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Sugar Factory Famous Rainbow Sliders - Sugar Factory - Indianapolis, Indianapolis, IN

Sugar Factory - Indianapolis

3.6
3.6
1106 Reviews
$30 and under
American
Sugar Factory’s 9,657-square-foot restaurant will have a 184-seat indoor dining area, a bar area with seating for 12, an outdoor patio with space for 32 guests, and a glamorous Pretty in Pink Café – a colorful, vibrant space featuring additional unique menu offerings and outdoor patio seating. Upon entering, diners will be greeted with Instagrammable moments, from large flower walls, to video walls and other colorful decor. From the main dining area, guests can head into the Pretty in Pink Café, a vibrant space for guests to enjoy coffee and sweets that features elaborate and three-dimensional floral ceilings, neon signs and a candy heart wall that’s perfect for posing. The Pretty in Pink Café flows into Sugar Factory’s iconic candy retail store, where guests will experience the signature floor-to-ceiling candy wall that features numerous sweet treats to choose from.

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2 people

7:00 PM


Booked 81 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Contemporary American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Phone number

    (463) 217-0383

  • Dress code

    Business Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Mon - Thu - 4:00 PM - 11:00 PM,Fri - 4:00 PM - 12:00 AM
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve.

Popular dishes

What 1,106 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.6Food
  • 3.7Service
  • 3.9Ambience
  • 3.1Value

NoiseEnergetic

Loved For

  • Indiana

    Most Booked

  • Indianapolis

    Most Booked

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  1. JJ

    JohnJ

    1 review

    5.0

    1 review

    Dined today

    overall5food5service5ambience5
    LOVE THIS PLACE! I wasn't sure what to expect when the server let me know everything they were out of but they gave me some great recommendations and then KILLED the birthday dance. Cannot wait to come back.
  2. A

    Anonymous

    Unspecified

    1 review

    5.0

    1 review

    Dined today

    overall5food5service5ambience5
    Definitely a destination for anybody celebrating a birthday. The servers bust their butt making sure you're taken care of and then killing the birthday dances. They look like they're having a blast. If I was ten years younger I would have loved working here.
  3. A

    Anonymous

    Unspecified

    1 review

    5.0

    1 review

    Dined today

    overall5food5service5ambience5
    Had a great time at the Sugar Factory today. Definitely recommending to my people. The drinks have you feeling right and the servers are on it.
  4. JC

    JacobC

    1 review

    5.0

    1 review

    Dined today

    overall5food5service5ambience5
    My girlfriend dragged me here and I was not excited after seeing the flower walls, but the experience was worth it. My server Briscoe had me feeling good with the Hpnotiq long island and I definitely wasn't hungry after that waffle burger. It's worth the trip for sure.
  5. EG

    EmilyG

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    I will start by saying that the food is expensive and the drinks, but you get good food and you get to party if its your birthday
  6. SF

    SarahFisher

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    All the burgers were good, I had the big cheese ball and it was soooo amazing. My husband had an ocean blue goblet and he loved it too. big portions so go in hungry or prepared to share
  7. A

    Anonymous

    Indiana

    5 reviews

    5.0

    5 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    My wife and I had a beautiful evening. Our server really made us feel special, she was very good at her job and made up for the cost.
  8. DC

    DylanCooper

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    good food and good drinks, must have for the entire family
  9. C

    Carlos

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    My friends and I had a wonderful experience, its safe to say that Sugar Factory does live up to its hype. beautiful restaurant
  10. A

    Anonymous

    Indiana

    4 reviews

    5.0

    4 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    The food is a little bit expensive, you get charged a 20% fee but the experience is well worth it. The food, drinks and service are great considering they are super busy
  11. A

    Anonymous

    Indiana

    7 reviews

    5.0

    7 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    Had a great birthday celebration, the staff made us feel very special
  12. A

    Anonymous

    Indiana

    9 reviews

    5.0

    9 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    Great service and the food was so good. We loved everything.
  13. A

    Anonymous

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food1service2ambience3
    We’re out of fries did not let us know until after the order was put in order to bacon cheeseburger they were out of bacon did not even tell us until we asked when the food was served grilled cheese for $15 was subpar. It would’ve been made better at home.
  14. CB

    CarolineB

    Memphis/West TN

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food2service1ambience4
    We were on time for our reservation at 630pm, but a server did not approach our table for the first time until 710pm. Fries and other appetizers were ridiculously overpriced. We really came for a banana split, (we wanted to share), but we were told they were out of bananas. This eliminated all the other deserts we had in mind as back up. The manager was nice and tried to make it up to us by offering my son a birthday milkshake, but for what we paid for what we got, it was just insanely overpriced. Won't be back.
  15. SM

