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Sugar Factory Famous Rainbow Sliders - Sugar Factory - Indianapolis, Indianapolis, IN

Sugar Factory - Indianapolis

3.4
3.4
1551 Reviews
$30 and under
American
Sugar Factory’s 9,657-square-foot restaurant will have a 184-seat indoor dining area, a bar area with seating for 12, an outdoor patio with space for 32 guests, and a glamorous Pretty in Pink Café – a colorful, vibrant space featuring additional unique menu offerings and outdoor patio seating. Upon entering, diners will be greeted with Instagrammable moments, from large flower walls, to video walls and other colorful decor. From the main dining area, guests can head into the Pretty in Pink Café, a vibrant space for guests to enjoy coffee and sweets that features elaborate and three-dimensional floral ceilings, neon signs and a candy heart wall that’s perfect for posing. The Pretty in Pink Café flows into Sugar Factory’s iconic candy retail store, where guests will experience the signature floor-to-ceiling candy wall that features numerous sweet treats to choose from.


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2 people

7:00 PM


Booked 48 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Contemporary American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Phone number

    (463) 217-0383

  • Dress code

    Business Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (463) 217-0383

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Mon - Thu - 4:00 PM - 11:00 PM,Fri - 4:00 PM - 12:00 AM
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve.

Popular dishes

What 1,551 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.4
3.4 based on recent ratings
  • 3.3Food
  • 3.5Service
  • 3.8Ambience
  • 2.8Value

NoiseEnergetic

Loved For

  • Indiana

    Kid-friendly

  • Indianapolis

    Kid-friendly

Sort by

  1. TiaraF

    Indiana

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service2ambience5
    The food was horrible, the music was too loud. Overall horrible experience .Never going back again.
  2. OpenTable Diner

    Indiana

    2 reviews

    3.0

    2 reviews

    Dined 6 days ago

    overall3food2service3ambience3
    The food was very over priced for what we got. Most items on the menu was over priced. The 20% gratuity definitely should be optional. This was a one and done expensive experience.
  3. KristieT

    Indiana

    2 reviews

    vip
    2.0

    2 reviews

    Dined 7 days ago

    overall2food2service3ambience4
    The restaurant was beautiful and empty. That should've been a clue for us. The food was very disappointing. Everything tasted like it was cooked from frozen or reheated. Milkshakes were only half full then filled with whipped cream. The brownie on the Oreo Crazy shake was so dry my kids wouldn't eat them. Way too much money for such low quality food and desserts.
  4. OpenTable Diner

    New Orleans

    1 review

    5.0

    1 review

    Dined on May 24, 2023

    overall5food4service5ambience5
    Went went for a birthday party and tried the King Kong Sundae. It was a marvel! The staff was friendly and helpful. Also, the dry ice drinks are the most fun!!!
  5. Roba

    1 review

    3.0

    1 review

    Dined on May 21, 2023

    overall3food4service1ambience3
    Terrible service considering the tip was already included as a " mandatory service fee". Waited forever for food.
  6. OpenTable Diner

    Indiana

    26 reviews

    vip
    2.0

    26 reviews

    Dined on May 21, 2023

    overall2food3service3ambience3
    Food is fun but overpriced and taste is average. Dessert was great but also very overpriced. The clincher to make sure I won’t come back was an automatic (for any size party) 20% service fee with 3% to the restaurant and 17% to the wait staff. Then the waiter tells us that he only gets 5% of it and if we want to tip him extra we have to give him cash. It was a novel experience for our kids but definitely won’t be returning.
  7. Thaiga

    Indiana

    51 reviews

    vip
    4.0

    51 reviews

    Dined on May 21, 2023

    overall4food2service5ambience5
    Order the steak tacos and the meat was real tough. For the money it should have been delicious but it was just ok in taste
  8. SkyB

