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Sugar Factory Famous Goblets - Sugar Factory - Dallas, Dallas, TX

Sugar Factory - Dallas

3.6
3.6
1106 Reviews
$30 and under
American

- Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands to Texas for the first time with its new Dallas location, opening to the public in fall 2021. The family-friendly, high-energy, celebration destination known for its sweets and treats will be located in Uptown Dallas at 1900 Cedar Springs Road. The world-famous restaurant promises a memorable experience for kids, adults and all.

“With more than a decade serving up decadent sweets and treats around the world, we are so excited to bring our fun, high energy brand to the state of Texas. Sugar Factory’s food, drinks and atmosphere offers entertainment for guests of all ages, making Uptown Dallas’s family-friendly community a perfect fit,” shares partner Larry Rudolph. “From our larger-than-life goblets, to our photo op walls and our friendly staff, every element of Sugar Factory American Dallas is designed to give guests a one-of-a-kind, Instagrammable and interactive experience.”

Make a reservation

2 people

June 2022
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7:00 PM


Booked 139 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Comfort Food, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm

  • Phone number

    (469) 382-5737

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Owned/operated by

    Latinx or Hispanic, Women

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (855) 625-7997

  • Neighborhood

    North Dallas

  • Parking details

    Valet

  • Additional

    Bar/Lounge, Beer, Cocktails, Dog Friendly, Full Bar, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, View, Weekend Brunch

What 1,106 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.6Food
  • 3.6Service
  • 4Ambience
  • 3.2Value

NoiseModerate

Loved For

  • Dallas

    Kid Friendly

  • Dallas

    Most Booked

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  1. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined today

    overall4food5service5ambience5

    The food & service was great but a little too hot in there to be comfortable.

  2. OT

    OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food3service1ambience4

    Food took too long to arrive, when it arrived it was cold and they brought the wrong burger, so we had to wait even more to get the right food, they forgot about the milkshake we order and when they went to get it it was already melting.

  3. DA

    DASHUNH

    Dallas

    33 reviews

    vip
    5.0

    33 reviews

    Dined 2 days ago

    overall5food5service5ambience5

    Happiest 17th birthday! Amazing service and entertainment!

  4. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    overall5food3service5ambience5

    It was my son’s 11th birthday and he wanted to come as he loves candy. He loved the dance “Up” by Cardi and he loved the energy. My mom even joined in the dance. My two complaints are that reg drinks should have smaller sizes. Ordering a $30 drink for my son was wasteful and ridiculous even though I did buy it for him. He ended up eating the gummy worms and the candy more than the drink. And there is NO kids menu! Why not? But the service was amazing and the energy was just so palpable. Now my other kids want their birthday dinner there!

  5. OT

    OpenTable Diner

    Dallas

    7 reviews

    vip
    2.0

    7 reviews

    Dined 4 days ago

    overall2food2service2ambience2

    We went for my daughters birthday on a Monday night. We were first put off by the fact that their ac isn’t working and it was pretty hot in the restaurant. It was also VERY dirty. Like the floors are sticky and covered with crumbs which made it slippery as well. The crevices in the table were caked with crumbs and the table cloth underneath was wet with something a pinkish color. The service wasn’t great, which I’m sure is due to the built in 20% tip. They were blasting rap, which my husband and I love but also didn’t necessarily want to expose our little girl to the club life just yet. Plenty of photo ops between the ridiculous drinks/desserts and cute walls etc. everything is very overpriced for what it is, and it probably wouldn’t have been so prevalent if the ac was working (which after reading reviews now it seems to have been out for a couple of months), and the fact that you have to pay to valet with the restaurant as well. For the price, it seems ridiculous. The food was just ok. They were out of the rainbow sliders which is what my daughter wanted for her bday dinner. Don’t order cocktails with whipped cream. The key lime pie was like 80% whipped cream and 20% drink and didn’t even taste like booze. It’s an ok place to go get a crazy milkshake and snap some pics for the gram and that’s about it. Will not return.

  6. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food4service5ambience1

    The AC was out and it was hot as hell. If I was cooler I could have enjoyed my meal and alcoholic drink more. Pretty atmosphere but this establishment makes mucho dinero why is the air conditioning out ?! My waitress was hot and I could tell. They need to fix that ASAP

  7. N

    Neshiab

    Dallas

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food3service3ambience3

    The air conditioner didn't work in the dining area for a holiday.