    SdneyMM

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food1service1ambience1
    We came for my son’s birthday, because of how cool the milkshakes looked. Holy crap. The floors, table, everything are filthy. Our glass had scum floating at the bottom. The 20% is already added to the check so service is some of the worst. Our items came out at different times, and my son’s was forgotten for a good portion of it. Our server didn’t come to check on us. It was just bad. Save the outrageous amount of money you will spend and go somewhere else! The pictures, and food aren’t worth it!
  16. EM

    EM621

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food1service2ambience3
    If you're going, go for the ambiance and drinks only. Food was terrible and service okay. Mandatory 20% service charge. Much better options downtown Indy.
  17. OT

    OpenTable Diner

    Washington DC

    4 reviews

    vip
    1.0

    4 reviews

    Dined 2 days ago

    overall1food1service2ambience2
    Food was cold and the restaurant seemed dirty. We’d really looked forward to checking this out, but we weren’t impressed and we won’t return.
  18. OT

    OpenTable Diner

    Indiana

    12 reviews

    5.0

    12 reviews

    Dined 2 days ago

    overall5food5service5ambience5
    It was amazing, we celebrated my nieces 20th birthday and it was amazing
  19. OT

    OpenTable Diner

    Indiana

    7 reviews

    vip
    2.0

    7 reviews

    Dined 3 days ago

    overall2food1service4ambience2
    Very below average. Other than the server who was extremely friendly everything else disappointed. While waiting to be seated I took the birthday boy to the bulk candy store to pick out candy. Unfortunately there was none there for 15 mins and after asking two associates to ring us out. So we left our bag of candy. Next to 5-6 other bags who had obviously done the same. Food was ... no nice way to say it... not good. "Beer battered onion rings"... no way. I have had frozen store bought onion rings with better taste Burgers - just gross. When an 11 year old says "I can't eat any more... there is just too much grease" you know there is a problem Fries: see the onion rings. No taste. Service was Sooooo slow. Place was not full (empty tables all around) and took forever. Made the mistake of ordering a $22 milkshake for the birthday boy. Took nearly 30 mins to get. To top it all off there is a mandatory "20 service charge" added to every order. Maybe it was an off night but not on our list to return too.
  20. E

    Emily

    Indiana

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food1service2ambience1
    Great place for kids - not for grown ups! Service was so slow. Sat at table for 45 minutes before we got drinks. Lots of kid birthdays happening. Weird since there is such an emphasis on giant alcoholic drinks.
  21. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food2service2ambience1
    We had a 4:45 reservation, they didn’t seat us until 5. What’s the point of the reservation? They would only give us one menu and proceeded to tell us no when we asked for another. There were 4 of us. The food took over a half hour to come out, the dessert about 40 minutes. We never could find the waitress, then one of our meals was wrong. When we got the check she charged us for the wrong food and the correct food so it took us 10 minutes to track her down to correct it. The food wasn’t very good (don’t do the rainbow sliders because they’re incredibly dry and overcooked). We ended up spending over $150 for 2 adults and 2 kids. We will definitely not be returning.
  22. V

    Valeri

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food3service1ambience1
    Well... sugar factory left much to be desired. Definitely a pig with make up. Maybe if you go during lunch the service would be better. The restrooms were our first sign something wasn't right. The men's restroom was overflowing and the woman's smelt like a gas station restroom with no TP, PT, or Soap. The insane milkshakes (once we got them) were fun but taste wise, Steak 'n Shake has them beat... might have been better if they'd been brought out right when they were made and the whipped cream wasn't melted. The food wasn't bad, but wasn't anything better than you could get at an Applebees- the burgers were over cooked and the buns were stale. we went, got the experience (whatever that was?) we won't be back.
  23. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food3service2ambience4
    Our server was very nice but it took over 30 minutes to get my drink. We were seated and the server thought we were just waiting for a table (like we weren’t in a real table or something). We felt like leftovers and didn’t get strong service. The drink i ordered was pretty terrible. The food was decent but everything felt very overpriced for the below average service we received
  24. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food1service1ambience2
    We waited at least 45 minutes past our reservation time. The food took exceedingly long to arrive and was cold when we received it. Wait staff was friendly but not too concerned about the patrons experience. No silverware, napkins, etc. and we had to walk around to find some. The large drink that was meant to be shared had more ice than anything and "froze" up on us so the amount of money we spent on it was wasted with the ice. Will not return nor recommend.
  25. OT

