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Sugar Factory - Aventura, Aventura, FL

Sugar Factory - Aventura

3.5
3.5
248 Reviews
$30 and under
Dessert
Due to the delays with the required permitting, the restaurant will not be able to serve alcoholic beverages when it first opens. We appreciate you understanding and apologize for any inconveince.

America’s favorite eatery and celebrity hotspot, expands with its newest location at Aventura Mall in Aventura, Florida, set to open March , 2022. We are a family-friendly, high-energy, world-famous celebration destination known for its sweets and treats will open on the lower level of the Aventura Mall, near Bloomingdale’s, with a mall entrance and an outdoor courtyard entrance.
“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Aventura area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas.

Make a reservation

2 people

7:00 PM


Booked 30 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Dessert, American

  • Hours of operation

    Mon–Thu 11:30 am–10:00 pm Fri 11:30 am–11:00 pm Sat 11:00 am–11:00 pm Sun 11:00 am–10:00 pm

  • Phone number

    (305) 384-6927

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Executive chef

    Marvil Simms

  • Catering

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at aventuraparties@sugarfactory.com or call (305) 384-6927. Take a moment to look over our Party Menu. When you’re ready to book your event, head over to our Parties Page and fill out our Party Inquiry Form. Corporate Events When arranging group dining for 50 or more, Sugar Factory American Brasserie offers a whimsical, one-of-a-kind experience in the heart of the Las Vegas strip. You can reach us at aventuraparties@sugarfactory.com or call (305) 384-6927.

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at aventuraparties@sugarfactory.com or call (305) 384-6927.

  • Private party contact

    Our Private Event Coordinator : (305) 384-6927

  • Neighborhood

    Aventura

  • Parking details

    We welcome you to use Aventura's Valet parking, or park yourself in the center lot.

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Late Night, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Mon - Thu - 4:00 PM - 9:30 PM,Fri - 4:00 PM - 10:30 PM
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve. We DO NOT accept reservations for Happy Hour:)

What 248 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5
3.5 based on recent ratings
  • 3.4Food
  • 3.3Service
  • 4Ambience
  • 3.1Value

NoiseModerate

Loved For

  • North Dade

    Great for Brunch

  • North Dade

    Kid Friendly

  • North Dade

    Most Booked

Sort by

Filters

  1. O

    Overrated

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food2service2ambience4
    The wings were good, but I’ve had better. The drinks were overrated, definitely not worth the price. The sugar factory burger was not satisfying. The patty itself had no flavor at all. I’ve had a better burger at cheap fast food restaurants, such as Burger King. The French fries were decent. I didn’t try any dessert, but if I were to go back I would give it a try.
  2. EJ

    EmyJa

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    I had such a fun time celebrating my birthday at The Sugar Factory - Aventura!! My server, Carlos, was great. He treated my family and I really well and it was a lot of fun. Would recommend for a good time!
  3. NB

    NicoleB

    1 review

    2.0

    1 review

    Dined on November 23, 2022

    overall2food1service2ambience3
    The food had no taste. The food had no taste. The food had no taste.
  4. LM

    LisaM

    West Palm Beach

    6 reviews

    3.0

    6 reviews

    Dined on November 21, 2022

    overall3food2service3ambience3
    Sent back the flaming hot burger because it was well done and was supposed to be MR. Ordered the sliders with cheese and they came out with most of them being cheese-less. Not impressed with the food, might go back but would ONLY order dessert. Also there were flies everywhere-not only was I disappointed but so was my 11 year old. They did remove the burgers from the bill (which I would expect) but that didn't make the experience any better sadly
  5. M

    Mary

    Fort Lauderdale

    17 reviews

    vip
    2.0

    17 reviews

    Dined on November 21, 2022

    overall2food3service1ambience3
    Service was horrible Our server was terrible Didn’t check on us She had another table that was bigger she gave them better service to get bigger tip Absolutely disgusting
  6. MG

    MelisaG

    1 review

    2.0

    1 review

    Dined on November 19, 2022

    overall2food1service1ambience2
    Waited too long before asked if we wanted drinks. For the value, food was too expensive. Would not recommend
  7. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    2.0

    2 reviews

    Dined on November 19, 2022

    overall2food2service3ambience1
    Restaurant is not ventilated well and was extremely smoky from the kitchen. This is the most boring Sugar Factory I’ve ever visited. Only play regatón music, ambiance is lame. Food is mediocre. Out of nitrogen to make drinks foam (the point of them is the experience) so basically charged us $35 for flavored sprite for a 12 year old. Will never go back
  8. OT