    1 review

    1.0

    1 review

    Dined on May 21, 2023

    overall1food1service1ambience1
    I was VERY disappointed with the Sugar Factory! I took my daughter there for her sweet 16 birthday. Before we even entered the restaurant my group of six noticed the outside was filthy. I remember this same location when it was a former restaurant and it was cleanly outside. A good power wash, some paint and a door mat of sorts could fix this. It was dirty and we all used our sleeves to open the dirty door. Our table wobbled back and forth. The drinks were overpriced at $39 with the Sugar Factory logo on the glass half scratched off and I couldn't even use it to take a photo to post. It tasted like fanta and nothing special about it except for the dry ice that bubbled. The Mimosa was $15 and I question if it had ANY champagne in it at all! The slider hamburgers were gross. My friend bit into hers and spit it out because the bun was a gross texture. Apparently whatever you use to color it ruins the bread. The mac n cheese balls were cold and had to be recooked. The $17 buffalo chicken sandwich wasn't good and my birthday girl didn't even finish it or her $39 drink! The $14 slice of rainbow cake has little icing and also didn't taste good. Then to top if off our server brings the check and informs us that none of the 20% already added to the bill was a 'mandatory service charge' in which NONE OF IT goes to the server and whatever is added on TOP OF THE 20% is split amongst the other servers. We went to take pictures by the dotted wall and saw that some dots were broken off and missing. Overall this has to be the worst experience at a restaurant I have ever had! The $168.99 + $20 cash I gave our server was a waste of my money. The only good thing was the colors and the bubbles in the drinks. We could do that at home for WAY LESS! I will post a bad review on YELP and anywhere else I can. I am a single mom on a budget I don't want anyone else to waste their money or time like I did. Sugar Factory... you won't be in business long at this rate!
  9. Jesicalyn

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on May 21, 2023

    overall5food5service5ambience5
    Came here from Cincinnati and it was so worth it !!!
  10. KristenW

    Indiana

    7 reviews

    2.0

    7 reviews

    Dined on May 21, 2023

    overall2food3service1ambience4
    We went for my son’s 5th birthday. We made reservations weeks in advance. We ended up staying an hour and a half due to slow service. Our order was messed up, and my son didn’t get sang to like the many other people did for their birthday while we were there. There was an “automatic 20% tip.” Which would be fine if the service matched what what we received. There wasn’t a kid menu. Our bill was almost $200 for a couple burgers, 4 milkshakes, and 2 chicken tender appetizers (for the kids). The food was average.
  11. OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined on May 20, 2023

    overall2food4service3ambience1
    Warning there is a 20% service charge added to all checks and this is not the servers tip. We were told we needed to tip on top of the service charge. The restaurant is barely a year old and has quite a bit of damage and is looks dirty and not well maintained.
  12. AmberK

    Indiana

    5 reviews

    1.0

    5 reviews

    Dined on May 20, 2023

    overall1food1service1ambience2
    We went for a birthday celebration. Our service was horrible and the food was mediocre at best. They were supposed to bring ice cream and sing happy birthday none of which happened. Also they included 20% gratuity automatically! We were only a party of 4 and 5% was too much for the service we received let alone 20% they charged. Will not go back!
  13. TracyJ

    1 review

    4.0

    1 review

    Dined on May 19, 2023

    overall4food3service5ambience3
    Service was good but food was mediocre especially for the prices.
  14. ErikW

    1 review

    2.0

    1 review

    Dined on May 17, 2023

    overall2food5service2ambience4
    Way overpriced for what you get. Burger & fries were tasty, but can get the same quality elsewhere for way cheaper. The specialty shakes were much smaller than represented online. We were here to celebrate a special birthday and the birthday recipient specifically ordered a specialty shake that was supposed to come with a whirly pop. It did not. When she asked, the waitress brought over the smallest sucker ever. It made her feel sad because someone else at the table ordered a standard shake and got a very large pop. Wth? It was something to experience for a special occasion once, but wouldn't go back. The "candy shop" was very disappointing and small, also not as represented online.
  15. MarlaNor

    1 review

    2.0

    1 review

    Dined on May 16, 2023

    overall2food1service4ambience4
    I spent $59 bucks and the food was sub-par to say the very least! The dessert was great. We should have just had dessert and called it a day. We had an order of chicken tenders that were like, the most basic, non exciting chicken tenders I’ve ever had and they were $13 bucks! A basket of fries that were barely warm and had a sprinkle of parsley, no fancy truffle salt or garlic, for $10?! They were like bagged fries I could have made at home in my air fryer and they probably would have tasted better. It was shameful. Our server was extremely nice and so I didn’t want to complain and take it out on him but this place is WAAAAAAAY overrated and overpriced. I don’t get it. Cute inside but the music was blaring and I took my 4yr old as a special treat. We could barely chat.
  16. VICKIG

    Indiana

    2 reviews

    3.0

    2 reviews

    Dined on May 15, 2023

    overall3food4service3ambience3
    Way overpriced and our server looked like a freak.
  17. JohannaG

