Sugar Factory Chocolate Lounge, Las Vegas Boulevard

3.8
73 reviews
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$30 and under
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Lounge
Top Tags:
  • Good for Birthdays
  • Comfort Food
  • Fun
Sugar Factory Chocolate Lounge - Las Vegas Boulevard
Dining Style
Casual Dining
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Cuisines
Lounge
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Phone number
00
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Payment options
MasterCard, Visa
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Dress code
Business Casual
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What 73 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.4
food
3.3
service
3.8
ambience
3.3
value
Noise · Moderate
60% of people would recommend it to a friend
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5.0Dined 6 days ago

Food was not good and it was overpriced, but the ambience was amazing and it was very different from your ordinary dinner reservation, so I would go back. But for drinks only

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1.0Dined on August 14, 2018

I wouldn’t go back, I was sick all night after eating there.

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2.0Dined on August 7, 2018

Service was terrible. We ordered drinks and our waiter never came back to refill our drinks or ask if we wanted food. Would not go there again.

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3.0Dined on August 6, 2018

Wonderful service, but unfortunately the Sugar Factory has made changes to their menu including eliminating chocolate from their menu in the Chocolate Lounge. We were very disappointed. Our burgers were overcooked, so we cannot recommend them. The chocolate martinis were amazing!

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3.0Dined on July 26, 2018

The food was so much fun for us adults and especially the kids. Shakes were delicious. The service was sooooo slow so it was a bit frustrating.

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3.0Dined on July 1, 2018

Don’t get Jason as your waiter. He was awful and we had to hunt him down for everything we needed! Everyone and everything else in there seemed cool though!

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5.0Dined on June 29, 2018

The food and atmosphere was great. Waitress attentive. I would love to come again; ery doable,

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2.0Dined on June 9, 2018

Serive was horrible. We waited for our food for 45min, and there were only 8 tables in the
Whole restaurant at the time. Our waiter barely came to our table to check on us, when we finally got our food it was not good. The waiter must of known our service was horrible because before we could complain he brought our check with 50 percent off. Worse time in vegas for is. Should of had our dinner someone else. Will never return to this location.

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2.0Dined on June 1, 2018

I was so excited to bring my husband for coffee and a sugary treat...we choice the lower patio as it was kess busy... service was awful we eventually had to go and get our own milk for our coffee after asking our server three times and by then our coffee was cold...paid $10 for two very small coffee and not once were we offered a refill! Banana split for two was tasty...once we got it. Not sure if we will go back.

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5.0Dined on May 30, 2018

Sugar factory was everything and more!!! The atmosphere is lovely, and the whole experience is wonderful.

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3.0Dined on May 26, 2018

Overall food was great. Service was decent, server left us for long periods of time before we ordered food. My main complaint was the fact that I didn't get into the chocolate lounge even with a reservation. The night I and my boyfriend went there was a wedding party that rented the lounge and we had to eat in the restaurant which was very loud. I had made reservations a month in advance and was not informed that I would be able to have my reservation. I was very disappointed in that.

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1.0Dined on May 25, 2018

Service was very poor. My family and I were on vacation and had made reservations a month in advance. The place is pretty. The waitress bought our drinks and appetizer and never came back. After finishing our drinks we asked another waiter to get our waitress so we could get the check. She didn’t seem to care or even ask us why we were leaving. I guess their known for their expensive drinks $$ and not their food.

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5.0Dined on May 19, 2018

Loved this place. Took our 14-year-old niece there as a fun lunch outing. Their goblet drinks are phenomenal and fully instagrammable. The presentation of their drinks, the volume and the aesthetics were all top notch. Such a fun place for kids, tweens and teenagers (and adults alike). They have a huge menu and a large variety of food from which to choose. We had an appetizer sampler with your basic fried food staples: wings, mac & cheese balls, chicken strips, etc. The food was fine, but their speciality goblets were so much fun. They have an attached candy shoppe, which was great to peruse as well.

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1.0Dined on May 17, 2018

The food was terrible, salty and grease. We had to send our back because is was wrong, then we got cold food. I will never eat their again.

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5.0Dined on May 13, 2018

Our server Richard was amazing and so friendly most definitely coming back

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1.0Dined on May 6, 2018

I will say I was highly disappointed! I have been waiting to try the location in Vegas because I really liked the one in NY. I ordered an appetizer to share with my cousin and we both had entrees. I ordered the calamari, it came out cold , soggy and undercooked. Our appetizer also came out with our entrees. All of our food was cold. I would think for the price we were paying we would have had better quality of food and service. I also order the watermelon Goblet and it was mostly ice and sprite. For $40 they could have done way better than that. We waited 30 min for our waiter. I felt bad for him because he was the only one working the outside tables and it was full.

