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Sugar Factory - Cherry Hill, Cherry Hill, NJ

Sugar Factory - Cherry Hill

2.9
2.9
33 Reviews
$31 to $50
American
“We are excited to bring a sweet escape to the Cherry Hill community,” shares owner Charissa Davidovici. “The Center City neighborhood’s energy and atmosphere is the perfect place for Sugar Factory’s family-friendly dining, which offers a memorable experience for guests of all ages.”

Make a reservation

2 people

7:00 PM


Booked 20 times today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Comfort Food, Cocktail Bar

  • Hours of operation

    Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 9:00 am–11:00 pm Sun 9:00 am–10:00 pm

  • Phone number

    (856) 336-0101

  • Dress code

    Business Casual

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Mon - Thu - 4:00 PM - 10:00 PM,Fri - 4:00 PM - 11:00 PM
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve. We DO NOT accept reservations for Happy Hour:)

What 33 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

2.9
2.9 based on recent ratings
  • 2.7Food
  • 3.1Service
  • 3.3Ambience
  • 2.3Value

NoiseModerate

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  1. N

    Necia

    Philadelphia

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food1service1ambience1
    Food was terrible as ever pasta was so dry drink was weak for all that money I’ll never go back
  2. SB

    ScottB

    1 review

    1.0

    1 review

    Dined on November 20, 2022

    overall1food1service2ambience1
    Food was not even average never got the shake I wanted was over 30 minutes wouldn’t go back and price was high! Over 70 dollars for for bacon cheeseburgers and small salad with shrimp and onion rings
  3. R

    Ryan

    Philadelphia

    1 review

    3.0

    1 review

    Dined on November 19, 2022

    overall3food3service3ambience4
    Waited 45 minutes for a table even though we had a reservation and heads up there is a mandatory 20% tip that they don’t tell you about when you pay your bill make sure you look at your receipt prior to tipping.
  4. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience4
    Went for my daughters bday. Had a reservation. Was seated, drinks out, appetizer out, dinner out and dessert all within an hour. Our waitress, Kayla, was on her game. Was constantly checking on us. She deserved the tip she got.
  5. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 18, 2022

    overall5food5service5ambience5
    Such a great experience! Perfect
  6. RG

    RobinG

    Philadelphia

    5 reviews

    4.0

    5 reviews

    Dined on November 12, 2022

    overall4food4service4ambience4
    Service was good and food was decent. They never came over to sing happy birthday to my daughter even though they were doing it to others and informed it was her birthday. When checking out they ask if you want bill emailed or printed out I chose email and never got a copy of my receipt. But place was clean and very cute for instagramable pictures.
  7. R

    Redroses

    1 review

    2.0

    1 review

    Dined on November 12, 2022

    overall2food1service5ambience5
    The food was really bad and cold, I had to wait over an hour with the food
  8. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on November 12, 2022

    overall3food1service5ambience5
    Beautiful res
  9. ST

    ShannaT

    Philadelphia

    13 reviews

    2.0

    13 reviews

    Dined on November 12, 2022

    overall2food3service4ambience4
    I read the other reviews and decided to try anyway. The value is definitely not worth what you're getting. I got Chicken and Waffles. The chicken was tenders. Vanilla bean waffles had no vanilla flavor. We got Rainbow Sliders. The food coloring does affect the texture of a food when used in large quantities. The rolls were compromised. But they were ok. Now, dessert. I ordered the Chocolate Blackout Sundae. Couldn't get it. All the ice cream was too soft. But I was told I could get a milkshake. This was for my birthday. So I asked for the Cookie Monster milkshake. Couldn't get it. Some of the required components were not available and there are no changes. Couldn't get the Princess Make a Wish milkshake either. Same reason. I got the chocolate cake with semi melted cookies and cream ice cream. But I wanted ice cream anyway. The cake was really good Definitely overpriced. And no paper for receipt of the bill.
  10. OT

    OpenTable Diner

    Philadelphia

    1 review

    vip
    2.0

    1 review

    Dined on November 12, 2022

    overall2food1service2ambience4
    It’s really a cute place, the food was just not worth the price. The food wasn’t good and neither was my drink unfortunately.
  11. EM

    ErinM

    Philadelphia

    1 review

    2.0

    1 review

    Dined on November 11, 2022

    overall2food2service2ambience2
    Very slow service, didn't have everything on the menu, only 3 milkshakes other than the 3 basic flavor shakes. The non-alcoholic version of the Watermelon Cadillac drink was bland and had to ask for juice to add to make it drinkable. Very disorganized, loud, too many kids and teens, unsure of demographic since it seemed like advertised to be more foodie and chill but also family friendly but it was like An overpriced Chuckie cheese, without the arcade games. Tight fit, small, with no waiting area. It's also seemed to be issue with staff not properly taking account of reservations vs walk-ins. Had a 15 minute wait past reservation time. The server was friendly but left long gaps before coming back to table and some times forgot stuff. The big cheesy burger was basic but edible, the fries had a good flavor but weren't hot. The snickers Milkshake was fine except the snickers were melted and not too fresh. They had no to go containers and had to scramble with providing clear plastic small and large tubs. Server claims since they just opened, they didn't have a lot of stuff, then they should've never opened unprepared
  12. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 11, 2022

    overall1food1service1ambience2
    Extremely slow (over 2.5 hours!) milkshake was gross and I don’t think it was actually made with ice cream since it was like water and warm. Never again
  13. YG

    YazminG

    1 review

    1.0

    1 review

    Dined on November 10, 2022

    overall1food1service2ambience1
    For the prices they can do a little better than what they doing. Over prices for food that I can get better quality even at Mc Donald’s
  14. OT

    OpenTable Diner

    San Francisco

    8 reviews

    vip
    5.0

    8 reviews

    Dined on November 9, 2022

    overall5food3service3ambience5
    OK so this place is definitely for Instagram TikTok the place is beautiful lovely shout chandeliers definitely a girls day kind of a thing. However, my fries were hard as rocks. I think the drinks are overpriced. We got three drinks and each string cost like $46 but you’re paying for the show and how pretty it is inside not really the food.
  15. AP

    ArthurP

    1 review

    2.0

    1 review

    Dined on November 8, 2022

    overall2food2service2ambience3
    So to start things off - we went on a Tuesday for lunch. 3 Kids and myself. They were out of vanilla ice cream, cupcakes for some of the milkshakes, 3 different types of milkshakes altogether, and only they know what else. How is it possible to be out of vanilla ice cream if that is your main item for most of the deserts? Continuing along - we were one of the only 2 tables there when we arrived at 11:30. Food (not service) came out slow, came out incorrectly ordered, and was just blah in taste to a point where the kids barely ate anything including the deserts. There was one waitress and it got busy by 12:30 and just the one waitress needed the manager to help but she was also clearly cooking (had gloves on) so I feel bad for the waitress to be the only one really interacting with people. Oh and she was bartending! Mandatory 20% tip (maybe the waitress was working hard to deserve it but not sure the experience was anything close to it) on top of the order brought the bill to $160. So not worth it. Would rather have gone to the Cheesecake Factory around the corner and got better quality at much less price. I get its supposed to be an "experience" but ours was nothing but bad and will not ever consider going back. In a way glad I went now to check it out though because I couldn't imaging brining a large group of kids there for a lunch on a birthday party like we were thinking of doing (this was our scouting trip).... the birthday would have been an absolute disaster. I highly recommend avoiding the hype and staying as far away as possible from this disaster of a place.
  16. MD

    MemeDiva329

    Philadelphia

    90 reviews

    vip
    2.0

    90 reviews

    Dined on November 8, 2022

    overall2food1service3ambience3
    Food is definitely not great. I had a club sandwich with fries—wasn’t expecting them to be such poor quality. Overpriced, but brought my child here on her day off from school to have fun. She enjoyed her rainbow colored sliders and milkshake. I’d come back for dessert, but nothing more.
  17. E

    Erica

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined on November 7, 2022

    overall3food3service1ambience3
    Service was very poor, I guess that’s what you get when gratuity is automatically added for you.
  18. LS

    LisaS

    Philadelphia

    10 reviews

    2.0

    10 reviews

    Dined on November 6, 2022

    overall2food2service1ambience2
    Waited a half hour for 2 drinks from the bar and our food came out before our drinks did. Asked for additional salad dressing for my salad and was given the incorrect dressing. When I told the waitress it was incorrect she said “I know, it’s what they gave me in the back.”. Then I had to basically beg her to go in the back and ask for the correct one. Food is extremely overpriced and on top of it they add a MANDATORY service fee of 20%.
  19. OT