  8. OT

    OpenTable Diner

    San Antonio

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food4service1ambience1

    We went for a graduation dinner. Made a reservation in advance and ended up arriving early. They were about to seat us about 30 minutes early, which was great. Then things went downhill. We were seated next to a large party with at least one crying baby. Between that and the ridiculously loud music for 5pm on a Sunday, we really couldn’t communicate well between us and the server or everyone at our table of 4. I asked what draft beers were available, and my husband and I ordered beers. Others at our table ordered a milkshake, a soda, and a one of their specialty menu drinks. After about 10-15 minutes, our server brought out to the soda and the specialty drink. Another 10 minutes or so and our server brought a single bottle of beer. She said that was their last bottle. So there was some confusion about what I’d asked the server for beers, which is understandable, but they were also out of the beer in question. So only one of us got a beer. We eventually got the milkshake and a substitute beer. At the same time that we ordered drinks, we also ordered food. Seemingly simple process, that is until they were out of salmon, which happened to be what I wanted to order. I came up with a substitute item, and we were able to get our order in. Yay. In the end, we were charged the mandatory 20% service fee (over $40) for a very subpar, if not plain disappointing experience. This isn’t the first time we’ve been here, so we knew not to expect stellar service, but our server was kind, so we’re happy with that. At least the food and drinks we ended up getting were great. Although by the time our server remembered to bring us salt and pepper, we were pretty much done eating. All that said, we won’t be back. The novelty has worn off…

  9. MR

    MarcR

    Indiana

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    First time coming and the atmosphere was amazing. The staff was very friendly and displayed excellent quality and service.

  10. YB

    YtaviaB

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience1

    The air was on Father’s Day worst experience ever with my first time going to the sugar factory

  11. OT

    OpenTable Diner

    Denver

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food3service5ambience1

    TOOOOOOOO HOT! We were sweating, server said ac had been down for weeks! RIDICULOUS!

  12. OT

    OpenTable Diner

    Orange County

    3 reviews

    5.0

    3 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    Had such an amazing lunch. The variety, taste, all of it was so great. So much fun as well

  13. T

    Terrance

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Great atmosphere! Great place to build memories with the family.

  14. OT

    OpenTable Diner

    Dallas

    2 reviews

    vip
    3.0

    2 reviews

    Dined 6 days ago

    overall3food4service1ambience5

    The reviews are true! Adding a 20% mandatory service fee does not incentivize the servers to provide good service. That said, it is beautiful and the food is good!

  15. S

    Sinny

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food4service5ambience5

    It was a very nice place just to hot in the building

  16. PT

    PortiaT

    Miami

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food5service5ambience3

    The air was not working when we got there. It was hot!!

  17. A

    Amk47

    Dallas

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food1service3ambience2

    To start the restaurant was so hot!! My entire table was sweating. Too hot to even eat. I understand air conditioners break down but it would have been nice to have been notified, I would have rescheduled. There were alot of birthdays and this created a loud energetic environment. Birthdays every 5 minutes. Lol The food was mediocre. I ordered the sesame ginger chicken salad, the menu photo looked amazing. The actual salad was soggy, over dressed, the little bit of chicken was so dry it nearly choaked me and the wontons were burnt. If the service was more present I would have been able to say something while there. The best part of the meal was the King Kong dessert but mostly because of the bday song and dance that came with it for my daughter. The staff actually looked like they were having fun doing that and their energy was noticeable. Had we not been so miserably hot we may have enjoyed it more. I will be back but only for dessert. I love the giant milkshakes.

  18. L

    Liana

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food1service1ambience1

    Music was too loud, food was cold and pricey for very small portions. Drinks was good

  19. JW

    JaniceW

    Dallas

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food2service2ambience4

    Why make a reservation if I still need to wait 45 min., then another 20 mins to put in order… another 20 mins to be served. After the wait the order is incomplete, salad very bland had to repeated ask for items, flatware, water, straw, salad dressing… etc. pleas work on service and logistics!

