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Sugar Factory - Bahamas, Nassau, New Providence

Sugar Factory - Bahamas

4.0
4
136 Reviews
$31 to $50
Contemporary American
This celebrity gathering spot treats guests to a one-of-a-kind experience serving upscale dining classics from brunch to late-night ranging from decadent crepes to flavorful milkshakes, gourmet burgers and more. Signature treats include a number of celebrity-endorsed Couture Pops, smoking Goblet Drinks and candy infused cocktails. The retail section will offer a selection of the company’s signature treats andmerchandise, including the world-famous Couture Pops. After dinner, guests will want to stay long into the night to enjoy the innovative cocktails, top hits dance music, and lively social scene.

Make a reservation

2 people

7:00 PM


Booked 7 times today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Contemporary American, Burgers, Steak

  • Hours of operation

    Mon–Thu 5:00 pm–10:00 pm Fri 12:00 pm–11:00 pm Sat 9:00 am–11:00 pm Sun 9:00 am–10:00 pm

  • Phone number

    (242) 788-8000 ext. 80629

  • Payment options

    AMEX, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Neighborhood

    Bahamas

  • Parking details

    Hotel Parking

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, View, Weekend Brunch, Wheelchair Access, Wine

What 136 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on all time ratings
  • 3.8Food
  • 4.1Service
  • 4.2Ambience
  • 3.5Value

NoiseModerate

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  1. NB

    NormanB

    New England

    5 reviews

    5.0

    5 reviews

    Dined on June 30, 2022

    overall5food4service5ambience4
    Birthday for my daughter. Staff went above and beyond. Awesome experience
  2. DR

    DavidR

    Minneapolis

    1 review

    1.0

    1 review

    Dined on June 23, 2022

    overall1food1service1ambience1
    We made reservations for noon that were accepted and confirmed months in advance, only to learn the restaurant didn’t open until 5 pm. We had three very disappointed kids as a result.
  3. M

    Meatandveggies

    Las Vegas

    1 review

    4.0

    1 review

    Dined on June 8, 2022

    overall4food4service5ambience5
    Everything was good but disappointed we could not order tap water and water was $15. Every other restaurant on property had tap water.
  4. OT

    OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined on May 31, 2022

    overall5food4service5ambience5
    Great place to eat with kids. Portions are big, especially the desserts!
  5. JT

    JasonT

    Philadelphia

    6 reviews

    3.0

    6 reviews

    Dined on May 21, 2022

    overall3food3service5ambience5
    The food was good...the drinks were awsome definetly glad we went...just a little pricey for the drinks...but I knew it going in and the servers there were awsome and very good....glad I took the kids there once but probably wouldn't go back due to the 300 dollar lunch price tag...
  6. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on April 21, 2022

    overall1food1service1ambience1
    We booked reservations months in advance. We were staying at another resort from this location so we paid for car service only to arrive to being told they didn’t open until 5pm. Our day was ruined as we were to have lunch here and instead spent our day trying to find somewhere to eat with no assistance offered by the candy shop section that was open. I was sent reminders of my reservation so someone who approves the availability of reservations could have canceled them instead of just ignoring the bookings. Completely ruined day that cost me money to get there and I could’ve just stayed at Atlantis for the day and enjoyed what I was already paying for there. This establishment should be ashamed.
  7. US

    USMom

    Washington DC

    3 reviews

    vip
    2.0

    3 reviews

    Dined on April 15, 2022

    overall2food2service4ambience1
    The music was extremely loud. We could not hear each other at all, even to take our orders! The music played was not child friendly at all either with extreme language. The food was ok, nothing special. The drinks and milkshakes were very good.
  8. OT

    OpenTable Diner

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on April 15, 2022

    overall5food5service5ambience5
    Great food . Great people
  9. D

    Disappointing

    New York Area

    26 reviews

    vip
    2.0

    26 reviews

    Dined on April 12, 2022

    overall2food2service4ambience1
    So overpriced and so loud. Food was meh. Rainbow hamburgers a nice idea, but the buns were stale and the burgers too over cooked. Milkshakes wee insanely good, I’ll give them that, but a mixed drink cocktail costs $46, you have to listen to super loud music with highly inappropriate lyrics for young kids at a restaurant targeted towards… young kids.
  10. J

    John

    Atlanta

    1 review

    5.0

    1 review

    Dined on April 5, 2022

    overall5food5service5ambience5
    We celebrated my daughters 14th birthday and had an incredible time. The service and food were excellent and the kids all really enjoyed themselves. As expected, it was very expensive as everything is at Baha Mar.
  11. TE

    ToniaE

    1 review

    5.0

    1 review

    Dined on April 2, 2022

    overall5food5service5ambience4
    Azaria was our server and she was awesome and very informative. The service was great .The food was good and came out extremely fast. There was also this guy nicely dressed in a suit. I didnt get his name .I'm not sure if he was the manager or not but he also kept checking up on us and had my daughters entertained. My daughter called him the funny guy Lol. Overall everything was good.
  12. OT