    OpenTable Diner

    West Palm Beach

    2 reviews

    vip
    1.0

    2 reviews

    Dined on November 16, 2022

    overall1food1service1ambience2
    Went for my daughters 17th bday she has been wanting to go for like 3 years and I finally surprised her . The service was lacking due to the fact there was only 1 server 1 hostess 1 manager 1food runner . The drinks took forever the apps came out before the drinks did they were just ok nothing I couldn't make at home but better . Our food took forever they got our food wrong my mash potatoes and asparagus were cold and so much garlic on them I could eat them I sent them back and the didn't even make fresh ones they left the parrot eaten asparagus on my plate my daughters pasta and her friend were so awful watery lacking any Alfredo flavor we sent that back and order a grilled cheese which also was absolutely un edible . The manager was so overwhelmed and looked to stressed to be a manager she didn't even have the right words to say about the food she also never came by the table again . I do not recommend this place at all for what and over priced fruit juice that smokes and bubbles really ! Maybe the dessert is good which we did not have they did bring us a small sundae for my daughters bday but it was freezer burned ice cream !
  9. OT

    OpenTable Diner

    Dallas

    3 reviews

    4.0

    3 reviews

    Dined on November 14, 2022

    overall4food4service5ambience5
    It was good!
  10. LC

    LisaC

    Portland

    1 review

    vip
    3.0

    1 review

    Dined on November 13, 2022

    overall3food2service2ambience4
    Go out to dinner first. Come for drinks and dessert if you wish. We were 4 adults and 7 kids ages 3-17 coming to celebrate a birthday. They didn't even clean the table (though we asked) before they brought dessert. The other mom and I ended up moving the dishes out of the way so the kids wouldn't have them in their space when we got dessert and sang happy birthday. We spent $600 for less than mediocre food, less than mediocre service, some cool looking desserts/drinks and instagram-able decor. We spent $39 on a strawberry lemonade in a fish bowl glass with some dry ice. $25 for a half bag of by-the-pound candy. Cute but SO not worth it - even the teens agreed it was a rip off.
  11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 12, 2022

    overall5food5service4ambience5
    Food and drinks were good. Beautiful scenery and employees very nice
  12. CT

    CTOR

    1 review

    1.0

    1 review

    Dined on November 11, 2022

    overall1food1service1ambience1
    They added the 20% gratuity that was only disclosed after I already tipped and only show on my printed receipt.
  13. ER

    ERICKA

    1 review

    2.0

    1 review

    Dined on November 11, 2022

    overall2food2service2ambience4
    Over priced. They didn't have a lot of stuff from the menu. Food comes out cold.
  14. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on November 5, 2022

    overall3food4service2ambience3
    the waiters did not sing happy birthday like my friend requested and weren’t that friendly or attentive.
  15. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on October 29, 2022

    overall2food2service1ambience5
    My food was cold, the waiter did not ask us what we like yo drink while we look at the menu ( mind you we order to milkshakes), my appetizer came along with my dinner ( instead of first) and the milkshakes came while we was eating
  16. SE

    SimoneE

    Miami

    5 reviews

    3.0

    5 reviews

    Dined on October 22, 2022

    overall3food2service1ambience5
    Service was horrible. We waited atleast 20 mins for someone to come to our table. Food was subpar and expensive, nothing exciting. People go for the drinks anyway.
  17. EN

    ErickaN

    New York Area

    1 review

    1.0

    1 review

    Dined on October 22, 2022

    overall1food1service1ambience4
    Very disappointing overall. Restaurant was not busy but had to wait over 45 for our meals. Two things on the menu were not available and the food that did arrive was cold and bland. Server never came back to check on us so couldn’t get a drink refilled. Kids ordered milkshakes but no spoons delivered - tried to get one from person at candy counter but she didn’t have any. The Candy area had many u filled containers and girl that worked the area kept disappearing in the back - again making service nonexistent.
  18. KA

    KarlaA

    Washington DC

    2 reviews

    3.0

    2 reviews

    Dined on October 16, 2022

    overall3food2service4ambience1
    Restaurant was dirty, bathroom was DISGUSTING! Food came out slow, portions were small and receipt didn't match menu prices.
  19. Y

    Yogananda

    Miami

    17 reviews

    vip
    1.0

    17 reviews

    Dined on October 12, 2022

    overall1food1service1ambience3
    My experience awful the restaurant didn’t have enough personal only the bartender and one waiter the drinks came out 1 our later food one hour later two and wrong burgers overcook extremely expensive for the bad food our waiter try his best but the restaurant is 👎
  20. OT