    Indiana

    2 reviews

    4.0

    2 reviews

    Dined on May 15, 2023

    overall4food4service3ambience4
    Very nice place for celebrate a birthday party, we enjoy the food and the drinks.
  18. TerriM

    1 review

    5.0

    1 review

    Dined on May 14, 2023

    overall5food5service5ambience5
    Went on Mothers Day. Our waitress was super nice and helpful. Unfortunately I forgot her name. Love the decor and atmosphere. SUPER expensive though. For 2 insane milkshakes & 1 sundae was 75.00. they automatcally include 20% tip on the bill. Was a nice experience to do one time but will not be returning due to the prices.
  19. JasmineJ

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on May 14, 2023

    overall5food5service3ambience5
    My family and I visited this location for Mother’s Day. It was nice and quiet even with sitting closer to the door. I loved the photo oops and the food was great.
  20. Mady

    Kansas City

    6 reviews

    5.0

    6 reviews

    Dined on May 14, 2023

    overall5food5service5ambience5
    Food was really really good. Drinks are exceptional and desserts are unbelievable
  21. ShannonB

    Louisville

    1 review

    5.0

    1 review

    Dined on May 14, 2023

    overall5food5service5ambience5
    Wonderful time and our waitress, Rose, was the absolute best.
  22. StephanieC

    1 review

    2.0

    1 review

    Dined on May 13, 2023

    overall2food2service1ambience3
    Slow service. Ok food. LOUD!! You go for the experience and the social media posts, you don’t go for anything else
  23. MelissaC

    Louisville

    4 reviews

    4.0

    4 reviews

    Dined on May 13, 2023

    overall4food4service5ambience5
    Carter did a fantastic job! My daughter and I had a great time. The food was good and the milkshakes were delicious!
  24. OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 13, 2023

    overall4food3service3ambience4
    Food was ok. The shakes were great! I didn’t like the secret too already added into the bill, and them expecting another 20% tip on top of that. Otherwise a good time.
  25. OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 12, 2023

    overall3food2service4ambience3
    Very loud environment, over priced food. Our waiter was great tho.
  26. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 12, 2023

    overall5food5service5ambience5
    Nakiah B was the absolute best and was a top notch waitress!
  27. AmandaF

    1 review

    1.0

    1 review

    Dined on May 12, 2023

    overall1food1service2ambience1
    Second time there - 1st was awful and this one was as well. Will never go back.
  28. KarlaL

    Indiana

    3 reviews

    4.0

    3 reviews

    Dined on May 11, 2023

    overall4food4service5ambience5
    We came here for my daughter’s birthday.  Oops first time being there. It was nice but I can honestly say I have been there and I probably will never do it again because it’s just too expensive for me and my family.
  29. Steph

    Indiana

    3 reviews

    vip
    3.0

    3 reviews

    Dined on May 8, 2023

    overall3food3service5ambience3
    We went for my daughter's birthday. It looks "wow" when you walk in but kinda ended after that. Floors are sticky when walking to the table. There was one server, Kristen (sp?) at the time but she was wonderful! She was running all over the place trying to keep up with everything. We felt awful for her because she had several tables plus making the drinks and seating others. And yet she was so nice, always smiling and definitely made my girl's day special. The dinner/food was just ok. The kids didn't care for the sliders in taste but the buns being rainbow colors were very cool. The milkshakes are certainly over the top in size from what you usually see which is great but if you search photos online they are relatively smaller in size than what you might expect. Cookie monster donut tasted stale. Waffle was a little off. The huge tv (or rather tvs) had three that were out and one being dead center which makes the eating section feel sad and rundown. The three booth areas are cute but other than that it wasn't too fancy. Also the candy shop is kinda disappointing. Whatever happened to the famous sugar factory lollipops? We literally watched all the celebs on the tv holding them but they had basic store bought stuff in there. Bummer. We did however want to tip our awesome server well but they already add in like 20% which she doesn't get all of which is a real bummer but we added a little extra because she really did bust her butt! Glad to experience it but probably wouldn't return.
  30. OpenTable Diner

    Indiana

    4 reviews

    1.0

    4 reviews

    Dined on May 7, 2023

    overall1food1service3ambience2
    The food was terrible. My daughter and I ate the same thing, she said it “heavy” on her stomach and I have beef sick since eating it. The chairs have pink covers that are covered in stains. The burger is half the size of the slider bun. They charge a 20% service fee on the check and then tax it. $180 for 5 sliders, 3 max and cheese balls, and 2 drinks. Thank god we both felt I’ll and didn’t order dessert.
  31. Clopez

    1 review

    1.0

    1 review

    Dined on May 7, 2023

    overall1food1service1ambience1
    My fiancé and I brought our daughter and son to lunch here for my daughter's birthday. Walked in and the hostess acted like she was annoyed with us. It was not busy at all and it still took 25 mins for someone just to get our drink order. The food was horrible. The fries were mushy, burgers were ok. Not worth the price on the menu. Our daughter's milkshake was ok but the doughnut, cookie, and cupcake that was on her shake was stale. I was very disappointed and will not return.
  32. Nataliee

    1 review

    5.0

    1 review

    Dined on May 7, 2023

    overall5food5service5ambience5
    Sugar Factory was a great experience! Our server was great. Drinks & food were great. Menu has a lot of options to choose from (almost a little overwhelming). Had a great time and will definitely be back!
  33. Keekee

    1 review

    5.0

    1 review

    Dined on May 7, 2023

    overall5food4service5ambience5
    Food is really good. Reminds me of The Cheesecake Factory with the big menu. Drinks was good. Service was great. Atmosphere amazing. Good vibes all around. Had a great time. But make sure to RSVP if you can. First time we went long wait. Lovely place.
  34. RobynO

    Indiana

    2 reviews

    3.0

    2 reviews

    Dined on May 7, 2023

    overall3food3service2ambience2
    The experience wasn't exactly what I expected. I do assume responsibility for not doing more research first but it was very loud and it felt like we were in a club and not a restaurant. Some of the furniture appeared very dirty because they were a light-color fabric and were obviously used frequently. Our server was good up until the very end of the evening when he gave me a snotty answer to something I said. I thought it was disrespectful and uncalled for. In addition to that, I was not expecting a 20% MANDATORY service charge. It wasn't explained at all until our check was presented to us and it was a little confusing about what it was actually for. The food was actually very good (above average quality), but the rest of the experience made us want to leave a quickly as possible and we don't plan on returning.
  35. OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 6, 2023

    overall1food1service1ambience1
    I have been to this location twice - once shortly after they opened and today. The service is horrible. We waited at least 15 minutes for a server to come to our table. Our food came but our drinks did not come until long after our food. Also, the milkshakes have gotten smaller and less impressive. Absolutely not worth the money. We will not return.
  36. OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined on May 6, 2023

    overall5food4service5ambience5
    it was amazing the place is beautiful!! the music and food were awesome.
  37. RobertH

    1 review

    1.0

    1 review

    Dined on May 6, 2023

    overall1food2service2ambience1
    It was way too noisy and I didn't like the music at all. We had to leave before we ordered food because it was so loud we couldn't even talk to each other st our table. We came to eat food, not listen to loud RAP music.
  38. OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 6, 2023

    overall4food4service4ambience4
    Most everything was good other than my French toast. It came out much later than everyone else’s food and it was so tough I could not cut it with a fork so I gave up eating it.
  39. ShawnP

    1 review

    5.0

    1 review

    Dined on May 5, 2023

    overall5food4service4ambience5
    Spent my daughters 14th Birthday Get Together here, She enjoyed every bit of it. A little pricey but hey what isn’t now a days. When u pay extra to have them come to your table to sing & dance, they have u pick from a playlist of their choices, I feel u should b able to pick what u what As long as they have clean versions. (Children there as well)
  40. AB12

    Indiana

    7 reviews

    vip
    2.0

    7 reviews

    Dined on May 4, 2023

    overall2food2service1ambience4
    Took my girls for their birthday. We were the only table in the restaurant when we got there, our waitress stood behind the bar on her phone most of the time. Took a good 15 minutes to take our order because she was either on her phone or standing at the boat stand not looking at us. Drinks went empty, had to go up and find her to get refills (no she was not the bar tender, there was one of those, too). She was very inattentive. Our food was okay. Then there was a 20% “mandatory service fee” on the bill—which I still can’t find that stated anywhere they would add that to every bill. Overall we were very disappointed with our visit. :(

FAQs

Sugar Factory - Indianapolis is rated 3.4 stars by 1551 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 48 times today
Google Map for Sugar Factory - Indianapolis

49 W Maryland St, Indianapolis, IN 46204

Additional information

  • Neighborhood

    Downtown Indy

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Cuisines

    American, Contemporary American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Late Night, Wheelchair Access

  • Phone number

    (463) 217-0383

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (463) 217-0383

  • Privacy Policy
  • Terms of Use
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