Sugar Factory Chocolate Lounge, Las Vegas Boulevard
Serive was horrible. We waited for our food for 45min, and there were only 8 tables in the
Whole restaurant at the time. Our waiter barely came to our table to check on us, when we finally got our food it was not good. The waiter must of known our service was horrible because before we could complain he brought our check with 50 percent off. Worse time in vegas for is. Should of had our dinner someone else. Will never return to this location.
I was so excited to bring my husband for coffee and a sugary treat...we choice the lower patio as it was kess busy... service was awful we eventually had to go and get our own milk for our coffee after asking our server three times and by then our coffee was cold...paid $10 for two very small coffee and not once were we offered a refill! Banana split for two was tasty...once we got it. Not sure if we will go back.
Sugar factory was everything and more!!! The atmosphere is lovely, and the whole experience is wonderful.
Overall food was great. Service was decent, server left us for long periods of time before we ordered food. My main complaint was the fact that I didn't get into the chocolate lounge even with a reservation. The night I and my boyfriend went there was a wedding party that rented the lounge and we had to eat in the restaurant which was very loud. I had made reservations a month in advance and was not informed that I would be able to have my reservation. I was very disappointed in that.
Service was very poor. My family and I were on vacation and had made reservations a month in advance. The place is pretty. The waitress bought our drinks and appetizer and never came back. After finishing our drinks we asked another waiter to get our waitress so we could get the check. She didn’t seem to care or even ask us why we were leaving. I guess their known for their expensive drinks $$ and not their food.
Loved this place. Took our 14-year-old niece there as a fun lunch outing. Their goblet drinks are phenomenal and fully instagrammable. The presentation of their drinks, the volume and the aesthetics were all top notch. Such a fun place for kids, tweens and teenagers (and adults alike). They have a huge menu and a large variety of food from which to choose. We had an appetizer sampler with your basic fried food staples: wings, mac & cheese balls, chicken strips, etc. The food was fine, but their speciality goblets were so much fun. They have an attached candy shoppe, which was great to peruse as well.
The food was terrible, salty and grease. We had to send our back because is was wrong, then we got cold food. I will never eat their again.
Our server Richard was amazing and so friendly most definitely coming back
I will say I was highly disappointed! I have been waiting to try the location in Vegas because I really liked the one in NY. I ordered an appetizer to share with my cousin and we both had entrees. I ordered the calamari, it came out cold , soggy and undercooked. Our appetizer also came out with our entrees. All of our food was cold. I would think for the price we were paying we would have had better quality of food and service. I also order the watermelon Goblet and it was mostly ice and sprite. For $40 they could have done way better than that. We waited 30 min for our waiter. I felt bad for him because he was the only one working the outside tables and it was full.
Our server didn't seem to be in a good mood, which I thought was odd because it appears to be a Happy place.
My first time here and I will definitely be back . Then food and the drinks were amazing
I love this place great customer service great drinks such a fun place ❤❤❤❤❤❤
Enjoyed the ambiance of this place. Food was good. Signature drinks were pricey but it's the presentation your paying for. Would recommend this place regardless.
I had an amazing time and I will be coming back again. Just awesome
Service was slow. Food was average at best. Unexpected given the high quality food and service at many other Las Vegas venues.
Vanessa made the experience enjoyable. But they ran out of bananas and the wine we wanted. Took a long time to get what we ordered.
Outside of the crazy shakes, reminder of Food items were overprIced and not worthy of a return trip. Birthday celebrations we observed were fun!
Was looking forward to going there for months. The drink I wanted the waitress said they were out of (the lollipop goblet). But then I saw 2 other tables with that drink as we were leaving. I paid extra to have the lollipops put in my drink since they told me the one I wanted was not available. I decided to pay to keep my goblet glass the drink came in. It was an extra $15. I asked the waitress if she could dump out the ice and leftover candy in the drink or give me a clean glass and she said I could get a clean one for $25!!!! So she went to ask the bartender if she could dump my glass out. She came back with a clean one. I didn’t realize the glass was made out of plastic until she brought it back. When you go online you can buy a GLASS goblet for $20.... the whole thing was a rip off. By the time I added the lollipops and paid for the plastic cup the drink alone was $60. The rainbow sliders were hardly warm and had little flavor. The candy store was a let down as well. I’m sad to write this review but it was disappointing.