    OpenTable Diner

    Philadelphia

    1 review

    vip
    1.0

    1 review

    Dined on November 6, 2022

    overall1food2service4ambience2
    Floors were so sticky. Food all over as if they don’t sweep. My 7 year old even commented on it. The food was ok. Reminded me of frozen dinner. It was my first time and wouldn’t return. Only good thing was the waitress.
  20. NP

    Newby2Philly

    Atlantic City

    3 reviews

    3.0

    3 reviews

    Dined on November 6, 2022

    overall3food2service2ambience4
    Might have been because it was early, but they were out of a lot of things and it took almost an hour to get our food. The floor was really sticky and there was a 30% service charge for 4 people. I would always tip 20%, but being forced to tip 30% on an already excessive bill was frustrating.
  21. AA

    AffairsbyAmandallc

    Philadelphia

    16 reviews

    vip
    1.0

    16 reviews

    Dined on October 30, 2022

    overall1food1service1ambience1
    It was one of the worst dining experiences of our lives. Terrible food. Way over priced. Over 45 mins for a drink. No silverware. Plastic cups. The steak was disgusting and we sent it back. Just all around horrible horrible time. Do not suggest unless you want a microwaved steak and old McDonald’s fries. It’s like Applebees but worst times three.
  22. OT

    OpenTable Diner

    Atlantic City

    5 reviews

    3.0

    5 reviews

    Dined on October 29, 2022

    overall3food4service5ambience3
    We were very excited to go to Sugar Factory. It was for my daughter’s birthday. We had reservations. While they sat us right away, it took them 45 minutes to take our order. We did know it would probably be a longer wait since that had just opened. our server, Ann was amazing. Gail the manager is also trying her very best to make the customer’s experience outstanding. The food is decent . I do feel it is overpriced.
  23. ZF

    ZoeF

    Philadelphia

    2 reviews

    vip
    1.0

    2 reviews

    Dined on October 28, 2022

    overall1food1service1ambience1
    Had a reservation, we were told it would be a 30 minute wait. Tried to sit at the bar but were ignored for 15 minutes so we left. 0/10 will not be back.
  24. DM

    DawnM

    Philadelphia

    1 review

    3.0

    1 review

    Dined on October 28, 2022

    overall3food2service3ambience3
    Two of us went to dinner. We ordered the signature burger, medium, and the banana crepes. I told the server we were sharing the dishes and she said she’d bring plates. The burger came out first and the server said the crepes we’re getting finishing touches and would be out in a minute. She gave us the extra plates so we could split the entrees. Ten minutes later we still didn’t get the crepes. We were finishing the burger and fries when it finally arrived. It was one crepe filled with banana pudding and had sliced bananas on top. We each took two bites and agreed something tasted wrong. We didn’t finish the crepe, and told the server it wasn’t good. She took it off the bill without any issue. The restaurant had 7 occupied tables at 5:30 on a Friday evening. Very disappointed in the kitchen.
  25. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on October 25, 2022

    overall5food3service5ambience5
    Arrived early for our reservation. The place was mostly empty. Very bright. They turned the lights down about 30 minutes after we arrived. Drinks were super fun! Expensive but it was for my daughters bday so we splurged. Food was average. Nothing to write home about. The place was sooooo pretty though. Flowers and colorful candy and lights everywhere. Our server was awesome. I can’t remember her name but she didn’t miss a thing and was really nice. They did not acknowledge my daughters birthday even though I specified it on the reservation. But that’s not a big deal. She loved it anyway.
  26. d

    danas

    1 review

    5.0

    1 review

    Dined on October 24, 2022

    overall5food5service5ambience5
    I originally had a reservation for the Philadelphia location for my birthday. I panicked and immediately called and spoke with Ashley on the phone. She was so nice and extremely helpful with booking my reservation at the Cherry Hill location. I didn't know you guys were open but I came in tonight and was so glad I did!! Ashley was there to greet me at the host stand and she helped me to my table and make sure I got one that I preferred. The service was great and the food was even better!! The servers sung happy birthday to me in front of the busy dining room. Everything is wonderful at this new location and I cannot wait to come back. Thank you to the servers for making my birthday wonderful and a HUGE thank you to Ashley for helping me change my reservation and making me feel special.
  27. D

