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Bacon Cheese Burger & Side of Skinny Fries - Sugar Factory Express - Mall of America, Bloomington, MN

Sugar Factory Express - Mall of America

3.5
3.5
873 Reviews
$30 and under
American
Internationally renowned sweets brand Sugar Factory American Brasserie is the perfect place for all ages to indulge in sweets, treats and delectable eats. Known for its famous candy accessory, the Couture Pop, Sugar Factory has many celebrity fans including Kendall and Kylie Jenner, Drake, Jennifer Lopez, Kim Kardashian, Flo Rida, Hailee Steinfeld, Katy Perry, Scott Disick, Jason Derulo, Britney Spears, Jerry Seinfeld, Selma Hayek and Mel B. Guests can expect a whimsical candy land experience with floor to ceiling candy bins, fun retail items, homemade gelato and artisan coffee. Instagram-worthy menu items range from their famous 24-scoop King Kong Sundae, piled high with various toppings, to their signature alcohol-infused candy smoking goblets such as the Lollipop Passion, garnished with lollipops and candy necklaces.

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2 people

10:00 PM


Booked 14 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Burgers, Dessert

  • Hours of operation

    Mon–Thu, Sun 11:00 am–9:00 pm Fri 11:00 am–10:00 pm Sat 11:00 am–10:30 pm

  • Phone number

    (952) 208-1925

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    Private Event Coordinator : (866) 820-5017

What 873 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5
3.5 based on recent ratings
  • 3.4Food
  • 3.3Service
  • 3.7Ambience
  • 3.2Value

NoiseEnergetic

Loved For

  • Minneapolis - St. Paul

    Kid Friendly

  • Twin Cities / Minneapolis

    Kid Friendly

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  1. OT

    OpenTable Diner

    Minneapolis

    10 reviews

    vip
    1.0

    10 reviews

    Dined 3 days ago

    overall1food1service1ambience1
    A disappointing afternoon. Food was bad and the drink was even more disappointing (so much dry ice that we had no drink to drink but a blob of frozen dry ice.) The burger in-spite of asking for bacon on it was not included. Even though it was not busy, no follow up was happening. Altogether a bad experience.
  2. JS

    JasmineS

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service1ambience1
    Horrible experience!! However the manager did his best to accommodate but the damage had already been done by that time ! Sever was RUDE food order was wrong and wait time was long ..
  3. OT

    OpenTable Diner

    Minneapolis

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food2service3ambience3
    We have gone to the Sugar Factory many times. We know it’s going to be a little over priced but they still have good food. They have changed their menu and we will not be going back. The cheese burger I ordered was the size of McDonalds on a huge bun. They brought the cups for drinks over with way less candy than they usually do. My kids had to wait another 5-10 minutes to actually get the drink poured in. Again, I’m willing to be patient and understanding but this was ridiculous. Grab a drink there but don’t stay for anything else.
  4. AJ

    AngieJ

    Minneapolis

    11 reviews

    vip
    2.0

    11 reviews

    Dined on November 19, 2022

    overall2food2service4ambience1
    Food was not good, but the ice cream treats were good. Would not come back.
  5. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on November 19, 2022

    overall3food1service2ambience2
    Not the best food, tables were dirty and wobbly. Service was just ok.
  6. OT

    OpenTable Diner

    Minneapolis

    1 review

    2.0

    1 review

    Dined on November 14, 2022

    overall2food1service2ambience3
    Food was not eatable. Kids ordered the blue hamburgers from kids menu and said “Is it bad that I can taste the blue?” Adult meals were also not eatable - cold, overcooked/hard, just all around terrible. Only drinks served are their fish bowl “signature drinks” or wine. Drinks were fine and the kids liked all the candy. There was only 1 server for entire restaurant and he was also bartender. Needless to say, service was very slow. Poor guy was really nice and totally overwhelmed. He even laughed when we asked for food recommendations saying, “The food is just okay.” There is also a very odd high-low situation. The ambience is very of the moment, Instagram worthy with fun light fixtures, a flower wall, cute neon lights, nice tables and chairs, etc. But then your glass of water is served in a solo cup and your food is served on a small metal baking sheet. We ended up at the food court across the hall to eat dinner and saw 2 other groups that were also at Sugar Factory with us. Seems like they don’t actually want to serve food. They should really just be serving drinks and dessert. Would not recommend.
  7. L

    Lisa

    Baltimore

    1 review

    vip
    1.0

    1 review

    Dined on November 13, 2022

    overall1food3service2ambience3
    Very cute restaurant but the experience was not great late at night. We didn't receive the correct food. the servers were very nice but stretched thin, and we didn't get to order the fun drinks that they were known for because of it.
  8. GL

    GretchenL

    1 review

    3.0

    1 review

    Dined on November 6, 2022

    overall3food5service3ambience3
    Server seemed to be whispering to us, we had to ask him to repeat each sentence. Made ordering frustrating. Food was good, they were out of things, including the mugs we had paid for which were supposed to be included with the shakes. It was ok.
  9. OT

