Sugar Factory - Bahamas

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1. NB

   NormanB

   New England

   5 reviews

   5.0

   5 reviews

   Dined on June 30, 2022

   overall5food4service5ambience4

   Birthday for my daughter. Staff went above and beyond. Awesome experience

   Report
2. DR

   DavidR

   Minneapolis

   1 review

   1.0

   1 review

   Dined on June 23, 2022

   overall1food1service1ambience1

   We made reservations for noon that were accepted and confirmed months in advance, only to learn the restaurant didn’t open until 5 pm. We had three very disappointed kids as a result.

   Report
3. M

   Meatandveggies

   Las Vegas

   1 review

   4.0

   1 review

   Dined on June 8, 2022

   overall4food4service5ambience5

   Everything was good but disappointed we could not order tap water and water was $15. Every other restaurant on property had tap water.

   Report
4. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined on May 31, 2022

   overall5food4service5ambience5

   Great place to eat with kids. Portions are big, especially the desserts!

   Report
5. JT

   JasonT

   Philadelphia

   6 reviews

   3.0

   6 reviews

   Dined on May 21, 2022

   overall3food3service5ambience5

   The food was good...the drinks were awsome definetly glad we went...just a little pricey for the drinks...but I knew it going in and the servers there were awsome and very good....glad I took the kids there once but probably wouldn't go back due to the 300 dollar lunch price tag...

   Report
6. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on April 21, 2022

   overall1food1service1ambience1

   We booked reservations months in advance. We were staying at another resort from this location so we paid for car service only to arrive to being told they didn’t open until 5pm. Our day was ruined as we were to have lunch here and instead spent our day trying to find somewhere to eat with no assistance offered by the candy shop section that was open. I was sent reminders of my reservation so someone who approves the availability of reservations could have canceled them instead of just ignoring the bookings. Completely ruined day that cost me money to get there and I could’ve just stayed at Atlantis for the day and enjoyed what I was already paying for there. This establishment should be ashamed.

   Report
7. US

   USMom

   Washington DC

   3 reviews

   vip
   2.0

   3 reviews

   Dined on April 15, 2022

   overall2food2service4ambience1

   The music was extremely loud. We could not hear each other at all, even to take our orders! The music played was not child friendly at all either with extreme language. The food was ok, nothing special. The drinks and milkshakes were very good.

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8. OT

   OpenTable Diner

   New York Area

   5 reviews

   5.0

   5 reviews

   Dined on April 15, 2022

   overall5food5service5ambience5

   Great food . Great people

   Report
9. D

   Disappointing

   New York Area

   26 reviews

   vip
   2.0

   26 reviews

   Dined on April 12, 2022

   overall2food2service4ambience1

   So overpriced and so loud. Food was meh. Rainbow hamburgers a nice idea, but the buns were stale and the burgers too over cooked. Milkshakes wee insanely good, I’ll give them that, but a mixed drink cocktail costs $46, you have to listen to super loud music with highly inappropriate lyrics for young kids at a restaurant targeted towards… young kids.

   Report
10. J

    John

    Atlanta

    1 review

    5.0

    1 review

    Dined on April 5, 2022

    overall5food5service5ambience5

    We celebrated my daughters 14th birthday and had an incredible time. The service and food were excellent and the kids all really enjoyed themselves. As expected, it was very expensive as everything is at Baha Mar.

    Report
11. TE

    ToniaE

    1 review

    5.0

    1 review

    Dined on April 2, 2022

    overall5food5service5ambience4

    Azaria was our server and she was awesome and very informative. The service was great .The food was good and came out extremely fast. There was also this guy nicely dressed in a suit. I didnt get his name .I'm not sure if he was the manager or not but he also kept checking up on us and had my daughters entertained. My daughter called him the funny guy Lol. Overall everything was good.

    Report
12. OT

    OpenTable Diner

    Chicago

    4 reviews

    3.0

    4 reviews

    Dined on March 29, 2022

    overall3food2service4ambience4

    Way overpriced. We paid $45 for three bottles of water because they don’t serve tap water. That ridiculousness alone might not have ruined the experience, but the food was way below average and totally overpriced. We were disappointed. The staff was nice but everything else was a big let down.

