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Sugar Factory - Detroit, Detroit, MI
0

Sugar Factory - Detroit

3.4
3.4
785 Reviews
$30 and under
American
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2 people

7:00 PM


Booked 148 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Hours of operation

    Mon–Fri 11:00 am–11:00 pm Sat, Sun 10:00 am–11:00 pm

  • Phone number

    (947) 219-0700

  • Dress code

    Smart Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    our Private Dining Coordinator: (855) 518-1286

What 785 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.4
3.4 based on recent ratings
  • 3.3Food
  • 3.4Service
  • 3.8Ambience
  • 3Value

NoiseEnergetic

Loved For

  • Detroit / Eastern Michigan

    Kid-friendly

  • Detroit / Eastern Michigan

    Most Booked

  • Detroit

    Kid-friendly

  • Detroit

    Most Booked

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  1. LB

    LindseyB

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined 3 days ago

    overall5food5service5ambience5
    The atmosphere, the food, the location! This is a fun spot for any celebration!
  2. DM

    DeniseM

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined 4 days ago

    overall4food4service5ambience5
    Very unique experience! Our server Chelly was absolutely awesome! Very friendly, engaging, informative! Drinks are gorgeous but overpriced.
  3. SB

    StephanieB

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food1service4ambience4
    If you’re going to the sugar factory, try to stick to ordering only options that have SUGAR. The drinks were great the dessert was amazing, the food not so much. Our party of 5 ended up sending the food back. However, the staff was very understanding and went above and beyond to right the wrongs because it was also my birthday dinner. I did appreciate that.
  4. K

    Kiki

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food1service4ambience4
    The food was warm not hot. The wait wasn’t that long and the food came out fast. It’s overpriced for mediocre food
  5. JT

    JamesT

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food2service1ambience2
    First time at Sugar Factory. Watching Big screen TV inside restaurant I notice lively music, smiling servers, Candy/kid store. At Detroit location: no Candy/Kid store, no smiling servers, manager stayed by hostess desk , cold food and extra long time to arrive. Manager doesn’t perform table checks, servers were running around or understaffed. I had to get servers attention for questions and additional items such as napkins, dirty plate, no water refills, and ask about food arrivals. You store looks like it caters to adults not kids. I was very disappointed with my family business. Don’t worry, I won’t be back. “ Not customer friendly”
  6. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food3service5ambience5
    The only good thing about this restaurant is our server guy, he was a amazing server he name is Carlos no only he was taking care of us but he’s energy was amazing in the all restaurant grate dancer 🙌🏼 the food not grate and the waiting time is long even though we reserved a tables weeks before lol 😂 but thanks Carlos for for making it a better experience this kid need to ge pay more 🙌🏼🙌🏼
  7. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1
    Customer service was poor to say the least. Food is not good especially after a 2 hour wait. We were interrupted multiple times for people to take pictures on the wall.
  8. l

    lovethelake

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined 7 days ago

    overall1food1service1ambience3
    The service was absolutely horrific. We were brought the wrong food, drinks, waited over an hour for the apps. The food is the Applebees level if you ordered it from DoorDash and forgot until the next morning and retrieved it from your porch and then ate it. After paying 40 bucks for kool aid with dry ice and sliders full of food coloring. If you want to take 85 selfies and have your waitress ask if you want to film her setting your food on the table, go here.
  9. TJ

    TreyeJ

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience3
    Overall experience wasn't worth my time. Started off with the reservation issue, then poor customer service, communication, wrong drinks and then the food wasn't good at all. Spending 200$ I expect 100% better. Also the manager so disrespectful and don't know how to address a customer and fix a small issue.
  10. LB

    LizB

    Detroit

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food2service1ambience2
    Shakes were great, food was so-so. Waitress barely stopped at our table. Gratuity is also included automatically which I was OK with but just keep in mind you are tipping 20% for minimal service.
  11. OT

    OpenTable Diner

    Detroit

    5 reviews

    vip
    2.0

    5 reviews

    Dined 7 days ago

    overall2food3service1ambience5
    Service was slow and not friendly at all. First time there and was given no guidance except to scan for the menu. Way overpriced.
  12. OT

    OpenTable Diner

    Dublin

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food4service3ambience4
    Food was good but pretty pricey and not hot when served. Service was pretty slow but our server was good.
  13. JA

    JenniferA

    Detroit

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1
    It was extremely overpriced for the quality of food that they provided. It is also very tired and rundown for a restaurant that is not that old. The overall decor is very boring for a type of restaurant like this. You really expected there to be more than just all white walls. The service was very poor, we constantly had to remind our waiter about the items that we ordered. We didn’t all get our food at the same time. My order was brought out incorrect, and when they brought it out again, it still wasn’t correct. We felt like for what we spent we didn’t have much of a positive experience. The plates, silverware, and tables were all very dirty. We were one of the first people to be seated for the day, and our food took forever, and our table was not clean when we arrived. We will not be going back.
  14. TS

    ToiS

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food2service1ambience1
    Overpriced experience. Our waiter chose his tip, he was half attentive, literally sweating from performing Happy Birthday all night…I counted at least 4xs he performed. $49 for one drink is absolutely ridiculous! And seating feels more like a cafeteria w/ chandeliers than a restaurant serving $49 drinks. No booths…just open space
  15. k

    kdaly727

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined on January 20, 2023

    overall2food3service2ambience3
    Glorified steak-n-shake. The ambiance is special, the food is “ok” but not at all relatable to what they’re charging you for it, the service was slow and they didn’t even have everything they offered on the menu. The Goblet drinks are fun, overall I would go back for a drink at the bar, but not for food.
  16. TK

    TabyKat

    1 review

    5.0

    1 review

    Dined on January 20, 2023

    overall5food5service5ambience5
    This place is magical. Sweet treats and savory dishes. Took my husband for his birthday.
  17. LK

    LauraK

    1 review

    3.0

    1 review

    Dined on January 20, 2023

    overall3food4service2ambience5
    Poor service. My sister got her food before me, which is fine, but by the time I got mine she had already finished her crepes and her plate was even cleared and still had not received my food!!! The server said because my sister ordered crepes it came from different part of the restaurant (what ???) but whatever , she should have placed my order first (hamburger/fries). Bad service. We wouldn’t have tipped as much but they add tip to the bill.
  18. MF

    MiguelF

    1 review

    2.0

    1 review

    Dined on January 20, 2023

    overall2food1service1ambience3
    To me, you can get better food at Coney Island. The shakes were good, and the appetizer was decent. That was really it. The music was too loud. Our waitress brought me me the wrong food. I definitely wouldn't return
  19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 19, 2023

    overall5food5service5ambience5
    The server Ari,& the other wait staff was wonderful very friendly & upbeat! The manager Troy was soo much fun and very hands on with his customers! Thanks to the young man that took the pictures! Be back real soon
  20. S

    jennS

    1 review

    5.0

    1 review

    Dined on January 19, 2023

    overall5food5service5ambience5
    Carlos was great!! Food was good. Are shakes we're great. A lady manager came to check on us
  21. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 19, 2023

    overall5food5service5ambience5
    Great staff/service. Love the location. Excellent desserts and drinks. Fun.
  22. D

    Danni

    1 review

    5.0

    1 review

    Dined on January 18, 2023

    overall5food5service5ambience5
    Super lit. Amazing food. And the best waitress was Ari. She was fun, exciting, and kid friendly. I'm not coming if she's not there.
  23. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 18, 2023

    overall2food2service1ambience2
    My waitress didn’t come to the table for at least 15 mins after we were seated, when she finally came she took our order and my daughter received her food within 5 mins. My guess was this plate my had belonged to someone else who didn’t want to eat that food. She had the chicken garlic penne and it was watered down. I ordered dessert and was given my check before I was given my dessert. The ambience was nice however everything else deserves a zero.
  24. JD

    JadeDenarow

    1 review

    5.0

    1 review

    Dined on January 17, 2023

    overall5food4service5ambience5
    My husband and I visited the sugar factory for the first time this week and it was a pleasant experience. Our server was the male bartender and he took great care of us and was very nice. The ambiance is nice. The restaurant is clean. The staff is friendly & very busy. Will return.
  25. m

    menas

    Detroit

    1 review

    3.0

    1 review

    Dined on January 16, 2023

    overall3food5service2ambience2
    The name doesn’t go with the vibe. Seems like they need more colorful ambiance and candy bowls, pictures and razzle dazzle. They are short staff and my waiters appearance wasn’t great👎🏾like he took his clothes out the hamper.
  26. OT

    OpenTable Diner

    Naples

    3 reviews

    vip
    3.0

    3 reviews

    Dined on January 16, 2023

    overall3food4service2ambience3
    Even with a reservation it took 45 minutes to be seated and another 20 minutes for someone to take our drink order. Our drinks didn’t show up until after we were almost done with our meal. We did appreciate the birthday song and ice cream for my daughter’s 17th birthday.
  27. H

    Hoops

    Detroit

    14 reviews

    vip
    1.0

    14 reviews

    Dined on January 16, 2023

    overall1food1service1ambience3
    Our food came about 30 minutes prior to the first shake. We had to ask 3 times for napkins and silverware to eat the food that had already been served. The shakes came out one at a time, 10 minutes a part. For what this restaurant charges they should be capable of properly timing food and beverages. The food was flavorless. The shakes were sugary and lacked the creaminess that comes with using high quality ice cream.
  28. OT

    OpenTable Diner

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on January 16, 2023

    overall5food4service5ambience5
    Troy Troy Troy is the best manager i have ever witnessed at a restaurant. We had a reservation but the restaurant was short staffed and busy. Troy as a manager came and took our order and checked on us so many times. He was so nice and helpful. And when a waitress did free up she was amazing too. Her name was Jess and i hope i get her next time i come back. I’ve been to sugar factory in other states but Jess and Troy take Detroit sugar factory to another level. If Troy ain’t there i aint eatin there. ! I literally sat here for 6 hours. To the point where they had to give us a different waiter (Carlos) and he was amazing too ! Who does the hiring here. !! I want Carlos in my kitchen at home helpin me. He is a vibeeeee
  29. JR

    JenniferR

    Las Vegas

    1 review

    1.0

    1 review

    Dined on January 16, 2023

    overall1food1service1ambience1
    The service was absolutely terrible.
  30. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 16, 2023

    overall5food5service5ambience5
    I went with three friends and we had a great time. The food and service was to die for. Our server was Onas and he was great. Very friendly helpful. Along with the bartender Charles. I will definitely be back to this establishment.
  31. JM

    JeMa

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined on January 15, 2023

    overall2food1service1ambience2
    Way too loud and overpriced. Service was horrible, all of our meals came out at different times.
  32. CP

    CiaraP

    Detroit

    1 review

    3.0

    1 review

    Dined on January 15, 2023

    overall3food3service2ambience4
    Bad service. Host had attitude with dry personalities. Food was not as fresh.
  33. OT

    OpenTable Diner

    Detroit

    8 reviews

    vip
    2.0

    8 reviews

    Dined on January 15, 2023

    overall2food3service2ambience3
    Definitely paying for the experience. The automatic 20% gratuity leaves for lack luster service that I also experienced at other locations. Not a fan of automatic gratuity. My entire table had their food for 15 minutes before my pancakes arrived. It was ridiculous, I even requested that my order just be cancelled if it was going to take any longer. I’ve now done dinner and breakfast at 2 different locations, I won’t be back with my family.
  34. OT

