Sugar Factory - Atlantic City

Sugar Factory - Atlantic City reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Bridget

   Atlantic City1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I’ve sent this complaint 3 times already and unable to reach the manager for the past 4 days. Comments: I was at this location (4/25) last night 10 pm for my daughter's 17th bday. We have been here multiple times. Last night I held back tears from being so uncomfortable. Please pull the footage so you can see for yourself. Our waitress made me feel so embarrassed and uncomfortable. All of our fries were cold. We ordered 2 of the virgin big drinks and 2 mojitos. I ask her if they were alcoholic or if she thought we wanted virgin because it didn't taste like it had any alcohol. She had an attitude and said very cocky would you like another shot. She confirmed they were alcoholic and that was fine. We declined a shot of alcohol. She brought over a glass about 6 ounces of rum poured a shot in my friends drink without telling us and the rest into my glass!!! Half my drink was pure rum. It was absolutely disgusting I couldn't drink it. It's also unacceptable to add liquor to a persons drink like that. A $19 drink not touched. This was the worst experience we had there and in general. I was so upset I spent $250 on this dinner. Cold fries, horrible drinks. I was so uncomfortable to ask for anything else or bring anything to her attention or ask for anything else because of her attitude. Again, please review the footage and observe her body language and mine. I've never been treated like this at a restaurant especially one I had to save for. It was my daughters birthday dinner and I left a note on my reservation that it was her birthday dinner for when we ordered dessert. We did not order dessert and got milkshakes from Wawa on the way home. I would like my money back or a gift card in return for what we spent atleast.
   

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2. C

   Christine

   Philadelphia3 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   It was so loud in the restaurant we couldn’t hear ourselves talk. My son ordered a nonalcoholic $40 drink and he did not like it, I discussed it with the waiter how it almost tasted like there was alcohol in it and he said no I’m positive there wasn’t and then he tasted it and said no it doesn’t have alcohol, Instead of him offering us something else, my son is 4. Our waiter never came to our table to see how everything was and if we wanted more water or anything, I had to plug him down every time. I asked him for two boxes to go, and he only gave me one, I had to shove all my food into it, and we barely ate our food because it was so late by the time our food came out I also asked for silverware and he said he couldn’t find any so he was only able to give me the to go silverware. I also was trying to move the drink and I filled the $40 drink and I asked him for napkins to clean it up and he left napkins on the table instead of helping me. I was disappointed with our visit and it was just me and a four-year-old and our bill was $100
   

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3. M

   Martha

   Atlantic City2 reviews

   1.0

   Dined on April 23, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a very disappointing experience at Sugar Factory. Our food took over an hour to arrive, and during that entire time, no one checked on us. Our water cups were bone dry, and we had to flag someone down just to get a refill. I approached a blonde-haired woman who appeared to be a manager, and she offered no apology or concern. What made it worse was seeing another group of eight—who were seated about 30 minutes after us—complain about their wait and suddenly receive their food, with that same manager giving them extra attention. We had children with us, which made the long wait and lack of basic service even more frustrating. Meanwhile, we waited patiently the entire time and were completely overlooked. The service was inconsistent at best and dismissive at worst. This place is far from cheap, and Sugar Factory seriously needs to improve how they treat all customers—not just a select few.
   

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4. B

   Barbara

   New York City5 reviews

   3.0

   Dined on April 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was slow, but we were on vacation after all. The kiddo didn't see it that way though. Extremely expensive ($5.00 for a cup of hot tea, and for the glass of soda.) Food wasn't horrible except they brought my son the wrong thing and we had to wait until they cooked it properly. So we ate while he sat there. Three meals, no cocktails, one dessert and the cost was almost $200 without tip. Its one of those places where if you have children you might want to go once for the experience. Personally I won't go back.
   

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5. S

   Stacey

   Atlantic City2 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a nice dinner and dining experience. Nice environment and service was very good. Would definitely return!
   

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6. S

   Stacy VIP

   Philadelphia16 reviews

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wouldn’t sit party until we were all there when someone was in bathroom, that was duet annoying.
   

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7. B

   Becky

   Philadelphia1 review

   2.0

   Dined on April 19, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service was awful. Took forever to get served had to ask for plate and silverware. Had to ask for food that we placed in our initial order again once our food was served and asked for extra sauce and to go containers we never received. 
   

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8. V

   Victoria

   New York City1 review

   3.0

   Dined on April 18, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   Our waiter was very friendly, however wait times for being checked on during the duration of the reservation was extremely long. We were seated on the side of the restaurant, practically in the candy store/gift shop. Long lines for people checking in/waiting to be seated was very frustrating and multiple people in our party felt like others were just hovering over our table the entire time. Food was good. Just slightly frustrated that we felt that we were pushed to the side and ignored as we had a party of 8 people how we’re celebrating a 21st birthday. Birthday was marked on the reservation as well as advising the host and the waiter.
   

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9. N

   Nicole

   Philadelphia3 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was an amazing experience waiter was awesome when he realized he had messed up our flavoring on the mozzarella blocks he fixed it right away and got them replaced they also gave us tow cupcakes for our anniversary with when of the rubber ducks !!
   

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10. K

    Kristy

    San Francisco2 reviews

    2.0

    Dined on April 17, 2025

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4

    Food was subpar. Drinks were good. Def not worth the money
    

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