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Sugar Factory - Chicago River North, Chicago, IL

Sugar Factory - Chicago River North

3.7
3.7
4603 Reviews
$30 and under
American
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.

We will have special holiday hours December 20th to Jan 2nd. We will open everyday at Noon and close at 11pm. Last seating is at 9:45pm.

Make a reservation

2 people

7:00 PM


Booked 131 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Fri 4:00 pm–11:00 pm Sat, Sun 11:00 am–11:00 pm
  • Phone number
    (312) 946-2002
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Executive chef
    Pedro Delgado
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
  • Neighborhood
    River North (Chicago)
  • Cross street
    Rush Street
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

What 4,603 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.7
3.7 based on recent ratings
  • 3.6Food
  • 3.8Service
  • 3.9Ambience
  • 3.2Value

NoiseModerate

Loved For

  • Chicago

    Kid-friendly

4,604 Reviews
  1. Adrianna

    Chicago

    1 review

    5.0

    1 review

    Dined 1 day ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was absolutely delicious, me and my family ate it up. Our waitress George was amazing, he helped us out a lot and made our time way more enjoyable!

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  2. Rere

    San Francisco

    1 review

    2.0

    1 review

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 4
    The is over rated and mediocre. Not worth the price and the drink should come in a smaller fishbowl glass for kids, and why a20% gratuity??????? My first and last time. My daughter wanted to go due her 10th a that’s why i visited the establishment.

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  3. KristenR

    Chicago

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Delish and fun for a date night or with the kids!!

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  4. ZariahF

    Chicago

    1 review

    3.0

    1 review

    Dined 6 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4
    it was fun overall! i went for my birthday, it was noisy but that’s to be expected. the waitress was short with us but she might’ve been busy or annoyed idk.

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  5. MidoriW

    Las Vegas

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was phenomenal, and the experience was great.

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  6. Theezejeenz

    Nashville

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our server was great! He was knowledgeable, friendly and attentive.

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  7. OpenTable Diner

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3
    20% gratuities let me decide if I want to tip based off food and services and it was over priced and my barbq wings were too hard couldn’t even enjoy them. Drinks too high for kids

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  8. Danny

    Chicago

    1 review

    3.0

    1 review

    Dined on February 15, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3
    I didn’t like the food stir fry was under cooked . The Mac and cheese was cold and not seasoned. The chicken with the chicken waffles was dry and over cooked.

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  9. ParidhiR

    Chicago

    1 review

    5.0

    1 review

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    It was my fiancés first time there and he loved it The food was really yummy and came out fast

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  10. OpenTable Diner

    Miami

    1 review

    5.0

    1 review

    Dined on February 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I love this place so nice and clean ,food drinks was sooooooo good😘

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  11. Shay

    Chicago

    1 review

    3.0

    1 review

    Dined on February 13, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5
    Had a good experience celebrating my daughter’s 4th birthday! Food is pricey but we knew that before choosing… however for the quality it doesn’t match the quantity. The Cajun pasta was extremely over powering but I did enjoy it, chicken tenders definitely nothing special for $16 with no accompaniment had to be my biggest issue. Staff was very accommodating and attentive and I enjoyed my drinks a lot. If you are looking for spectacular food this isn’t the place but overall again I enjoyed my experience.

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  12. SerenityS

    Grand Rapids

    1 review

    5.0

    1 review

    Dined on February 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My first time there and it was great!!!! Will most definitely come back!!!

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  13. Toya

    Chicago

    4 reviews

    3.0

    4 reviews

    Dined on February 13, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4
    We celebrated my son’s 11th birthday at the Sugar Factory and its a nice place . The drinks were good, our server was attentive, and our food came out fairly quickly. I didn’t particularly care for the food honestly, but it could be my taste. Overall it was nice.

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  14. OpenTable Diner

    Chicago

    1 review

    vip
    5.0

    1 review

    Dined on February 11, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    I Was skeptical about dining in because I had read the reviews and it seems that sugar factory had gone downhill with their service. On top of that they now have an automatic 20% tip included for every bill. However, I decided to give it a chance and was surprised with the great service our waiter Michael gave us. He was very kind and attentive with our drinks and orders. He definitely made us feel welcomed and because of that we were able to have a very good time and will definitely continue dining here.

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  15. Erika

    Milwaukee

    2 reviews

    5.0

    2 reviews

    Dined on February 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It wasn’t busy or crowded, our food came out quick, fresh and hot. Our server was friendly. It was great for our daughter’s 13th bday.

