Enable JavaScript to run this app.
Skip to Main Content
OpenTable logo
  1. Home
  2. United States
  3. Indiana
  4. Indianapolis
  5. Downtown Indy
Sugar Factory Famous Rainbow Sliders - Sugar Factory - Indianapolis, Indianapolis, IN

Sugar Factory - Indianapolis

3.6
3.6
1067 Reviews
$30 and under
American
Sugar Factory’s 9,657-square-foot restaurant will have a 184-seat indoor dining area, a bar area with seating for 12, an outdoor patio with space for 32 guests, and a glamorous Pretty in Pink Café – a colorful, vibrant space featuring additional unique menu offerings and outdoor patio seating. Upon entering, diners will be greeted with Instagrammable moments, from large flower walls, to video walls and other colorful decor. From the main dining area, guests can head into the Pretty in Pink Café, a vibrant space for guests to enjoy coffee and sweets that features elaborate and three-dimensional floral ceilings, neon signs and a candy heart wall that’s perfect for posing. The Pretty in Pink Café flows into Sugar Factory’s iconic candy retail store, where guests will experience the signature floor-to-ceiling candy wall that features numerous sweet treats to choose from.

Make a reservation

2 people

7:00 PM


Booked 66 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Contemporary American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Phone number

    (463) 217-0383

  • Dress code

    Business Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Mon - Thu - 4:00 PM - 11:00 PM,Fri - 4:00 PM - 12:00 AM
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve.

Popular dishes

What 1,067 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.6Food
  • 3.7Service
  • 4Ambience
  • 3.1Value

NoiseEnergetic

Loved For

  • Indiana

    Kid Friendly

  • Indiana

    Most Booked

  • Indianapolis

    Kid Friendly

  • Indianapolis

    Most Booked

Sort by

Filters

  1. A

    Anonymous

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Had such a great time at the Sugar Factory today with my family. The brunch is fantastic and I loved the mimosa flight!
  2. AA

    AArron

    Indiana

    6 reviews

    5.0

    6 reviews

    Dined 4 days ago

    overall5food5service5ambience5
    great food and great service! highly recommend it
  3. RP

    RyanP

    Indiana

    8 reviews

    5.0

    8 reviews

    Dined 4 days ago

    overall5food5service5ambience5
    Great spot for fun drinks and desserts. Go celebrate your birthday there, they will dance and sing to you. The manager Tanner even did the floss dance
  4. WJ

    WhitneyJ

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Wonderful thank you……………………………………………………………………………….
  5. OT

    OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food3service4ambience4
    This is an experience restaurant...you pay for it. I would suggest eating at Stake n shake across the street then hitting this place up for a very expensive dessert.
  6. MC

    MarieC

    Los Angeles

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food2service5ambience4
    Food is not very good for the price. I suggest getting the desserts! They are good 👍
  7. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food5service3ambience4
    Was pleased with everything except there was a shortage of servers and waiting time was to long
  8. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food2service2ambience3
    Birthday celebration
  9. KP

    KileyP

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food4service4ambience2
    Food was good but came out very slow. It was very loud as to be expected as a party destination. We had to ask our sever twice each for our dinners and desert
  10. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food2service4ambience4
    We visited when it was initially opened and had a good time. We made a reservation again hoping for the same experience. Unfortunately, we won’t be back again. The pasta was terrible so it was a very expensive waste for two people. There was no rolled silverware so we were given a few forks, no napkins, and the rest was plastic silverware. The candy store had buttons missing off the wall so the photo op was a fail. I tried to purchase suckers but waited 10 minutes and still no one came to ring us up.
  11. CM

    ChrisM

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food3service1ambience4
    Pricey with poor service. Waited 20 minutes before they took our order. Never provided utensils, refills on water or checked in once in the hour we sat there.
  12. J

    Justme

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food1service2ambience5
    Food was not even warm when we got it. And our waiter well he was just not having a good day
  13. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food3service1ambience5
    Alright could have had better food wasn’t that hot.
  14. KW

    KellyW

    Indiana

    2 reviews

    3.0

    2 reviews

    Dined 5 days ago

    overall3food4service2ambience5
    The rainbow sliders were really good. The food overall was good and served hot. Do not go if you are in a hurry. The 20.00 shakes are not served looking like the picture in the menu and were not worth the money. It was a fun experience for a one time visit. Would not go back. Cake Bake is by far better!
  15. KC

    KristinaC

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Great experience for all ages. Fast efficient staff.
  16. BC

    BrooklynC

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    the food was amazing. the energy was just so fun!
  17. KT

    KarenT

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    Had a great time her with my family for dinner.
  18. A

    Anonymous

    Unspecified

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    Had a great time here. Definitely recommending to all my friends!
  19. TB

    TaraB

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    Loved my time here. The staff was super friendly and attentive!
  20. SW

    SarahW

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    Had a great time celebrating my birthday with Ricky today. The staff was super nice from the hostess to the managers. Definitely coming back again next year for my birthday!
  21. TB

