Sugar Factory - Atlantic City
Making the world a sweeter place! Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. We now have locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila.
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- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
The worse service. I have been there before and it was a great experience. The second time it was horrible! I ordered a salad, it was soggy and the lettuce was red. The staff was talking loud partying. I made reservations there was job host in the front to seat us for 15min. I had to call for someone to come to seat us. It cost too much money for that equal and service. The only reason I didn't make a big deal is that we are in the middle of a pandemic and people need their jobs. I was better off eating a McDonald. I'm not going to even talk about my husband food.
Nice place food was great music was nice service was great most of all love the drinks
My husband and I thought the kids would enjoy all the colors and desserts the Sugar Factory has to offer. We were right. My daughter LOVED the rainbow sliders and my some loved the rubber duck that came with it. We received 2 toy ducks instead of just one (the waitress wanted to make sure the kids enjoyed their experience and didn’t fight over toys). The food was delicious and e desserts to die for. I cannot wait to go back
The hostess was terrible! I asked for a different table because I was with my kids, she said nothing was available and she wouldn't be able to sit me at all.
5 minutes passed another party of 3 came in and she sat them in an open booth. Her attitude was poor . I had to speak with someone else and was able to sit elsewhere immediately.
The waitress was nowhere to be found and I kept reaching out to other people that passed by for assistance.
It was a shame! Because the food was delicious
Went with 3 friends we all had a great time! The martinis were yummy. And the burgers were too!
I love this place! Take my mom here every year for her birthday!
I took my best friend here for her birthday. Our server Erica was amazing! From the birthday song, to the service to the amazing drinks & food. My best friend was so happy & enjoyed every minute.
Made a reservation for my daughter’s 18th birthday last Saturday. We wanted to do lunch and the ONLY available time was 11am. Reluctantly I took it. The place was literally empty. The food was ridiculously expensive which would not have been so bad if the quality was decent. No one liked their meal. Will never go back.
My husband and I took our daughter and her best friend to Sugar Factory for my daughter's 16th birthday. We went for a late lunch/early dinner on a Sunday at 3pm. We were seated by a window, which was nice because we could look out at the ocean, but it was also near an exit door, outside of which people congregated to smoke cigarettes--which is all I could smell. Our server was Ivy and she was great. Very friendly and efficient, but not too intrusive. I asked her if she could do something about the smokers and she said she would ask security to move the smokers along. Honestly, I thought she was just putting me off, but five minutes later, I could no longer smell cigarette smoke. As for the food: my husband and I decided to split the club sandwich (which Ivy offered to have the kitchen put on two plates, nice!), my daughter ordered the grilled chicken sandwich, and her friend ordered the grilled cheese. My husband also ordered the Oreo milkshake and my daughter ordered the fluffer-nutter milkshake. The sandwiches were all just okay. Actually, the turkey in the turkey in the club was a little weird; it tasted like low-quality, highly processed lunch meat. The fries were good. The milkshakes were good. For dessert, I ordered the s'mores milkshake, my daughter's friend ordered the tie-dye milkshake, my daughter ordered the CC cookie sandwich, and my husband ordered the caramel sugar daddy cheesecake milkshake. All were huge and delicious. The insane milkshakes really are insane. Because it was my daughter's birthday (there were at least 7-8 other birthdays celebrated in the >2 hours we were there), but she doesn't like too much fuss, we opted for the $2 cupcake-and-song package (as opposed to the $20 fire box package). Unfortunately, because my daughter's friend and I pre-ordered our insane milkshakes and my husband and daughter hadn't ordered their desserts yet, the cupcake came out with our shakes instead of with her dessert, which was a little weird and awkward.
Service was wonderful. Food (breakfast) came out quickly & was very tasty. A pleasant experience...will definitely be back!
Absolutely loved it... great food, drinks and environment!
Great experience and everyone at the facility was very friendly.
I’m a little upset that I noted it was my moms birthday and mentioned it to the hostess and they didn’t even come out with a cake like they always used to. That kind of defeated the purpose of us going there.
Very disappointed, service was terrible from front to finish starting w the hostess. Took my teen daughter for her birthday and notated that on the The reservation so that I wouldn’t have to say anything while there in front of her....Zero acknowledgement!!!! Wasn’t even asked if we wanted desert. And to top it off, We were seated near the bathroom and Kitchen, so there was a constant flow of people while we were eating with no masks on. Our party was not large, so there was no reason to seat us there!!!! We were completely ignored!!! The only good part of the dinner was the woman who was working on the candy store side. She was so kind and sweet to my children and extremely helpful w questions regarding my dinner because my waiter stayed away from my table majority of the evening. I wish I knew her name because people like her should be representing that restaurant not tucked away in the back of the place! This is a novelty restaurant and you would expect outgoing upbeat service especially for the price you pay, and it’s the exact opposite of what is promoted ! I normally wouldn’t complain and chalk it up to a wash, but I work at Hard Rock and recommend this restaurant to A LOT of players. This experience will now make me rethink that.
