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Sugar Factory Famous Goblets - Sugar Factory - Dallas, Dallas, TX

Sugar Factory - Dallas

3.5
3.5
1342 Reviews
$30 and under
American
- Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands to Texas for the first time with its new Dallas location, opening to the public in fall 2021. The family-friendly, high-energy, celebration destination known for its sweets and treats will be located in Uptown Dallas at 1900 Cedar Springs Road. The world-famous restaurant promises a memorable experience for kids, adults and all.

“With more than a decade serving up decadent sweets and treats around the world, we are so excited to bring our fun, high energy brand to the state of Texas. Sugar Factory’s food, drinks and atmosphere offers entertainment for guests of all ages, making Uptown Dallas’s family-friendly community a perfect fit,” shares partner Larry Rudolph. “From our larger-than-life goblets, to our photo op walls and our friendly staff, every element of Sugar Factory American Dallas is designed to give guests a one-of-a-kind, Instagrammable and interactive experience.”

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2 people

7:00 PM


Booked 78 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Comfort Food, Dessert

  • Hours of operation

    Mon–Thu 12:00 pm–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm

  • Phone number

    (469) 382-5737

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Owned/operated by

    Latinx or Hispanic, Women

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (855) 625-7997

  • Neighborhood

    North Dallas

  • Parking details

    Valet

  • Additional

    Bar/Lounge, Beer, Cocktails, Dog Friendly, Full Bar, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, View, Weekend Brunch

What 1,342 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5
3.5 based on recent ratings
  • 3.5Food
  • 3.5Service
  • 4Ambience
  • 3.1Value

NoiseModerate

Loved For

  • Dallas

    Kid Friendly

  • Dallas

    Most Booked

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Filters

  1. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined today

    overall5food5service5ambience5
    It was my birthday dinner and the staff and atmosphere was great! Loved it!
  2. OT

    OpenTable Diner

    Exclusive

    4 reviews

    5.0

    4 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    I gave 5 stars to this location because they really try to accommodate they customers we had a few bumps in the road but Jerrica(sorry if I spelled it wrong 😘) the manager and Devin our waiter took care of any issue we had I really appreciate everyone of 😍
  3. JR

    JayR

    1 review

    1.0

    1 review

    Dined 1 day ago

    overall1food1service1ambience2
    Service was terrible! They have a mandatory tip for a reason!
  4. AS

    AnaS

    1 review

    2.0

    1 review

    Dined 1 day ago

    overall2food1service2ambience1
    So not recommend. Food was horrible. Desert was the only good thing about our visit. Please save your money and go somewhere else.
  5. ML

    MegL

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food2service1ambience5
    Order was not correct and drink was way to strong to the point where it was not drinkable. Server avoided table and drinks took forever to be received at one point we were waiting almost 30 minutes for a drink. The place is very cool thought and most of the staff is real high energy great place for birthdays or party’s
  6. RG

    RonshaG

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service4ambience4
    Everything was nice and great. The 20% should be acknowledged in the beginning of
  7. RG

    RoyaltieG

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    Food was good and the proportion were large. The staff and the waiters were very nice . We celebrated our daughters 7th birthday here . The place was clean and organized. I would suggest kids sized drinks though. We had a reservation and only waited 2 min to sit down.
  8. OT

    OpenTable Diner

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined 2 days ago

    overall5food5service5ambience5
    Perfect for a Birthday
  9. JS

    JenniferS

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    We took our 3 9 year olds and they had the best time. They got the rainbow sliders and the fondue. They LOVED the fondue!
  10. RY

    RYAY

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food3service4ambience4
    We made reservations and when they called us to come to the table it was not ready and was still dirty. We asked for menu's and what was brought to us was outdated and dirty. Far too expensive for the lack of quality of the food and milkshakes. The milk shakes came out melted. some of our plates were dirty. For the amount that was charged we should not have to experience any of those problems. Now that has been said I would like to leave a positive piece our waitress was very attentive and worked very hard to make sure everyone was taken care of.
  11. MM

    MichelleM

    Washington DC

    2 reviews

    4.0

    2 reviews

    Dined 3 days ago

    overall4food4service2ambience5
    Great atmosphere for a special meal. Many birthdays when we were there. Food was good, but likely go back just for dessert since so many options there. Service was lackluster.
  12. CC

    CC85

    Dallas

    25 reviews

    vip
    3.0

    25 reviews

    Dined 3 days ago

    overall3food3service4ambience3
    interesting concept. the staff is great! helpful, energetic, and of course great dancers when it's time to celebrate a birthday! food is good, desserts are unique...so value is ok. 20% required gratuity. for us it's an 'event-only' type place, not a place we'll eat on the regular.
  13. TJ