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  16. khia

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on February 8, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5
    Our waiter Brandon was very nice and attentive. I came to celebrate my child’s fifth birthday. She was extremely excited with the fondue dessert. I wasn’t pleased that I wasn’t informed that the sprinkler was $5. When he shared that it was a complementary ice cream scoop I didn’t think that o would as see a $5 charge. Thats not considered a complementary dessert. I didn’t see this until I received my bill. However, the overall experience was nice.

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  17. SonjaH

    Oklahoma City

    8 reviews

    vip
    3.0

    8 reviews

    Dined on February 7, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 2
    The experience was not worth the hype. Also, with the automatic 20% service charge, my server was not as attentive. I didn’t have the bubbly drinks that they are known for, but I don’t think I’ll be back. Overrated.

    1 person found this helpful

  18. review123

    Chicago

    1 review

    1.0

    1 review

    Dined on February 4, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    Went to the bathroom and employee didn’t even wash his hands. was waiting for the bill for 15 minutes just to watch 3 employees talking the whole time. service was slow with no one in there. bad experience will not be going again

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  19. OpenTable Diner

    Milwaukee

    1 review

    1.0

    1 review

    Dined on February 4, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5
    The service was not good. We waited an extremely long time and I even had to ask if we would ever get a server. When I finally did get to order our food came before drinks. Also, speaking of drinks, my daughter order a nonalcoholic goblet and they brought the cup with just ice which melted because the drink wasn’t brought back until about another 15mins. The rainbow burgers that I ordered for the kids were extremely dry. The experience for those celebrating their birthday is amazing.

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  20. Ronny

    Chicago

    1 review

    3.0

    1 review

    Dined on February 3, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    The food was okay but not what I expected. I made reservations for 1:45pm however I was not seated until 10 minutes after 2pm. The server was pretty cool. Unfortunately this spot did not make my top 5.

    Is this helpful?

  21. CarlW

    Columbus

    1 review

    1.0

    1 review

    Dined on February 3, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5
    Pretty much overrated , my wife is making me bring the kids back though and I’m fighting it!!!

    Is this helpful?

  22. OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on February 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Staff was amazing, and our server, Juliet, was genuinely sweet and so helpful for our first time there. We felt special, and my grandson had an amazing birthday. The drinks and food were top-notch, chefs kiss! Just go in knowing there is no small portion of kids' meals. Every plate is done up grand. And the desserts are to die for! There's a, of course, candy store when you walk in so you can shop while you wait or anytime.

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  23. OpenTable Diner

    Chicago

    1 review

    4.0

    1 review

    Dined on January 31, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Great place to eat and relax. I just took my daughter for her 12th birthday here on 01/31/2024 it was pleasant. The only thing I would say is it’s very expensive my bill was almost $100 for not a lot of food because of the 20% tip and tax automatically included. Otherwise I will visit again.

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  24. Riko

    Chicago

    1 review

    5.0

    1 review

    Dined on January 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our server Michael was fantastic accommodating just was an overall excellent experience for a first time going to the sugar factory would definitely go again!

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  25. LeaanneJ

    Memphis/West TN

    1 review

    3.0

    1 review

    Dined on January 28, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4
    The drinks aren't not worth $45. I order a Watermelon/Pina Calada there was no flavor other than alcohol. I'm thinking tropical taste not alcohol. You serve the drinks in plastic glasses and then charge $10 more for the glass we just drank out of, include the glass and take away a few pieces of candy. My girlfriends drink had the same issue. She was dumb enough to pay $20 for a new plastic glass with scratches in it from being shipped. The deserts, shakes, coffee blends, and hot chocolates are worth the money. Food is priced fair now days. Next time I go it will be just for a midday snack of desert.

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  26. OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on January 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    When we arrived we were greeted and seated right away. The waitress explained the 20% gratuity charge upfront. This was a little off, however helped me keep track of what to expect of the bill when it arrived. I had my daughter and nephew both who are 3 years old and my teenage niece. We really enjoyed everything and it wasn't expensive at all.

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  27. CarlosL

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on January 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This was definitely a awesome place to visit. The food was amazing, service was excellent. Will definitely go again.

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  28. JenniferM

    Chicago

    1 review

    3.0

    1 review

    Dined on January 28, 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3
    Poor service won’t be going back to this location

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  29. AmandaM

    Chicago

    1 review

    2.0

    1 review

    Dined on January 27, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3
    Way overpriced. No kids menu. Tip is added into the bill which made the wait staff lazy and not attentive to our table at all. Food wasn’t anything special.

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  30. OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on January 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, great service kids loved it definitely will be coming back soon thank you to the friendly and inviting staff

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  31. OpenTable Diner

    Seattle

    1 review

    1.0

    1 review

    Dined on January 27, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1
    Felt uncomfortable the entire time we were there. Inside is tacky and trashy with the same said for the overall clientelle and servers. Drink was straight sugar and disgusting. Cookie/ice cream was yummy. Overpriced and not at all the vibe I anticipated. Will not be back.