Me and my wife and kids enjoy it we will love to come back again it can be a little more cleaner
First time and made reservations a month ago for the Atlantic City location. They sat us at a tiny 2 seater by the entrance. Could not enjoy the ambiance or restaurant at all. All we could see if the behind of the person wiping down the menus. I asked if we could make another reservation or switch tables and we were told they could not assist us and that there is no guarantee even if we switched times we would have a different table. I’ve worked in restaurant and hospitality and I know if something is specifically requested and the guests are willing to change the time you can def accommodate. Just have that table available for them. What a waste of a reservation! I tried to order the “Drake” drink, was told I couldn’t because they didn’t have the special cotton candy ingredient and they have a contract with drake that they can’t make it if they don’t have the EXACT cotton candy!!! WHAT!? So I got another $40 overly expensive drink that I really didn’t enjoy. So the food. I got the burger with Mac n cheese and my bf got their Alfredo with shrimp and chicken. Thinking we would be happy with this, but unfortunately the taste and portions did not meet our expectations. We tried one more time and got a dessert sundae for two. UNIMPRESSED! Music level was extremely high when it was someone’s birthday which it felt like every 10 min they had a birthday.
We went for my friends birthday and we had a ball. Drinks were amazing! Service was wonderful and the food was fun and delicious. Will definitely return. Loved the fact that the manager came to talk to my one friend who has a nut allergy to make sure she knew what she could and couldn’t order. Thought that was so considerate. Mad props for that alone.
THERE JUST FOR DESSERT. PRICEY BUT KNEW THAT GOING IN. ITS THE EXPERIENCE YOU PAY FOR. BUT IF IT WERE MORE REASONABLE WE WOULD GO MORE.
My drink had a bug in it and my food was cold and nasty.. I was very disappointed ☹️
Food was dried out and bland. Desserts were good. Restaurant very beat up for being new and charging so much $$$$
Food and service was amazing
Everything was great! My burger was DELICIOUS and perfectly cooked! Our server was very nice and attentive as well! The drink presentation was amazing, and the atmosphere was upscale but fun. I would definitely come again - I would love to try the breakfast next time!
Food was fresh, hot and delivered quick. We ordered chicken and waffles, breakfast waffle burger and turkey club. When your fries are hot and seasoned perfectly they did something right. The Sugar Daddy Caramel Cheesecake milkshake was amazing. Our goblet drinks were fun. Although they are pricey they did the job! Contents equal to about 3 to 4 drinks. Other reviews had me leary, but I enjoyed the experience and the food
It’s was a birthday dinner. The was over priced and looked like fast food from Checkers. The drinks were too sugary and 40 bucks. I will definitely not be returning.
We went for my daughter’s 8th birthday and she loved it. The children all enjoyed the food along with the adults. My daughter wanted to go back the next day. The service and atmosphere were great. Thanks Sugar Factory for making my daughter’s bday special.
Our server was AMAZING! She is the true definition of “Customer Service!” She’s a keeper! Deserves a raise!
We celebrated my mother’s birthday there and we had an amazing time! Our server was Paul and he was the best!! The food and the drinks were delicious.! We are definitely coming back soon.
It was my boyfriend’s birthday. They played a birthday song with artificial fireworks that went off. It was a pretty spectacular view. We got a banana split sundae, which was huge
Awesome!! Clean and professional. The food was fantastic!!!! Can't wait to come back!!
Everything was great. Our waitress was SO awesome. She was super friendly and was constantly checking on us. Everyone was very welcoming. The rainbow pancakes and strawberry lemonade goblet were both so good. The eggs and potatoes were also delicious. Definitely two thumbs up!!!!!!
Food was terrible and way overpriced. Server was good
The waitress left are food in front of us for awhile looked me in my face and still didn’t come and ask we’re we done we sat after eating for three bday performances.
We were 1 of 3 parties seated for lunch and had to request our bill. Food and drinks were delicious but we had to listen to an obnoxiously loud phone ringing during our entire visit and for the amount paid at the restaurant, service was sub par.
It was alright. Food was like any other food anywhere else, not worth the price. Our dinner came before our drinks. We saw our server twice, when she took our order and brought the bill. I wouldn't recommend this location. I've been to several other locations and I just felt like I was at a local diner. Nothing special unfortunately.
Overall very good, waiter was excellent. Kitchen was overwhelmed