    ToddB

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    Had a great time at the Sugar Factory. The staff was incredibly friendly and the Ambiance was fantastic.
  22. SK

    StephanieK

    Indiana

    83 reviews

    vip
    3.0

    83 reviews

    Dined on November 23, 2022

    overall3food2service4ambience4
    Looks like a special occasion type of place for birthdays. Dept is darling. Food is mediocre at best and quite expensive but the portions are very large and shareable. Nothing noteworthy on the menu that we ate. The drinks are fun but easy expensive and very sugary, hence the restaurant name. I would not go again unless my kids begged me to. Was not impressed with the cocktails either. I wanted to be but overall much too sweet for my taste.
  23. BQ

    BrandiQ

    Indiana

    36 reviews

    vip
    1.0

    36 reviews

    Dined on November 23, 2022

    overall1food1service1ambience1
    DO NOT GO… HORRIBLE SERVICE. We took my daughter for her 12th birthday and had the absolute WORST service we’ve ever had at a restaurant let alone an expensive restaurant for a special event. Our waitress could care less about us. We ordered drinks and one was a beer in a bottle and we waited 10 mins while she walked around us giving orders and drinks to everyone else. We had to go up to the best to greet our own drinks. I understand not all places make birthdays a big deal but when I did reservations for a birthday and there were adults around us with birthdays that were celebrated and nothing done for a kid really upset me. She was like why don’t I get a happy birthday? We went in Chicago and it was an amazing experience but I will never go back and will discourage all others to go back as well. Our waitress was for sure in the wrong job but still gets rewarded because they put on a 20% gratuity requirement and then asks for additional which is insane when we had to get our own drinks and our waitress couldn’t even make a 12 year old girl feel special on her birthday. Extremely disappointing and horrible experience for an outrageous amount of money. DO NOT GO!
  24. CH

    CarolinaH

    1 review

    5.0

    1 review

    Dined on November 22, 2022

    overall5food5service5ambience5
    went today and had a great time! Leema and Davis were great. They sang happy birthday and sang. Let me tell you, they have quite the rhythm. Food was great
  25. FM

    FernandaM

    1 review

    5.0

    1 review

    Dined on November 22, 2022

    overall5food5service5ambience5
    Leema was great! went to celebrate a birthday with 13 kids and we had a blast. the food s fun and great, the drinks were so cool and service was great
  26. L

    Larsen

    Denver

    13 reviews

    vip
    1.0

    13 reviews

    Dined on November 21, 2022

    overall1food1service1ambience2
    There was absolutely zero service. We went for happy hour (had Open Table reservations with notes about a birthday celebration and happy hour request) and the hostess sat us where we could get happy hour and said a server would be with us shortly. She came back 20 minutes later (said our server was too busy training someone in the bar) to take our order said we couldn’t order happy hour because we were sitting in the wrong section. (That she sat us at). She said she was trying to figure out a solution but just gave us excuses. We asked to speak to the manager and she said SHE WAS THR MANAGER! One solution was to go sit outside in 25 degree temperatures because their website says happy hour is available on the patio and she had to follow corporate policy! The restaurant was dead, maybe 3 tables and the lack of service explained why. We were a party of 5 and super excited to celebrate a birthday. We left with out even a sorry. We will never be trying this restaurant again!!
  27. n

    nikiayab

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5
    it was an awesome experience! Our waiter Clark was so great!
  28. K

    Kelly

    Indiana

    3 reviews

    2.0

    3 reviews

    Dined on November 20, 2022

    overall2food1service1ambience4
    We were sadly disappointed with our experience. We had unacceptably poor service that began with our server’s introduction of everything they were currently out of that evening. The service got even worse from that point. Two people in our party had to wait much longer than the rest of us for their meals and although the servers stood at our table discussing if they had confused the order and served one person the incorrect meal, they did not correct the mistake that they had in fact made. Some of the food was hot and some was cold. None of the food tasted good. Although we had told our server more than once that we were celebrating a birthday, she never acknowledged it. We continually heard people singing happy birthday to others in the restaurant, so we asked a different server if that was something we needed to pay for and she said, no and that he should have been offered a free scoop of ice cream as well. After, the sub par service and poor quality of food we were presented our bill with a mandatory 20 percent tip included in the total. In general we are very generous tippers however the service was so poor it seemed ridiculous that the only option we were given was to either pay the mandatory 20 percent or add additional tip. We would not go back and would not recommend this to any of our friends. The decor and idea of the restaurant is super fun and festive but the service and food quality is simply unacceptable especially considering the prices.
  29. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 20, 2022

    overall1food1service2ambience1
    Never will choose do a Birthday brunch here ever again. Management is beyond poor. Food missing, extremely delayed, overcooked, undercooked! Any issue that could happened we had it. $100 per person and got the worst service ever! I mean except Jess our waitress she was trying her best with what her place of employment gave her. She’s definitely above this place and I hope she knows that. Although we joked I hope she knows we know it wasn’t her fault. But seriously try Sugar Factory out of state. The experience is definitely worth it elsewhere.
  30. KA

