Sugar Factory - Detroit

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1. T

   Torri

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   The vibe was nice, the waiters and waitress did their job to perfection. The food was good.

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2. T

   Todd

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food4service1ambience5

   Great vib. Food took an hour to come out and wasn’t right.

   Report
3. OT

   OpenTable Diner

   Las Vegas

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food2service1ambience4

   Worst experience ever. Literally ever. Bait and switch on menu items. Food came out haphazardly- side of bacon 30 min before the main dish etc. some food never came out. Most of it was cold. Our entire party thought we were on a reality show to see if we would snap. It’s truly unreal. I cannot believe they are even open. So expensive to boot.

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4. D

   Dmjeffery

   Detroit

   10 reviews

   2.0

   10 reviews

   Dined 1 day ago

   overall2food3service2ambience2

   Restaurant was freezing, couldn’t our take winter coats off and it was still very cold. Restroom had one roll of toilet paper for 3 stalls to share. No paper towel and restroom was dirty, paper towels all over the floor and overflowing in the garbage. They were out of cotton candy for the specialty beverage we ordered, but we weren’t informed until after our beverage was delivered and made. Had a reservation and arrived 10 minutes early, but it took over half an hour to be seated after our reservation time. Understaffed and it took another 10 minutes after we were seated for server to come around to take food and drink order. Mac and Cheese Pops were okay but came out cold.

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5. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service3ambience4

   Daughters birthday

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6. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food2service1ambience5

   Food was ok , shakes was great and hot chocolate was awesome

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7. CW

   CandiceW

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   overall5food5service5ambience4

   Daughter’s 13th birthday.

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8. OT

   OpenTable Diner

   Detroit

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service4ambience5

   They were very accommodating with the party size we had. We had a party of 8 and our origina time was 6:45, they let me change it to 6pm no problem. Our waiter was energetic with a great personality. There were a few hiccups but management addressed our concerns and overall it was a cool experience.

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9. JS

   JoyS

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food3service2ambience4

   Nice place, service was a little sad even with a reservation and them texting me we still had to wait with people being sat before us. Food was good, felt like our table was forgotten food took for ever and even still the drinks came after the food. Definitely not the same as any other sugar factory we been to and not in a good way.

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10. LJ

    LatriciaJ

    Detroit

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food5service5ambience5

    It was daughter 17th birthday….the food was good the atmosphere was nice and lively…the drinks we were good also. Our waitress was nice and efficient.

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11. R

    Rocky

    Detroit

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food3service3ambience5

    Great ambiance, it was quiet during the early afternoon and the scenery was beautiful, upscale, but fun. The host was top tier, he was friendly, smiling and took on some of the responsibilities of a waiter. The host and waiter sang ‘happy birthday’ brought ice cream and gave my kid a cupcake. I’m coming back.

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12. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Great service , wonderful atmosphere, food was delicious. Overall great experience highly recommended.

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13. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience3

    If there was a way that people could reach out to me before going I would answer every call. Staff was not ever available, no manager was present for any mistakes or problems. Or to be honest even walking around asking people how their meals were. But I digress let me just give a synopsis of what happened. Me to the hostess smiling. Zero chance of getting one in return. Walked away before inviting me to follow. 10 minutes later server came up. She did come back about 5 minutes later to check on me. I was waiting for my other person to come. We ordered drinks and an app. Out of Spinach dip from the rip no problem. Ordered a sampler and the $45 dollar mimosa. 20 minutes later a cold app hit the table no drink. 5/10 minutes later the drink showed up. No candies, no popsicles or any of the garnishes that made this drink spectacular. She did leave it and take it off the bill. We ordered our main course. Out of what I wanted no problem got a club. My food arrived my +1 didn’t receive her food for 10 minutes. I waited to eat. No meat on the club. Whatever. 15 minutes later she came back and said are you ready for the bill. My cousin was putting a bite in her mouth at that moment. I said give us 15 minutes. 10 minutes later she came back 20% service charge on every bill no problem. She then states that the restaurant gets a cut of that… she said this is the awkward part. Really I thought the whole thing was just about as awkward as it gets… we walk out after paying not even a goodbye thanks for coming in. I can’t say this enough but save your money and enjoy someplace else. Sorry but it was one of the worst experiences I ever had at an eatery.

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14. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service3ambience2

    I ordered the Strawberry stuffed Waffles, bacon, and home fries. My waffles was burnt and my home fries was cold. My waiter he was good.

