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Sugar Factory - Detroit, Detroit, MI

Sugar Factory - Detroit

3.2
3.2
1941 Reviews
$31 to $50
American
Guests can expect a one of a kind dining experience at Sugar Factory, with over-the-top entrees, legendary desserts, and Sugar Factory’s famous, celebrity-endorsed smoking candy goblet drinks – plus, photo-worthy decor, and the brand’s signature retail store with floor-to-ceiling candy walls and hundreds of candy options.

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2 people

7:00 PM


Booked 34 times today
Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Phone number
    (947) 219-0700
  • Dress code
    Smart Casual
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    our Private Dining Coordinator: (947) 219-0700

What 1,941 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.2
3.2 based on recent ratings
  • 3.1Food
  • 3.3Service
  • 3.7Ambience
  • 2.7Value

NoiseEnergetic

1,941 Reviews
  1. OpenTable Diner

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    The food was good, the drinks were great, our waitress had awesome energy and was very patient which is awesome because she was very busy. Good music, good vibes, great energy. The staff brung it when it came to celebrating birthdays with people. My 3rd time going to the one in Detroit and this was our best time!

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  2. OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Our host Onas (I think) was SO AMAZING. Treated everyone fairly and equally and kept the same energy with every table he hosted. He was super fun. The music was very loud, something to keep in mind for people with sensory issues. Food was great. Everything was clean. Everything was amazing. Made my finances birthday fantastic.

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  3. ParisT

    Detroit

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Food was horrible we sent it back twice and it was still nasty,the host was rude and very unprofessional. Tables next to us was dirty the whole time. First and last time ever going there.i will not be back

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  4. AnnaD

    Detroit

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our server was so nice. The food was so fun and delicious!!

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  5. OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Loved the experience! Tara was the best! Will definitely come back

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  6. SheliaC

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on April 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Service and food were good. Celebrated my granddaughters 12th birthday so she got the birthday song and sundae which she really enjoyed!

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  7. brianb

    Detroit

    1 review

    4.0

    1 review

    Dined on April 15, 2024

    1. Overall 4
    2. Food 2
    3. Service 4
    4. Ambience 3
    The burger was completely covered in cheese and disgusting, basically un-eatable. It would have been nice if the server would have told me that before I ordered it. Way over priced too. $28 for a burger that has 2 thin smashed patties and completely covered in cheese, all over the top bun. The milkshake was good but the glass was almost half full of just whipping cream. $120 for a burger with fries, quesadilla, pulled pork nacho fries and a milkshake. Way over priced in my opinion especially for the quality of the food.

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  8. JasmineH

    Detroit

    1 review

    5.0

    1 review

    Dined on April 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Came for my daughter 5th birthday and we had a ball great service beautiful place I will be back!

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  9. AmyJ

    Washington DC

    2 reviews

    1.0

    2 reviews

    Dined on April 13, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    The music was so loud my family couldn’t even carry out a conversation. We were sat for our reservation somewhat quickly and our hostess was really friendly, but then we waited 25 minutes and no server ever came to our table, so we left. Pretty bummed because we made these reservations for my daughters birthday :(

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  10. RayMi

    Hawaii

    1 review

    1.0

    1 review

    Dined on April 13, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4
    TERRIBLE service. Immature staff, do not care about most of their patrons. Too worried about "turning it up!", screaming and partying at 5pm vs. taking orders from us after sitting there for literally 42 minutes. Tables around us were also being ignored. Absolutely ridiculous. I let the manager know we were going to leave out of frustration and they pretty much showed us the door.

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  11. OpenTable Diner

    Cincinnati

    6 reviews

    1.0

    6 reviews

    Dined on April 13, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4
    The ambience was really good, I do appreciate how they accommodated changing our seats. However, there was a waitress that did not want to take us, and I saw the waitresses talking about us. I do appreciate the waiter that did take us ! I don’t appreciate the waiter telling us they no longer had the food item we wanted 30 minutes later after we all ordered our food. it took an additional 15-20 minutes for us to get our food!! Unfortunately, my family is generous and not only did he get a regular tip on the bill (because he secretly included it) but they also gave him additional cash. I personally will not be back or recommend!

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  12. OpenTable Diner

    Cincinnati

    4 reviews

    5.0

    4 reviews

    Dined on April 13, 2024

    1. Overall 5
    2. Food 2
    3. Service 5
    4. Ambience 5
    My food was not good. My waffles were almost burnt and the pancakes tasted like cornbread. My 5yr old didn’t eat them so it was a waste of money. The only good thing was the chicken.

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  13. JessicaF

    Detroit

    1 review

    1.0

    1 review

    Dined on April 12, 2024

    1. Overall 1
    2. Food 2
    3. Service 5
    4. Ambience 5
    Our server, Donna, was fantastic. They ran out of silverware. We had to wait quite some time. Food was mediocre. But the energy was fun!