    KathyA

    Philadelphia

    5 reviews

    vip
    2.0

    5 reviews

    Dined on November 20, 2022

    overall2food2service3ambience2
    The utensils were dirty. My coffee cup was dirty. The table didn’t fit in the booth. The bathroom was dirty. The food was cold. I can say our waitress did try hard to provide a great experience.
  31. OT

    OpenTable Diner

    Indiana

    1 review

    vip
    1.0

    1 review

    Dined on November 20, 2022

    overall1food1service3ambience1
    It’s just something about TSF Indy. First; there is no sign outside - just a tarp over the establishment. The bartender was not good and could not make simple drinks. He failed a simple margarita (it tasted like watered down Sunny D) and then they failed at making a Paper Plane drink. The food arrived and it was slightly warm as if it had been sitting and the items were a 4/10. The atmosphere seemed rushed - like the bldg was much better as the Palomino. It also seemed like a pop up shop. We definitely won’t be back, to any of them in ANY town. Overpriced for the basic food we received.
  32. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5
    Loved the birthday songs and dances.
  33. JR

    JRah

    1 review

    2.0

    1 review

    Dined on November 20, 2022

    overall2food2service2ambience3
    Our server was incredible but appeared to be stretched extremely thin. I did not receive the drink from the bar that I ordered and we were short one of the food items we ordered as well. I asked about it and was told someone would check on it but no one ever came back. I had to physically get up to find someone to give us silverware and napkins and to refill our water glasses. We did order a king kong dessert and the performance that goes along with that was fabulous but we waited almost 2 hours for our dessert and said performance to come. If you aren't expecting high-quality service and are there for the experience, it is a great place to be.
  34. J

    Jewel

    Philadelphia

    10 reviews

    vip
    3.0

    10 reviews

    Dined on November 19, 2022

    overall3food3service3ambience4
    The goblet drink my son ordered was labeled as blue raspberry and tasted like pineapple juice, which he doesn’t like. Would be better if it told u the main flavor of the drink so ur not spending $13 on a drink they won’t drink. Entrees were good. Dessert took a good 30-40 min to get and the fondue we got wasn’t warm and there was no warmer underneath. The strawberries were old and the hot drinks we ordered to go with it came out another 15 minutes later. When the bill came, there was a mandatory 20% service fee that I just happened to notice and then they ask if I want to add more tip. Apparently it gets split to all the servers, but I thought it was wrong for them to slide it in and not tell you. Overall it was a lot of waiting with a child. Entertainment was very fun though!
  35. D

    Disappointed

    1 review

    1.0

    1 review

    Dined on November 19, 2022

    overall1food1service1ambience2
    Terrible customer experience and service. We booked a reservation for our daughter’s birthday. The hostess was extremely rude and asked us to wait for over 45 minutes past our reservation time, giving walk ins of similar sized groups priority multiple times. Once seated, we did not see a waiter or waitress for over 30 minutes. At that point we left with my daughter in tears. Not planning to return in the future.
  36. JB

    JeanieB

    Indiana

    4 reviews

    2.0

    4 reviews

    Dined on November 19, 2022

    overall2food1service1ambience3
    We went for my Wife’s birthday we had a bad experience they forgot to check us in (we had a reservation) so we waited a long time to be seated the server took our order and we never saw him again no water refills my food was not good. The food is expensive and not good. If you go just get a milkshake and leave eat at another restaurant the food is way overpriced and it’s not good.
  37. Q

    Quiana

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience5
    The waiter Clark was extremely nice and very helpful. The environment was very beautiful and elegant. My daughter had an awesome birthday party here at the sugar factory. Thank you for the wonderful experience.
  38. PM

    PrincessMom

    1 review

    1.0

    1 review

    Dined on November 19, 2022

    overall1food1service4ambience3
    The server was great but the food took a very long time. Our meals did not come out at the same time and the food wasn't that great. The fries were mediocre. The pasta was nothing special. If you are looking for a place with silly drinks this is perfect. If you like good food, try something else.
  39. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience5
    I had a great time for my 35th Birthday. Our waitress Lena was Amazing. I loved the atmosphere...it's definitely an experience
  40. OT

    OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience5
    We sat by the front door and it was very cold. Our waitress was good, Zeer and all orders were correct . We had to ask for extra napkins , ketchup and had to wait for our drinks and we were almost finished with our food . The burger was good, just over priced . The place was pleasant and inviting.

FAQs

Sugar Factory - Indianapolis is rated 3.6 stars by 1067 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 66 times today
Google Map for Sugar Factory - Indianapolis

49 W Maryland St, Indianapolis, IN 46204

Additional information

  • Neighborhood

    Downtown Indy

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Cuisines

    American, Contemporary American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Late Night, Wheelchair Access

  • Phone number

    (463) 217-0383

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

Copyright © 2022 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo