Sugar Factory - Jacksonville

Sugar Factory - Jacksonville reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jua

   Unspecified1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   First, they seated us and then told us they had seated us by mistake and that we would have to wait 15 to 20 minutes for service. Then they brought us our drinks. We ordered Sprite, and Sprite is supposed to be completely transparent, but this Sprite was colored. My wife and I ordered the same thing, and what they brought were two different things. The music was very loud, and we could barely hear what we were saying. The food was okay, but I don't think I'll go back.
   

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2. K

   Kristin

   Jacksonville1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Server was not attentive. Zero TP in the women’s bathroom.
   

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3. J

   Julie

   Jacksonville1 review

   1.0

   Dined on May 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Really disappointing experience at a restaurant we have enjoyed in other cities.
   

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4. G

   Glenn

   Charleston1 review

   3.0

   Dined on April 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Good for special occasions. Desserts are fun, and food is ok and way over priced. Good energy with music.
   

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5. P

   Paige

   Unspecified1 review

   2.0

   Dined on April 23, 2025

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 4

   My daughter enjoyed celebrating her birthday and she said the steak and cheesecake was the best. Happy times happy memories. Thank you the waiter was excellent.
   

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6. L

   Leslie

   Unspecified1 review

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This is more of a show than a dinner. There are constant birthday celebrations which contain loud songs and sometimes dances which were great to watch. However, our table was broken and every time we leaned or pulled a drink off the whole table would wobble. The speciality drinks took an extremely long time to finally arrive to our table which was weird since we sat right next to the bar.
   

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7. D

   Donna

   Jacksonville2 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a fantastic place for a celebration!! Loved every second of all of it!!
   

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8. E

   Eduardo

   Jacksonville3 reviews

   5.0

   Dined on April 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place! Lovely experience, but the only thing that is a downside is the price. 2 burgers with fries and 3 tacos with rice and beans cost me $92. $112.00 with the 25% tip. Other than that, this is a great place to celebrate birthdays or celebrations!
   

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9. C

   Christie

   Jacksonville2 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was fantastic, mimosas were delicious with great presentation, and our server Mike was phenomenal. He really spoiled us. Great brunch spot. We will be back.
   

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10. R

    Remy

    Jacksonville1 review

    4.0

    Dined on April 6, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Me and my family had a wonderful time. This was or second vist and it was just a nice as the first.
    

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