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15. TC

    TishaC

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    overall5food5service5ambience5

    Excellent place. It was a great birthday celebration for my daughter.

    Report
16. OT

    OpenTable Diner

    Detroit

    1 review

    3.0

    1 review

    Dined on January 28, 2023

    overall3food2service3ambience4

    We were late to our reservation unfortunately but the hostess was able to seat us at the bar. They were out of a lot of their specialty drink options. The food was a bit salty. My friend said her food was salty and so did two guests sitting next to us at the bar. Service was a little slow but they did their best for a busy Saturday. The atmosphere was fun and energetic. We enjoyed that the employees would come up entertain the birthday guest with dancing!

    Report
17. DW

    DarrenW

    Washington DC

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    overall5food5service5ambience5

    We had a great experience at Sugar Factory Detroit. The staff was friendly and professional. Kate our Server did an excellent job with her service for us. We thoroughly enjoyed the service and the food was great too.

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18. T

    Todd

    Detroit

    1 review

    1.0

    1 review

    Dined on January 28, 2023

    overall1food1service1ambience1

    The floor was so dirty. Service took so long to bring our bill and get it right. There were leftover 14 balloons from a prior party blocking the nice wall. The sugar glasses behind bar were foggy and looked so dirty. They were cleaning tables with a dirty rag. It really is just like steak and shake but $$$$$$$ I wont be back.

    Report
19. EC

    EddieC

    1 review

    3.0

    1 review

    Dined on January 28, 2023

    overall3food2service3ambience4

    Well bit overpriced for the food itself, but was good to experience through the eyes of a 15 year old girl. Did not really understand the 20% tip being worked in automatically, especially considering there was just two of us. Mid, at best

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20. MK

    MaxineK

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    overall5food5service5ambience5

    The service was great. The server was awesome. The people around us were enjoying. It is a great family atmosphere. I cannot wait to go back and bring the grandchildren. My family had a great time. I highly recommended Sugar Factory Detroit to my family, friends and co-workers.

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21. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    overall5food5service3ambience5

    Food was great service was behind but we were patient parking was terrible but it was nice overall we had fun

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22. SC

    ShanCan

    1 review

    1.0

    1 review

    Dined on January 28, 2023

    overall1food1service3ambience1

    Kate was very nice, but the place overall feels like a fever dream. Too overstimulating, wasteful, basically Times Square in a room. I paid $18 for a Bloody Mary only because I was extremely hungover. That is criminal. 20% service charge up front for a party of 3. Won’t be returning.

    Report
23. C

    Ciara

    1 review

    2.0

    1 review

    Dined on January 27, 2023

    overall2food1service2ambience3

    No wait time, due to reservations that was nice. Staff wouldn’t allow me to substitute food for my 6 year to her liking, drinks over priced 20% service charge for a table of 3. It’s a cute place, but not worth the money you spend.

    Report
24. LB

    LindseyB

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined on January 25, 2023

    overall5food5service5ambience5

    The atmosphere, the food, the location! This is a fun spot for any celebration!

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25. DM

    DeniseM

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined on January 24, 2023

    overall4food4service5ambience5

    Very unique experience! Our server Chelly was absolutely awesome! Very friendly, engaging, informative! Drinks are gorgeous but overpriced.

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26. SB

    StephanieB

    1 review

    4.0

    1 review

    Dined on January 23, 2023

    overall4food1service4ambience4

    If you’re going to the sugar factory, try to stick to ordering only options that have SUGAR. The drinks were great the dessert was amazing, the food not so much. Our party of 5 ended up sending the food back. However, the staff was very understanding and went above and beyond to right the wrongs because it was also my birthday dinner. I did appreciate that.

    Report
27. K

    Kiki

    1 review

    2.0

    1 review

    Dined on January 23, 2023

    overall2food1service4ambience4

    The food was warm not hot. The wait wasn’t that long and the food came out fast. It’s overpriced for mediocre food

    Report
28. JT

    JamesT

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food2service1ambience2

    First time at Sugar Factory. Watching Big screen TV inside restaurant I notice lively music, smiling servers, Candy/kid store. At Detroit location: no Candy/Kid store, no smiling servers, manager stayed by hostess desk , cold food and extra long time to arrive. Manager doesn’t perform table checks, servers were running around or understaffed. I had to get servers attention for questions and additional items such as napkins, dirty plate, no water refills, and ask about food arrivals. You store looks like it caters to adults not kids. I was very disappointed with my family business. Don’t worry, I won’t be back. “ Not customer friendly”

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29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food3service5ambience5

    The only good thing about this restaurant is our server guy, he was a amazing server he name is Carlos no only he was taking care of us but he’s energy was amazing in the all restaurant grate dancer 🙌🏼 the food not grate and the waiting time is long even though we reserved a tables weeks before lol 😂 but thanks Carlos for for making it a better experience this kid need to ge pay more 🙌🏼🙌🏼

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30. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 21, 2023

    overall1food1service1ambience1

    Customer service was poor to say the least. Food is not good especially after a 2 hour wait. We were interrupted multiple times for people to take pictures on the wall.

