Sugar Factory - Chicago River North
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All was great besides the minor inconvenience with a guest. Staff were all great and attentive to everyone after the situation. Great management, that there will always get you to come back!
Amazing! Great for a girls night or birthday party.
I would definitely suggest Sugar Factory to anyone with children and or a fun special occasion. The vibe is electric and they do a wonderful job of keeping the atmosphere energetic. The service was wonderful and waiter was extremely attentive to our needs with it being our first time in the restaurant. EXTREMELY over priced but your essentially paying for the atmosphere and experience. I would 100% come back again but in a larger group just to get the full experience. Highly recommend if your looking for a fun and loose experience.
It was Nice. Friendly waitress and hostess
Food was great. The non alcoholic goblets are ridiculously overpriced. That is unfortunate. Service was friendly but slow.
music was just a little too loud at times I couldn't hear people talking to me at my table at times and fries were overcooked
JoJo was the best!!
They charged 20% fee on party of 5. That’s ridiculous! Overrated place for sure!
It’s a great experience. The food was
Good the Drinks are amazing. And the location and decor is OUTSTANDING.
The name says a lot about what you will experience
Didn't like the service charge. Drinks were way to sweet.
This is the first time for a bad open table experience. Although our reservation was at 6:00, we were not seated until 6:30. No apology and no updates from the hostess. I checked back with her twice and was just told that they were breaking down a large party and then they were wiping down the table.
It was a fun experience once we were seated, but definitely not the waiting or service from the front that we would have expected.
We were celebrating two 10 year old birthdays and loved the excitement in the room. (There were several celebrations that night). The girls were thrilled to pick music out to hear over the sound system when their King Kong was delivered! Our whole table enjoyed it too! Alonzo helped make our experience wonderful!
Loved loved loved it. Have been to the one in Rosemont but had a better experience here. It was my daughters 21st birthday and after seeing all of the huge 24 scoops desserts coming out, felt the need to also get one. One of the waiters which was not even ours was dancing and really getting into it and made the whole experience even more fun. Keep up the good work.
We had a reservation but still waited 20 min to be seated.
They are too busy and will not get you proper seating even when you have reservations planned in advance. The dishes are NOT the cleanest & the glass you get per serving are unreasonably small, one sip and you’re ready for a refill.
Family day out with birthday dinner
Pricey drinks, food was “ok”—-but is is a sweets place....
The ambiance was fun and energetic. Other than that, we were not happy with our experience. The $19 hamburgers did not appear to be the 8 oz. stated in the menu, and did not taste good. The pickles that came on the plates appeared to be crushed. My husband called the onion rings grease sponges, and I couldn't have said it better. Yes, onion rings are deep friend, but we have had them many times and they haven't dripped with grease. We also ordered a side of mac n cheese, despite the $8 price tag, and it was barely warm, and my husband's glass of wine had a fly in it. Now, realistically, that can happen anywhere, but it was the icing on the cake. When the bill came, the giant drink that we ordered for our 11-year old (therefore without alcohol) was the same price as the same drink WITH alcohol. We only pointed out the fly and the pickles to our waitress who didn't really seem to know how to react. Our daughter was enjoying herself, and we didn't want to ruin the experience for her by complaining about everything. We knew going in that it would be expensive, but the lack of quality of food left us feeling completely taken advantage of. We will never go back or recommend the Sugar Factory to anyone.
Everything is double the price it should be (e.g., $20 milkshakes). I would maybe come back just for dessert, but I wouldn’t do dinner again. The food was very unimpressive given the cost.
It was cool I never been but me going for the first time was good . The was amazing
Went for a birthday Sunday brunch with two ten year olds and another mom. They were so excited to go for the first time. Unfortunately our server was boring, lackluster and didn't make it special at all for the girls. I watched other servers have way more energy and it was just disappointing. One particular incident was i asked the server for a straw and he gave me one. A few moments later my friend asked for a straw and he told her what happened to the one I gave you? She said I didn't ever get a straw. So then I said I am the one you gave a straw to. But my thing is... even if I did ask for a second straw, why is the server going back and forth with the customer? What if my straw fell on the floor or was broken? Would he have not giving me a straw? it was just a weird unnecessary exchange that made us feel like a burden to him. I wanted to get the dessert with the candle for my goddaughters' birthday but the mood was killed after that. He even had an attitude when we asked for a to go bag for our food. Not sure how soon I would go back.
Terrible food and service! Place should br shut down!
Just a fun place!!
The place was fine, nothing really awesome about it but the server was the worst. She forgot to put in our order of appetizers and all that was done was it was taken off the bill. Not a discount or even the appetizers to go. Nothing. She just said she would take it off the bill well of course you do when it wasn’t served to you! Wouldn’t go back.
We went for our daughters birthday. There is not a special for the birthday girl. That’s not cool, especially when u spend $36 on a drink. You also have to pay for your plastic cup to take home 🙄 for 8 of us it was $475 for a lunch. We all got burgers and a drink. Food quality was marginal. My turkey burger was rubbery and not tender.
Celebrated our 10 year anniversary with a signature drink. Very fun and upbeat. Had a great time.
Totally fun place to visit! Fabulous service, delicious food and just a great time!
Really enjoyed myself along with my friends. We will return!
Very exciting atmosphere! Our waiter, Edwin, was very attentive and friendly.
Teen Birthday Blast!! 😃🎉🙌🏽Our daughter picked this place for her 14th birthday and our whole family had a blast!! Teens are very finicky and hard to please (too old for Chuck E Cheese, too young for nightclubs) but this place gets it just right with gobs of fun sugary drinks (she had gummies), candy and a dance party atmosphere. ❤️
The novelty of the candy & drinks were a great hit for my young child, but the drink prices were ridiculously high & the food was pretty bad.
Absolutely not worth the money! Food was terrible!!
Very good food and service and nice atmosphere. We will for sure be going back.
We had reservations fore 6:30 and didn't get our food until 7:30. No one ordered any thing complex. I'd recommend stopping in only for dessert, having a full meal was a waste of time and money.
I took my daughter here for her 13th birthday. The only part of my dining experience that lived up to my expectation was the drink. The drink was beautiful and my daughter was wowed. However, the menu was extremely limited to burgers and other finger foods. I had the chicken alfredo and chicken and waffles. Both were below average. The food did not have any flavor at all. My advice is to go for dessert only. Skip dinner.
The food, drinks, service were all fantastically. My only complaint is that my drink (mai tai) was so full of ice I could barely even get the straw in the glass.
The milkshakes are ridiculously amazing. The chandeliers are beautiful and the whole vibe is fun and big city. Our service was considerably slow, and I've heard this of other locations. I'll still go back, though!
Food was great, server was great, everything was wonderful. Expect the service from the valet men!!! Haven’t gone in a while, and in the past the host would give the parking vouchers. So I was confused and asking questions and the valet man got rude ROLLED HIS EYES AND SNATCHED MONEY!!!!! had such a good night but that ruined it. I hope this isn’t the kind of people sugar factory hires! This man definitely needs to be retrained. Probably won’t go back if I have to deal with an attitude like that which was totally uncalled for.
Very loud and fun place. Food was okay but it’s all about the atmosphere. Pricey but you are paying for the experience. Just be prepared for the noise and bright lights.
This place was overrated and my waiter was terrible.