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  14. OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on April 7, 2024

    1. Overall 2
    2. Food 5
    3. Service 5
    4. Ambience 5
    Server was AWESOME Ambiance was AWESOME Food was AWESOME Price WAY TOO HIGH Also, customers should be able to choose what item they want to purchase in order to have staff come out and do the birthday dance instead of only a huge bowl of ice cream. $60-100 is way too much money to be paying for just ice cream. I think customers should be given another option to just pay extra for staff to come perform a birthday dance versus being obligated to pay two different prices just for ice creay. Not everyone is lactose tolerant.

    1 person found this helpful

  15. Zuri

    Detroit

    1 review

    3.0

    1 review

    Dined on April 6, 2024

    1. Overall 3
    2. Food 1
    3. Service 1
    4. Ambience 1
    Macaroni balls tasted like plastic, water was tap. Fish and chicken fried in same oil, (yuck) 40 automatic tip for service that didn’t meet expectations at all. 4 out of 10

    1 person found this helpful

  16. Rebecca

    Detroit

    1 review

    5.0

    1 review

    Dined on April 4, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5
    The design of this location was amazing and it was in the perfect spot of downtown the energy was definitely there and the vibes was lit

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  17. OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined on April 4, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    We went today for my daughter’s 6th birthday and we all enjoyed ourselves. Our waiter Evan was excellent, the vibe was perfect and the food came fast and tasted great. My daughter thoroughly enjoyed herself.

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  18. OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on April 4, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    We had a reservation at the restaurant. When we arrived we waited for a few to even be acknowledged. When we finally made it to the table it took 20 minutes before anyone came to help us. The bathrooms were so filthy that the girls refused to use them. I would not recommend this place to anyone

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  19. Mimi

    Detroit

    1 review

    5.0

    1 review

    Dined on April 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    OMG, I was so excited to visit The Sugar Factory, and my experience was absolutely amazing!!! Fun, chic, and beautiful atmosphere, great service, and delicious food. My waiter Greg was THE BEST💞🩷💞. Sooo many options on the menu, so I'll be back!

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  20. OpenTable Diner

    Grand Rapids

    2 reviews

    3.0

    2 reviews

    Dined on April 3, 2024

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 5
    The experience for the drinks was worth it, but the food was not worth it at all.

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  21. EboneyH

    Chicago

    1 review

    5.0

    1 review

    Dined on April 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Today is my birthday and my server Nae showed my family and I a time she was very energetic on time and helped us from the drinks to the food Ashley the manager was also very helpful to us she gave a a coupon and had a wonderful conversation I HIGHLY recommend Nae I had a amazing Time we will be back we drove 2 hours to get here and Nae Made it well Worth it

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  22. Jmka

    Detroit

    1 review

    vip
    5.0

    1 review

    Dined on April 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our server Nae was excellent and we will definitely be coming back!

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  23. OpenTable Diner

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on March 30, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5
    Took my daughter for her bday, fun and great customer service.

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  24. CassieH

    Detroit

    1 review

    2.0

    1 review

    Dined on March 30, 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 4
    Food was overcooked/undercooked & forgotten. Service was scarce with forgotten napkins, utensils, condiments. Our first waitress was a bit grumpy & seemed unapproachable. She pawned us off to a waiter with a better attitude who seemed sweet, but also new. This was my first time going & I believe it'll be my last.

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  25. anonymous

    Toronto

    1 review

    1.0

    1 review

    Dined on March 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    The food was okay not much too it, the food was pretty dry and not taste to it. The service wasn’t very great it took almost 30 mins just to get our check.

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  26. OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on March 29, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    We got there on time for our reservation and were seated right away. Then, nobody even looked in our direction for a half hour, so we got up and left. Prior to leaving, I took a look at the menu and everything was very expensive vs the quality of food. We won’t be back

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  27. OpenTable Diner

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined on March 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    The waiter Greg was rude and should not work in customer service if he has no patience he started off ok I ordered really fast and made it simple when he was aware that we had more guest attending Greg did not want to serve us anymore he kept telling us that someone else would take over but whole time no one else was aware of that so that’s when my fiancé had to yell out loud for service because half of our table had gotten their food but the new guest have not ordered yet after waiting for a long time also Greg ordered the wrong meal for me so he had to take my food back and I was billed for both meals after him knowing it was incorrect but Antonio took over and was great this was the worst first time experience no acknowledgement for my daughter on her birthday prices were a bit much for the service received my daughters burgers were dry no one offered ketchup or mustard and my food was not good at all maybe I should have chose a different meal but I’m really wondering hard if Greg ever quit he was undressing saying that he quit in front of customers -shaking-my-head

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  28. CoireL

    Grand Rapids

    1 review

    5.0

    1 review

    Dined on March 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We requested Greg. He didn’t disappoint at all. My first time bringing the family to celebrate two birthdays. We had an amazing time. Greg provided excellent service. We’ll be back soon and will request Greg again. Thanks so much for the awesome experience.

