Enable JavaScript to run this app.
Skip to Main Content
OpenTable logo
  1. Home
  2. United States
  3. Chicago / Illinois
  4. Chicago
  5. River North (Chicago)

Sugar Factory - Chicago River North

3.9
3.9
4165 Reviews
$30 and under
American
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.

We will have special holiday hours December 20th to Jan 2nd. We will open everyday at Noon and close at 11pm. Last seating is at 9:45pm.

Make a reservation

2 people

7:00 PM


Booked 55 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    American, Burgers, Steak

  • Hours of operation

    Mon–Fri 4:00 pm–11:00 pm Sat, Sun 12:00 pm–11:00 pm

  • Phone number

    (312) 946-2002

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Executive chef

    Pedro Delgado

  • Private party facilities

    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.

  • Private party contact

    chicagoparties@sugarfactory.com: (844) 290-8989

  • Neighborhood

    River North (Chicago)

  • Cross street

    Rush Street

  • Parking details

    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.

  • Public transit

    Red Line Grand stop

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Popular dishes

What 4,165 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 3.7Food
  • 4Service
  • 4.1Ambience
  • 3.4Value

NoiseModerate

Loved For

  • Chicago

    Kid Friendly

Sort by

Filters

  1. AS

    AlyssaS

    Chicago

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food4service5ambience4
    We made a reservation for 9:45. Got sat at 10:03. Server came over and basically told us we had to order both our drinks and our food. Was just a little annoyed since I’m a server and we take food orders until closing time. I came to celebrate my star birthday and was recommended to do drinks here.
  2. LW

    LisaW

    Chicago

    10 reviews

    4.0

    10 reviews

    Dined 5 days ago

    overall4food5service5ambience5
    We celebrated my sons birthday at the sugar factory. The food and service were both good. Singing happy birthday when they brought a dessert was a nice treat. My only complaint is that the prices are really high.
  3. JE

    JenniferE

    New York Area

    19 reviews

    vip
    5.0

    19 reviews

    Dined 6 days ago

    overall5food5service5ambience5
    Our server Blake was so attentive and helpful! The food from appetizers, specialty shakes, hot chocolate and entrees all exceeded our expectations and the serving sizes left many leftovers. Fun place to get an out of the norm family friendly and shake experience. All staff and management made the night easy and enjoyed.
  4. NJ

    NicholasJ

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food2service2ambience3
    Cheetos were stale and service was slow even though it wasn’t that busy. The drinks are over rated and way too sweet.
  5. DS

    DaisyS

    Chicago

    1 review

    5.0

    1 review

    Dined on November 23, 2022

    overall5food5service5ambience5
    It was a Nice experience for a birthday celebration.
  6. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 22, 2022

    overall5food2service5ambience5
    I loved everything u just need more tasty food items that aren't sweet 😁
  7. KF

    KyeishaF

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5
    Great food, great services. Finding parking is horrible.
  8. MI

    MINDY

    Orlando

    2 reviews

    3.0

    2 reviews

    Dined on November 19, 2022

    overall3food3service3ambience3
    It was just okay. Nothing spectacular don’t know what all the hype is about. I had grilled cheese, it was average. Soup was average too. I ordered a soda and it came in a small stemless wine glass. Paid $5 for it and never got a refill as our waiter never came back to ask if we needed anything Beware, they also add in automatic 20% gratuity.
  9. OT

    OpenTable Diner

    Charleston

    1 review

    2.0

    1 review

    Dined on November 19, 2022

    overall2food1service3ambience2
    I’d highly recommend against the Spicy shrimp bowl, it tasted like a microwave meal and the shrimp was way over cooked and tough. Also, the crepes were ordered for our party and were extremely small, one small crepe and a few berries. The kids cheese sandwich was subpar as well. You’d be better off going to a much cheaper chain restaurant than spending $300 on a family of five. The waitress seemed overwhelmed and didn’t know how to keep up.
  10. MD

    MichelleD

    Chicago

    1 review

    1.0

    1 review

    Dined on November 18, 2022

    overall1food2service2ambience2
    Food was cold Place was cold Hair was in my food Not to mention the $60 gratuity they added to our (party of 4) bill. Will not return
  11. OT

    OpenTable Diner

    Chicago

    4 reviews

    4.0

    4 reviews

    Dined on November 15, 2022

    overall4food5service5ambience5
    This is our second time coming and it’s always a pleasure. Food was good and on time. Our waiter Daniel was nice and knowledgeable of the menu. We will be back soon.
  12. T

