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Sugar Factory - Chicago River North, Chicago, IL

Sugar Factory - Chicago River North

3.7 (4821)
$30 and under
American
55 E Grand Avenue, Chicago, IL 60611

Make a reservation

2 people
11:30 PM
Booked 29 times today

About this restaurant

  • Kid-friendly
  • Good for special occasions
  • Great for creative cocktails
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.

Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Phone number
    (312) 946-2002
  • Website
    https://sf4.sugarfactory.com/river-north-il
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Executive chef
    Pete Svachula
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
  • Location
    55 E Grand Avenue, Chicago, IL 60611
  • Neighborhood
    River North (Chicago)
  • Cross street
    Rush Street
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Private dining

Menu

View menu on restaurant's website

What 4,821 people are saying

Sugar Factory - Chicago River North reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.7
3.7 based on recent ratings
  • 3.7Food
  • 3.8Service
  • 3.9Ambience
  • 3.2Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews
Sugar Factory - Chicago River North offers a vibrant atmosphere perfect for birthday celebrations, especially for kids. "Fun for kids and adults," the restaurant is known for its captivating dessert presentations and "amazing" service by standout staff like Victor. Although prices are high, guests enjoy the unique experience and engaging environment.
4,821 Reviews

  1. Heidi

    Detroit / Eastern Michigan1 review

    5.0

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great experience with our family of five. The fizzing drinks kept our young children engaged in the experience and kept them in the moment without any screen distractions. Ording sharables can help with bill 😉

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  2. Brittney

    Chicago / Illinois1 review

    3.0

    Dined on June 11, 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5
    Waitress had pitcher of water sitting on table with no cups for about 15 mlms but all in all good experience for mu daughter we enjoyed especially singing and picture

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  3. Stella

    Chicago / Illinois1 review

    3.0

    Dined on June 7, 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5
    Extremely overpriced for the kids smoked drinks .. food was just ok

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  4. Kenneth VIP

    Chicago / Illinois5 reviews

    2.0

    Dined on May 23, 2025

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 1
    The staff at Sugar Factory are awesome. I have no complaints at all. We were a large group and they handled us well and were very accommodating. Honestly, the food and menu are trash. The food quality is awful and its expensive. I didnt want to go here. My sons mother made this our destination but it was my first time. Literally every other adult knew it was terrible except her and I. Again, staff and service. Awesome. Food? My children cook better. Menu is too large and there is clearly no care to taste and presentation.

    Is this helpful?

  5. Ja'Karia

    St. Louis2 reviews

    5.0

    Dined on May 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent food drinks could’ve been a little sweeter. The ambience was wonderful. Great music playing

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  6. Christianne

    Chicago / Illinois8 reviews

    5.0

    Dined on May 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Thank you, Victor, for helping me celebrate my son's 22nd birthday. You really made us feel at home. The overall experience was excellent!

    Is this helpful?

  7. Jennie

    Columbus1 review

    2.0

    Dined on May 11, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2
    Restaurant was not busy during dinner time. Decor and fixtures all seemed dated. Service staff were not eager to be hospitable. Server spilled a third of my $40 drink all over the table while serving it and did not fully clean it up nor did they offer to bring me a new drink. Just charged me full price for it. The food was delicious but the atmosphere was way more pretentious than it needed to be.

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  8. Charise

    Chicago / Illinois1 review

    2.0

    Dined on April 29, 2025

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2
    The chicken was very dry and no flavor but the rest of the food was good!

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  9. Melanie

    Chicago / Illinois2 reviews

    3.0

    Dined on April 19, 2025

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 4
    We knew what we were getting into to an extent, high prices for big splash in presnetation of drinks and desserts. On the positive side, we made fun memories, our daughter will never forget the presentation of her King Kong Sundae to celebrate her 16th birthday with friends. The food was good enough. The host and service staff were lacking, but we made the best of it.

    Is this helpful?

  10. Mark

    Chicago / Illinois1 review

    2.0

    Dined on April 7, 2025

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 2
    Birthday dinner for my wife. Server was disinterested. Auto 20% gratuity I suspect was part of the issue.

    Is this helpful?

FAQs

Sugar Factory - Chicago River North is rated 3.7 stars by 4821 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

  1. Home
  2. United States
  3. Chicago / Illinois
  4. Chicago
  5. River North (Chicago)

Make a reservation

2 people
11:30 PM
Booked 29 times today
Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

  • Cross street
    Rush Street
  • Neighborhood
    River North (Chicago)
  • Hours of operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Business Casual
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Executive chef
    Pete Svachula
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch
  • Website
    https://sf4.sugarfactory.com/river-north-il
  • Phone number
    (312) 946-2002
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
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