How is Sugar Factory - Dallas restaurant rated?

Sugar Factory - Dallas

3.3 (2131)

$31 to $50

Contemporary American

1900 Cedar Springs Road, Dallas, TX 75201

About this restaurant

Good for special occasions
Great for creative cocktails
Lively

- Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands to Texas for the first time with its new Dallas location, opening to the public in fall 2021. The family-friendly, high-energy, celebration destination known for its sweets and treats will be located in Uptown Dallas at 1900 Cedar Springs Road. The world-famous restaurant promises a memorable experience for kids, adults and all.

“With more than a decade serving up decadent sweets and treats around the world, we are so excited to bring our fun, high energy brand to the state of Texas. Sugar Factory’s food, drinks and atmosphere offers entertainment for guests of all ages, making Uptown Dallas’s family-friendly community a perfect fit,” shares partner Larry Rudolph. “From our larger-than-life goblets, to our photo op walls and our friendly staff, every element of Sugar Factory American Dallas is designed to give guests a one-of-a-kind, Instagrammable and interactive experience.”

Permanently Closed

This restaurant is permanently closed.

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Additional information

Dining style
Casual Dining
Price
$31 to $50
Cuisines
Contemporary American, Bar / Lounge / Bottle Service, Dessert
Hours of operation
Mon–Thu 1:00 pm–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm
Phone number
(469) 382-5737
Website
http://dallas.sugarfactory.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Casual Dress
Private party facilities
We welcome you to explore our Private Dining options, perfect for any occasion.

Location
1900 Cedar Springs Road, Dallas, TX 75201
Neighborhood
North Dallas
Parking details
Valet
Additional
Bar/Lounge, Beer, Cocktails, Dog Friendly, Full Bar, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, View, Weekend Brunch

What 2,131 people are saying

Sugar Factory - Dallas reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

3.3

3.3 based on recent ratings

3.2Food
3.4Service
3.6Ambience
2.8Value

Noise • Moderate

2,137 Reviews

M
MICHELLE VIP
Dallas - Fort Worth11 reviews
1.0
Dined on August 4, 2024
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 4
I've given Sugar Factor 2 tries now and will not be back. The service has consistently been slow. Our reservation was at 1045am, only two table of customers were in the restaurant when we arrived, it wasn't until 1115 when we received water. My niece ordered strawberry pancakes and asked for powdered sugar, they came out with wheat pancakes that had strawberries on them, no powdered sugar had been added, although the menu said buttermilk, she got wheat. They were dry and crumbled as she tried to pick them up with her fork. My other niece ordered a coffee drink and asked for the waffles to be placed on the side and not on the drink, I guess they also meant not to put the caramel drizzle that comes on the drink so we had to send that drink back. I had an omelette and home fries, the home fries came out slightly warm and not hot or crispy, they tasted as if they had been sitting a while and not what I expected for the long length of time we waited to get our food. I also ordered a mimosa, we were half way through our meal before I received it. Their service time doesn't make sense for the low number of tables that were being served in the restaurant. I've worked in restaurant business before and the level of service is unacceptable. I don't see how they can remain in business long-term.
1 person found this helpful
A
Amanda
Dallas - Fort Worth1 review
3.0
Dined on August 3, 2024
1. Overall 3
2. Food 1
3. Service 3
4. Ambience 4
Food was not great but the atmosphere was amazing. Service was pretty slow but they were busy. Would be nice to be able to actually see the bill before paying. And had a gift card but they wouldn’t allow any rollover which is crazy.
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S
Shannon
Dallas - Fort Worth1 review
2.0
Dined on August 3, 2024
1. Overall 2
2. Food 3
3. Service 1
4. Ambience 3
The service is slow and terrible then you are hit with a mandatory 20% gratuity. Not worth it!!
2 people found this helpful
L
Lavisha
Dallas - Fort Worth1 review
5.0
Dined on August 3, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Sugar factory is really nice it’s a place where all ages can attend. The food is a bite over priced but I under the exposure of busy they receive from celebrities.
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H
Holly
Dallas - Fort Worth1 review
1.0
Dined on August 3, 2024
1. Overall 1
2. Food 1
3. Service 2
4. Ambience 3
Over-priced. Run down. Food was adequate at best.
1 person found this helpful
Y
Yomaira
Dallas - Fort Worth8 reviews
4.0
Dined on August 3, 2024
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 5
I fully expected it to be packed but it really wasn’t. We had Brunch and it was just ok. Next time we’ll order off the regular menu. The drinks are REALLY sweet. Most items were shareable. Over all my 9 yr old enjoyed it for her bday.
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OT
OpenTable Diner
Oklahoma City1 review
1.0
Dined on August 3, 2024
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 1
Our waiter was unfriendly, checked on the table once and then another waiter was kind enough to bring us our bill, we WAITED and no one came up to us to pick up our card Mind you all the big tables were being taken care of we were a small table so if you’re bringing 4 people or less do not bother! take it to go, they won’t even come pick up your card We had to walk to the front to finally pay, with the manager who did not even apologize walked off with the card, and then came back (don’t know why he was looking for the waiter) we did leave a tip because we have manners but the staff definitely didn’t.
2 people found this helpful
OT
OpenTable Diner
Dallas - Fort Worth1 review
1.0
Dined on August 3, 2024
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
We took our twin girls to celebrate their 11th birthday. This place is not kids friendly. Music extremely loud, service took forever and dancers were inappropriate for kids. This place looks so pretty in photos but definitely not for kids.
3 people found this helpful
OT
OpenTable Diner
Dallas - Fort Worth1 review
5.0
Dined on July 30, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Sugar Factory-Dallas was everything and then some....I love this experience the food was great or waitress was great! I give Sugar Factory -Dallas 10 Stars.
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OT
OpenTable Diner
Dallas - Fort Worth1 review
1.0
Dined on July 28, 2024
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 2
absolutely awful food and horrible service!!! do not recommend! more hype than it’s worth especially with the prices! added a 20% gratuity with out us knowing about it and we were nice enough to leave a tip (not knowing there was a gratuity) even though our service was horrible and didn’t deserve even $5 for a tip but with the gratuity they got a $54 tip for doing pretty much nothing with the quality of service we received.. so disappointing!
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FAQs

Sugar Factory - Dallas is rated 3.3 stars by 2131 OpenTable diners.

Permanently Closed

This restaurant is permanently closed.

1900 Cedar Springs Road, Dallas, TX 75201

Additional information

Neighborhood
North Dallas
Hours of operation
Mon–Thu 1:00 pm–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm
Price
$31 to $50
Cuisines
Contemporary American, Bar / Lounge / Bottle Service, Dessert
Dining style
Casual Dining
Dress code
Casual Dress
Parking details
Valet
Payment options
AMEX, Discover, Mastercard, Visa
Additional
Bar/Lounge, Beer, Cocktails, Dog Friendly, Full Bar, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, View, Weekend Brunch

Website
http://dallas.sugarfactory.com/
Phone number
(469) 382-5737
Private party facilities
We welcome you to explore our Private Dining options, perfect for any occasion.