Sugar Factory - Century City

3.6
1612 Reviews
$31 to $50
American
Sugar Factory - Century City - Making the world a sweeter place!

Safety precautions

Cleaning & Sanitizing
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Distancing maintained in common areas
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Staff temperature check required
  • Diner temperature check required
What 1612 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on recent ratings
3.5
food
3.4
service
3.8
ambience
3.3
value
Noise · Moderate
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OT
vipOpenTable Diner
Washington DC
4 reviews
Dined on November 23, 2021
Overall1food1service1ambience1

Closed. Huge inconvenience.

OT
OpenTable Diner
Los Angeles
1 review
Dined on November 23, 2021
Overall1food1service1ambience1

We made a reservation for Nov 18 and they were closed without notice or cancelling our reservation. Called them for explanation and they told me they were going to open up after Nov 21. Made another reservation for Nov 23 , drove 45 min and ended up in front off a closed restaurant… again..

TD
TyeDye
1 review
Dined on November 22, 2021
Overall1food1service1ambience1

I would not know. Made reservations and everything. Got there and there’s people standing outside and a sign saying that they are closed due to technical difficulties with the city centre mall however every other establishment was up and running

OT
OpenTable Diner
Las Vegas
1 review
Dined on November 22, 2021
Overall1food1service1ambience1

They were closed and we were celebrating a birthday and they never called to confirm or cancel the reservations

VM
VintageMouseketeer
1 review
Dined on November 22, 2021
Overall1food1service1ambience1

We never had a chance to dine here. The one star is due to no one notifying me that they would be closed because of maintenance issue. Life happens, but not sending some type of cancelation message is bad service. This seems to be a trend with this location. Even if you have a reservation call the day to assure that they are indeed open.

OT
OpenTable Diner
Los Angeles
2 reviews
Dined on November 22, 2021
Overall1food1service1ambience1

It was closed

T
Thatme
Los Angeles
1 review
Dined on November 22, 2021
Overall1food1service1ambience1

The restaurant was closed and we were never notified

OT
OpenTable Diner
1 review
Dined on October 2, 2021
Overall1food1service1ambience1

They wouldn’t let us into the restaurant for some plumbing issue. Said they would send us a gift card for the inconvenience and it never came.

OT
vipOpenTable Diner
Los Angeles
1 review
Dined on October 2, 2021
Overall1food4service1ambience1

Service is terrible..

Report
OT
OpenTable Diner
1 review
Dined on October 2, 2021
Overall1food1service1ambience1

We made reservations for a party of 4 on October 30, 2021 at 7:00pm. We had out of town guests and we were there to celebrate my wife’s birthday. Instead, we arrive only to find the establishment closed. There was no notice of any sort. We fought traffic and drove over an hour for that experience. Very unprofessional and very disappointing.

LJ
LuisJ
1 review
Dined on September 19, 2021
Overall1food1service1ambience1

Sugar Factory was closed upon arrival and I did not receive any email about canceling my reservation at the very least instead of driving to find out myself.

BN
BrandeeN
Philadelphia
1 review
Dined on September 19, 2021
Overall1food1service1ambience1

I arrive to the restaurant and the doers were locked. The was a small note on the door saying that the restaurant was closed for the day. I received multiple reminder texts for my reservation included the morning of but never receive any notice that the location was closed. Poor communication!!

CM
ChristinaM
1 review
Dined on September 19, 2021
Overall1food1service1ambience1

I drove all the way from riverside county and it was closed no one called to tell me not to waste my time driving

C
Candypooh
Los Angeles
8 reviews
Dined on September 19, 2021
Overall1food1service1ambience1

The restaurant was closed and no one contacted us.

KJ
KarinaJ
1 review
Dined on September 19, 2021
Overall1food1service1ambience1

Awful! We drove an hour to this restaurant only to find out it was closed due to some “maintenance issue”. There was a tiny hand written note taped to the door. They could have at least added a message to their voicemail to let their customers know they had to close on a Sunday, one of the busiest days! Will never go back.

AB
ArnitaB
1 review
Dined on September 19, 2021
Overall2food3service1ambience4

My appointment was on Sunday, September 19th at 1:30 and no one called to let us know that the restaurant did not have any electricity, therefore, we did not have any experience within the restaurant. It was closed. Just wish they had a better system to notify those that have a reservation.

My previous experience there was great. The food was good, the services was good, the drinks were good, and the atmosphere was great.

RG
RickyG
1 review
Dined on September 19, 2021
Overall1food1service1ambience1

Made reservations for my son's 8th birthday. Location sent numerous reminders and alerts but when we arrived this Location WAS CLOSED!!!!!!!! very disappointed!!!

RB
RebeccaB
1 review
Dined on September 19, 2021
Overall1food1service1ambience1

I showed up to my reservation about 30 minutes early upon arrival I was told that I would not be able to be served I drove an hour and a half to be there and they didn’t even have the courtesy to call to let us know we wouldn’t be able to be served

KH
KathyH
1 review
Dined on September 19, 2021
Overall1food1service1ambience1

I was very disappointed that upon arriving to the restaurant for reservation at 12:45 the place was close because the power went out. No one from the restaurant called or email me to let me know. I had a party of five. We had to find another restaurant to eat at at the last minute.
Not happy. We were celebrating birthdays and was looking forward to eating at the Sugar Factory.

OT
OpenTable Diner
Los Angeles
1 review
Dined on September 19, 2021
Overall1food1service1ambience1

We drove all that way to find that they were closed!