    Tina

    1 review

    4.0

    1 review

    Dined on November 14, 2022

    overall4food3service5ambience5
    Food wasn't cooked fully. We ordered two meals of the surf and turf and the meet was pink and lobster not cooked fully. The service overall was great but food was not
  13. R

    Rachel2022

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food1service1ambience1
    The food was cold and waiter hardly came to our table. Very poor customer service. I would not recommend to friends or family.
  14. DJ

    DanaJ

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food2service1ambience1
    It was the worst $440 I have ever spent will never return service was not good even though they received a $62 gratuity. Drinks were not all brought out together of food was sporadic just very disappointing we were celebrating a 16-year-old birthday party had seven people in the party. Our food didn’t come until it was almost closing time and our appointment was 945 we arrived at 9:15 it was set at 9:30. If you close at 10:45 why would you have late appointments or reservations when the kitchen closes at 10:10 totally unprofessional will never go back want to dispute all the charges because it was a horrible horrible experience.
  15. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on November 13, 2022

    overall3food3service4ambience4
    Child’s birthday
  16. KD

    KimD

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food4service5ambience5
    A bit pricey, but I knew that going in. Everything was very good, but I think they could do it cheaper.
  17. JY

    JefferyY

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service5ambience5
    Love it,my waitress SJ WAS the best most definitely coming back with family
  18. H

    Heidis

    1 review

    3.0

    1 review

    Dined on November 13, 2022

    overall3food2service3ambience3
    Drinks were so overpriced, and mostly dry ice. The alcoholic one claimed to have 5/6 shots and you would have never known. The burgers were bland, the spinach and artichoke dip was bland and the chips it came with were so salty it was impossible to eat. Service was slow because of how crowded. I was really excited to go, but that’ll be our only visit.
  19. NH

    NickH

    1 review

    3.0

    1 review

    Dined on November 12, 2022

    overall3food3service3ambience3
    It is VERY expensive. Drinks are $45 a goblet and if you don’t drink them right away they end up freezing and you don’t get to enjoy a portion of what you pay for. Food is good, but I just don’t think the price fits the value
  20. TJ

    TJM1647

    Chicago

    6 reviews

    vip
    5.0

    6 reviews

    Dined on November 12, 2022

    overall5food5service5ambience5
    It was my first time at the River North location and I’ll definitely be back. The food was made as requested (there was some modifications LOL), the booth seating accommodated six persons easily, and we didn’t feel rushed from the restaurant. Thanks to SJ for making our visit fun!!!
  21. N

    Norma

    Indiana

    173 reviews

    vip
    2.0

    173 reviews

    Dined on November 12, 2022

    overall2food2service2ambience2
    Clearly this franchise will be gone in a year or two. Very glitzy with nothing to back it. Service was very bad and food mediocre at best!
  22. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 8, 2022

    overall1food1service1ambience1
    Employees and restaurant reeked of weed. It was very Smokey so we left
  23. OT

    OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on November 7, 2022

    overall1food1service1ambience1
    Nothing was good about this place, from the service, to the food, to the value, to the sanitation …. NEVER AGAIN!
  24. S

    Sinaj

    1 review

    3.0

    1 review

    Dined on November 7, 2022

    overall3food3service4ambience4
    It’s overrated I had the penne pasta but I think Olive Garden has better taste than this meal at the sugar factory. Nothing worth seeing I went because my daughter chose this place for her 13th birthday. Would work if you’re coming for desert only after having dinner someplace else. I had a cocktail and it was bland nothing really exciting. So maybe better places than this one.
  25. MC

    MyriamC

    1 review

    5.0

    1 review

    Dined on November 6, 2022

    overall5food5service5ambience5
    We loved it! It was a great experience I would do it again.
  26. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 6, 2022

    overall5food5service5ambience5
    I came for my birthday and it was honestly such a dope experience! I was late for my reservation and was sat in less than the 25-30 min wait time, only waited like 10 min. I’m so glad I came here as I’ve been wanting to for a couple years and was so glad to be able to spend my birthday dinner with my friends. I’ll be back!! Thank you sugar factory for such a fun time ❤️ Also Kai is a great server ❤️ she definitely made our time there worth it
  27. TG

    TeresaG

    1 review

    5.0

    1 review

    Dined on November 6, 2022

    overall5food5service5ambience5
    Celebrated my daughter's Sweet 16. The waitress knew how to interact with my teens. She didn't get offended, she just played along with their antics. Loved the food and drinks. Loved making a memory that will last a lifetime!
  28. HP