    TiffineyJ

    Dallas

    3 reviews

    4.0

    3 reviews

    Dined 3 days ago

    overall4food3service4ambience5
    Great place for the experience and vibe but can be loud for birthdays. Food is hit and miss, not very consistent as we received not to fresh lettuce and cold onion rings. My waiter David was very accommodating, which I appreciated since it was four family members birthday!
  14. AJ

    AliyahJ

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Trey was a great server ! Very consistent and friendly 10/10
  15. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food2service3ambience2
    Place is dirty, lobby has all stained couches, outside front door is like a smoking lounge with trash everywhere. Food is just ok.
  16. NS

    NancyS

    Dallas

    8 reviews

    4.0

    8 reviews

    Dined on September 18, 2022

    overall4food3service3ambience5
    Very fun birthday celebration venue! I took a grandchild turning 17 and saw birthday celebrants of all ages there. Prices are high. The frozen, bubbling, steaming drinks are expensive, but fun. The rainbow sliders and macaroni and cheese got good reports. Parking is extremely difficult. Valet is $10.00 plus tip.
  17. OT

    OpenTable Diner

    Dallas

    1 review

    2.0

    1 review

    Dined on September 18, 2022

    overall2food1service2ambience2
    It was interesting. My friends and I were very excited to finally get time to bring our niece and nephew. While waiting another friend and I sat on the couches. Well when she went to get up she fell. The floors were so slippery and the couch moved backwards. Then she had a difficult time getting up because she hurt her knee. The workers just stood and watched. The service was horrible for the prices you’re paying. The chicken for the chicken and waffles was burnt and then the waffles were so hard you had to work to cut them. The drinks were ok. My friend got pasta because she did not want to get anymore burnt chicken and the pasta was not good at all. Two adults had burgers and they both said their burgers were dry. One child did mot like her burger and the other said his was just ok. A girl at another table came back telling her friends the floors going to the restroom are extremely slippery so we waited to use the restroom until her left because nobody else wanted to take a chance and fall. We all left disappointed with the
  18. RV

    RosemaryV

    Dallas

    2 reviews

    vip
    2.0

    2 reviews

    Dined on September 18, 2022

    overall2food1service1ambience2
    Waitress only came when she took our order and never came back after. We were served 1 hour after being seated and I was still missing my beverage (Sierra Mist) when my food arrived. They automatically add a $25 tip for the server and in all honesty, my service was not worth the $25!! No one was friendly and all the staff acts very stuck up and rude. The food is basic, everyone at my table stated they would have preferred ihop over sugar factory. Would not recommend, not even for the aesthetics!
  19. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 18, 2022

    overall3food2service2ambience2
    Food was bland service was very poor!!! It was my fiancé’s Birthday I reminded the waiter of this twice and still never got the complimentary Happy Birthday song. Staff needs to be improved expeditiously!!
  20. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined on September 17, 2022

    overall3food3service3ambience3
    We had a okay time just if you are having a big party I feel they should have at least two waiters for a party more than 10. (What I’ve always done as a manager).
  21. ML

    MeaganL

    1 review

    1.0

    1 review

    Dined on September 17, 2022

    overall1food1service3ambience1
    We made a reservation for a BACHELORETTE party at 5:45 and requested a booth, and ended up waiting 45 minutes and were seated in the middle of the restaurant. It took 30 minutes before a server even greeted us and took our drink order. The place was like a club for preteens. We could barely hear each other over the music. It took 3 hours overall. Wont be going back. And the food was overpriced and gross.
  22. DJ

    DanahJ

    Dallas

    13 reviews

    4.0

    13 reviews

    Dined on September 17, 2022

    overall4food4service3ambience5
    That place is awesome! Kendrick was our server and he was patient, kind and anticipated our needs!
  23. AS

    AnaS

    1 review

    5.0

    1 review

    Dined on September 17, 2022

    overall5food5service5ambience5
    Great place for celebrating. So glad we made a reservation.
  24. MW

    MiaW

    1 review

    4.0

    1 review

    Dined on September 16, 2022

    overall4food4service4ambience5
    It was a wonderful experience. Enjoyed the ambiance and food. I will be back.
  25. OT

    OpenTable Diner

    Denver

    1 review

    3.0

    1 review

    Dined on September 14, 2022

    overall3food2service3ambience5
    The desserts were amazing (milkshake) but the hamburgers came out with the bun overcooked like it had been sitting under a heat lamp for a long time. This is a special occasion kind of place for specialty desserts and Instagram photos.
  26. SJ

    ShaneequaJ

    Dallas

    1 review

    5.0

    1 review

    Dined on September 12, 2022

    overall5food3service4ambience4
    Birthday for my little cousin turning 21st
  27. KM

    KarenM

    1 review

    4.0

    1 review

    Dined on September 11, 2022

    overall4food3service5ambience5
    I was disappointed that the Kong sundae did not have the fireworks attached if this is going to be limited then I would like to see it put on the website for Dallas that the sundae does not come with this option Karen
  28. IW

