Sugar Factory Chocolate Lounge, Las Vegas Boulevard
Me and my husband went for my birthday and we loved it so much
Jeremy was the best! His recommendations from the menu helped a lot food was delicious, can’t wait to come back!
I celebrated my wife’s birthday, and the entire staff went out of their way to make it memorable! Especially the pastry chef!
The service was great and the food delicious!
Thank you Sugar Factory!!!
We reserved a spot at the chocolate lounge only to find out upon arrival that it was closed that evening. We ate in the sugar factory but it was very kid friendly and not at all the vibe we had been hoping for. The music was very loud, and overall we were disappointed.
Everything was great except the service very slow to take our order and to bring our food
Very run down looking. No reason for reservations we were the only folks in the place. Everything was overpriced.
I made reservations and was sent a confirmation. When I got there they told me that The Chocolate Lounge ihad been booked for a charity event and that their system has been messed up for awhile now. They gave me no notification and even admitted they saw the reservation! To make matters worse, we were celebrating a 50th birthday and the manager nor waitress did not even acknowledged it. We were so looking forward to this dinner. TERRIBLE CUSTOMER SERVICE
Drinks were great - food so-so
I rated based on experience. When we showed up for our reservation, we were turned away because it was closed, they only open it if they have enough reservations, and since it wasn't the weekend it was slow so it wasn't open. #1. I shouldn't be allowed to make a reservation for a place that is closed. #2. If it is closed, then I should be notified so I can make other plans. #3. The trip to Vegas was a surprise trip. This day was built around this reservation because we could see a mini Willy Wonka world and enjoy a birthday dinner and candy themed drinks before calling it a night on our last night in town. We were stoked to go. To say I was dissatisfied is an understatement.
Awesome food choices. Jalapeño burger was to die for! Great service and waitress was pretty amazing.
I really enjoyed the atmosphere. The food was pretty good, some items were a bit overpriced.
The drinks and the pretty patties were good. The service was slow and salad we ordered didn’t look anything like the photo on the menu. I would not visit again for dinner.
Reserved the Lounge, but when we arrived, we were told the Lounge was not available due to a Private Party. So we did not get the experience we wanted. Also prices would help in the drink menu - I knew the drinks would not be cheap - but I thought $40 was pricey - glad we didn't get 2 of them.
Superb service! Love the goblet drinks! Gorgeous place and staff very attentive, Justin - thank u
Great modern restaurant. Upbeat environment. Been here twice and food is always good.
I was there for a special occasion with my family, but I was disappointed with the service, we waited for more than 45 minutes for our waiter to take our order, we told him it was a special day (Birthday) to sing happy birthday at the end of our meal and bring the ice cream and he totally forgot, this was my first visit ever to the sugar factory and I promise you it will be my last visit as well. You guys need to hire more staff.
The drinks were insanely overpriced. Service was terrible. It was ok for a one time thing, only because the kids liked seeing the drinks get poured. I wouldn’t go back though.
Awesome service and drinks like usual. Will be back
Extremely over rated! Got the fondue for two and the chocolate didn’t even come in a fondue pot, just bowls on a large platter. Also EXTREMELY loud atmosphere, the music was loud as well as the people in the restaurant. Couldn’t hear what the person next to me was saying. I don’t recommend this place to anyone. It was horrible!
We headed over after a show since we had our teens with us in Vegas and it looked like a fun spot. First they seated us in a spot where we had to pull out our phone flashlights to even read the menu. The first waiter came by briefly to check on us and then came back and moved us when we asked for more light. No issues with the service and second server where we ended up was good as well. The food was only ok. I probably shouldn't have ordered a french onion soup at a place like this but I wanted some. It was super salty to the point of inedible. The goblet drinks are $40 and up with alcohol which I totally expected so the prices weren't surprising but I would like to have more value for my money. The chocolate fondue was super disappointing for $25. The menu said homemade marshmallows but what we got looked and tasted like mini Jet Puffed from the store. The strawberries were obviously previously frozen and limp and the bowl of chocolate was tiny and didn't have a way to keep it warm. I can see coming here for one of the drinks or a sundae but everything else was eh. Also the bathrooms were disgusting. I know this is an excellent location but they will have to step up their offerings to hold onto this kind of premium spot on the strip. The place was pretty empty compared to other places we passed for an summer evening in Vegas.