    Report
13. SK

    SK01

    1 review

    3.0

    1 review

    Dined on March 27, 2022

    overall3food1service4ambience5

    We came here the first day upon arriving in Bahamas. It’s a very cool looking location with a lot going on. I understand how little kid could love it here but the food itself…. Well the quality might be better at the Starbucks where they microwave the food. It’s just super greasy bar food. We ordered a quesadilla and a burger because I thought those were a safe bet. The burger we ordered medium and came out raw which is odd for me to saw considering I like my steaks still mooing and bloody 😂 The quesadilla was dripping of grease/oil from the cheese and defiantly not the sauce. The service was good and the general manager was nice, but boy the food was bad. We walked away spending $90 on the two items and two tummy aches for the rest of the night. I was just so hungry I picked the chicken out of my quesadilla.

    Report
14. BB

    BridgettB

    Detroit

    1 review

    2.0

    1 review

    Dined on March 27, 2022

    overall2food2service2ambience1

    Server did not know anything about the menu. Food was just ok, nothing to be excited about. The fact that you had to pay $15 for water didn’t start the meal off well. The giant milkshakes were fun and delicious. Would definitely recommend this as just a dessert option place rather than dinner.

    Report
15. G

    Garryg

    Vancouver

    3 reviews

    vip
    1.0

    3 reviews

    Dined on March 25, 2022

    overall1food2service1ambience2

    For the baha mar this was a terrible service experience. We dined at all the restaurants during our 9 day stay but this was by far the worst experience

    Report
16. V

    Vairsystems

    Orlando

    5 reviews

    vip
    4.0

    5 reviews

    Dined on March 25, 2022

    overall4food3service4ambience4

    The service as good everyone was very nice up to the manager who passed by the table a few times. The food was average nothing really talk about. My kids didn’t like the sliders the multi color bread was hard. The milkshake was really good.

    Report
17. OT

    OpenTable Diner

    Naples

    2 reviews

    vip
    1.0

    2 reviews

    Dined on March 25, 2022

    overall1food1service1ambience1

    Sat outside, both food and drink order messed up. Terrible service, not worth it with all the other great options at Baha Mar.

    Report
18. f

    frequentflyer

    Cleveland

    1 review

    4.0

    1 review

    Dined on March 24, 2022

    overall4food3service4ambience3

    Ratio between the taste of the food and the cost was not so good. It is a place to go for an experience, but was not above the 50th percentile of meals I've had recently. This is like a movie you will only watch once and wonder whether you just wasted two hours. Maybe ok for an airplane movie. Also, the beautiful ambiance was undermined by the obnoxious yelps from guests; the majority of those guests being overly confident White people. And I'm White!

    Report
19. KC

    KitCat

    Caribbean

    1 review

    2.0

    1 review

    Dined on March 24, 2022

    overall2food5service5ambience3

    The service and food were both wonderful. Our waitress Azaria was nothing short of amazing. However one of the hostess had a unpleasant attitude as though because of the colour of my skin (which she's the same) could not give proper service. The restaurant needs to be more accommodating to customers that need wheelchair assistance. Overall despite the minor issue my party and I had a blast.

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20. OT

    OpenTable Diner

    Toronto

    1 review

    2.0

    1 review

    Dined on March 20, 2022

    overall2food3service2ambience3

    Had ordered the slider appetizers to start. Asked the server if they could put two of the sugar factory ducks they said they would see what they could do and never got back to me. After I had asked we rarely saw the server.

    Report
21. MD

    MarvinD

    1 review

    5.0

    1 review

    Dined on March 20, 2022

    overall5food5service5ambience5

    Food came out fast and hot ..drinks were on point and our server was very good ..

    Report
22. BD

    BelleairDiner

    Tampa

    1 review

    vip
    5.0

    1 review

    Dined on March 17, 2022

    overall5food5service5ambience5

    Amazing experience all around! Fast, attentive service. Great food. Very well managed.

    Report
23. OT

    OpenTable Diner

    Caribbean

    1 review

    5.0

    1 review

    Dined on March 14, 2022

    overall5food4service5ambience5

    Great customer service and fun atmosphere!

    Report
24. N

    Nnnnnnnnnnnnnnnnnnnnnnnn

    Caribbean

    1 review

    vip
    4.0

    1 review

    Dined on March 12, 2022

    overall4food4service3ambience4

    It was overall good a bit crowded but enjoyed the birthday singing

    Report
25. JL

    JudyL

    New York Area

    23 reviews

    vip
    1.0

    23 reviews

    Dined on March 9, 2022

    overall1food1service1ambience1

    Wish I could give it 0 stars. Took 40 minutes for a server to acknowledge us. Food was horrible and ridiculously expensive. Nothing looked like what’s on the menu. Stay away!

