. Overall 2
2. Food 2
3. Service 4
4. Ambience 2
They were very short staffed. We had a birthday reservation and after being seated waited 1 hour before we even received drinks!! Our server was very knowledgeable and flexible under the order of waiting tables and bartending. The manager was chillin casually on the back patio as the place went up in flames. This was a July 3rd evening reservation but my first experience here. The food was basic and very small portion for the price. The entire experience was not worth the wait. I would go back again for brunch on a weekday in hopes of a better experience. I was just really disappointed because it was my birthday dinner.
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J
James
Washington, D.C. Area5 reviews
3.0
Dined on June 28, 2025
1. Overall 3
2. Food 3
3. Service 4
4. Ambience 3
Is’s a party atmosphere. There is a lot on the menu and tons of sweet stuff but the desserts are way two big for a couple. We are a mature couple so it wasn’t our vibe.
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K
Kristopher
Jacksonville / Northeast Florida3 reviews
1.0
Dined on June 21, 2025
1. Overall 1
2. Food 1
3. Service 5
4. Ambience 1
We visited Sugar Factory to celebrate a birthday, having heard nothing but great things about the place. We planned to enjoy a night out, spoil the birthday girl, and create happy memories. Unfortunately, we ended up leaving early, feeling shaken and disappointed. Not long after we sat down, a fight broke out just a few tables away. It escalated quickly, with yelling, pushing, and even furniture being moved. I had my family with me, and as I looked around, all I could think about was getting them out safely. What was meant to be a joyful celebration turned into a stressful situation, with me scanning for exits and shielding my loved ones. I expected the staff to have better control over the situation. It took too long to de-escalate, and during that time, the entire mood of the place shifted dramatically. We didn’t feel safe anymore, and I don't take chances when it comes to my family. We left before we even placed our order. I understand that unexpected incidents can happen anywhere, but safety and professionalism should be the foundation when running a venue that attracts families and celebrations. I hope they implement changes for everyone who wants to give someone they care about a night to remember… for the right reasons.
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J
Jason
Unspecified1 review
3.0
Dined on June 21, 2025
1. Overall 3
2. Food 2
3. Service 2
4. Ambience 2
Food was borderline average at best and overpriced for its quality. Music was extremely loud to the point it was hard to hold a conversation amongst our table. I have dined at the Hard Rock Casino (Tampa) location which was great, and had high hopes for the same experience in Jacksonville. This was not the case. I will not dine at this location again.
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T
Toshiba
Greensboro / Winston Salem / Highpoint2 reviews
4.0
Dined on June 18, 2025
1. Overall 4
2. Food 4
3. Service 4
4. Ambience 4
I must have gone on the wrong day. It was 5 groups of five at different tables. They were out of a lot of stuff on the menu and a lot of ingredients for drinks at the bar. My waiter was the only thing that was great. Had to move to another table after I received my meal because of maintenance. I am was on vacation for my birthday so if I knew of other places I would have went there..
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K
KATHERINE
Miami - Dade6 reviews
2.0
Dined on June 17, 2025
1. Overall 2
2. Food 3
3. Service 4
4. Ambience 2
This location was quiet. We went during the week and there was hardly anyone there. It looks a bit run down. The food was not bad but not great either. It’s super expensive for what it is. The service was good but the food took a bit long for the kitchen not being busy. We don’t need to go back.
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B
Breanna
Atlanta1 review
5.0
Dined on June 16, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great experience for my daughter's 10th birthday! The food was hot and fresh.
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OT
OpenTable Diner
Seattle / Eastern Washington1 review
4.0
Dined on June 8, 2025
1. Overall 4
2. Food 5
3. Service 5
4. Ambience 3
The food and service was great. The bathroom was a mess. There was only one of three stalls working and no toilet paper.
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M
Marla
Jacksonville / Northeast Florida2 reviews
2.0
Dined on June 6, 2025
1. Overall 2
2. Food 1
3. Service 1
4. Ambience 5
Horrible experience…The food was awful and the service was subpar.
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FAQs

Sugar Factory - Jacksonville offers takeout which you can order by calling the restaurant at (904) 551-0961.

Sugar Factory - Jacksonville is rated 2.9 stars by 887 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Jul 6, 2025

9:30 PM

Booked 15 times today

Google Map for Sugar Factory - Jacksonville

4910 Big Island Drive, Jacksonville, FL 32246-5302

Dining areas

Additional information

Neighborhood
Baymeadows
Hours of operation
Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm
Price
$31 to $50
Cuisines
American, Cocktail Bar, Dessert
Dining style
Casual Elegant
Dress code
Business Casual
Parking details
Public Lot
Payment options
AMEX, Discover, Mastercard, Visa
Executive chef
Anibal Rosales
Additional
Bar/Lounge, Cocktails, Full Bar, Takeout, Weekend Brunch, Wheelchair Access, Wine

Website
http://jackson.sugarfactory.com/
Phone number
(904) 551-0961
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
Private party contact
Dana Sugarman: (407) 270-7082

Sugar Factory - Jacksonville

Make a reservation

About this restaurant

Dining areas

Additional information

Private dining

Private dining

Custom inquiry

Ask Concierge
AI Beta

Menu

What 887 people are saying

Overall ratings and reviews

Review summary

FAQs

Does Sugar Factory - Jacksonville offer delivery through OpenTable or takeout?

How is Sugar Factory - Jacksonville restaurant rated?

Is Sugar Factory - Jacksonville currently accepting reservations?

Make a reservation

Dining areas

Additional information