  20. CH

    CHRISTIE

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food1service3ambience2

    The AC was out when we went The food was horrible No flavor and tough We had burgers and pancakes But it was very hot inside even the waitress was complaining on the heat The only good thing was the drinks but I don't think we'll be back anytime soon

  21. OT

    OpenTable Diner

    Dallas

    4 reviews

    2.0

    4 reviews

    Dined 6 days ago

    overall2food2service1ambience2

    Walked in and everything LOOKED extremely nice. Arrived early to our reservation and we were seated early. Things were looking good. Then waited 25 minutes for our server to even come over to us and give us water. We knew how this was going to turn out so we ordered quickly. Food took a little bit and in that time our server never came back to our table until she brought the food. Food was ok not good not terrible. If you are coming here for desert that’s great. But anything other than that, save your money. Bill was $150 not complaining about that. However, the added 20% gratuity to ever check. I expect the waitstaff and honestly everyone in there to be working hard. This was not the case. Then was asked to leave an additional tip. Won’t be going back!

  22. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Very nice vibe. Good food and drinks

  23. OT

    OpenTable Diner

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined 7 days ago

    overall3food2service2ambience5

    Salty pasta … disgusting soft hot Cheetos burger nothing original to the sugar factories all over the US… there cooks are trash but the experience is nice Drinks at the bar… the bartender looked me right in the eye and ignored me and went to wash dishes for over 7 minutes and then went to the back and came back and still didn’t acknowledge me and wiped the table off where I was standing.. basically like f u… dranks was weak af anyways when ordered at the table… u basically paying for sugar and salt at the sugar factory in dallas Just get me a outside area at this point and add hooka to your menus to smoke this headache But yea my kids said they rate this 0/10 I give it a 2/10 Why does a half bag of candy cost 35$ and a full bag of candy cost $35 and one weighs more than the other ?????? Do y’all charge for the bag cause the weight of the prices does not add up…

  24. OT

    OpenTable Diner

    Chicago

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service4ambience2

    It was really really hot in there. The food was good and the waiter was great

  25. OT

    OpenTable Diner

    Las Vegas

    3 reviews

    1.0

    3 reviews

    Dined 7 days ago

    overall1food2service1ambience1

    Hello my name is Tammy it was my first time at the Dallas location, I have been to the one in Vegas. The waitress was AWFUL, we was there to celebrate my 13 year old niece birthday we had our t-shirts on for her and I told the waitress that....and what happen she never acknowledge her at all, everyone around us was celebrating and singing with there waitress having fun for there birthday but our waitress did NOTHING for us, how could she have missed that when we all had birthday shirts on and I told her once we was seated. I was very upset with her. I did talk to two of the ladies at the door and they did apology and took some money off the ticket and gave the kids ice cream. Makayla stated to me her birthday dinner was terrible. I'm sorry I do not remember the ladies name that help us. We were there on Friday June 17, my reservation was at 2 for 8 pp, we had to ask for more water. Really she never talked to us about anything regarding the restaurant, nothing special to purchase for her on her birthday. I fill so bad because I recommended the Sugar Factory to the family for her. All the guest did recognize her because of the shirts we were wearing that made her feel special, I'm not sure if I would ever come back there, before hand I was thinking about celebrating my birthday there in Aug no that sure of it now. I told her I will take her some where else since she had a bad experience there. 13 is very special to a young girl. Thanks for reading my commit, maybe this will help someone else.

  26. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food2service1ambience5

    It was my daughter’s birthday and I noted that in the reservations. The server’s attitude wasn’t very welcoming and we had to ask for the birthday song and it took forever and when they did bring the ice cream the sing was very quick and not personable at all! They didn’t even ask her name to refer to it in the birthday song. I’m not sure I’ll go back to Sugar Factory! It is overpriced and the food is just ok. The servers need to be way more inviting especially since they automatically add a 20%service charge.

  27. CD

    CourtneyD

    Dallas

    1 review

    4.0

    1 review

    Dined on June 17, 2022

    overall4food3service3ambience4

    The drink was so good… however did not realize that even for the virgin version I would still be paying $40 for 1 also they added a 20% gratuity that I didn’t know was going to be apart of it. I would go again just now I’m prepared to spend $90 on a drink and a grilled cheese.