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  32. ChataunaK

    Chicago

    1 review

    1.0

    1 review

    Dined on January 24, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Food was horrible and drinks was too sweet I feel like this place is overrated and overpriced….if it was for tik tok false advertising I wouldn’t have went but my son seen it on tik tok

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  33. OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on January 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My 8 yr old had a nice time there! She was pleased with her food and candy!

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  34. OpenTable Diner

    Chicago

    1 review

    vip
    1.0

    1 review

    Dined on January 21, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    The restaurant was dirty. The restrooms were dirty. Just an awful experience.

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  35. CamileB

    Chicago

    11 reviews

    5.0

    11 reviews

    Dined on January 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Enjoyed celebrating our grandson birthday. He was so excited and happy to be able to spend his birthday here. The strawberry cheesecake stuffed waffles, big cheesy and the strawberry and chocolate milkshake shakes were all very tasty and delicious. .

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  36. TrawonneK

    Chicago

    1 review

    1.0

    1 review

    Dined on January 20, 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 1
    When i went to this establishment it was so loud. then we proceeded to order our food and there was a hair in my drink. then the worker brung me another drink and it had black stuff floating in it. then once our food came the chicken was pink. and the pasta was dry and bland. the fries were cold as if they just came out of the freezer. the worker were really nice but the food was disgusting. and i still had to pay for my food and drinks.

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  37. AdriannM

    Chicago

    1 review

    1.0

    1 review

    Dined on January 17, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2
    There was a hair in my food and the customers were loud and arguing the whipcream on the icecream tasted like juicy butt hairs and they gave us toilet water and it was cold mwah👄 No heat
    Sugar Factory - Chicago River NorthResponded on January 17, 2024
    Hello- Thank you for taking the time to share you experience. We take our customers time with us very seriously. I have sent you a private Direct Message with my personal information, so that I may assist you further.  Thank you.

    Is this helpful?

  38. OpenTable Diner

    Columbus

    1 review

    1.0

    1 review

    Dined on January 14, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4
    Knew it was going to be expensive and touristy - which was fine in concept. Until our experience. $45 for a smoking drink - ridiculous. Ordered soup as an app. It came out like warm and with the food. So then my lukewarm food was cold before I was halfway done with the soup. Servers seems put out that I brought up my soup should have been out first. Didn’t offer to do anything about it. Had to flag down the manager (who also came across put out by it). Party of 6 and not one meal was good. Son ordered a milkshake which was gross - not sure what they use for chocolate but it was almost sour tasting. Friend ordered a s’mores cappaccino and that too had a gross /sour taste. The service did not justify the 20% fee they automatically add to the bill - regardless of party size. I would have been fine with it being a bit overpriced if the food, service and experience was there. But it wasn’t even adequate for a normal priced meal. Our party of 30 at TGI Fridays the night before was exponentially more enjoyable - and to think I tried to have our party there! Phew - dodge a bullet with that! WILL NEVER GO BACK!

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  39. VictoriaG

    Tulsa

    1 review

    3.0

    1 review

    Dined on January 13, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5
    The deserts are well worth it here, our food was subpar at best. My husband’s burger was raw and my chicken in my pasta had no flavoring. I would recommend going here but only for desserts with the sparklers
    Sugar Factory - Chicago River NorthResponded on January 17, 2024
    Hello- Thank you for taking the time to share you experience. We take our customers time with us very seriously. I have sent you a private Direct Message with my personal information, so that I may assist you further.  Thank you.

    Is this helpful?

  40. JeorgeaP

    Chicago

    1 review

    2.0

    1 review

    Dined on January 7, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4
    This was my birthday dinner, and the server completely ignored it, and barely checked on us. I waited 15-20 mins for her to come get my card for payment after eating, before i sent my wife to the front to pay due to this. After she spoke with the front, the manager came to the table. The server proceeded to come once the manager was there and state she was waiting for our table to be clear and pay before she did the celebration, which is untrue because we never got asked about dessert or anything; We just got our check and boxes after eating. The manager was super nice regarding all of this.

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Safety precautions

  • Cleaning & sanitizing

    • Common areas deep-cleaned daily

FAQs

Sugar Factory - Chicago River North is rated 3.7 stars by 4603 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 131 times today
Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

  • Cross street
    Rush Street
  • Neighborhood
    River North (Chicago)
  • Hours of operation
    Mon–Fri 4:00 pm–11:00 pm Sat, Sun 11:00 am–11:00 pm
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Business Casual
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Executive chef
    Pedro Delgado
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch
  • Phone number
    (312) 946-2002
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
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