    OpenTable Diner

    Northern MI

    3 reviews

    4.0

    3 reviews

    Dined on November 4, 2022

    overall4food4service5ambience4
    We were super excited to come to the Sugar Factory and were slightly disappointed at the prices for the value in the drinks and desserts. The food was tasty and it was a great atmosphere, I would just be sure you’re ready to spend $30 on a drink and more for 2 milk shakes.
  10. TF

    TayF

    Minneapolis

    1 review

    1.0

    1 review

    Dined on November 4, 2022

    overall1food1service5ambience3
    The food is absolutely disgusting!!!!! The milkshakes were really good though & the staff was great.
  11. KC

    KimberlyC

    1 review

    5.0

    1 review

    Dined on November 1, 2022

    overall5food3service4ambience4
    Family celebrations! 2 in the past week. Prefer the Quiana experience 😚 it’s way more “lit” The food was okay Fun atmosphere. Friendly staff. Drinks!!! Will go again
  12. T

    Tish

    Minneapolis

    6 reviews

    4.0

    6 reviews

    Dined on November 1, 2022

    overall4food4service4ambience5
    This is an expensive stop - the fries and beverages are not included when you order a burger/item, BUT they are delicious. The desserts are super fun, but definitely not as delicious as they look. Our service was super friendly, but never refilled my water. Overall, I would say, I wouldn't rush back, but I definitely think it's worth the experience in general. Fun ambiance and colorful food is always a great experience.
  13. JP

    JoeleneP

    Minneapolis

    1 review

    3.0

    1 review

    Dined on October 29, 2022

    overall3food2service3ambience2
    The service was extremely slow from getting the menus to water and and food. The server was not good. She was too invested in another table forgetting about us until we said something. Food was not worth the price. It’s a one stop shop, and won’t be back.
  14. MD

    MichaelD

    Minneapolis

    1 review

    2.0

    1 review

    Dined on October 29, 2022

    overall2food2service3ambience1
    Very expensive drinks, but you're paying for a glass full of ice and candy. The dry ice and candy all stuck together in a pile in the glass so hardly anything to drink. Very limited space, feels like you're involved in the conversations around you. I won't be back.
  15. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on October 27, 2022

    overall1food1service2ambience1
    The food was horrible my 3 year old food came in a BAG…. We was there for my daughter 16th birthday dinner. There was only one sever so we didn’t get the full experience. They was out of liquor and for a bill of $200 the experience as a whole should of been a lot more luxury.
  16. KM

    KMinnesota

    New England

    1 review

    3.0

    1 review

    Dined on October 23, 2022

    overall3food3service3ambience3
    I feel for them because I think their issues were probably all related to staffing issues, but the end result was that the prices were not worth it for the slow service and small portions.
  17. CW

    CecilyW

    1 review

    4.0

    1 review

    Dined on October 21, 2022

    overall4food5service3ambience5
    It was great but customer service could be a little better. Overall, the experience was great.
  18. OT

    OpenTable Diner

    Minneapolis

    1 review

    5.0

    1 review

    Dined on October 21, 2022

    overall5food5service5ambience5
    Our waitress was amazing! She definitely made our first experience so enjoyable! Such fun milkshakes and drinks! For sure coming back!
  19. KO

    KristyO

    Des Moines

    1 review

    3.0

    1 review

    Dined on October 21, 2022

    overall3food3service2ambience2
    The service was pretty poor. The staff wa staying to keep up but they were definitely short staffed. The donut on top of the milk shake was uneatable.
  20. JW

    JoanW

    Chicago

    1 review

    4.0

    1 review

    Dined on October 21, 2022

    overall4food5service4ambience5
    We had a very good experience with our young grandchildren. They loved the malts, and the food was very good! Service was, initially, slow because they were short of staff. Once we ordered or food, it came very quickly. The staff were all very friendly.
  21. OT

    OpenTable Diner

    Minneapolis

    1 review

    vip
    1.0

    1 review

    Dined on October 21, 2022

    overall1food1service1ambience1
    This was a very poor experience. The restaurant is very short staffed. The food was abysmal and the drinks were so sweet they weren’t drinkable. We didn’t get silverware or napkins. Would never go again.
  22. JD

    JenniferD

    Las Vegas

    2 reviews

    4.0

    2 reviews

    Dined on October 20, 2022

    overall4food3service2ambience4
    Poor service….slow. We were not even served plates even though the server said she would bring them. I think there was one server, one cook, and one greeter there for the entire store and retail side. Drinks were cool and VERY sugary though most of the fun gummies and candies sank to the bottom and got stuck in the dry ice so you couldn’t eat them anyways.
  23. OT

    OpenTable Diner

    Milwaukee

    1 review

    1.0

    1 review

    Dined on October 16, 2022

    overall1food3service1ambience3
    The service was terrible, our server was rude. they were out of cotton candy for our drink, and so after choosing a new one, brought us a bag of cotton candy that looked like it had been bought elsewhere in the mall. The drink was terrible, all the sugar was stuck on the bottom, and I ended up throwing it all up later anyway. Noise level made it so I could not even hear myself think. Do yourself a favor and either take it to go or spend your money elsewhere.
  24. t

    traveler

    Detroit

    31 reviews

    vip
    3.0

    31 reviews

    Dined on October 16, 2022

    overall3food2service2ambience3
    Went to grab a dessert and drinks. They were out of bananas . They brought the cup with ice and gummies and took a while to bring the actual drink that goes inside. We ended up not even ordering a dessert and left after the drink because the service was so slow. They were too busy singing happy birthday to people
  25. NO

    NicoleO

    1 review

    5.0

    1 review

    Dined on October 15, 2022

    overall5food5service5ambience5
    Quick and fun for the kids. Drinks were pricey but food was reasonable. All in all worth it.
  26. OT

    OpenTable Diner

    Chicago

    9 reviews

    vip
    1.0

    9 reviews

    Dined on October 9, 2022

    overall1food1service1ambience1
    Service was terrible. They did not even give us plates when there’s 4 of us sharing a meal. Food menu selection is limited, and unimpressive. Food is not flavorful. No one checked if we needed anything else. It was disappointing.
  27. CH

    CHRIST

    1 review

    2.0

    1 review

    Dined on October 9, 2022

    overall2food2service1ambience3
    Service was bad food didn't come out together no condiments or silverware napkins had to get them out Ourselves. Food was lukewarm and items forgotten.
  28. F

    Frogs

    1 review

    3.0

    1 review

    Dined on October 9, 2022

    overall3food2service1ambience2
    Took a long time to get our order in. Just had milk shakes. Almost 30 mins to have them delivered. They looked amazing but tasted less than mediocre
  29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 7, 2022

    overall5food5service5ambience5
    Love the ambiance good was great
  30. RR

    RhondaR

    Salt Lake City

    1 review

    5.0

    1 review

    Dined on October 2, 2022

    overall5food5service5ambience5
    Best birthday experience for my 10 year old granddaughter Ever!!! Food was delicious 😋
  31. A

    Ashley

    1 review

    1.0

    1 review

    Dined on September 30, 2022

    overall1food2service1ambience2
    Terrible service, we didn’t get waited on for a long period of time after being sat, and didn’t really know who our server was. The food was fine. Disappointed in portions for price.
  32. JT

    JennaT

    1 review

    1.0

    1 review

    Dined on September 30, 2022

    overall1food1service2ambience1
    I was so looking forward to this for my sons birthday and was very disappointed at the end. The service was slow (which is expected during these times) but people who came after us, were served before us. I had to ask multiple times for silverware, napkins, and straws and ended up grabbing them myself. The food came out almost cold and did not taste very good. The milkshakes are pretty awesome but not worth the money. I would not recommend going here and I definitely won’t be back.
  33. CA

    CallieA

    1 review

    5.0

    1 review

    Dined on September 30, 2022

    overall5food5service3ambience5
    The chicken strip were great! The signature big drink was super cool and it was overall a great experience.
  34. J

    Jaye

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food4service5ambience5
    Our waiter was amazing. Very mindful and sweet! The place wasn’t super packed and the staff seemed cheerful the entire time. 10/10 recommend for sure!
  35. S

    Shawnie

    1 review

    1.0

    1 review

    Dined on September 17, 2022

    overall1food1service1ambience1
    Food is trash and the service trash. This only good thing was the drinks.
  36. KO

    KellyO

    1 review

    1.0

    1 review

    Dined on September 17, 2022

    overall1food1service1ambience1
    Got seated right away but never acknowledged again. We waited over 30 minutes and finally left. People next to us had same experience. There were several open tables. Not crazy busy. Very disappointing.
  37. OT

    OpenTable Diner

    Minneapolis

    1 review

    2.0

    1 review

    Dined on September 16, 2022

    overall2food2service3ambience2
    Birthday, only the bartender was working and had to cover all the table, no waiters or waitresses. The guys tried but service as far as dining out was horrible because there were only two people working.
  38. JU

    JULIEM

    1 review

    3.0

    1 review

    Dined on September 10, 2022

    overall3food1service2ambience4
    Food blah, drinks overpriced . Would not come back.
  39. AW

    AngelW

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5
    The family really enjoyed there self ☺ thanks for the birthday singing and dancing was a blast.
  40. SB

    SharkiraB

    1 review

    1.0

    1 review

    Dined on September 9, 2022

    overall1food1service1ambience3
    Food came out at different times and it was overpriced

FAQs

Sugar Factory Express - Mall of America is rated 3.5 stars by 873 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

10:00 PM


Booked 14 times today
Google Map for Sugar Factory Express - Mall of America

60 East Broadway, STE S339, Bloomington, MN 55425

Additional information

  • Neighborhood

    Bloomington

  • Hours of operation

    Mon–Thu, Sun 11:00 am–9:00 pm Fri 11:00 am–10:00 pm Sat 11:00 am–10:30 pm

  • Cuisines

    American, Burgers, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Public Lot

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar Dining, Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Gluten-free Options, Non-Smoking, Weekend Brunch, Wi-Fi available, Wine

  • Phone number

    (952) 208-1925

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    Private Event Coordinator : (866) 820-5017

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