Sugar Factory - Dallas

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1. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Overall everything was great 🥰🥰🥰❤️❤️

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2. AF

   AshleyF

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food1service1ambience4

   The food is overpriced for it to not be flavored. I would never order any food from there again. We had sampler, tacos, burgers, fries and everything tasted like water. No salt & pepper was used or offered. The server was nice however she kept forgetting the things I requested and was gone for long periods of time. The manager was nice she cleared the table and let us have candy since our server forgot to recognize my daughter for her birthday (we waited 40 minutes for ice cream that never came.) I enjoyed my expensive drink. I personally would not go but I was extremely underwhelmed with the food and service. Also only one stall worked in the bathroom

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3. OT

   OpenTable Diner

   Dallas

   4 reviews

   vip
   2.0

   4 reviews

   Dined 4 days ago

   overall2food3service1ambience2

   The service was extremely horrible. The wait staff wasn’t very attentive at all. Food came out staggered causing some of the food to be cold. Ordered drinks that came out after the food arrived at the table. The restrooms were not properly kept. Overall, just a unpleasant experience.

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4. OT

   OpenTable Diner

   Dallas

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food1service3ambience4

   The food was absolutely horrible for the price. We ordered burgers medium rare, there was not any red meat, it was well done and hard. The fries were soggy. The meal itself was cold! Our server was very slow. There wasn’t even a cashier in the candy store nor any ice cream. Everything we ordered took forever. The restrooms were dirty and only one stall working! Soap dispenser missing and faucet broken. Not what I expected at all for this to be located in Uptown Dallas and the prices they are charging. Will not return or recommend any one to this place.

   Report
5. OT

   OpenTable Diner

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   overall3food3service2ambience3

   Birthday party. I believe the service as went down since our first visit two years ago. The glasses were old, bathroom needs painting. Ran out of champagne, the staff didn’t seem to have any energy. And for a place like Sugar factory you need employees hyped.

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6. OT

   OpenTable Diner

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   overall3food3service3ambience2

   Super nice server but it took forever to get anything. When we finally got our food, three orders were brought out and the fourth one finally came about 20min later. The two pancake orders weren’t as described on the menu. Not sure if we got the wrong ones or if they’re just different than described. The food was ok but very overpriced. The place is dingy and not well taken care of. The flower walls are missing chunks of flowers, the white paint all around is dirty and stained. The women’s room had two of the four stalls broken and out of service. One of the sink faucets was dangling down into the sink. The whole place seemed like it is probably better viewed at night time with dim lights and a slight buzz rather than sober in the bright light of the daytime. I probably won’t be back but if I do revisit, I’ll just have an insane dessert and maybe a fishbowl cocktail.

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7. BD

   BiancaD

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food2service2ambience3

   Made reservations and was seated 45min laters. Our waiter David was very nice.

   Report
8. c

   craign

   Dallas

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food1service1ambience1

   Place is filthy. Couch’s in water area are filthy. Bathrooms are gross. Broken stall doors and no toilet paper. We were seated at 7:00 and the were out of a lot of the food items.

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9. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food3service5ambience5

   It was ok for the experience. We got brunch, regular buttermilk pancakes were thick like cornbread. Only thing I loved were the fries and the buffalo wings that I ate off of someone else’s plate. May have to try anything but brunch next time. $210 for 4 people. They said it cost $100 extra to get the turnt up birthday song and a sign with your name for 2 mins.

   Report
10. JS

    JenniferS

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined 5 days ago

    overall5food5service4ambience5

    Had a great time as always for my son bday. Will be back for brunch for the mimosas

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11. OT

    OpenTable Diner

    Dallas

    4 reviews

    vip
    2.0

    4 reviews

    Dined on January 29, 2023

    overall2food2service4ambience3

    The service was exceptional but the food was horrendous. There were 2 people in my party. We each had a burger and fries, a water and a Dr Pepper. The burger came out cold so we ate a few bites to keep from starving and didn’t finish the majority of it. Management picked up on that and offered 25% off my bill. That was nice gesture but the bill was still $44 after the discount. The fries were delicious and that’s about it. We won’t be back.

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12. LR

    LindseyR

    1 review

    5.0

    1 review

    Dined on January 29, 2023

    overall5food5service5ambience5

    The whole experience was great! The food and drinks are fantastic!!!! All staff were very nice. Our waitress was Veronica and she was very helpful and welcoming. We are definitely going back!

    Report
13. EB

    EricB

    Dallas

    4 reviews

    1.0

    4 reviews

    Dined on January 29, 2023

    overall1food1service1ambience1

    Did you enjoy Chuck E Cheese as a kid? Great, this is the spot for you. Not only will you get a menu worse than chuck e cheese but you will have the honor to pay 5 star restaurant prices. Two people and no alcohol will set you back $180.00. But wait there's more. On top of your total bill there will be a Mandatory 20%. Where's the catch? Well it is in the food. Which is a step down from a gas station's selection and will give your stomach the effects of deep fried fair food. Unfortunately they missed the opportunity to make a great menu and opted for Walmart quality on all selections. Stay away if you can and find a better quality restaurant that will not make your taste buds cringe.