    IsaiahW

    1 review

    1.0

    1 review

    Dined on September 11, 2022

    overall1food1service1ambience1
    Horrible customer service the food was trash and way too expensive. Me and my wife ordered one drink, an appetizer, and hashbrowns and it was $78. None of the food has seasoning it was a terrible experience and we will not be back ever again!
  29. K

    Katie

    Washington DC

    3 reviews

    2.0

    3 reviews

    Dined on September 11, 2022

    overall2food3service1ambience3
    The service was UNBELIEVABLY bad. It took 45 minutes to even get a water. The waitress sat us under a leaking air conditioning vent. And then almost didn’t move us even though there were tons of open tables. Surely that’s a health hazard over food? I told her I was getting pelted with water drops and she told me “oh well I don’t see any.” Lol. Finally had to place an order with a different waitress after waiting another 30 minutes. Food came out relatively quickly, tasted fine but my burger was way over cooked (I asked for medium rare). We ordered drinks that never came, so we canceled them. One nice gesture was they brought out the canceled drinks and didn’t charge for them, but still kind of defeated the purpose as we were about to leave and had waited about an hour and a half for them. And then they had the audacity to pre-load a 20% tip. To be fair, 20% is my minimum even for dreadful service, but it was the AUDACITY TO PRE-LOAD WITH THAT GODAWFUL SERVICE!!!! I’ve gotten better service at Chuck-E Cheese. Cute idea, poor execution. I experienced it and I won’t be back.
  30. OT

    OpenTable Diner

    Dallas

    1 review

    vip
    3.0

    1 review

    Dined on September 11, 2022

    overall3food5service1ambience5
    We went for a friends birthday and we’re surrounded by birthdays in which everyone was sang and celebrated except our friend. I would have gladly paid if that was an expectation for dessert, however the option was never presented to us. I noted on the reservation we were celebrating and I purchased from the store a crown and sash. It was more than obvious in many ways why we were there and all we left with was a let down. We spent 2 hours eating only 1 meal, and drink. We never were even offered dessert and the waitress acted like she was done with us so we left. I’m frustrated that the amount of money we paid we definitely did not see the value at all. It was incredibly disappointing for what we thought was designed to celebrate the exact reason we were there. If you have a little kid, it’s definitely a great place but be prepared the best experience are the awesome host staff and bartenders.
  31. M

    Mooooooooooooooooooooooo

    1 review

    4.0

    1 review

    Dined on September 11, 2022

    overall4food2service4ambience3
    Chicken wasn’t done but overall loved the place will come back again
  32. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on September 11, 2022

    overall2food4service4ambience5
    It was too loud at times. I had a reservation at 7:30 and we didn't get sitting until 8pm. Food came out fast and it was good. I ordered the fruit punch goblet, pricey but that's the reason I went it didn't disappoint. This place is not for casual dining but birthday parties would love it.
  33. OT

    OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined on September 10, 2022

    overall4food3service4ambience5
    15 yr old birthday
  34. CM

    CrystalM

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5
    Se loved it every was perfect I just want to bring my sugar cup but was not able to but everything was perfect
  35. OT

    OpenTable Diner

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on September 10, 2022

    overall5food5service5ambience5
    It was my daughter’s birthday! She loved it
  36. CD

    CarlaD

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5
    It’s a gorgeous place, incredible food and a excellent service.
  37. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food4service5ambience5
    The service was superb! The food was okay. The drink were made to perfection! Also, the atmosphere is set up for many IG worthy photo opportunities. I would most definitely go back.
  38. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on September 7, 2022

    overall5food5service5ambience5
    Beautiful and great food 100%recommend
  39. LB

    LashundaB

    1 review

    1.0

    1 review

    Dined on September 6, 2022

    overall1food1service1ambience3
    The waiter forgot our drinks , we got food and finished before drinks were brought out. The food was terrible
  40. TH

    TrinaH

    Dallas

    1 review

    5.0

    1 review

    Dined on September 5, 2022

    overall5food5service5ambience5
    Great Place for all ages, We Canada celebrate my daughter start a second birthday – we all really enjoyed it

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Dallas is rated 3.5 stars by 1342 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 78 times today
Google Map for Sugar Factory - Dallas

1900 Cedar Springs Road, Dallas, TX 75201

Additional information

  • Neighborhood

    North Dallas

  • Hours of operation

    Mon–Thu 12:00 pm–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm

  • Cuisines

    American, Comfort Food, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Valet

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Owned/operated by

    Latinx or Hispanic, Women

  • Additional

    Bar/Lounge, Beer, Cocktails, Dog Friendly, Full Bar, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, View, Weekend Brunch

  • Phone number

    (469) 382-5737

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (855) 625-7997

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