    HalleP

    Detroit

    3 reviews

    1.0

    3 reviews

    Dined on November 5, 2022

    overall1food1service3ambience2
    This last Friday my mom and I went to celebrate a milestone. When we got there it was loud but they sat us relatively soon. Once we got to the back section the noise level was high. We each ordered a sundae but wished our server told us how large they are. Especially after confirming with us that this was our first time coming. I ordered the strawberry cheesecake sundae and my mom ordered the chocolate cookie sundae. The strawberry one was beyond disgusting. I tried eating a scoop hoping I could power through the strawberry lipgloss flavor but couldn’t. My moms sundae was mediocre and definitely something out of a Kroger brand ice cream tub. At least the presentation was nice. We paid and left in a hurry because it was beyond gross. First and last for sure!
  29. LA

    LisaA

    1 review

    2.0

    1 review

    Dined on November 5, 2022

    overall2food1service5ambience2
    Not worth what it costs. Over priced and food is not good.
  30. LW

    LamiaW

    1 review

    5.0

    1 review

    Dined on November 5, 2022

    overall5food5service5ambience5
    The staff was great the energy was amazing our waiter Michael was the best definitely coming back!!
  31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 3, 2022

    overall5food5service5ambience5
    Everything was great
  32. OT

    OpenTable Diner

    Tulsa

    2 reviews

    2.0

    2 reviews

    Dined on November 2, 2022

    overall2food2service1ambience2
    Complete tourist trap. Overpriced burgers and drinks. Food was edible, but nothing to write home about.
  33. OT

    OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on November 1, 2022

    overall1food2service2ambience2
    Man - if overpriced was a burger, this is a double. Would not recommend goinge here
  34. C

    Christy

    Chicago

    5 reviews

    vip
    3.0

    5 reviews

    Dined on October 31, 2022

    overall3food4service5ambience4
    The restaurant smelled like dirty mop water. 🤭 my husband and I took our 9yr old to treat him to a sweet experience at sugar factory. Our food was good (turkey burger, chicken tenders, club sandwich and fries) however, my oreo/caramel shake was soupy and the ice coffee was too sweet! I would expect to taste great ice cream and coffee flavors for the price of the food.
  35. OT

    OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on October 29, 2022

    overall1food5service1ambience5
    Everything was great, but my server was horrible. She barely came to check on us. When we were ready to go, I had to wait for another 20 minutes just for her to notice we wanted our bill. By this time, our to go bags were already packed up thanks to someone else and the table was clear. I looked at my receipt when I got home and noticed I was charge approximately $35 for a service fee. In which I don’t believe our waitress deserved a tip for that service.
  36. KZ

    KarinaZ

    1 review

    4.0

    1 review

    Dined on October 29, 2022

    overall4food4service3ambience3
    Love the waiter that was with us she gave us her feed back in the drinks and love my drink. Also the sandwich we got were delicious! Also the waiting time for out table was good. will recommend this place . Only thing would be if they have parking and not have to pay to park next door.... But overall it was a good date idea,
  37. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 29, 2022

    overall5food5service5ambience4
    Lived up to the hype and made up for last time I planned it i would More than likely comeback and celebrate another birthday
  38. SG

    ShilaG

    1 review

    1.0

    1 review

    Dined on October 28, 2022

    overall1food1service1ambience1
    Food was overrated. My. Drink made my stomach hurt. For a sampler& drink the order was 100+ RIDICULOUS
  39. AJ

    AndreJ

    Chicago

    1 review

    5.0

    1 review

    Dined on October 24, 2022

    overall5food5service5ambience5
    This place is always on point! Don’t even think just go! But have some dough lol I took my wife and was well worth it
  40. OT

    OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on October 23, 2022

    overall1food1service2ambience4
    Horrible experience, food was not good, drinks were watered down! Wasted $400

Safety precautions

  • Cleaning & sanitizing

    • Common areas deep-cleaned daily

FAQs

Sugar Factory - Chicago River North is rated 3.9 stars by 4165 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 55 times today
Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

  • Cross street

    Rush Street

  • Neighborhood

    River North (Chicago)

  • Hours of operation

    Mon–Fri 4:00 pm–11:00 pm Sat, Sun 12:00 pm–11:00 pm

  • Cuisines

    American, Burgers, Steak

  • Dining style

    Casual Elegant

  • Dress code

    Business Casual

  • Parking details

    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.

  • Public transit

    Red Line Grand stop

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Pedro Delgado

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

  • Phone number

    (312) 946-2002

  • Private party facilities

    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.

  • Private party contact

    chicagoparties@sugarfactory.com: (844) 290-8989

Copyright © 2022 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo