Sugar Factory - Chicago River North

4.1
1989 reviews
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$30 and under
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American
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. This 9300 square foot eatery features prime party and event space including a chef’s table, two private party rooms and retail space, complete with our sweet shop’s signature items. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.
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What 1989 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
4.0
service
4.3
ambience
3.6
value
Noise · Moderate
82% of people would recommend it to a friend
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OT
1 review
Dined 2 days ago
Overall 4food 4service 5ambience 3

Our waiter was fantastic and very attentive. The was pretty good at best but the goblet signature drink lived up to expectations!

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OT
1 review
Dined 2 days ago
Overall 5food 5service 5ambience 5

Alll in all it was a great and peaceful experience. The waiter was very nice and quick. Made sure we were taken care of and waited in a timely manner. Definitely will be returning.

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D
Chicago
4 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

This was a super fun dining experience! I didn't know what to expect, but it was a very fun evening! The server was very attentive and made all the additions we asked for. There are so many choices it is a good idea to check the menu before you get there. Good food and fun atmosphere!

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RF
Chicago
1 review
Dined 3 days ago
Overall 1food 3service 1ambience 2

We ordered one of their famous large drinks, assuming it contained alcohol. ( when you go to a bar and order a drink, it is assumed it contains alcohol). However, the waiter assumed that we wanted it virgin. While we were drinking the drink, we didn’t taste any alcohol but assumed it was so sugary or very weak that we didn’t taste it. ( everyone has had a drink that was very sweet and tasted like nothing). When the bill arrived, we noticed it said virgin. We asked the server about it and he was EXTREMELY rude. He blamed us for not just handing our ids to him and didn’t seem to care about this mishap. Thankfully, the manager handled the situation well ( although I directly had to ask to speak to the manager since the waiter was just going to run our cards). When the server came back to give us our change, he again was very rude and never even apologized. He also gave my friend an incorrect amount of change ( our mistake that we realized it after we left. She paid 40$ cash for a 13$ bill and was given change that was 10 dollars short.) Whether the server took the money for himself or made an honest mistake is unknown. I would never recommend this restaurant to anyone. It is all about the hype ( you get cranky hostesses and serves). Also, there is a hangout section towards the back of the restaurant where the servers all just mingle . I saw my server sitting down multiple times instead of getting us our drink ( we got our food before the drink came). He was busy putting hairspray in his hair instead of giving even close to decent service. I would give 0 stars if possible.

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T
1 review
Dined 3 days ago
Overall 3food 3service 4ambience 3

The service was excellent and the food was good but prices for goblet drink was ridiculous and the restrooms was not clean. Most of toilets did not flush and they smelled.

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H
1 review
Dined 3 days ago
Overall 2food 3service 2ambience 3

Despite the many issues, my family and I had a good time. The issues were as followed: my husband’s steak was ordered as medium but cooked to well, the waitress broke a glass in my daughter’s lap, dessert was brought out with no spoons, we had to ask for spoons a second time, our lattes took 27 minutes to get to the table, I had to ask twice for a soda pop.

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OT
1 review
Dined 3 days ago
Overall 3food 2service 4ambience 3

The service was great! However, the food was room temperature and did not taste fresh. The floors and tables were sticky, and the bathroom was a mess. The $35 goblet didn’t taste like it had much alcohol in it, despite claims to have 8 shots.

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TH
Denver
1 review
Dined 3 days ago
Overall 3food 4service 2ambience 3

I have been there twice for events and even with a reservation. You have to wait 15-30 minutes for a table. The front is always disorganized. This time we waited 15 minutes for a table and then 20 minutes once we received a table to see a waiter and get water. Food is good once you get it. You have to be at the restaurant a long time.

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OT
1 review
Dined 3 days ago
Overall 1food 2service 1ambience 2

Absolutely terrible. Had a reservation and still had to wait 30 minutes for a table. Finally got a table and the server didn’t get to us for another 30 minutes no water or anything. Then messed up my order and as I proceeded to tell him it was wrong he kept telling me i was not right. I had to get a menu and point to what I wanted to prove that I was indeed right and was given the wrong drink and still had to pay for it

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RP
Chicago
7 reviews
Dined 3 days ago
Overall 2food 2service 1ambience 3

We went to Sugar Factory for my now 12 year old’s birthday. She wanted to “experience” the place. She and her friends loved the large goblet drinks and did justice to them by sharing and finishing them. The rest of the lunch was bad though. Food is not good, service is quite poor. I agree they are busy but if you are staying busy, you should probably hire more wait staff not let people languish waiting for their meal. I don’t expect to go back.

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SA
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

Everything about our first experience here was great. The only thing I don’t agree with is the 20% service charge for a party of 5. I don’t think that should be automatically added. A party of 5 is a normal family size.

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RR
1 review
Dined 3 days ago
Overall 4food 4service 3ambience 2

We couldn't get seated until our entire party was there (usually doesn't happen), so we waited well over an hour, and at that point we finally got seated (the 4th person never made it). People's kids were playing in the candy (so that area may need to be better monitored), and a fight almost happened b/t staff and a large party over someone being charged for food they ACTUALLY ordered and ate. This place may be better to go during the day.

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RB
Chicago
27 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

Excellent service by every team member! Extremely accommodating when 2 additional guests arrived unexpectedly. A new setup was prepared for us in record time, considering The Factory was packed with St. Patrick’s Day celebrants along with other party people and dinner patrons.
The pre-order of the King Kong Sundae arranged by Kelsey in Events, was the PERFECT way to end our wonderful Birthday celebration, ThankYou!

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OT
New England
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

We had a great night at the Sugar Factory. :)
We are from Boston and are loving Chicago.

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m
1 review
Dined 4 days ago
Overall 5food 4service 5ambience 5

Food was better than average, and atmosphere was very fun and energetic.
Drinks were creative and unique. Kids loved them! (so did my wife)
BJ (our waiter) was fantastic and made sure we had a great time.

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OT
Detroit
1 review
Dined 4 days ago
Overall 3food 5service 4ambience 4

It was decent, good food, loud but able to converse and service was ok had some mishaps but had a typical restaurant experience

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PD
1 review
Dined 4 days ago
Overall 2food 1service 2ambience 3

Ordered a princess package and they were out of tiaras. I ordered a blue shark drink and they were out of the dye for the blue drink, took the drink back and it took about 20 minutes longer to get another drink. I ordered sliders and cheese on the side didnt get any cheese. Ordered fries and fries were stale. Waiter was friendly but not checking if we needed anything else. For the price i wouldnt recommend. It is a fun place and the drinks are awesome but i would say for the price you pay and for the crowd they expect to have not having items replenished is not good especially when they are advertised. I would say false advertisement.

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d
Chicago
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 4

Great food and drinks. Service was amazing. We are already planning our next trip back.

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OT
1 review
Dined 4 days ago
Overall 2food 2service 3ambience 3

We had a reservation for 2 people and still waited about 40 minutes to be seated. The food was ok, nothing to rave about and then they were out of the dessert we wanted. Drinks were too pricey, especially without alcohol.

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SJ
Chicago
3 reviews
Dined 4 days ago
Overall 5food 3service 5ambience 5

Celebrated my son's 13th/Golden Birthday and he enjoyed the entire EXPERIENCE!!!! Amazing staff, fries were cold but the wait staff replaced them with no problem. Parking validation was a bit of a problem but the AMAZING MANAGER took everything without a hiccup! Great staff from the moment we entered the door, Ariana that gave us water until our order was taken was such a sweetheart and Basil (sp?) was just the BEST!!!!!!! We will definitely be returning and recommend to family and friends!

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CD
1 review
Dined 4 days ago
Overall 4food 3service 3ambience 1

Yes if you don’t mind spending a million dollars on a drink

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TK
1 review
Dined 4 days ago
Overall 4food 3service 3ambience 4

Very young crowd, more like a club with food, lol.

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OT
Cleveland
1 review
Dined 5 days ago
Overall 5food 4service 5ambience 4

First visit and for my daughter’s 12th birthday! She loved it! Was a great experience!

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IV
1 review
Dined 6 days ago
Overall 5food 5service 5ambience 5

Waitress was awesome food was excellent, place was clean

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OT
Chicago
1 review
Dined on March 11, 2019
Overall 3food 2service 2ambience 4

Hostess was rude unpleasant, and unprofessional. We didn’t have a server for 20 minutes and we had to flag down the bus boy to get our orders. The manager was super accommodating and friendly though which made things better.

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JH
Chicago
2 reviews
Dined on March 11, 2019
Overall 5food 5service 5ambience 5

Amazing experience! We just had dessert and the kids thought the milkshakes were the best ever!

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OT
Dallas
1 review
Dined on March 11, 2019
Overall 1food 1service 2ambience 4

First time visiting Chicago and was recommended

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RI
1 review
Dined on March 10, 2019
Overall 1food 1service 1ambience 1

Horrible service, way overpriced food, not staffed well and was not even busy. Very disappointed.

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YM
Chicago
1 review
Dined on March 10, 2019
Overall 5food 5service 3ambience 5

Spent my daughter's 15th birthday here and she enjoyed every bit

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MT
San Francisco
1 review
Dined on March 10, 2019
Overall 5food 5service 5ambience 5

Never have any problems... just plan to spend 1 1/2 to 2 hrs dining. Place is non-stop.

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OT
1 review
Dined on March 10, 2019
Overall 5food 5service 5ambience 5

Great time

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LZ
1 review
Dined on March 10, 2019
Overall 5food 5service 5ambience 5

This was my family’s first experience at the sugar factory. And we all loved it so much! We will be definitely returning. Our server BJ was very accommodating to our table. He was an outstanding server! Food was so great. And of course the drinks were outstanding!

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JL
1 review
Dined on March 10, 2019
Overall 1food 3service 2ambience 1

I was excited to go there for the drinks. Hostess was rude when we came in. Barely looked at us and told us she could not sit us before our reservation, we were maybe 10 minutes early. Made a reservation, they tried to stick four of us in acornor bar table. The table behind us took up half of our room. They did reseat us next to the party room where two loud parties were happening. Tried to order the beach burger, out. Tried to order the philly, out. Daughter ordered crepes. Out. Seriously?!? Received food. It was good but not wow. Asked for mayo, never received. Waiter brought us check without asking if we wanted dessert. Completely unimpressed

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JL
Minneapolis
6 reviews
Dined on March 10, 2019
Overall 2food 2service 2ambience 4

Main reason for going was the shakes and they were not serving the three shakes we liked that day. Food was basic and bland.

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KC
1 review
Dined on March 9, 2019
Overall 3food 2service 5ambience 5

Everything was very good but one thing when I was eating a bug was on the table and walked pasted my plate I could kill it but that was very nasty to me. I didn't want to cause a seen and did not report that to anybody. I have the video of the bug on my phone so next time i come up there I definitely will report that.

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OT
1 review
Dined on March 9, 2019
Overall 4food 5service 4ambience 5

It was my bestfriend birthday and the waitress was very nice and helpful but the kitchen forgot my milkshake but the waitress quickly solved it and besides the music being super loud that was the only hiccup in the night.

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LB
1 review
Dined on March 9, 2019
Overall 3food 3service 1ambience 4

Yes it's an experience to have! The drinks are pricey and our waiter was terrible!

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DJ
Chicago
4 reviews
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

Get your reservations well ahead of time! Glad I had mine, there was no walk-in seating when I asked at 7pm on a Saturday.
The place is so fun! We had a goblet drink that was fantastic, and the food was very very good. I got the fettuccine and my friend got the white chocolate burger, which sounds horrifying but was delicious. We were too full to try the desserts, so I guess we'll just have to come back again! Great for a girl's night out.

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OT
Detroit
1 review
Dined on March 9, 2019
Overall 4food 3service 5ambience 5

Ursula was our waitress and she was AMAZING I told her and the floor manager if I could I would take her back to Michigan with me to train some of my servers

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OT
1 review
Dined on March 9, 2019
Overall 2food 5service 3ambience 2

Very loud couldn’t hear anyone really

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Tweets by Sugar Factory - Chicago River North