    OpenTable Diner

    Washington DC

    4 reviews

    5.0

    4 reviews

    Dined on October 10, 2022

    overall5food4service5ambience4
    Our server, Ben, was great! We had a big party and he was very attentive! Great job! Thank you, Ben!
  21. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on October 9, 2022

    overall5food4service5ambience5
    Amazing place to celebrate our daughter’s 9th birthday! So much fun!!
  22. A

    Alicia

    Orlando

    2 reviews

    1.0

    2 reviews

    Dined on October 7, 2022

    overall1food5service1ambience2
    Food was delicious, however service was crappy. Our waiter disappeared A LOT didn’t even ask if our food came out ok. At one point we saw our waiter leave the restaurant then come back with food from another place and disappeared again. There’s no manager in sight at all. It sucks that gratuity is included cause maybe then service would be better
  23. W

    Willie

    1 review

    5.0

    1 review

    Dined on October 2, 2022

    overall5food5service5ambience5
    I enjoyed the food and service the Sugar Factory. They got more more chocolate than Willy Wanka, lol. Special thanks to David for the wonderful hospitality, will be returning with the kids next time.
  24. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on October 1, 2022

    overall4food3service4ambience4
    Birthday celebration
  25. OT

    OpenTable Diner

    Miami

    7 reviews

    2.0

    7 reviews

    Dined on September 20, 2022

    overall2food2service2ambience5
    Very overpriced for basic food. Nothing out of this world. It’s just pretty to take pictures but the bill was $200 for 4 ppl. Didn’t really have a big selection on food. We had one waitress then she disappeared and a new waiter came and said something happened to her so he was going to be waiting on us. But then we saw her waiting on others. Just weird and I also hated the fact they charge you a service fee which is not gratuity. Ridiculous!! I don’t think I will return.
  26. JA

    JanitzaA

    Fort Lauderdale

    3 reviews

    1.0

    3 reviews

    Dined on September 18, 2022

    overall1food1service1ambience3
    Poor customer service All around. Food came late, some of our guests didn’t get what they ordered. Drinks took 20 minutes to be served. Poor waitress was working with multiple tables with no help from management what so ever. We are extremely disappointed in the service. We will not be returning to Sugar Factory in Aventura again.
  27. OT

    OpenTable Diner

    Miami

    1 review

    1.0

    1 review

    Dined on September 18, 2022

    overall1food4service1ambience4
    Restaurant had two waiters for all the tables. While the waitress did the best she could, she could not keep up with the pace of demand for all the tables. I don’t blame the waitress, I blame the poor service on poor management. Food took an extremely long time and some of the ordered food did not come out at all.
  28. OT

    OpenTable Diner

    Detroit

    1 review

    4.0

    1 review

    Dined on September 17, 2022

    overall4food4service4ambience5
    Everyone dinner didn’t come out at the same time. It 20 mins for my sister to receive her dinner after everyone had there’s!
  29. A

    Aishah

    1 review

    5.0

    1 review

    Dined on September 15, 2022

    overall5food5service5ambience5
    Great waiter and great service. The drinks were good
  30. OT

    OpenTable Diner

    Miami

    3 reviews

    3.0

    3 reviews

    Dined on September 10, 2022

    overall3food2service3ambience4
    Seated quickly. Our waitress Maria was friendly and good. She made recommendations and bought refills. The food was okay. Lot's of Birthday celebrations, they sang for my daughter and even accommodated an additional guest . My daughter and her friends had fun!!!!
  31. KH

    KatH

    Miami

    1 review

    5.0

    1 review

    Dined on September 9, 2022

    overall5food5service5ambience5
    Just amazing and our waiter Nathan was so nice and helpful.
  32. NL

    NathalieL

    Fort Lauderdale

    10 reviews

    2.0

    10 reviews

    Dined on September 8, 2022

    overall2food2service4ambience3
    Was looking forward to experiencing this new restaurant. Food was absolutely below expectations Appetizer took almost half an hour to get and i was the only table in the restaurant with client.. Main course had to be redone and should have never left the kitchen. The manager came and apologized. Dessert was not right either, whipped cream made with oil like cool whip, inconceivable for a $20 dish made of 2 bananas and a pre-packaged crepe. Drink menu is like $27 for a mixed Martini and $45 for a mix drink of some sort. Overall not worth even half of their overpriced menu. Borderline insulting to pay these prices for the low quality and quantity of food served. No wonder they charge a mandatory 20% tip. Again, service level doesn't commensurate the price level of the menu. Had a small appetizer, a chicken entree and a desert, all about there lowest price on the menu and cost me $80. Very disappointing!
  33. OT

