Sugar Factory - Dallas

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1. KS

   KenyattaS

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   overall5food5service5ambience5

   Food was really good I like the portions they give.Theu give you alot of food which makes prices worth it.

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2. BW

   BoreynohW

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Loved the food the cenery everything was great definitely will go again

   Report
3. KD

   KelD

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food2service3ambience3

   Noise level was okay. Food was basic not really work it. Only thing that was good was the drink. Service could have been better.

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4. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food5service3ambience5

   Very busy restaurant was kind of hot today inside not sure what went wrong with their air even the waitress was hot. I do think they need a few more waiters because it’s a busy restaurant. The atmosphere is welcoming, beautiful, and worth visiting. The lounge area should’ve sweated more often there was food on floor and several dirty tables. The bar lady did clean it but that’s after we sat down. The table on patio was nasty, table beside us were nasty and no one was sitting at either of them. Overall I’ll give this restaurant ****4 star and would definitely visit again.

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5. B

   Birthdaygirl

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Great place to go! Just know ahead of time there is a service charge to dine there on top of your tip. However it was great!

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6. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food2service2ambience5

   Food is not very good and overpriced - would go back for drinks or dessert but the food and service were mediocre

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7. OT

   OpenTable Diner

   San Antonio

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Had a dope time no complaints at all had reservations at 10:15 pm and didn’t sit until 11:30 but it was lit so I didn’t care lol

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8. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience1

   Gnats were swarming all over the place! IT WAS HOT AND THE DOORS WERE OPEN!! Then Someone called me to seat me after I had been gone for one hour and I was there 6mins after reservation time. NEVER RETURNING THERE!

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9. K

   Kiya

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food2service1ambience5

   Very very poor experience. We made a reservation and when we got there we had to wait over an hour to be seated because apparently reservations don’t matter to them. The food was subpar and overpriced for what you got. The drinks were good however overpriced. At the end our server who actually did a good job told us that gratuity doesn’t go to him it goes to the busboys and other staff and if we tip it goes to him so we felt pressured to tip but overall very terrible experience. The dances were the highlight of the night.

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10. OT

    OpenTable Diner

    Dallas

    4 reviews

    5.0

    4 reviews

    Dined 2 days ago

    overall5food5service5ambience5

    My daughters 14th bday n she loved it!

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11. JM

    JuanM

    Dallas

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food2service1ambience1

    Horrible! The place was hot. No air conditioning. My wife was so upset. Food was good. The alcoholic drinks were weak.

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12. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food3service1ambience2

    They add a mandatory 20% for other staff and ask gig tip on top of that for the server. The sugary drinks were $29 and the kids couldn’t drink them and the food was over priced. Spent just over $200 for 3 of us and 1/4 of that was for tips! Never will go there again!

    Report
13. M

    Marie

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food3service4ambience2

    No Ac I was sweating the entire time, I stayed because it was my daughters birthday and she wanted her milkshake. Service was ok, food is over rated for what I spent I could of went to Fogo to Chao and saved. Would not return

    Report
14. CA

    ChandreA

    Houston

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Loved it! Sliders and Strawberry Cadilac Margarita😋

    Report
15. KC

    KenediC

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1

    Our waitress was very rude, and she had a short temper.

    Report
16. OT

    OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Mother’s Day

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17. MC

    MonetC

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food2service1ambience1

    To many flys table was sticky .we waited for our table and had a reservation then wasn’t called to be seated

    Report
18. OT

    OpenTable Diner

    Phoenix

    1 review

    vip
    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1

    Absolutely horrible experience. Service was terrible. Yelp reviews were right.

    Report
19. KD

    KevinD

    Dallas

    10 reviews

    2.0

    10 reviews

    Dined 7 days ago

    overall2food4service1ambience1

    Mother’s Day visit so we expected a busy restaurant. Waited 20 minutes past our reservation even though we arrived 15 minutes early. Restaurant was uncomfortably warm. Waited almost 20 minutes to place drink order after being seated. We watched two other tables that were seated after us get up and leave. Food was good and came out quickly but the service remained painfully slow throughout our visit. Server was polite but rarely came to check on us. I felt like I was on a scavenger hunt the entire visit. We saw the manager visiting several tables dealing with complaints about slow service, wrong orders, and rude wait staff. Then, when the check arrived there was a mandatory 20% gratuity. To be clear, it is not the amount that bothers me. We eat out a lot and typically tip 20-25% for average to good service and 30% for great service. And I know that there are a lot of dead beats out there who tip poorly or not at all; however, I have NEVER been in a restaurant with a mandatory gratuity and received average, let alone good service. Lesson for restaurant owners; good servers work harder when they have skin in the game and you don’t want the ones that don’t working for you. Lesson for servers, I NEVER increase a mandatory gratuity. If your OK allowing your employer to decide your worth who am I to argue. Bottom line for Sugar Factory, we won’t return and won’t recommend. It was that bad even thought the food was pretty good.

    Report
20. TJ

    TravisJ

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1

    No parking so you are forced to use valet so there’s a long line so be prepared for that. If you don’t valet then be careful where you park because they patrol all that area and will issue a ticket. The air conditioner was out when we were there so it made for a very miserable time. Also plan on being there for hours because the service is so bad. I had reservations and we still didn’t get seated for 45 mins. When we did get seated it took almost an hour for someone to come to our table. It took 3 hours from the time we walked in until we left.

