Sugar Factory Chocolate Lounge, Las Vegas Boulevard

3.8
86 reviews
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$30 and under
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Lounge
Sugar Factory Chocolate Lounge - Las Vegas Boulevard
Dining Style
Casual Dining
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Lounge
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00
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MasterCard, Visa
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Dress code
Business Casual
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What 86 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.6
food
3.5
service
3.7
ambience
3.1
value
Noise · Moderate
50% of people would recommend it to a friend
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HC
1 review
Dined 5 days ago
Overall 1food 1service 1ambience 1

I rated based on experience. When we showed up for our reservation, we were turned away because it was closed, they only open it if they have enough reservations, and since it wasn't the weekend it was slow so it wasn't open. #1. I shouldn't be allowed to make a reservation for a place that is closed. #2. If it is closed, then I should be notified so I can make other plans. #3. The trip to Vegas was a surprise trip. This day was built around this reservation because we could see a mini Willy Wonka world and enjoy a birthday dinner and candy themed drinks before calling it a night on our last night in town. We were stoked to go. To say I was dissatisfied is an understatement.

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RS
San Antonio
7 reviews
Dined on October 4, 2018
Overall 5food 5service 5ambience 5

Awesome food choices. Jalapeño burger was to die for! Great service and waitress was pretty amazing.

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TA
1 review
Dined on September 30, 2018
Overall 3food 5service 2ambience 5

I really enjoyed the atmosphere. The food was pretty good, some items were a bit overpriced.

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YM
1 review
Dined on September 24, 2018
Overall 2food 2service 3ambience 3

The drinks and the pretty patties were good. The service was slow and salad we ordered didn’t look anything like the photo on the menu. I would not visit again for dinner.

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GH
Chicago
1 review
Dined on September 23, 2018
Overall 3food 4service 3ambience 2

Reserved the Lounge, but when we arrived, we were told the Lounge was not available due to a Private Party. So we did not get the experience we wanted. Also prices would help in the drink menu - I knew the drinks would not be cheap - but I thought $40 was pricey - glad we didn't get 2 of them.

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f
1 review
Dined on September 22, 2018
Overall 5food 5service 5ambience 5

Superb service! Love the goblet drinks! Gorgeous place and staff very attentive, Justin - thank u

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M
New England
5 reviews
Dined on September 20, 2018
Overall 4food 4service 4ambience 5

Great modern restaurant. Upbeat environment. Been here twice and food is always good.

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M
1 review
Dined on September 2, 2018
Overall 2food 3service 2ambience 3

I was there for a special occasion with my family, but I was disappointed with the service, we waited for more than 45 minutes for our waiter to take our order, we told him it was a special day (Birthday) to sing happy birthday at the end of our meal and bring the ice cream and he totally forgot, this was my first visit ever to the sugar factory and I promise you it will be my last visit as well. You guys need to hire more staff.

Respectfully,

Miguel Vicente
Spanish Consultant

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H
1 review
Dined on September 1, 2018
Overall 3food 3service 1ambience 3

The drinks were insanely overpriced. Service was terrible. It was ok for a one time thing, only because the kids liked seeing the drinks get poured. I wouldn’t go back though.

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OT
Orlando
2 reviews
Dined on August 26, 2018
Overall 5food 5service 5ambience 5

Awesome service and drinks like usual. Will be back

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JI
Raleigh
1 review
Dined on August 24, 2018
Overall 2food 2service 3ambience 1

Extremely over rated! Got the fondue for two and the chocolate didn’t even come in a fondue pot, just bowls on a large platter. Also EXTREMELY loud atmosphere, the music was loud as well as the people in the restaurant. Couldn’t hear what the person next to me was saying. I don’t recommend this place to anyone. It was horrible!

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JC
Houston
1 review
Dined on August 22, 2018
Overall 2food 2service 3ambience 2

We headed over after a show since we had our teens with us in Vegas and it looked like a fun spot. First they seated us in a spot where we had to pull out our phone flashlights to even read the menu. The first waiter came by briefly to check on us and then came back and moved us when we asked for more light. No issues with the service and second server where we ended up was good as well. The food was only ok. I probably shouldn't have ordered a french onion soup at a place like this but I wanted some. It was super salty to the point of inedible. The goblet drinks are $40 and up with alcohol which I totally expected so the prices weren't surprising but I would like to have more value for my money. The chocolate fondue was super disappointing for $25. The menu said homemade marshmallows but what we got looked and tasted like mini Jet Puffed from the store. The strawberries were obviously previously frozen and limp and the bowl of chocolate was tiny and didn't have a way to keep it warm. I can see coming here for one of the drinks or a sundae but everything else was eh. Also the bathrooms were disgusting. I know this is an excellent location but they will have to step up their offerings to hold onto this kind of premium spot on the strip. The place was pretty empty compared to other places we passed for an summer evening in Vegas.