    OpenTable Diner

    Indiana

    7 reviews

    1.0

    7 reviews

    Dined 3 days ago

    overall1food1service2ambience2
    Was disappointed. Overall restaurant was underwhelming. No one to check us out at candy store and main video screen had screens not functioning. Very rushed for wanting and experience. Food was definitely poor quality and OVERPRICED. Daughters $20 drink had to be asked for several times with server and manager. Didn’t even come out until her dinner was served. Be prepared for a flat 20% tip on all orders. Will not be back.
  26. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food4service3ambience3
    The food for lunch arrived in a timely manner and was warm and flavorful. Dessert was a different story. Quite some time after ordering, we were told that the shake our birthday girl had ordered was unavailable as was her second choice. She settled on a sundae. After another wait, we were then told that the cheesecake was also unavailable. Most of the two hours spent there was spent waiting on dessert.
  27. R

    Rover

    New York Area

    10 reviews

    3.0

    10 reviews

    Dined 3 days ago

    overall3food3service2ambience3
    We were charged 20% gratuity automatically and our waitress actually made a pitch when she brought the check for us to leave more. Lol
  28. LD

    LanitaD

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    My server Ricky was AWSOME. He was very polite and friendly
  29. M

    Momof4

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience4
    It was a wonderful experience. A fun way to celebrate a birthday
  30. OT

    OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food2service2ambience4
    The place has potential to be good but needs a lot of work. Cups and silverware were dirty. Bathrooms were dirty for it only being 11am. Staff did not want to put in the effort to provide good service and why would they when there is automatically a 20% “service charge” added to the bill.
  31. A

    Anonymous

    Unspecified

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    Enjoyed my time at the Sugar Factory so much! I can't wait to come back for my birthday.
  32. B

    Bryston

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food2service3ambience1
    I asked them to reserve a romantic spot for my first date with my girl and they put us next to a group of people. I was not overall happy
  33. T

    Teaston

    Orlando

    1 review

    4.0

    1 review

    Dined 3 days ago

    overall4food4service5ambience5
    It was a nice place to have a birthday dinner. Nice atmosphere and I enjoyed the way the staff celebrates each person’s birthday.
  34. OT

    OpenTable Diner

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined 4 days ago

    overall2food2service4ambience2
    Salad came out with wilted lettuce Everything was horribly overpriced and not great quality
  35. KB

    KatieB

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food2service5ambience3
    The food and drinks were extremely overpriced. No kids menu for children. Will not return.
  36. O

    Olivia

    Chicago

    3 reviews

    1.0

    3 reviews

    Dined 4 days ago

    overall1food1service5ambience1
    This was possibly one of the worst meals I’ve ever had. The sliders had no flavor and were over cooked. My son has chicken tenders which tasted and looked like store bought chicken tenders in a bag. And it was way overpriced. Sliders, chicken tenders and fries for $70! And for all the hype, the place wasn’t that neat either. Just your typical restaurant with tables that were wobbly and served with plastic glasses! A great disappointment.
  37. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food3service5ambience4
    Sugar Factory was very clean and the staff was wonderful!!! Enjoyed the King Kong song and dance they performed for my daughter birthday!! Prices are high but it really was worth the occasion.
  38. S

    Sabrina

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience2
    Honestly, subpar experience all together. Took my sister here for her birthday. There were also 4-5 other birthdays that day. Super noisy and the music choices was inappropriate when children are present. Our waiter took 40minutes just to take our order and I had to mention it to the waiter when he tried to walk off wanting to me us wait longer to order. At this point I was not comfortable staying any longer. The food was not good. We got the wing platter and all three flavors are bland and downright not worth the price. The chicken Alfredo was watery and the cheese wasn't a good choice. The food here is not worth it and the experience was bad too. The 20% mandatory tip makes sense now , bad service so they need to make it up for when they don't get tipped. We surely didn't tip. Will not be coming back. Not worth it.
  39. A

    Anonymous

    Indiana

    1 review

    5.0

    1 review

    Dined on November 27, 2022

    overall5food5service5ambience5
    Had such a great time tonight with my server Clark! Super friendly and killed the king kong dance!
  40. A

    Anonymous

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined on November 27, 2022

    overall5food5service5ambience5
    Had such a great time at the Sugar Factory today with my family. The brunch is fantastic and I loved the mimosa flight!

FAQs

Sugar Factory - Indianapolis is rated 3.6 stars by 1106 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 81 times today
Google Map for Sugar Factory - Indianapolis

49 W Maryland St, Indianapolis, IN 46204

Additional information

  • Neighborhood

    Downtown Indy

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Cuisines

    American, Contemporary American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Late Night, Wheelchair Access

  • Phone number

    (463) 217-0383

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

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