    OpenTable Diner

    Detroit

    5 reviews

    2.0

    5 reviews

    Dined on January 15, 2023

    overall2food2service2ambience3
    We made reservations at 10am. They didn’t open their doors until almost quarter after. Then we were great by the most unfriendly host I have ever seen at any restaurant in my entire life. My wife and I are in our 40s and enjoy a good dinning experience. This lady was the grumpiest women ever. She should not be working upfront of restaurant. Our waiter was very nice. My two boys and myself spilt the insane pancake stack The food was just ok. The kids enjoy. However, we are more than likely not going to return any time soon.
  35. s

    stef

    Detroit

    1 review

    2.0

    1 review

    Dined on January 14, 2023

    overall2food2service1ambience1
    We had a reservation and waited an extra 20 min. We were passed over by people that came in after us to be seated. The music was so loud that you could not talk to people at your table nor could the waiter hear me when I gave him my order. He kept saying I’m sorry it’s loud in here can you repeat that? Once we got our food he never came back to check if everything was good or not never asked if we wanted more drinks or water or dessert just dropped off the bill. We stood up to put our coats on and 3 bus people and the manager came up and started cleaning the table and snatched the table and chairs while we will still trying to get ready to leave it was awful! I have been to other sugar factories and they were amazing the staff was kind the food was great and atmosphere was beautiful and inviting! This place completely missed the mark ! So very disappointed will not ever go back
  36. AB

    AubeBucketList1

    Detroit

    7 reviews

    4.0

    7 reviews

    Dined on January 14, 2023

    overall4food5service5ambience4
    The food was delicious (try the Turkey Club, they took it up a notch from the usual). Our waiter Phil was helpful and attentive. There were alot of birthdays so the noise level was upped by the wait staff singing 4-5 times during our visit. All in all, we cannot wait to go back!
  37. OT

    OpenTable Diner

    Cancun

    1 review

    vip
    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5
    Celebrating our son’s 10th birthday, the food was better than expected. The service from Phil was outstanding and really made the experience a memorable one.
  38. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on January 14, 2023

    overall1food1service1ambience3
    Visited on Saturday 1/14/2023 and had reservations at 12:15pm. Spent $148 on lunch to eat maybe half of it. From our appetizer having to be sent back because the meatballs were cold in the center, or waffles were not presented as advertised on the menu, to service being far below average for the type of establishment, on top of cloudy business practices when it comes to charging and gratuities. Definitely will not be supporting Sugar Factory again.
  39. MG

    MetroGuy

    Columbus

    1 review

    2.0

    1 review

    Dined on January 14, 2023

    overall2food2service1ambience4
    We were told we couldn't order anything but brunch prior to 12pm (even though burgers and sandwiches were on the brunch menu, we were told we could not order those). 10 minutes after ordering brunch (basically eggs and potatoes), I saw other customers around me getting burgers delivered. Somewhere there was a disconnect and service was poor. I would not recommend unless they clean up their act. Ambience is good, but I wouldn't go back because of that alone.
  40. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 14, 2023

    overall3food2service3ambience5
    The food was mid the burger was not fresh it was a frozen patty. My cousin is gluten free and she asked for a lettuce wrap burger, and they just threw the lettuce on the burger

Safety precautions

  • Cleaning & sanitizing

    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily

FAQs

Sugar Factory - Detroit is rated 3.4 stars by 785 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 148 times today
Google Map for Sugar Factory - Detroit

45 Monroe St., Detroit, MI 48226

Additional information

  • Neighborhood

    Detroit

  • Hours of operation

    Mon–Fri 11:00 am–11:00 pm Sat, Sun 10:00 am–11:00 pm

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Weekend Brunch, Wine

  • Phone number

    (947) 219-0700

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    our Private Dining Coordinator: (855) 518-1286

  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Do Not Sell or Share My Personal Information
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