Sugar Factory - Century City
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Distancing maintained in common areas
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Staff temperature check required
- Diner temperature check required
Had a blast !!!!
Wait time was about an hour after reservation. Our group had to be split up because there were 7 however 4 other tables had 7 or 8 people. Our drinks came after we finished our good. The drinks had too much dry ice so it made it taste just like dry ice. The general manager was very sarcastic and told my guests the beach was overrated. Most of her comments were sarcastic and she was not very apologetic. They were visiting from out of town and their only request was to go eat at Sugar Factory. I would not recommend Sugar Factory to anyone until they get better management. Other guests had the restaurant had the same unsatisfactory experience and it was embarrassing. One positive note was the birthday dance from the staff.
So I made reservations on Monday for Friday at 10 . When I get there I had to wait and hour at this point what is the point of making a reservation? I get some small two seater table when I had a party of 3 .. my service was trash he came to the table twice one to take the order and another time to drop off the food. Jose was his name and he needs to do better next time. Absolute worst experience ever . For this to b a upscale restaurant and very pricey the least you can do is have quality service
Worst service ever!!
Awesome it was my first time there and the server James and the manager rula was great
Danielle is the best waitress ever !!!! Very energetic, great personality ! Loved her customer service and everything about her !!!! She really made the experience perfect ! My son had so much fun for his birthday. Thank you for the great experience Danielle ! We appreciate you !!!
The waiter completely ignored that it was my daughters birthday. We barely even seen the waiter once he took our order. Didn’t come back to see if we wanted desserts just simply dropped the check and said goodnight. Extremely disappointing since it was her birthday.
We were disappointed in our experience. The restaurant was filthy and the food was not great. The shakes were so much fun and made up for all the other disappointments. They didn’t even validate for parking and for what we spent on dinner it seems that would be a nice perk they should offer. Overall we would not visit again.
I had my daughter’s sweet 16 dinner there it was absolutely lovely they came out and dance for the happy birthday song it was awesome I will definitely go back!
My family and I went to celebrate my daughters 13 birthday. We looked at a few different restaurant and the vibe and ambiance seemed would be fun since this was such a big day for her. But it was the complete opposite. Service was slow. We sat for about and hour and a have and the table behind us was never cleaned. I ordered the calamari it was dry and cold as well as the rainbow burgers, I don’t think it helped much that we waited an hour just for the appetizers. I will say that the big fish bowl drinks and milkshakes were a hit tho.
Great customer service, drinks was good but the food was horrible definitely not worth the price.
The rainbow starter burger was really cute and delicious.I ordered the drink without the alcohol but we were charged for $36 for a drink.
Very much over priced!
Very poor service. They Spilled drink on table and didn’t clean it up, ran out of propane for heat-lamps and left us outside cold, and food was served cold. Won’t be going back. Worst $200 ever spent.
Service was excellent but food came out wrong and noodles were hard but overall okay
I went on a Tuesday, thinking service will be fast and their wouldn’t be a long wait. I made reservations for 5:30 i waited about 15 mins not bad. I got seated I ordered drinks for me and my kids right away, it took about 40 mins for us to get our drinks, we ordered some appetizers and another 30 mins, than we ordered our food and that took almost an hour, we ordered a steak and fries Medium well, when we got our food the steak was over cooked and dry, it was bad, whatever I said I won’t make a big deal. So I went ahead and ordered desert and I waited about 40 mins before I called the waiter over and said to cancel the desert order and to give me the tab, waited another 20 mins or so. Horrible experience.
Better service servers and workers standing around looking at people eat tables not clean silverware questions how long have they been wrapped up before covid did they re wrap them to make sure they were clean.
Our server Garret was amazing! His energy is contagious and consistent! He made our visit so worthwhile!