    Report
21. TG

    TracyG

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service5ambience5

    Mother’s Day was wonderful, front end ladies OUTSTANDING.

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22. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1

    We had reservations and still had an hour long wait once we arrived. Orders weren’t taken correctly. There was not central air unit being provided. Waitress was unprofessional, Food wasn’t pleasant was cold not fresh.. For me and my family to come here to celebrate my daughter’s 15th birthday we were all very upset. And will not be returning ‼️

    Report
23. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food5service4ambience5

    The experience was great! The food was awesome! The only problem was it was a very hot day outside and the ac was not working. The restaurant was very hot!

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24. LF

    LakendraF

    San Diego

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food2service2ambience5

    Too much going on! Expensive . The best part was the hostess

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25. M

    Matt

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    overall5food5service4ambience5

    Great food, ambience even better. Family friendly atmosphere

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26. d

    dianaw

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    overall2food3service1ambience3

    Mother’s Day. We came and was seated. Two different servers came to table. After they decided who would take what table we ordered our food and drinks. Our food came. We waited and waited for our drinks ($36) speciality one and we reminded the server three times. He kept saying it’s busy and I’ll check in it meanwhile I was done eating and ready to go home. Not a good first impression after being recommended. Will rethink coming again.

    Report
27. OT

    OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food3service1ambience1

    Ordered drinks as soon as we sat down. They did not come until after we had finished all our food (starters and entrees) and asked for the check. Asked for ketchup and extra silverware several times and it was never delivered. Our family was sharing napkins. The music was SO LOUD…you could not have a conversation with family. This is great for a normal weekend, but probably not appropriate for Mothers Day. The best was a mandatory service charge on a table of 4…two of which were kids. Honestly… the entire experience was so comical and ridiculous. Management needs to train their staff on everything.

    Report
28. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food3service3ambience5

    The AC was out!

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29. OT

    OpenTable Diner

    Philadelphia

    6 reviews

    vip
    1.0

    6 reviews

    Dined 7 days ago

    overall1food4service1ambience3

    So it’s a cool space with great spots to take pictures, however it was so hot that people were fanning themselves with menus. We were seated almost 30 minutes past our reservation, my martini took at least 30 minutes to come out, milkshakes took almost an hour to come out (they were ordered well before the food and still came out after the food) and were completely melted, then the brick chicken and fries came out cold. Burgers were good. Definitely do not recommend spending the money or time on this place. We definitely won’t be returning ever again.

    Report
30. TJ

    TraciJ

    Dallas

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service3ambience5

    Great atmosphere and good drinks! Lots of cool picture opportunities. Love it!!

    Report
31. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1

    Food was cold when brought out Good wasn’t made the way it was ordered

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32. KH

    KristieH

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food2service1ambience1

    We took our young son there for his birthday. Food came out cold, service was poor. We asked multiple times if they did anything for birthdays and we were told yes. Then nothing. We were so looking forward to this and we're so disappointed. Multiple things missing from our order. For the price, it was a disappointing event. We tried to wait around for the birthday event. Nothing. More upset for my son.

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33. OT

    OpenTable Diner

    Palm Springs

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food4service5ambience5

    Checked in 10 minutes before reservation time waited 55 minutes for a table and that’s cause we had to insist on giving us a table right now because the hostess tried to say we barely checked in when I went to ask how much longer the first time. It was horrible because my one and two year old were great for 55 minutes but we had to cut out earlier because the wait took too much time.

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34. KM

    KimberleyM

    Dallas

    16 reviews

    vip
    1.0

    16 reviews

    Dined 7 days ago

    overall1food1service1ambience3

    There was not one good experience that occurred at this restaurant! They could not seat us on time. They were unconcerned about how long we waited. The temperature in the restaurant was boiling hot - unacceptable. The wait staff was non exististent - service was terrible. We waited forever for everything in The quality of the food was substandard - and let’s talk about overpriced for what you get??? A restaurant exoerienc that should have exceeded expectations failed miserably - I would never go back and I would forbid any good fiends to put them selves through the misery!

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35. E

    Excellant

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined 7 days ago

    overall4food5service4ambience4

    Great- nice place for friends, family or associates

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36. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Loved the environment, and the food was very good!!

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37. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service2ambience4

    The place is gorgeous. The music is great. The food is decent. The fun drinks are tasty and a must try. Cons about my experience it was super hot in the place. Like the ac wasn’t working and even their ice cream in the candy shop was melting. My server was a bit snobby and rude. Seeing the other servers do the ice cream dance was fun. Would I come back? No. I’ll go to the one is Vegas which is much better and much cooler.

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38. KH

    KHow

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food3service3ambience4

    Nice Atmosphere. Lovely decor with music. Casual or dressy attire.

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39. OJ

    OhJoy

    Dallas

    24 reviews

    vip
    3.0

    24 reviews

    Dined on May 8, 2022

    overall3food5service3ambience4

    It was my birthday…my reservation was for 7:15. Parties that came in after me were being seated. Finally after about 7:55p I went to the hostess stand and asked how much longer it would be and the hostess said “oh y’all can just come on now”. How much longer would I have had to had to wait if I hadn’t inquired. It was extremely hot in the restaurant. My whole party was uncomfortable. The waitress wasted a drink on my brand new dress. Happy birthday to me. Not sure if I’d return…

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40. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food3service1ambience2

    Birthday Party

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