    OpenTable Diner

    Fort Lauderdale

    15 reviews

    vip
    2.0

    15 reviews

    Dined on September 7, 2022

    overall2food2service1ambience4
    The manager and the server were rude. Drinks was good along with the milkshakes. However, the food tasted old and stale. I would not recommend
  34. M

    Mike

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on September 5, 2022

    overall1food3service1ambience3
    Food was average but overpriced. Service was horrible. I had to actually get up and look for the server twice. Chicken was over cooked although they took it off the bill. When I walked in I asked to speak to an event planner because I was thinking to do an event there. She told me she would go to my table and she never did. I didn’t see her again. Tip is mandatory and it is 20% which is an insult when you consider the quality of the service. I don’t think I’m coming back to this place. At least not to the Aventura location.
  35. LN

    LibbyN88

    Orlando

    7 reviews

    vip
    4.0

    7 reviews

    Dined on September 5, 2022

    overall4food5service4ambience4
    Sugar was SWEET! Food was delicious and service was great. We will be back to enjoy some more SUGAR.
  36. OT

    OpenTable Diner

    Miami

    4 reviews

    5.0

    4 reviews

    Dined on August 31, 2022

    overall5food4service4ambience4
    First time being at The Sugar Factory.. the service was okay. I don’t know if my waitress was tired or not having a good day, but the interaction could have been a little better. The drinks were good. My kids loved the rainbow sliders and milkshake!
  37. JA

    JenniferA

    Fort Lauderdale

    7 reviews

    vip
    2.0

    7 reviews

    Dined on August 28, 2022

    overall2food2service1ambience5
    Service was terrible. Took forever to order, get food and even get the bill. Food is just ok. Wasn’t very hot. Very overpriced what you get.
  38. OT

    OpenTable Diner

    Fort Lauderdale

    1 review

    3.0

    1 review

    Dined on August 28, 2022

    overall3food3service2ambience4
    Good food ; but the service was not good . more than 20 minutes for someone to take our order and then the waiter didn't come back... we called another one to ask for the bill. Far way from my expectation
  39. M

    Marisworld

    Miami

    1 review

    4.0

    1 review

    Dined on August 28, 2022

    overall4food3service4ambience3
    Cute place, chairs too low for tables lol and I'm a standard height. Food was ok, nothing fancy a bit overpriced for colorful fast food. Pretty atmosphere and loud. You could take cute pictures in different areas of the restaurant. Colored globe drinks for kids were very $$. It is inside of the mall easy access.
  40. E

    Estephanieh

    West Palm Beach

    1 review

    1.0

    1 review

    Dined on August 27, 2022

    overall1food2service1ambience3
    It was my daughter's 10 birthday. Awful service. Rude. They need to hire help. Super unorganized. They gave my daughter a alcohol drink by mistake Food cold and pasta dry Get help fast

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Protective equipment

    • Waitstaff wear masks

FAQs

Sugar Factory - Aventura is rated 3.5 stars by 248 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 30 times today
Google Map for Sugar Factory - Aventura

19501 Biscayne Blvd, Aventura, FL 33180

Additional information

  • Neighborhood

    Aventura

  • Hours of operation

    Mon–Thu 11:30 am–10:00 pm Fri 11:30 am–11:00 pm Sat 11:00 am–11:00 pm Sun 11:00 am–10:00 pm

  • Cuisines

    Dessert, American

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    We welcome you to use Aventura's Valet parking, or park yourself in the center lot.

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Marvil Simms

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Late Night, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (305) 384-6927

  • Catering

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at aventuraparties@sugarfactory.com or call (305) 384-6927. Take a moment to look over our Party Menu. When you’re ready to book your event, head over to our Parties Page and fill out our Party Inquiry Form. Corporate Events When arranging group dining for 50 or more, Sugar Factory American Brasserie offers a whimsical, one-of-a-kind experience in the heart of the Las Vegas strip. You can reach us at aventuraparties@sugarfactory.com or call (305) 384-6927.

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at aventuraparties@sugarfactory.com or call (305) 384-6927.

  • Private party contact

    Our Private Event Coordinator : (305) 384-6927

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