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OT
1 review
Dined on August 16, 2018
Overall 5food 2service 5ambience 5

Food was not good and it was overpriced, but the ambience was amazing and it was very different from your ordinary dinner reservation, so I would go back. But for drinks only

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SO
1 review
Dined on August 14, 2018
Overall 1food 1service 2ambience 1

I wouldn’t go back, I was sick all night after eating there.

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VC
1 review
Dined on August 7, 2018
Overall 2food 1service 1ambience 1

Service was terrible. We ordered drinks and our waiter never came back to refill our drinks or ask if we wanted food. Would not go there again.

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L
Las Vegas
2 reviews
Dined on August 6, 2018
Overall 3food 2service 5ambience 4

Wonderful service, but unfortunately the Sugar Factory has made changes to their menu including eliminating chocolate from their menu in the Chocolate Lounge. We were very disappointed. Our burgers were overcooked, so we cannot recommend them. The chocolate martinis were amazing!

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JW
New Mexico
2 reviews
Dined on July 26, 2018
Overall 3food 4service 2ambience 5

The food was so much fun for us adults and especially the kids. Shakes were delicious. The service was sooooo slow so it was a bit frustrating.

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OT
Los Angeles
5 reviews
Dined on July 18, 2018
Overall 4food 4service 4ambience 5

Food is average.

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a
1 review
Dined on July 1, 2018
Overall 3food 3service 1ambience 3

Don’t get Jason as your waiter. He was awful and we had to hunt him down for everything we needed! Everyone and everything else in there seemed cool though!

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AS
1 review
Dined on June 29, 2018
Overall 5food 5service 5ambience 4

The food and atmosphere was great. Waitress attentive. I would love to come again; ery doable,

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LH
1 review
Dined on June 9, 2018
Overall 2food 2service 1ambience 4

Serive was horrible. We waited for our food for 45min, and there were only 8 tables in the
Whole restaurant at the time. Our waiter barely came to our table to check on us, when we finally got our food it was not good. The waiter must of known our service was horrible because before we could complain he brought our check with 50 percent off. Worse time in vegas for is. Should of had our dinner someone else. Will never return to this location.

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CC
1 review
Dined on June 1, 2018
Overall 2food 3service 1ambience 3

I was so excited to bring my husband for coffee and a sugary treat...we choice the lower patio as it was kess busy... service was awful we eventually had to go and get our own milk for our coffee after asking our server three times and by then our coffee was cold...paid $10 for two very small coffee and not once were we offered a refill! Banana split for two was tasty...once we got it. Not sure if we will go back.

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e
1 review
Dined on May 30, 2018
Overall 5food 5service 5ambience 5

Sugar factory was everything and more!!! The atmosphere is lovely, and the whole experience is wonderful.

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BM
1 review
Dined on May 26, 2018
Overall 3food 4service 3ambience 3

Overall food was great. Service was decent, server left us for long periods of time before we ordered food. My main complaint was the fact that I didn't get into the chocolate lounge even with a reservation. The night I and my boyfriend went there was a wedding party that rented the lounge and we had to eat in the restaurant which was very loud. I had made reservations a month in advance and was not informed that I would be able to have my reservation. I was very disappointed in that.

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AC
New York Area
6 reviews
Dined on May 25, 2018
Overall 1food 1service 1ambience 4

Service was very poor. My family and I were on vacation and had made reservations a month in advance. The place is pretty. The waitress bought our drinks and appetizer and never came back. After finishing our drinks we asked another waiter to get our waitress so we could get the check. She didn’t seem to care or even ask us why we were leaving. I guess their known for their expensive drinks $$ and not their food.

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SL
San Francisco
5 reviews
Dined on May 19, 2018
Overall 5food 5service 5ambience 5

Loved this place. Took our 14-year-old niece there as a fun lunch outing. Their goblet drinks are phenomenal and fully instagrammable. The presentation of their drinks, the volume and the aesthetics were all top notch. Such a fun place for kids, tweens and teenagers (and adults alike). They have a huge menu and a large variety of food from which to choose. We had an appetizer sampler with your basic fried food staples: wings, mac & cheese balls, chicken strips, etc. The food was fine, but their speciality goblets were so much fun. They have an attached candy shoppe, which was great to peruse as well.

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OT
Las Vegas
5 reviews
Dined on May 17, 2018
Overall 1food 1service 2ambience 3

The food was terrible, salty and grease. We had to send our back because is was wrong, then we got cold food. I will never eat their again.

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OT
Las Vegas
1 review
Dined on May 13, 2018
Overall 5food 5service 5ambience 5

Our server Richard was amazing and so friendly most definitely coming back

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AB
1 review
Dined on May 6, 2018
Overall 1food 1service 1ambience 1

I will say I was highly disappointed! I have been waiting to try the location in Vegas because I really liked the one in NY. I ordered an appetizer to share with my cousin and we both had entrees. I ordered the calamari, it came out cold , soggy and undercooked. Our appetizer also came out with our entrees. All of our food was cold. I would think for the price we were paying we would have had better quality of food and service. I also order the watermelon Goblet and it was mostly ice and sprite. For $40 they could have done way better than that. We waited 30 min for our waiter. I felt bad for him because he was the only one working the outside tables and it was full.

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OT
Las Vegas
1 review
Dined on April 23, 2018
Overall 4food 5service 3ambience 3

Our server didn't seem to be in a good mood, which I thought was odd because it appears to be a Happy place.

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OT
1 review
Dined on April 20, 2018
Overall 5food 5service 5ambience 5

My first time here and I will definitely be back . Then food and the drinks were amazing

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TW
1 review
Dined on April 7, 2018
Overall 5food 5service 5ambience 5

I love this place great customer service great drinks such a fun place ❤❤❤❤❤❤

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AL
Los Angeles
2 reviews
Dined on April 4, 2018
Overall 5food 5service 5ambience 5

Enjoyed the ambiance of this place. Food was good. Signature drinks were pricey but it's the presentation your paying for. Would recommend this place regardless.

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J
1 review
Dined on March 31, 2018
Overall 5food 5service 5ambience 5

I had an amazing time and I will be coming back again. Just awesome

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OT
Minneapolis
1 review
Dined on March 31, 2018
Overall 2food 2service 2ambience 3

Service was slow. Food was average at best. Unexpected given the high quality food and service at many other Las Vegas venues.

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OT
Chicago
1 review
Dined on March 30, 2018
Overall 2food 4service 4ambience 2

Vanessa made the experience enjoyable. But they ran out of bananas and the wine we wanted. Took a long time to get what we ordered.

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CB
Key West
4 reviews
Dined on March 26, 2018
Overall 3food 3service 3ambience 4

Outside of the crazy shakes, reminder of Food items were overprIced and not worthy of a return trip. Birthday celebrations we observed were fun!

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OT
1 review
Dined on March 16, 2018
Overall 2food 2service 2ambience 2

Was looking forward to going there for months. The drink I wanted the waitress said they were out of (the lollipop goblet). But then I saw 2 other tables with that drink as we were leaving. I paid extra to have the lollipops put in my drink since they told me the one I wanted was not available. I decided to pay to keep my goblet glass the drink came in. It was an extra $15. I asked the waitress if she could dump out the ice and leftover candy in the drink or give me a clean glass and she said I could get a clean one for $25!!!! So she went to ask the bartender if she could dump my glass out. She came back with a clean one. I didn’t realize the glass was made out of plastic until she brought it back. When you go online you can buy a GLASS goblet for $20.... the whole thing was a rip off. By the time I added the lollipops and paid for the plastic cup the drink alone was $60. The rainbow sliders were hardly warm and had little flavor. The candy store was a let down as well. I’m sad to write this review but it was disappointing.

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SM
San Francisco
1 review
Dined on March 11, 2018
Overall 5food 5service 5ambience 5

Great place!! Had brunch here with unlimited mimosas!! Waiter was great service was great food was excellent!!! Going back next Sunday for brunch....

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CH
1 review
Dined on March 4, 2018
Overall 4food 3service 3ambience 4

We only had salads and The Drake drink for my daughters bday but they did not bring the sparkler to her table for her bday and that was very disappointing.

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