Great service great staff great food and music. Great place to take kids
Having been to the Sugar Factory in San Diego my expectations were high, Sadly not met! Drinks 40 that is fine I. Glasses with cracks! Try to order shakes they have nothing in stock bring you what they have in stock no discount! Turkey sandwich made with lunch meat- really! Needless to say visiting this location will not be in the future!
Servers were not attentive. Manager walked around restaurant with her head down looking at her cell phone the entire time we were there. Ordered a sundae that was supposed to have cookie dough ice cream but had none. Over priced. Very disappointed
Food was cold and they sat us all the way in the back and couldn't see to dark
I loved it every one was haveing a good time the food and service was amazing
My sons birthday.
We had a reservation and still had to wait for a table. They sat us at a table that had a filthy red couch. They did move us and then had to wait a long time for the server to come take our order. Not sure what the attraction is for this place. Over priced and not a great menu selection. Only thing that was enjoyable was my daughters $17 milkshake.
The food and drinks were great, but service was lacking. It was my brother’s birthday, we noted that on the reservation and I mentioned it to the server. He asked if I wanted the candle on his cupcake to be lot, I said yes. That was not done. The server was absent most of the time, when a manger came by about 10 minutes after our food was served and asked if we needed anything, we asked for ranch and ketchup. 10 minutes go by, nothing. Our server shows up, we ask him for ranch and ketchup. 10 minutes later, (30 mins after receiving our food) we get it. We we’re mostly done with our meal by then. The bill was dropped off, but the server never came back to get it, we never saw him again. We had to ask another server to charge us and she was kind enough to rapidly take care of that for us.
We had a reservation and still had to wait over 30 minutes to be seated. Our server wasn’t very attentive and didn’t come back to refill our drinks until we were done eating. Didn’t ask the occasion or tell us or offer us dessert. Had to ask the bus boy cleaning the tables to call our server so we could order a dessert. Food was over priced. Overall it was our first experience there and our last.
Staff was very slow and not very good. Considering the hype of the restaurant I was disappointed with the service, Despite the food being so good.
At first there was a misunderstanding with the staff so we did not get a server right away BUT we finally got helped by Brian. He was super nice and great with us while we were there. He did a great job taking care of our table and we appreciated his amazing service that we made another reservation in a few weeks. Hopefully we get him as a server again.
The food was pretty good. The music is played a little too loud so it makes having a conversation difficult. The service could have been a bit more efficient. The burgers and milk shakes were very good. This is definitely a place to go for special occasions, otherwise it’s too pricey for what you get.
Worth it for the shakes. But the facade is better than the function.
We enjoyed the food and ambiance. Our server was not as accommodating when we asked for certain items on the menu he either wasn’t knowledgeable and didn’t ask for assistance and discouraged us from ordering some items. The restroom was not clean and one of the sinks did not work. There was a piece of trash on the floor right outside of the ladies restroom and one employee walked by without picking it up.
We were not seated until an hour after our reservation time!! The food is mediocre, everything overpriced for the quality, half the table was served and finished eating by the time the other half food came, and some items ordered were missing the items description. The bathrooms were disgusting!!! No toilet paper, wet floors, broken sink etc.. The only reason why I gave it three stars is because of the excellent customer service.
Didn’t have our table ready when we arrived even though I made a reservation a month in advance. Had to ask three different servers for an umbrella for the table. Napkins and utensils were very dirty looked like they were never cleaned. As for the environment... the people there that day were very loud with zero manners. A table across from mine a child got up on the table to twerk. Music was loud couldn’t hear myself think. Food was ok not worth the expense though wouldn’t come back.
great energy , the service was amazing ... we seat in the inside but i would have loved to be on the outside we went on easter day
It was a fun experience to celebrate our birthdays here, the food was ok the serving size is great. The milkshakes & alcohol drinks are a must. The music is great
For was good not great. Amazing vibe atmosphere. Service was a bit slow. Waited for about 20 minutes for our table, then another 20 before the waitress came. Other than that it was a wonderful experience.
It was perfect.......I would recommend everyone to go