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31. l

    lovethelake

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined on January 21, 2023

    overall1food1service1ambience3

    The service was absolutely horrific. We were brought the wrong food, drinks, waited over an hour for the apps. The food is the Applebees level if you ordered it from DoorDash and forgot until the next morning and retrieved it from your porch and then ate it. After paying 40 bucks for kool aid with dry ice and sliders full of food coloring. If you want to take 85 selfies and have your waitress ask if you want to film her setting your food on the table, go here.

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32. TJ

    TreyeJ

    1 review

    1.0

    1 review

    Dined on January 21, 2023

    overall1food1service1ambience3

    Overall experience wasn't worth my time. Started off with the reservation issue, then poor customer service, communication, wrong drinks and then the food wasn't good at all. Spending 200$ I expect 100% better. Also the manager so disrespectful and don't know how to address a customer and fix a small issue.

    Report
33. LB

    LizB

    Detroit

    1 review

    2.0

    1 review

    Dined on January 21, 2023

    overall2food2service1ambience2

    Shakes were great, food was so-so. Waitress barely stopped at our table. Gratuity is also included automatically which I was OK with but just keep in mind you are tipping 20% for minimal service.

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34. OT

    OpenTable Diner

    Detroit

    5 reviews

    vip
    2.0

    5 reviews

    Dined on January 21, 2023

    overall2food3service1ambience5

    Service was slow and not friendly at all. First time there and was given no guidance except to scan for the menu. Way overpriced.

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35. OT

    OpenTable Diner

    Dublin

    1 review

    3.0

    1 review

    Dined on January 21, 2023

    overall3food4service3ambience4

    Food was good but pretty pricey and not hot when served. Service was pretty slow but our server was good.

    Report
36. JA

    JenniferA

    Detroit

    1 review

    1.0

    1 review

    Dined on January 21, 2023

    overall1food1service1ambience1

    It was extremely overpriced for the quality of food that they provided. It is also very tired and rundown for a restaurant that is not that old. The overall decor is very boring for a type of restaurant like this. You really expected there to be more than just all white walls. The service was very poor, we constantly had to remind our waiter about the items that we ordered. We didn’t all get our food at the same time. My order was brought out incorrect, and when they brought it out again, it still wasn’t correct. We felt like for what we spent we didn’t have much of a positive experience. The plates, silverware, and tables were all very dirty. We were one of the first people to be seated for the day, and our food took forever, and our table was not clean when we arrived. We will not be going back.

    Report
37. TS

    ToiS

    1 review

    1.0

    1 review

    Dined on January 21, 2023

    overall1food2service1ambience1

    Overpriced experience. Our waiter chose his tip, he was half attentive, literally sweating from performing Happy Birthday all night…I counted at least 4xs he performed. $49 for one drink is absolutely ridiculous! And seating feels more like a cafeteria w/ chandeliers than a restaurant serving $49 drinks. No booths…just open space

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38. k

    kdaly727

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined on January 20, 2023

    overall2food3service2ambience3

    Glorified steak-n-shake. The ambiance is special, the food is “ok” but not at all relatable to what they’re charging you for it, the service was slow and they didn’t even have everything they offered on the menu. The Goblet drinks are fun, overall I would go back for a drink at the bar, but not for food.

    Report
39. TK

    TabyKat

    1 review

    5.0

    1 review

    Dined on January 20, 2023

    overall5food5service5ambience5

    This place is magical. Sweet treats and savory dishes. Took my husband for his birthday.

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40. LK

    LauraK

    1 review

    3.0

    1 review

    Dined on January 20, 2023

    overall3food4service2ambience5

    Poor service. My sister got her food before me, which is fine, but by the time I got mine she had already finished her crepes and her plate was even cleared and still had not received my food!!! The server said because my sister ordered crepes it came from different part of the restaurant (what ???) but whatever , she should have placed my order first (hamburger/fries). Bad service. We wouldn’t have tipped as much but they add tip to the bill.

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