    Disappointed

    1 review

    3.0

    1 review

    Dined on October 24, 2022

    overall3food3service3ambience1
    We sat there for 20 minutes before anyone even came to our table and took a drink order. And no one seemed to know who our server was. The dishes are plastic and the food was bland. We paid $250 for a meal we could have gotten at Friday’s for a third of the price. You’re paying for the TikTok ambiance. We ordered two milkshakes for dessert. One was essentially chocolate milk and neither had any of the accoutrements they were supposed to have- sprinkles, cookies, etc. Don't waste your money. Speaking of money….they tack a 20% tip onto every bill. Our service was not even close to being worth 20% and they make you pay on their iPad so that you don’t really get a chance to examine the bill until after the fact.
  28. g

    gabriellag

    1 review

    5.0

    1 review

    Dined on October 23, 2022

    overall5food5service5ambience5
    My first visit to this location and definitely will not be my last!!! The two hostesses were so nice and enthusiastic when we walked into the door... The decorations are so cute, taking pictures here is a MUST! I absolutely love the pink room. Seeing the servers do a tik tok dance at the table for a birthday was so cool to watch. Our server Kayla was excellent. Definitely cant wait to come back!! 100/10 so happy you're open this location is so much closer to me!
  29. R

    Ramon

    Atlantic City

    1 review

    1.0

    1 review

    Dined on October 22, 2022

    overall1food1service2ambience5
    Food out before drinks. Wrong drink. Food out before appetizer. Congealed appearing food. The atmosphere is really “instagram picture” but don’t come for food. Desserts and pictures only. I had come opening weekend, but my 2 servers - who repeated my order, still didn’t recognize that the $19 martini was the wrong one. My servers also didn’t see that we didn’t get our app and had to be reminded that I wanted a soda. I was never asked if I wanted another drink. There was a couple next to me who had the same experience with their drinks, app, and entrees.
  30. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    2.0

    3 reviews

    Dined on October 21, 2022

    overall2food3service1ambience2
    What can I say. The sugar factory is pretty much what you would get if a 20 year old open a restaurant entirely on their own. The atmosphere is tailored to the gen Z crowd. People who are into vapid celebrity culture (kardashians, the bachelorette/bachelor, etc) will enjoy this experience. It’s basically what Instagram or tic tok would be if it was a restaurant. From the looping video of celebrities visiting the place and one of those Kardasian ladies promoting a lollipop that they sell there If you’re not into that sort of thing, than this is a hard pass. The food is over priced for what it is. The drinks and shakes appear “entertaining” but like the rest of this place it’s more about the sizzle and less about the steak. Front of house is pretty bad. Mains coming before the apps, not getting drink orders, and sending the completely wrong item was par for the course. Extremely limited interaction from our server (she seemed preoccupied with other tables that were possibly more demanding than mine) this led to an order being delivered incorrectly and our meal being half way over before we were able to tell someone it wasn’t right. I would suggest that the operators of this location should really learn how to do the basics of a dinner service. Learn to ride a bike, before trying to join the circus. This place was all show, and absolutely no go.
  31. JW

    JordanW

    New York Area

    1 review

    5.0

    1 review

    Dined on October 21, 2022

    overall5food5service5ambience5
    Waiter was phenomenal. Great service. Great good. Took our pictures when we asked.
  32. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 21, 2022

    overall5food5service5ambience5
    I liked sugar factory the service was great what l did not like was that they put a 20 percent tip on the bill and still asked for more tip.
  33. J

    Jill

    Philadelphia

    3 reviews

    2.0

    3 reviews

    Dined on October 20, 2022

    overall2food4service1ambience2
    Many hiccups were likely due to their first night, such as 11 minutes to be greeted, 13 more minutes to get my drink (which was poured in front of me at my table and overflowed and got all over the table). But one main concern, the QR code provided on the table to view the menu has lower prices than what is shown on their paper menus (we were charged the higher amount).

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Common areas deep-cleaned daily
    • Contactless payment available
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Cherry Hill is rated 2.9 stars by 33 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 20 times today
Google Map for Sugar Factory - Cherry Hill

931 Haddonfield Rd, Cherry Hill, NJ 08002-2734

Additional information

  • Neighborhood

    Cherry Hill

  • Hours of operation

    Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 9:00 am–11:00 pm Sun 9:00 am–10:00 pm

  • Cuisines

    American, Comfort Food, Cocktail Bar

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

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