    Report
26. PC

    PamelaC

    Toronto

    4 reviews

    2.0

    4 reviews

    Dined on March 7, 2022

    overall2food1service2ambience4

    The food was not good. Chicken and waffles were so dry you couldn’t eat them. Steak sandwich was overly smothered in sauce.

    Report
27. OT

    OpenTable Diner

    New York Area

    4 reviews

    2.0

    4 reviews

    Dined on March 5, 2022

    overall2food1service2ambience2

    For the amount of money that we spent the portions were very small

    Report
28. G

    Gina

    Detroit

    5 reviews

    5.0

    5 reviews

    Dined on February 27, 2022

    overall5food5service5ambience5

    Bryan, provided great service, a great personality and great food. The staff was kind , friendly and accommodating in every way. Thank you so much. Fun environment!

    Report
29. WG

    WilliamG

    Caribbean

    1 review

    4.0

    1 review

    Dined on February 27, 2022

    overall4food4service5ambience5

    I chose the Sugar Factory to celebrate my 50th birthday. I really enjoyed myself, my burger with fries and shake was on point and my Mango Peach Goblet drink was great, but overpriced. I love the fact that as my drink was being poured out in my glass, it started to bubble and smoke, (great effect!!), I wanted to save some to drink during my dinner but my drink froze! Therefore the cost of the goblet drinks are too overpriced. I really like the ambiance and the service was excellent, especially Azaria our waitress and the manager came to talk to us and entertained us.

    Report
30. SR

    ShantelR

    Caribbean

    1 review

    4.0

    1 review

    Dined on February 25, 2022

    overall4food4service4ambience3

    A nice place for people who have younger children. Lots of fun for birthday celebrations.

    Report
31. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on February 23, 2022

    overall5food5service5ambience5

    Very fun Birthday dinner!

    Report
32. OT

    OpenTable Diner

    New England

    3 reviews

    5.0

    3 reviews

    Dined on February 22, 2022

    overall5food5service5ambience5

    We had such a wonderful time! The service was AMAZING! My girls (7&8) had so much fun. Thank you for making our experience so fabulous.

    Report
33. p

    pricey

    Atlantic City

    4 reviews

    vip
    3.0

    4 reviews

    Dined on February 22, 2022

    overall3food3service3ambience3

    They charged me twice. $75 twice for a big dish of ice cream.

    Report
34. DC

    DebraC

    New York Area

    1 review

    1.0

    1 review

    Dined on February 22, 2022

    overall1food1service1ambience1

    A very disappointing birthday dinner. Everything ordered came out wrong. Waiter could not be found. Came out wrong a second time too. Server offered condiments and never came back with them. Dessert was uneventful, for a birthday!! We heard singing for others. And NOTHING, not even a candle, was done.

    Report
35. KN

    KimberlyN

    New England

    2 reviews

    3.0

    2 reviews

    Dined on February 21, 2022

    overall3food4service3ambience5

    It's a fun experience for the kids and we all enjoyed our meals. I was disappointed with our service. The waiter was extremely polite, however, the pacing was all off. Drinks came at the same time as our app and meals. Not wanting to sip a caramel martini while eating grouper I saved it for afterward. Suprise, it's not caramel its peanutbutter? And double suprise, there's no alcohol. Our kids milkshakes never came and when we asked it took another 10 minutes so clearly the order was never put in. It's just an awful lot of money you pay for mediocre service

    Report
36. JM

    JasminM

    1 review

    5.0

    1 review

    Dined on February 21, 2022

    overall5food4service5ambience5

    Our Server Brandon was amazing..... I absolutely love the calamari... We celebrated a birthday and the staff made sure we had a blast. I'd go again

    Report
37. VD

    VanessaD

    Caribbean

    1 review

    5.0

    1 review

    Dined on February 19, 2022

    overall5food5service5ambience5

    Awesome time. Quick efficient service. Friendly waitress. Awesome food

    Report
38. E

    Ethan

    1 review

    5.0

    1 review

    Dined on February 19, 2022

    overall5food5service5ambience5

    Customer Service was exceptional! A great spot too

    Report
39. G

    Gwen

    Washington DC

    2 reviews

    4.0

    2 reviews

    Dined on February 18, 2022

    overall4food4service4ambience4

    It is truly for the pictures and instagrams of bubbling cocktails and desserts that are monuments of art 😊

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40. DO

    DiningOut

    Chicago

    13 reviews

    vip
    4.0

    13 reviews

    Dined on February 15, 2022

    overall4food4service5ambience5

    On family vacation… lots of fun .. unique offerings .. of course a little overpriced .. especially the specialty cocktails!

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