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  29. OpenTable Diner

    Detroit

    1 review

    3.0

    1 review

    Dined on March 25, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 5
    The decor and atmosphere is really neat and it’s a cool place to visit one time. Food was OK, drinks were neat but overpriced as were the desserts. The restaurant was not clean and smelled foul. The radio was so loud that it was mostly static. Was a one time visit for me.

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  30. RonR

    Detroit

    24 reviews

    vip
    5.0

    24 reviews

    Dined on March 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I had a great experience here yet again I love this place as one of my favorite restaurants to come here in downtown Detroit

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  31. SeTaraT

    Detroit

    1 review

    5.0

    1 review

    Dined on March 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I enjoyed dinning in and big shot outs to the young man that helped us tony

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  32. MarshaH

    Detroit

    1 review

    2.0

    1 review

    Dined on March 24, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2
    Not set up, no cash drawer, couldn’t give me all of my change because when they did get a drawer they didn’t grab change and asked if it was okay to not give me all my change. Staff smelled strongly of weed! Our kids were with us so major turn off for ever returning! Ordered an iced coffee and didn’t get it until after the food. The decor was pretty but chair legs were unstable and wobbly on all of our chairs. Would not recommend or return. Not worth it for the price!!!!

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  33. RonR

    Detroit

    24 reviews

    vip
    5.0

    24 reviews

    Dined on March 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Brunch was great had a great time with the pancakes and waffles.

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  34. JennyM

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined on March 23, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5
    super fun atmosphere. Very friendly staff. But they are so busy that it does take a long time to get served and checked on for refills, etc. But I will definitely be back! Suggestion: Please add clear-cut instructions on the menu and/or website, (like the front page) on the process and price to get a birthday dance/song. I am very interested in returning for someone's birthday, and I could not easily find on the website how to do it. However, I did ask the server and she was very friendly and explained.

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  35. Arleneb

    Detroit

    1 review

    5.0

    1 review

    Dined on March 23, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5
    The price of the food and the quality of the food portion is off, left thee still feeling hungry the gratuity is overpriced. Loved the emery and our serve was topped notch Onsa Onsa.

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  36. SarahO

    Detroit

    4 reviews

    1.0

    4 reviews

    Dined on March 23, 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 1
    The first impression walking in was that Sugar Factory Detroit was insanely loud. It was 6:00p Saturday evening, however the music choice was not appropriate for younger kids. My teen boys were fine, but I would only take younger kids earlier in the day. The service was very slow and I had to ask twice before a server took our order. The food came quick, but we really came for the cool drinks and they weren’t served until after we were done eating ….. which was 45 minutes after being seated. Food was mediocre, burgers were super greasy. $200 later(and no alcohol), there is no way we will be back.

    1 person found this helpful

  37. OpenTable Diner

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined on March 23, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Absolutely trash place. Food quality was terrible. Service was horrible. If you like to spend 5 star prices for the ambience of a Coney Island in the hood, this may be the place for you. It may be a cool idea, but it was horribly executed.

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  38. OpenTable Diner

    Indiana

    2 reviews

    1.0

    2 reviews

    Dined on March 23, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    This was quite literally the worst dining experience I have ever had in Detroit. Horrible service, the food was even worse, the music was so loud you couldn’t hear someone sitting next to you and it was completely inappropriate for a family environment. We were told we had to have all of our food and drink orders ready when she came back and then none of us actually received any of our food at the same time. One of our meals never even showed up until everyone else was finished. Just the worst. Would never go back or recommend to anyone. So over priced and garbage food, there are 1000 places in Detroit that would be a better choice.

    1 person found this helpful

  39. LindsyG

    Toledo

    1 review

    3.0

    1 review

    Dined on March 23, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2
    Food was great, atmosphere was upbeat and fun, our server seemed like she hated life and didn’t want to work which made our experience less than enjoyable for a first time experience

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  40. OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined on March 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Came here for my birthday ! It was busy but I got seated really quick hostess were very nice , our server was also really friendly and gave us some really good recommendations for drinks we got a goblet , it was sooo good ! For food , I ordered the rainbow sliders for appetizer and they came out really fast , very tasty For our meal I got the surf and turf the lobster was amazing and steak was cooked to perfection for dessert the table ordered the KING KONG sundae !!! The entire staff came out doing a dance and everyone sang happy birthday to me it was the best birthday ever !!!!! Highly recommend coming here for your birthday ! 10/10 Sugar factory Detroit !!!!!!!

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FAQs

Sugar Factory - Detroit is rated 3.2 stars by 1941 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 34 times today
Google Map for Sugar Factory - Detroit

45 Monroe St., Detroit, MI 48226

Additional information

  • Neighborhood
    Detroit
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    None
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Weekend Brunch, Wine
  • Phone number
    (947) 219-0700
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    our Private Dining Coordinator: (947) 219-0700
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