OT
OpenTable Diner
1 review
Dined on September 19, 2021
Overall5food5service5ambience5

We went for my sons 3rd bday brunch and it was a great experience all around.

s
shavondalyns
Houston
2 reviews
Dined on September 18, 2021
Overall5food5service5ambience5

best time very upbeat and energizing and the drinks are very fun

R
Rickal
1 review
Dined on September 18, 2021
Overall1food1service1ambience1

I had a reservation for four people at 7:15pm 9/18/2021 and still waited 35 minutes to be seated. Once seated we sat for 15 minutes before stopping someone to get our server since no one had come. We say another 20 minutes without a server. I was told they were getting a manager but I never spoke with a manager. There were tables that were seated after us that received service. We ended up leaving the restaurant still not serviced and not having a conversation with management. It was the worst experience I’ve ever had and this was for my birthday. I spend 1.5 hours at this restaurant waiting. They only cater to large parties apparently.

OT
OpenTable Diner
Los Angeles
1 review
Dined on September 18, 2021
Overall2food2service2ambience3

We had a reservation and we still had to wait 30mins to be seated. The hostess did not communicate well, which caused confusion while checking in.

C
Chris
1 review
Dined on September 18, 2021
Overall3food2service2ambience2

Waiter was great… hostess was horrible and manger service was very poor we had to sit outside when we reserved for inside. We were freezing and asked to speak to a manager they never came over or said anything to us!! Will never return to this establishment again!!!!!

MK
MiaK
Los Angeles
12 reviews
Dined on September 18, 2021
Overall1food1service1ambience1

Gorgeous marble like flooring with cute yellow floral wall perfect for photos greets you. TOTAL TRICK BAG. This place was terrible! There was no social distancing with all the tables crammed together like a cafeteria. Needless to say we opted for the patio, LESS PEOPLE, LESS NOISE. You know it’s bad when opt for possibly being accosted by bugs than to sit inside.

Everything was dirty! Food everywhere, on the floor, chairs and tables. The white picnic style chairs had smudges like someone stood in them. Despite the faux marble overlay peeling from all four corners of the table, I tried to make this place work. That was until I reached for my water glass and saw HAIR stuck to the INSIDE.

The black and white sofa style seating was covered in crumbs and stains, and the individual patio booths were missing the entire cushion. Like where’s the upkeep?! The lipstick on my sisters glass took the cake. It is obnoxiously loud and I’d almost say it was for children, if it weren’t for the $40 goblets of alcoholic drinks they serve. I WILL NEVER GO BACK to THIS location.

K
Kingoflbc
Orange County
1 review
Dined on September 18, 2021
Overall1food3service1ambience5

We had a bad experience with our waitress Sunday. Very bad attitude. Me and my wife ordered a club sandwich and ask can the meat be warm, she said yes. We got our food and the meat was cold. We tried to get her attention twice to tell her and she kept saying 1 sec. When she finally came We told her it was cold and she tried to say no its not and that's how it comes and then she walked away. We asked for the manager and she took her time and really didn't give a damn what we were telling her and then she offered a damn desert. What about apologize for your waitress bad attitude. The mgr took our new order which I was so mad I didn't really want it. When we finally got our food they never came to check 9n us and after 30 minutes of just sitting there I had to ask for the check. Smh. Now the woman that set us down was awesome. I had to thank her for being so great to me and my family when our waitress and the manager had no customer service skills. Sundey need to check her attitude b4 someone check it for her. Oya, then she had the nerve to ask me my name? KING OF LBC

ED
EdDye
1 review
Dined on September 18, 2021
Overall5food4service4ambience5

The restaurant was live and the music was just right

OT
OpenTable Diner
Los Angeles
2 reviews
Dined on September 18, 2021
Overall3food2service3ambience4

Sorry but I don’t see the appeal outside of the fantastic King King Sundae presentation.

The food quality was poor - quantity not quality.

M
vipMelg
Phoenix
15 reviews
Dined on September 18, 2021
Overall5food5service5ambience5

This has been our second time here! Celebrating our granddaughters birthdays ! They love it! Keep asking for egg booth never get it!

JF
JanetF
1 review
Dined on September 18, 2021
Overall1food1service1ambience1

It was terrible. The restaurant itself is dirty, you can tell the place needs maintenance and touch ups. I can probably say that the only clean area are the restrooms.

Needs more staff and for sure some training. Our server introduced himself, asked why we wanted to drink then never came back. 15 min later another server let’s us know our server took his break so she would be taking over. Took our beverage orders which were 3 hit coffees and a soda, it took her forever.
We were never shown the brunch menu (it was 11am) we asked for it after we saw what we wanted was not on the lunch menu.
Beverage refills were also so hard to get.
Would have left the place but it was my 5 year olds birthday and she really wanted her rainbow pancakes..
Over all, very bad experience. Would never recommend this place

K
Kymberli
1 review
Dined on September 18, 2021
Overall1food2service1ambience1

When I arrived I was seated immediately. The booth seats were dirty and stained. The tables were too small for the booth. The server Sean was late getting to our table, the host in the front brought us water. He came to the table like he just arrived patting on his self looking for a pen. When the food came my fish was not hot. For the price of the food it was not 5 star. It was my first and last time visiting this restaurant. I spent $110.00 for myself and my child. It was a waste of time and money

OT
OpenTable Diner
Los Angeles
1 review
Dined on September 17, 2021
Overall5food5service5ambience5

Very satisfied Shawn was the best

MK
vipMelanieK
Kansas City
13 reviews
Dined on September 17, 2021
Overall4food2service5ambience5

Super fun! Great service food was expensive and not great

TR
TheRioShow
1 review
Dined on September 16, 2021
Overall5food5service4ambience4

Went for a Bachelors party, well worth the money spent. Best burger I’ve ever had!

BS
BrownSugarHoney
New York Area
8 reviews