Sugar Factory - Jacksonville

Name: Sugar Factory - Jacksonville
Address: 4910 Big Island Drive, Jacksonville, FL, United States, 32246-5302
Telephone: (904) 551-0961
Price range: $31 to $50
Rating: 3.2

3.2 (860)

$31 to $50

American

4910 Big Island Drive, Jacksonville, FL 32246-5302

Make a reservation

2 people

May 10, 2025

8:30 PM

Booked 60 times today

About this restaurant

Great for creative cocktails
Good for special occasions
Lively

America’s favorite eatery and celebrity hotspot, expands with its newest location in Jacksonville, Florida, now taking reservations. The family-friendly, high-energy, world-famous celebration destination known for its sweets and treats.

“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Jacksonville area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas. From our photo op walls to our staff, every element at Sugar Factory American Brasserie Jacksonville is designed to give guests a memorable, Instagrammable experience from the minute they walk into the minute they leave,” says owner Charissa Davidovici.

Dining areas

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
American, Cocktail Bar, Dessert
Hours of operation
Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm
Phone number
(904) 551-0961
Website
http://jackson.sugarfactory.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Executive chef
Anibal Rosales
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
Private party contact
Dana Sugarman: (407) 270-7082

Location
4910 Big Island Drive, Jacksonville, FL 32246-5302
Neighborhood
Baymeadows
Parking details
Public Lot
Additional
Bar/Lounge, Cocktails, Full Bar, Takeout, Weekend Brunch, Wheelchair Access, Wine

Private dining

What 860 people are saying

Sugar Factory - Jacksonville reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.2

3.2 based on recent ratings

3.1Food
3.5Service
3.4Ambience
2.7Value

Noise • Energetic

Loved For

Jacksonville / Northeast Florida
Innovative
Jacksonville
Great for brunch
Jacksonville
Kid-friendly
Jacksonville
Innovative

Review summary

AI-generated from verified diner reviews

Sugar Factory in Jacksonville offers a lively atmosphere perfect for celebrations, with constant birthday festivities and "great brunch spot" reviews. Though some mention high prices, the "phenomenal" service from staff like Mike and Chance stands out. Specialty cocktails and desserts enhance the experience, making it a memorable outing.

861 Reviews

K
Kristin
Jacksonville1 review
1.0
Dined 1 day ago
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 1
Server was not attentive. Zero TP in the women’s bathroom.
Is this helpful?
J
Julie
Jacksonville1 review
1.0
Dined on May 3, 2025
1. Overall 1
2. Food 1
3. Service 3
4. Ambience 1
Really disappointing experience at a restaurant we have enjoyed in other cities.
Is this helpful?
G
Glenn
Charleston1 review
3.0
Dined on April 26, 2025
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 4
Good for special occasions. Desserts are fun, and food is ok and way over priced. Good energy with music.
Is this helpful?
P
Paige
Unspecified1 review
2.0
Dined on April 23, 2025
1. Overall 2
2. Food 4
3. Service 5
4. Ambience 4
My daughter enjoyed celebrating her birthday and she said the steak and cheesecake was the best. Happy times happy memories. Thank you the waiter was excellent.
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L
Leslie
Unspecified1 review
3.0
Dined on April 19, 2025
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 3
This is more of a show than a dinner. There are constant birthday celebrations which contain loud songs and sometimes dances which were great to watch. However, our table was broken and every time we leaned or pulled a drink off the whole table would wobble. The speciality drinks took an extremely long time to finally arrive to our table which was weird since we sat right next to the bar.
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D
Donna
Jacksonville2 reviews
5.0
Dined on April 19, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Such a fantastic place for a celebration!! Loved every second of all of it!!
Is this helpful?
E
Eduardo
Jacksonville3 reviews
5.0
Dined on April 15, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great place! Lovely experience, but the only thing that is a downside is the price. 2 burgers with fries and 3 tacos with rice and beans cost me $92. $112.00 with the 25% tip. Other than that, this is a great place to celebrate birthdays or celebrations!
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C
Christie
Jacksonville2 reviews
5.0
Dined on April 13, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
The atmosphere was fantastic, mimosas were delicious with great presentation, and our server Mike was phenomenal. He really spoiled us. Great brunch spot. We will be back.
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R
Remy
Jacksonville1 review
4.0
Dined on April 6, 2025
1. Overall 4
2. Food 4
3. Service 4
4. Ambience 4
Me and my family had a wonderful time. This was or second vist and it was just a nice as the first.
Is this helpful?
N
Nevena
Jacksonville1 review
1.0
Dined on April 6, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
This place sucks. Candy is half empty and looks expired for what’s left. Service was a disaster. Food was crappy. So disappointing.
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FAQs

Sugar Factory - Jacksonville offers takeout which you can order by calling the restaurant at (904) 551-0961.

Sugar Factory - Jacksonville is rated 3.2 stars by 860 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

May 10, 2025

8:30 PM

Booked 60 times today

Google Map for Sugar Factory - Jacksonville

4910 Big Island Drive, Jacksonville, FL 32246-5302

Dining areas

Additional information

Neighborhood
Baymeadows
Hours of operation
Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm
Price
$31 to $50
Cuisines
American, Cocktail Bar, Dessert
Dining style
Casual Elegant
Dress code
Business Casual
Parking details
Public Lot
Payment options
AMEX, Discover, Mastercard, Visa
Executive chef
Anibal Rosales
Additional
Bar/Lounge, Cocktails, Full Bar, Takeout, Weekend Brunch, Wheelchair Access, Wine

Website
http://jackson.sugarfactory.com/
Phone number
(904) 551-0961
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
Private party contact
Dana Sugarman: (407) 270-7082

Sugar Factory - Jacksonville

Make a reservation

About this restaurant

Dining areas

Additional information

Private dining

Private dining

Custom inquiry

Menu

What 860 people are saying

Overall ratings and reviews

Loved For

Review summary

FAQs

Does Sugar Factory - Jacksonville offer delivery through OpenTable or takeout?

How is Sugar Factory - Jacksonville restaurant rated?

Is Sugar Factory - Jacksonville currently accepting reservations?

Make a reservation

Dining areas

Additional information