  28. OT

    OpenTable Diner

    Dallas

    1 review

    2.0

    1 review

    Dined on June 15, 2022

    overall2food3service2ambience4

    It was so hot inside it was ridiculous

  29. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on June 14, 2022

    overall3food5service1ambience4

    Came for my grandsons first birthday. There was only one other table at the time. We ordered appetizers. We never received them.. they forgot to put them in. Got our food, the food is always good. Couldn’t find the server, ever. Didn’t get refills on drinks. We came to get the big ice cream boat for his birthday but didn’t even get to order it because it was taking so long. Very disappointed.

  30. a

    andibab

    Los Angeles

    4 reviews

    vip
    2.0

    4 reviews

    Dined on June 14, 2022

    overall2food2service2ambience4

    We were seated quickly upon arrival. Attached valet took a while - only one attendant parking cars and we had three to park. Ordering took a really long time between each item (drinks, appetizers, main food). Even when we said we were ready to order food, waitress didn’t have her order pad and took another 15 minutes to come back. There were only a couple other tables to serve, so there was no reason for the slowness. It took about an hour to get our food from the time we ordered. The food looked great - very colorful and fun for photos. It tasted so-so. Not worth the $600 bill for sure for the 10 of us. This was a one time visit for us.

  31. MR

    MariaR

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food4service3ambience4

    It's beautiful restaurant but it was very hot. I think the A/C was not working and it was very uncomfortable to join it since it was hot inside.

  32. OT

    OpenTable Diner

    Houston

    4 reviews

    vip
    2.0

    4 reviews

    Dined on June 12, 2022

    overall2food2service2ambience2

    terrible food and service, so $$, automatic gratuity

  33. EC

    EzaquelC

    1 review

    2.0

    1 review

    Dined on June 12, 2022

    overall2food5service5ambience1

    Had to wait 20 min to get seated even tho I had reservation 🤷🏽‍♂️

  34. HS

    HarrianS

    1 review

    5.0

    1 review

    Dined on June 12, 2022

    overall5food5service5ambience5

    Great dessert place! Will go back again. Enjoyed!

  35. CB

    ChrissyB

    Kansas City

    2 reviews

    5.0

    2 reviews

    Dined on June 12, 2022

    overall5food3service5ambience5

    Great place to go to catch a nice vibe. Very photogenic environment. Everything about this establishment was worth it.

  36. NL

    NicholeL

    Dallas

    6 reviews

    3.0

    6 reviews

    Dined on June 12, 2022

    overall3food4service4ambience3

    It was too hot in restaurant. Everyone was using the menu as fans.

  37. JE

    JordanE

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food5service2ambience5

    This place was the place to be for a Saturday evening experience. I would of gave 100 stars but it was way too hot inside, i was dripping sweat and i am a smaller size female drinking ice cold water. they need to turn the air way down. other tables were fanning themselves or their kids with the menu Also our waitress had no personality and being it was our first time there she did not offer any help very minimal communicating like what do you want to drink, nothing else :)

  38. OT

    OpenTable Diner

    Philadelphia

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food4service2ambience3

    Even though we had a reservation, it took them an hour to actually seat us. Our waiter Kendrick could have been more attentive. I also had to remind them that we were there for a birthday because clearly they didnt read the reservation details. The food was pretty good though, just don’t expect a large portion. Overall, i probably would not go again. It was a nice one time experience though.

  39. TA

    TiffanyA

    1 review

    4.0

    1 review

    Dined on June 12, 2022

    overall4food3service4ambience5

    Fun atmosphere, will come back. Had to wait over 20 mins past my reservation time, although we were on time.

  40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 11, 2022

    overall5food5service5ambience5

    Birthday and it was amazing. I love the dance routines and music with people ordering the sundae. ❤️

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Dallas is rated 3.6 stars by 1106 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

June 2022
Sun
Mon
Tue
Wed
Thu
Fri
Sat
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
7:00 PM


Booked 139 times today
Google Map for Sugar Factory - Dallas

1900 Cedar Springs Road Dallas, TX 75201

Additional information

  • Neighborhood

    North Dallas

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm

  • Cuisines

    American, Comfort Food, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Valet

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Owned/operated by

    Latinx or Hispanic, Women

  • Additional

    Bar/Lounge, Beer, Cocktails, Dog Friendly, Full Bar, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, View, Weekend Brunch

  • Phone number

    (469) 382-5737

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (855) 625-7997

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