    OpenTable Diner

    Chicago

    4 reviews

    3.0

    4 reviews

    Dined on March 29, 2022

    overall3food2service4ambience4
    Way overpriced. We paid $45 for three bottles of water because they don’t serve tap water. That ridiculousness alone might not have ruined the experience, but the food was way below average and totally overpriced. We were disappointed. The staff was nice but everything else was a big let down.
  13. SK

    SK01

    1 review

    3.0

    1 review

    Dined on March 27, 2022

    overall3food1service4ambience5
    We came here the first day upon arriving in Bahamas. It’s a very cool looking location with a lot going on. I understand how little kid could love it here but the food itself…. Well the quality might be better at the Starbucks where they microwave the food. It’s just super greasy bar food. We ordered a quesadilla and a burger because I thought those were a safe bet. The burger we ordered medium and came out raw which is odd for me to saw considering I like my steaks still mooing and bloody 😂 The quesadilla was dripping of grease/oil from the cheese and defiantly not the sauce. The service was good and the general manager was nice, but boy the food was bad. We walked away spending $90 on the two items and two tummy aches for the rest of the night. I was just so hungry I picked the chicken out of my quesadilla.
  14. BB

    BridgettB

    Detroit

    1 review

    2.0

    1 review

    Dined on March 27, 2022

    overall2food2service2ambience1
    Server did not know anything about the menu. Food was just ok, nothing to be excited about. The fact that you had to pay $15 for water didn’t start the meal off well. The giant milkshakes were fun and delicious. Would definitely recommend this as just a dessert option place rather than dinner.
  15. G

    Garryg

    Vancouver

    3 reviews

    vip
    1.0

    3 reviews

    Dined on March 25, 2022

    overall1food2service1ambience2
    For the baha mar this was a terrible service experience. We dined at all the restaurants during our 9 day stay but this was by far the worst experience
  16. V

    Vairsystems

    Orlando

    5 reviews

    vip
    4.0

    5 reviews

    Dined on March 25, 2022

    overall4food3service4ambience4
    The service as good everyone was very nice up to the manager who passed by the table a few times. The food was average nothing really talk about. My kids didn’t like the sliders the multi color bread was hard. The milkshake was really good.
  17. OT

    OpenTable Diner

    Naples

    2 reviews

    vip
    1.0

    2 reviews

    Dined on March 25, 2022

    overall1food1service1ambience1
    Sat outside, both food and drink order messed up. Terrible service, not worth it with all the other great options at Baha Mar.
  18. f

    frequentflyer

    Cleveland

    1 review

    4.0

    1 review

    Dined on March 24, 2022

    overall4food3service4ambience3
    Ratio between the taste of the food and the cost was not so good. It is a place to go for an experience, but was not above the 50th percentile of meals I've had recently. This is like a movie you will only watch once and wonder whether you just wasted two hours. Maybe ok for an airplane movie. Also, the beautiful ambiance was undermined by the obnoxious yelps from guests; the majority of those guests being overly confident White people. And I'm White!
  19. KC

    KitCat

    Caribbean

    1 review

    2.0

    1 review

    Dined on March 24, 2022

    overall2food5service5ambience3
    The service and food were both wonderful. Our waitress Azaria was nothing short of amazing. However one of the hostess had a unpleasant attitude as though because of the colour of my skin (which she's the same) could not give proper service. The restaurant needs to be more accommodating to customers that need wheelchair assistance. Overall despite the minor issue my party and I had a blast.
  20. OT

    OpenTable Diner

    Toronto

    1 review

    2.0

    1 review

    Dined on March 20, 2022

    overall2food3service2ambience3
    Had ordered the slider appetizers to start. Asked the server if they could put two of the sugar factory ducks they said they would see what they could do and never got back to me. After I had asked we rarely saw the server.
  21. MD

    MarvinD

    1 review

    5.0

    1 review

    Dined on March 20, 2022

    overall5food5service5ambience5
    Food came out fast and hot ..drinks were on point and our server was very good ..
  22. BD

    BelleairDiner

    Tampa

    1 review

    vip
    5.0

    1 review

    Dined on March 17, 2022

    overall5food5service5ambience5
    Amazing experience all around! Fast, attentive service. Great food. Very well managed.
  23. OT

    OpenTable Diner

    Caribbean

    1 review

    5.0

    1 review

    Dined on March 14, 2022

    overall5food4service5ambience5
    Great customer service and fun atmosphere!
  24. N

    Nnnnnnnnnnnnnnnnnnnnnnnn

    Caribbean

    1 review

    vip
    4.0

    1 review

    Dined on March 12, 2022

    overall4food4service3ambience4
    It was overall good a bit crowded but enjoyed the birthday singing
  25. JL

    JudyL

    New York Area

    23 reviews

    vip
    1.0

    23 reviews

    Dined on March 9, 2022

    overall1food1service1ambience1
    Wish I could give it 0 stars. Took 40 minutes for a server to acknowledge us. Food was horrible and ridiculously expensive. Nothing looked like what’s on the menu. Stay away!
  26. PC

    PamelaC

    Toronto

    4 reviews

    2.0

    4 reviews

    Dined on March 7, 2022

    overall2food1service2ambience4
    The food was not good. Chicken and waffles were so dry you couldn’t eat them. Steak sandwich was overly smothered in sauce.
  27. OT