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14. OT

    OpenTable Diner

    Dallas

    1 review

    vip
    1.0

    1 review

    Dined on January 28, 2023

    overall1food3service1ambience3

    Service was terrible. We had to flag a server down to order and to refill water. They never brought the drinks we ordered. We finished our food by the time a server came to check on us. We were there to celebrate my daughter’s birthday which was never acknowledged as they sang to everyone around her. The was no one in the sweet shop and it took 15 minutes for us to track someone down to pay for our items. It was a very disappointing experience but mostly for the birthday girl.

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15. FV

    FirstVisit01

    1 review

    3.0

    1 review

    Dined on January 28, 2023

    overall3food4service2ambience5

    The decor is amazing! The service was minimal and although there were only two of us and there was almost no one else in the restaurant, our food came out at different times. I asked for bacon to be added to my omelette, but instead got a side order of bacon which was like six pieces and cost $5. Drinks were never refilled, but 20% gratuity was required. Everything else was great.

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16. OT

    OpenTable Diner

    Nashville

    1 review

    2.0

    1 review

    Dined on January 25, 2023

    overall2food1service2ambience4

    Not at all satisfied with the quality of the food.

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17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 23, 2023

    overall5food5service5ambience5

    Muy buena atención y la comida muy sabrosa

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18. KW

    KimberlyW

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food5service5ambience5

    Was wonderful and we loved our experience, we definitely love to go back and explore more food options.

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19. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food3service1ambience1

    This place is a teenage girl’s wet dream. But this place is JOHNNY ROCKETS on steroids with loud club music. Because 20% is automatically add-on to your tab, the servers have no incentive to provide good service. I will not be coming back!

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20. AC

    AmberC

    Dallas

    1 review

    4.0

    1 review

    Dined on January 21, 2023

    overall4food5service4ambience3

    I made reservations to celebrate a friend's birthday after experiencing the Sugar Factory in Orlando. It was not the same. The ambiance was similar but the way that they celebrated birthdays was a let down. We never got refills after our initial beverages were delivered, watress only came around once after our food was delivered leaving so fast that we did not have a chance to ask and it felt like we were just forgotten about. It was about 45 minutes prior to our watress's shift change and you could just tell that she was ready to go. The mandatory service charge was added to the bill but there was no chance to dispute that when the service was not up to par. That could be one of the reasons we were just forgotten about - the tip was already guaranteed at 18%.

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21. SM

    SMully

    1 review

    3.0

    1 review

    Dined on January 21, 2023

    overall3food2service1ambience1

    For the price and experience I was expecting more. It was my daughters sweet 16. I know many people celebrate birthdays there but you should make each one special. Maybe it was just the waitress we had. But I think the staff should make a giant deal out of every birthday and special occasion. The greeter could have been more friendly … just overall was expecting so much more.

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22. LR

    LadonnaR

    Little Rock

    13 reviews

    vip
    3.0

    13 reviews

    Dined on January 21, 2023

    overall3food2service5ambience4

    My shrimp pasta only had 2 shrimps and it was cold

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23. DA

    DeAnnH

    Dallas

    1 review

    3.0

    1 review

    Dined on January 16, 2023

    overall3food3service4ambience3

    They were multiple birthday songs and every time they turned it up they turned the music up so loud we had to plug our ears. The food was mediocre.

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24. OT

    OpenTable Diner

    San Diego

    3 reviews

    vip
    2.0

    3 reviews

    Dined on January 16, 2023

    overall2food3service2ambience2

    Our dining experience began with ok service. Most of the staff involved with our area seemed bothered to be working and god forbid you ask something without getting some sort of attitude back. My order was incorrect and the gentleman who brought the food looked at me and then my food when I told him it was supposed to be without, “cheese!” He did not speak a word back. No apologies and/or I will send it back and get you a new one. I had no idea if my food was coming back. All the tables were given cloth napkins while my family were stuck with small square paper napkins, not sure what that was about. So by the time we were done we had a pile of black drink napkins. Considering we spent $36-$46 per drink and the mandatory 20% gratuity, my expectations were just not met or wowed.

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25. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    1.0

    1 review

    Dined on January 15, 2023

    overall1food1service1ambience1

    Literally the worst food I’ve ever eaten. Service was awful. It was like we were bothering by asking for things like silverware. We weren’t seated until 30 minutes after our reservation. Bathrooms were gross. All that being said, the kids loved the desserts and drinks. But overall I can’t remember a place I’ve liked least in Dallas.