Great place!! Had brunch here with unlimited mimosas!! Waiter was great service was great food was excellent!!! Going back next Sunday for brunch....
We only had salads and The Drake drink for my daughters bday but they did not bring the sparkler to her table for her bday and that was very disappointing.
The service was unprofessional. Food was awful. Waiter did not offer to replace poorly cooked food. Manager never acknowledged server’s attitude or our dissatisfaction with food/experience. Handcrafted drinks were the only highlight. No apologies for our poor experience. Very disappointing considering we traveled from Cleveland and I selected the restaurant to celebrate a milestone birthday. Wouldn’t recommend to anyone.
Love love loved this spot! The food was amazing, and the drinks!!! Awesome.... don’t go if you’re on a diet, Lol because the desserts..... WOW!!!
One of their goblets made me so sick it was insane, not sure dry ice should be consumed they should try and look for other ways to make the drinks cool before they kill someone
Love this place the food was amazing the staff was incredible definitely going back
I put my special occasion on open table but they didn't acknowledge it at the restaurant - not sure why it was bothered with asking if it wasn't going to be recognized. Also the music is too loud for lunch and kids - you cannot hear each other talking and so it takes away from the otherwise good experience.
The food wasn’t the best, but the desert was awesome and the drinks were very good. The waiter was super friendly and attentive.
I booked the dinner for my girlfriends birthday. She ordered the chicken parm and when it came out we noticed it was literally two chicken tenders, coated with sauce and cheese. I also booked it as her birthday dinner and they did not recognize her birthday and sing/do dessert like they usually do. Will not be back.
Went there for graduation 👩🎓 ordered a goblet, it was amazing, server even helped her set it up for a photo
Loved it all. Spinach and artichoke a little crusty
The drinks are too expensive, the prices have been raised and the drinks are watered down
We were looking for a great place to eat our last night in Las Vegas and we got it the food was great and atmosphere was pleasant
A little pricey but great drinks and dessert. Great view of the Las Vegas Strip. A great way to impress a date.
Food was not worthy of the price. Was there for a birthday and nothing special was offered though it was noted on my reservation. Thank goodness we had a Groupon. Disappointed
the prices are ridiculous everything was so over priced the drinks are watered down won’t be returning
Went there to use to check it out with a groupon. They refused to honor the groupon, which we had already paid for, and had security block us from leaving (and threaten the whole group)! Police had to be called by us. Besides this whole experience, their drinks were $40 a piece!!! Not worth the trip at all. Can get a whole meal, with drinks, anywhere else on the strip for the price of 2 drinks here. Don't go.
Was excited to try...but very disappointed. Overpriced. Didn't have ingredients for first choice drink. Service horribly slow.
When they turned off the lights for someone’s birthday, ALL of the lights went out. I was in the bathroom. The tile and toilets are black!! Very difficult to maneuver. The food was marginal. Not worth the hype everyone puts on this place. Honestly, Cheesecake Factory is infinitely better. We had rainbow sliders...not worth $26. We also had fried Mac n cheese pops. Cute but not very yummy. And a red velvet sundae. It was just a let down all around.
I’ve always wanted to try this place and I was so excited to get a reservation, however I have to say that I was disappointed. I don’t know what all the hype is about. The food was not terrific and the ambiance reminded me of a Nifty-Fifties type setting. Perhaps I went on the wrong night but I can’t see myself returning here. I think it’s way too overrated.
The food was great and the drinks presentation even better! Our waitress was super nice and accompanied us as we pleased. Was a great experience for us Alaskan’s and can’t wait to come again.
Our food was pretty good. The menu is extensive so there is something for everyone. It was not busy at all, it was around 7 pm. Our server was not very engaging or attentive. We went out of our way because of blog reviews but apparently those reviews were old and more about the old location that was attached to Paris. I wouldn't go out of my way for this one again.
We had a great waiter and the food was super good ! Got seated immediately and waited in shortly after! Loved it here.