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4.0Dined on April 23, 2018

Our server didn't seem to be in a good mood, which I thought was odd because it appears to be a Happy place.

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5.0Dined on April 20, 2018

My first time here and I will definitely be back . Then food and the drinks were amazing

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5.0Dined on April 7, 2018

I love this place great customer service great drinks such a fun place ❤❤❤❤❤❤

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5.0Dined on April 4, 2018

Enjoyed the ambiance of this place. Food was good. Signature drinks were pricey but it's the presentation your paying for. Would recommend this place regardless.

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5.0Dined on March 31, 2018

I had an amazing time and I will be coming back again. Just awesome

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2.0Dined on March 31, 2018

Service was slow. Food was average at best. Unexpected given the high quality food and service at many other Las Vegas venues.

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2.0Dined on March 30, 2018

Vanessa made the experience enjoyable. But they ran out of bananas and the wine we wanted. Took a long time to get what we ordered.

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3.0Dined on March 26, 2018

Outside of the crazy shakes, reminder of Food items were overprIced and not worthy of a return trip. Birthday celebrations we observed were fun!

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2.0Dined on March 16, 2018

Was looking forward to going there for months. The drink I wanted the waitress said they were out of (the lollipop goblet). But then I saw 2 other tables with that drink as we were leaving. I paid extra to have the lollipops put in my drink since they told me the one I wanted was not available. I decided to pay to keep my goblet glass the drink came in. It was an extra $15. I asked the waitress if she could dump out the ice and leftover candy in the drink or give me a clean glass and she said I could get a clean one for $25!!!! So she went to ask the bartender if she could dump my glass out. She came back with a clean one. I didn’t realize the glass was made out of plastic until she brought it back. When you go online you can buy a GLASS goblet for $20.... the whole thing was a rip off. By the time I added the lollipops and paid for the plastic cup the drink alone was $60. The rainbow sliders were hardly warm and had little flavor. The candy store was a let down as well. I’m sad to write this review but it was disappointing.

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5.0Dined on March 11, 2018

Great place!! Had brunch here with unlimited mimosas!! Waiter was great service was great food was excellent!!! Going back next Sunday for brunch....

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4.0Dined on March 4, 2018

We only had salads and The Drake drink for my daughters bday but they did not bring the sparkler to her table for her bday and that was very disappointing.

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1.0Dined on February 22, 2018

The service was unprofessional. Food was awful. Waiter did not offer to replace poorly cooked food. Manager never acknowledged server’s attitude or our dissatisfaction with food/experience. Handcrafted drinks were the only highlight. No apologies for our poor experience. Very disappointing considering we traveled from Cleveland and I selected the restaurant to celebrate a milestone birthday. Wouldn’t recommend to anyone.

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5.0Dined on February 16, 2018

Love love loved this spot! The food was amazing, and the drinks!!! Awesome.... don’t go if you’re on a diet, Lol because the desserts..... WOW!!!

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3.0Dined on February 14, 2018

One of their goblets made me so sick it was insane, not sure dry ice should be consumed they should try and look for other ways to make the drinks cool before they kill someone

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5.0Dined on January 27, 2018

Love this place the food was amazing the staff was incredible definitely going back

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5.0Dined on January 20, 2018

I put my special occasion on open table but they didn't acknowledge it at the restaurant - not sure why it was bothered with asking if it wasn't going to be recognized. Also the music is too loud for lunch and kids - you cannot hear each other talking and so it takes away from the otherwise good experience.

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4.0Dined on January 5, 2018

The food wasn’t the best, but the desert was awesome and the drinks were very good. The waiter was super friendly and attentive.

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2.0Dined on January 3, 2018

I booked the dinner for my girlfriends birthday. She ordered the chicken parm and when it came out we noticed it was literally two chicken tenders, coated with sauce and cheese. I also booked it as her birthday dinner and they did not recognize her birthday and sing/do dessert like they usually do. Will not be back.

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5.0Dined on December 19, 2017

Went there for graduation 👩‍🎓 ordered a goblet, it was amazing, server even helped her set it up for a photo

Loved it all. Spinach and artichoke a little crusty

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5.0Dined on December 15, 2017

The drinks are too expensive, the prices have been raised and the drinks are watered down

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5.0Dined on December 12, 2017

We were looking for a great place to eat our last night in Las Vegas and we got it the food was great and atmosphere was pleasant

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5.0Dined on December 2, 2017

A little pricey but great drinks and dessert. Great view of the Las Vegas Strip. A great way to impress a date.

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2.0Dined on November 21, 2017

Food was not worthy of the price. Was there for a birthday and nothing special was offered though it was noted on my reservation. Thank goodness we had a Groupon. Disappointed

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4.0Dined on November 19, 2017

the prices are ridiculous everything was so over priced the drinks are watered down won’t be returning

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