    OpenTable Diner

    New York Area

    4 reviews

    2.0

    4 reviews

    Dined on March 5, 2022

    overall2food1service2ambience2
    For the amount of money that we spent the portions were very small
  28. G

    Gina

    Detroit

    5 reviews

    5.0

    5 reviews

    Dined on February 27, 2022

    overall5food5service5ambience5
    Bryan, provided great service, a great personality and great food. The staff was kind , friendly and accommodating in every way. Thank you so much. Fun environment!
  29. WG

    WilliamG

    Caribbean

    1 review

    4.0

    1 review

    Dined on February 27, 2022

    overall4food4service5ambience5
    I chose the Sugar Factory to celebrate my 50th birthday. I really enjoyed myself, my burger with fries and shake was on point and my Mango Peach Goblet drink was great, but overpriced. I love the fact that as my drink was being poured out in my glass, it started to bubble and smoke, (great effect!!), I wanted to save some to drink during my dinner but my drink froze! Therefore the cost of the goblet drinks are too overpriced. I really like the ambiance and the service was excellent, especially Azaria our waitress and the manager came to talk to us and entertained us.
  30. SR

    ShantelR

    Caribbean

    1 review

    4.0

    1 review

    Dined on February 25, 2022

    overall4food4service4ambience3
    A nice place for people who have younger children. Lots of fun for birthday celebrations.
  31. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on February 23, 2022

    overall5food5service5ambience5
    Very fun Birthday dinner!
  32. OT

    OpenTable Diner

    New England

    3 reviews

    5.0

    3 reviews

    Dined on February 22, 2022

    overall5food5service5ambience5
    We had such a wonderful time! The service was AMAZING! My girls (7&8) had so much fun. Thank you for making our experience so fabulous.
  33. p

    pricey

    Atlantic City

    4 reviews

    vip
    3.0

    4 reviews

    Dined on February 22, 2022

    overall3food3service3ambience3
    They charged me twice. $75 twice for a big dish of ice cream.
  34. DC

    DebraC

    New York Area

    1 review

    1.0

    1 review

    Dined on February 22, 2022

    overall1food1service1ambience1
    A very disappointing birthday dinner. Everything ordered came out wrong. Waiter could not be found. Came out wrong a second time too. Server offered condiments and never came back with them. Dessert was uneventful, for a birthday!! We heard singing for others. And NOTHING, not even a candle, was done.
  35. KN

    KimberlyN

    New England

    2 reviews

    3.0

    2 reviews

    Dined on February 21, 2022

    overall3food4service3ambience5
    It's a fun experience for the kids and we all enjoyed our meals. I was disappointed with our service. The waiter was extremely polite, however, the pacing was all off. Drinks came at the same time as our app and meals. Not wanting to sip a caramel martini while eating grouper I saved it for afterward. Suprise, it's not caramel its peanutbutter? And double suprise, there's no alcohol. Our kids milkshakes never came and when we asked it took another 10 minutes so clearly the order was never put in. It's just an awful lot of money you pay for mediocre service
  36. JM

    JasminM

    1 review

    5.0

    1 review

    Dined on February 21, 2022

    overall5food4service5ambience5
    Our Server Brandon was amazing..... I absolutely love the calamari... We celebrated a birthday and the staff made sure we had a blast. I'd go again
  37. VD

    VanessaD

    Caribbean

    1 review

    5.0

    1 review

    Dined on February 19, 2022

    overall5food5service5ambience5
    Awesome time. Quick efficient service. Friendly waitress. Awesome food
  38. E

    Ethan

    1 review

    5.0

    1 review

    Dined on February 19, 2022

    overall5food5service5ambience5
    Customer Service was exceptional! A great spot too
  39. G

    Gwen

    Washington DC

    2 reviews

    4.0

    2 reviews

    Dined on February 18, 2022

    overall4food4service4ambience4
    It is truly for the pictures and instagrams of bubbling cocktails and desserts that are monuments of art 😊
  40. DO

    DiningOut

    Chicago

    13 reviews

    vip
    4.0

    13 reviews

    Dined on February 15, 2022

    overall4food4service5ambience5
    On family vacation… lots of fun .. unique offerings .. of course a little overpriced .. especially the specialty cocktails!

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

Sugar Factory - Bahamas offers takeout which you can order by calling the restaurant at (242) 788-8000 ext. 80629.

Sugar Factory - Bahamas is rated 4 stars by 136 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 7 times today
Google Map for Sugar Factory - Bahamas

1 Baha Mar Blvd, Nassau, New Providence 00000

Additional information

  • Neighborhood

    Bahamas

  • Hours of operation

    Mon–Thu 5:00 pm–10:00 pm Fri 12:00 pm–11:00 pm Sat 9:00 am–11:00 pm Sun 9:00 am–10:00 pm

  • Cuisines

    Contemporary American, Burgers, Steak

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Hotel Parking

  • Payment options

    AMEX, MasterCard, Visa

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, View, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (242) 788-8000 ext. 80629

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

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