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26. NW

    NinaW

    1 review

    2.0

    1 review

    Dined on January 15, 2023

    overall2food5service2ambience4

    We had a reservist 6:45 and didn’t get seated until 7:50. Then inc sweated the table was dirty and server rushed us. I live out of town and this was my 5 th time and the most horrible experience out of all. This did put a damper on things but overall I’ll be back due to my previous experiences

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27. OT

    OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined on January 14, 2023

    overall4food3service5ambience5

    First time experience for my daughters 10th birthday and Sugar Factory did not disappoint. From the professionalism and awesome energy from the Supervisor Q, to our waiter Tray who was on point w/ customer service along with that lovely smile and spirit. Everything was great, my daughter stated this was her best birthday ever! Con(s): the food and drink prices were a little ehhhhhh, but expected for the area you’re in and the ambiance,vibes. Parking is always crazy so valet would be easiest, best option. (My opinion) Gratuity is automatically applied, which if you reserve online, that information is provided!

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28. OT

    OpenTable Diner

    Dallas

    1 review

    2.0

    1 review

    Dined on January 14, 2023

    overall2food2service1ambience2

    My first experience was not good at all. I was with a party of 8. Four people sent food back because it was cold. One per sent food back 3 times, that is unacceptable. When I asked to spec with a manager, she stood at the hostess stand and sent the assistant manager, who was very polite and resolved our issues. Kendrick our waiter provided exceptional service. Food and drinks are extremely expensive and not the best. Best thing I ate were the French fries. The burgers are $25 and up, cocktails are $25-$60, not worth it. Not mixed well and they do not use premium liquor at this price point. I never have to go again and I will not miss a thing.

    Report
29. BP

    BreanniaP

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on January 10, 2023

    overall3food2service4ambience5

    Server was great host was helpful. The food is average at best no worth the money.

    Report
30. M

    Miguel

    1 review

    1.0

    1 review

    Dined on January 9, 2023

    overall1food1service1ambience3

    Food was cold drinks did not taste right And the workers were also cold

    Report
31. T

    Taaygobrazyy

    1 review

    5.0

    1 review

    Dined on January 9, 2023

    overall5food5service5ambience5

    Came for my 19th, had an amazing experience , staff was so friendly and positive and a whole vibe! Other then not having the milkshake I wanted, i still had a good time and laughed with some of the staff And they all look GOOD ! Might just have met my soulmate there too lol! Anyways I will be coming back !

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32. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 9, 2023

    overall3food3service3ambience3

    Unfortunately I wouldn’t be able to recommend the Sugar Factory. Every staff member in the place seemed to be moving in slow motion. They almost seemed like they didn’t care. It was actually a strange experience. Maybe they were tired, maybe they were overworked? But the restaurant was a very unprofessional overall. We decided to only order deserts because it was taking so long. The deserts were excellent and everything they had promised to be. Overall the deserts and photo ops were wonderful. But it was a very unprofessional environment. Scott Mann

    Report
33. MB

    MelBettis

    Las Vegas

    21 reviews

    vip
    4.0

    21 reviews

    Dined on January 8, 2023

    overall4food2service2ambience4

    Go for a couple of shared things for the photos but you’re better off actually eating elsewhere. Overpriced, not all it’s cracked up to be but great for photos.

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34. JK

    JillK

    Dallas

    3 reviews

    1.0

    3 reviews

    Dined on January 8, 2023

    overall1food2service1ambience2

    Worst dining experience. Service is slow and food was cold and out of lots of items on the menu. Gratuity is already included. Will not go back to dine.

    Report
35. J

    Jessica

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined on January 8, 2023

    overall4food3service2ambience3

    It's all about the experience. Our kids deemed this their favorite restaurant. However, it's pricey for what you get, and certainly an occasional experience. I'd recommend this for specific experiences, but not a regular outing.

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36. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 8, 2023

    overall4food5service4ambience5

    The ambiance was very nice, the show with the King Kong Ice cream was fun, but the service was very slow $100 on just the ice cream and we had to wait 15 min for spoons and ended up getting plastic ware that was meant for to go orders. My daughters had fun and the food was delicious so other than the service it was a good time.

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37. MT

    MartinT

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    Had a wonderful time .. well definitely come back!

    Report
38. SK

    SteveK

    Dallas

    8 reviews

    vip
    3.0

    8 reviews

    Dined on January 7, 2023

    overall3food4service2ambience3

    I really wanted to like this place. The food was good and came to the table quickly. The service was spotty. From the hostess looking like she had no clue to the server who came by at her convenience. There is a 20% service fee. While I normally tip there or above I feel like it gives the servers less incentive to actually provide service.

    Report
39. LA

    LeeAnn

    Dallas

    2 reviews

    vip
    5.0

    2 reviews

    Dined on January 7, 2023

    overall5food5service5ambience5

    Celebrated my daughters 10th birthday with a larger group of girls and we had a blast! Highly recommended for girl birthday parties.

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40. R

    Riley

    Houston

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service3ambience5

    The food and atmosphere was amazing!!!! The drinks were great too and worth it! The server did not check in much with us though so the service could’ve been better but overall and great experience 🙌🏾 9/10

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