Food was not good and it was overpriced, but the ambience was amazing and it was very different from your ordinary dinner reservation, so I would go back. But for drinks only
I wouldn’t go back, I was sick all night after eating there.
Service was terrible. We ordered drinks and our waiter never came back to refill our drinks or ask if we wanted food. Would not go there again.
Wonderful service, but unfortunately the Sugar Factory has made changes to their menu including eliminating chocolate from their menu in the Chocolate Lounge. We were very disappointed. Our burgers were overcooked, so we cannot recommend them. The chocolate martinis were amazing!
The food was so much fun for us adults and especially the kids. Shakes were delicious. The service was sooooo slow so it was a bit frustrating.
Food is average.
Don’t get Jason as your waiter. He was awful and we had to hunt him down for everything we needed! Everyone and everything else in there seemed cool though!
The food and atmosphere was great. Waitress attentive. I would love to come again; ery doable,
Serive was horrible. We waited for our food for 45min, and there were only 8 tables in the
Whole restaurant at the time. Our waiter barely came to our table to check on us, when we finally got our food it was not good. The waiter must of known our service was horrible because before we could complain he brought our check with 50 percent off. Worse time in vegas for is. Should of had our dinner someone else. Will never return to this location.
I was so excited to bring my husband for coffee and a sugary treat...we choice the lower patio as it was kess busy... service was awful we eventually had to go and get our own milk for our coffee after asking our server three times and by then our coffee was cold...paid $10 for two very small coffee and not once were we offered a refill! Banana split for two was tasty...once we got it. Not sure if we will go back.
Sugar factory was everything and more!!! The atmosphere is lovely, and the whole experience is wonderful.
Overall food was great. Service was decent, server left us for long periods of time before we ordered food. My main complaint was the fact that I didn't get into the chocolate lounge even with a reservation. The night I and my boyfriend went there was a wedding party that rented the lounge and we had to eat in the restaurant which was very loud. I had made reservations a month in advance and was not informed that I would be able to have my reservation. I was very disappointed in that.
Service was very poor. My family and I were on vacation and had made reservations a month in advance. The place is pretty. The waitress bought our drinks and appetizer and never came back. After finishing our drinks we asked another waiter to get our waitress so we could get the check. She didn’t seem to care or even ask us why we were leaving. I guess their known for their expensive drinks $$ and not their food.
Loved this place. Took our 14-year-old niece there as a fun lunch outing. Their goblet drinks are phenomenal and fully instagrammable. The presentation of their drinks, the volume and the aesthetics were all top notch. Such a fun place for kids, tweens and teenagers (and adults alike). They have a huge menu and a large variety of food from which to choose. We had an appetizer sampler with your basic fried food staples: wings, mac & cheese balls, chicken strips, etc. The food was fine, but their speciality goblets were so much fun. They have an attached candy shoppe, which was great to peruse as well.
The food was terrible, salty and grease. We had to send our back because is was wrong, then we got cold food. I will never eat their again.
Our server Richard was amazing and so friendly most definitely coming back
I will say I was highly disappointed! I have been waiting to try the location in Vegas because I really liked the one in NY. I ordered an appetizer to share with my cousin and we both had entrees. I ordered the calamari, it came out cold , soggy and undercooked. Our appetizer also came out with our entrees. All of our food was cold. I would think for the price we were paying we would have had better quality of food and service. I also order the watermelon Goblet and it was mostly ice and sprite. For $40 they could have done way better than that. We waited 30 min for our waiter. I felt bad for him because he was the only one working the outside tables and it was full.
Our server didn't seem to be in a good mood, which I thought was odd because it appears to be a Happy place.
My first time here and I will definitely be back . Then food and the drinks were amazing
I love this place great customer service great drinks such a fun place ❤❤❤❤❤❤