Sugar Factory - Atlantic City

4.1
3098 Reviews
$30 and under
American
We are still open for takeout until midnight Saturday through Sunday.
Making the world a sweeter place! Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. We now have locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila.
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
What 3098 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
4.0
service
4.1
ambience
3.6
value
Noise · Moderate
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OT
OpenTable Diner
1 review
Dined a day ago
Overall2food3service1ambience4

No silverware given until we asked for it, and that took awhile. The silverware that was given was a 2 forks wrapped in a cloth napkin…. No knife! The Rootbeer Float adult drink was forgotten and gross. The Grilled Cheese sandwich was poor. There was a slight lighting problem.
The waiter was nice but the basics of drink refills and cutlery were not tended to.

OT
OpenTable Diner
Orlando
1 review
Dined a day ago
Overall5food5service5ambience5

The past few times we went service was very very slow yesterday we had a good server

c
ckrrnbsn
Philadelphia
5 reviews
Dined 2 days ago
Overall4food4service5ambience4

Another good experience. Sugar Factory is a favorite with us—good food, fun time for the kids.

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall1food1service2ambience3

Its more for the experience and the look of everything, quality of food and drinks is not good though.

L
Lisa
New York Area
2 reviews
Dined 2 days ago
Overall3food3service2ambience3

The only issue we had was the service. It took 15 minutes after we sat down for a server to even come to the table to order a drink or at least give us some waters. Then they never gave us silverware, so we sat with our food in front if us fora while before they came back with it so we can start eating. They served me a salad and didnt bring dressing.

OT
OpenTable Diner
New York Area
1 review
Dined 2 days ago
Overall5food5service5ambience5

This is my second going to a sugar factory. First time was New York. Wife’s bday. Server was beyond great. Food was done perfectly. Will be going back again.

OT
OpenTable Diner
1 review
Dined 3 days ago
Overall5food5service5ambience5

Excellent time

AB
AmyB
1 review
Dined 3 days ago
Overall5food5service5ambience5

I took my daughter here for her 8th birthday with 2 other kids and my mom. The food was delicious, great atmosphere and our server and a few others sang happy birthday to my daughter. The kids loved the presentation of the smoking drink. We will be back.

T
Tella1
New York Area
1 review
Dined 4 days ago
Overall2food1service5ambience4

Food was greasy. Drinks very sweet lacking alcohol. Service was great. I have an issue that there was no one monitoring the self serve Candy and the kids were using their hands touching the candies picking up throwing it back in. It’s COVID.

AH
AmandaH
Atlantic City
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

Great timel,Can't wait to go back! Great girls night Out

TJ
TajianaJ
New York Area
1 review
Dined 4 days ago
Overall5food5service5ambience5

My son bday

J
Jamar
1 review
Dined on January 10, 2022
Overall3food5service3ambience3

It was only one waiter, no one gave use napkins when the drink started to run out the glass

KA
KristaA
1 review
Dined on January 9, 2022
Overall5food5service5ambience5

We had a party of 17 people, including kids. We were in Atlantic City for a cheer competition and the staff could not have been more accommodating as we added people to our group a few times. Bravo! The girls loved it and the food was phenomenal. Great portions that kept us full all day.

OT
OpenTable Diner
Atlantic City
2 reviews
Dined on January 9, 2022
Overall4food5service5ambience4

Unique dining experience with over-the-top specialty food and drink options. Perfect for a young teenager birthday. Loved the Nutella Latte.

DC
DevinC
1 review
Dined on January 8, 2022
Overall5food5service5ambience5

Had a good time, couldnt eat much due to lactose interance. Only complaint is they dragged all the chairs.

M
Michael
1 review
Dined on January 8, 2022
Overall1food1service1ambience3

I felt like I was ignored by the staff and found a hair in my meal

m
michaelc
Atlantic City
1 review
Dined on January 8, 2022
Overall1food1service1ambience3

First off the place was ice cold. Service was horrible and slow. The food was not good and it’s way overpriced. Will never go again

MI
MICHELLE
1 review
Dined on January 7, 2022
Overall5food5service5ambience5

The food and drinks were amazing!!!! This was my first time going there and I will be making another visit very soon. The service was quick and the staff was very friendly!

OT
OpenTable Diner
Atlantic City
2 reviews
Dined on January 7, 2022
Overall5food5service5ambience5

Birthday celebration staff was fun and friendly food is always delicious and drinks are always fun

OT
OpenTable Diner
Atlantic City
1 review
Dined on January 7, 2022
Overall5food5service5ambience5

Great server!

KO
KearstynO
Miami
1 review
Dined on January 5, 2022
Overall5food5service5ambience5

Great experience. They forgot my youngest daughters food and while they were making the sliders brought out fries for her to eat and a box to fill candy with. Great customer service and will for sure go back!

OT
OpenTable Diner
New York Area
1 review
Dined on January 2, 2022
Overall5food5service5ambience5

1 year anniversary

D
vipDoctor
Philadelphia
23 reviews
Dined on December 31, 2021
Overall5food5service5ambience5

Prepare to leave stuffed after your meal. The food portions are a good size and very filling. Burgers were done just right. As far as the desserts, they are out of this world. There is a whole page of specialty drinks. All but a few can be made non-alcoholic. (and will save you a few dollars) Kids will love the drinks since several have candy added and they also "smoke" when the drink is poured into the glass. Our server was excellent. Very friendly and helpful.

OT
OpenTable Diner
1 review
Dined on December 31, 2021
Overall4food4service3ambience4

New Years Eve Dinner with Family

AR
AmeenRobinson
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

Overall great place. Just don't buy the $25 drinks for the kids. They definitely gonna waste it.

SS
StefanieS
New York Area
4 reviews
Dined on December 31, 2021
Overall4food4service2ambience3

It's something different. Food is good . The drinks and shakes out of this world. Only problem is if you go with two people and you don't have the same taste you can not order all the goodness because the sizes are not for one person so you would ending up throwing stuff away for that price. On the day we was there service was very slow

SA
SAMS
New York Area
4 reviews
Dined on December 31, 2021
Overall5food5service5ambience5

We had a fun celebration with friends. Staff was friendly and service was fast.

M
Mcarrao
New York Area
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

I had a great time with my family

OT
OpenTable Diner
New York Area
2 reviews
Dined on December 31, 2021
Overall3food3service2ambience2

With the exception of my server, the staff was terrible. They all looked liked they were miserable and had attitudes. NOT FRIENDLY AT ALL!!

OT
OpenTable Diner
Philadelphia
1 review
Dined on December 30, 2021
Overall1food1service1ambience1

Terrible service and rushed

K
Katshouse
Philadelphia
23 reviews
Dined on December 30, 2021
Overall3food2service3ambience3

We had reservations at 7:00 pm on a Thursday night. Milkshakes were good, but a little pricey. Our meals took way too long and my husbands blue cheese burger didn't taste right he said. He only took a few bites as he thought maybe the blue cheese was bad. We didn't complain as he really didn't want anything else considering how long it took to get our meals. I had a steak sandwich melt, which the meat was ok, however it didn't look fresh. It looked as though it was laying in a grease pan for awhile.

K
Kamikaze
1 review
Dined on December 30, 2021
Overall5food5service5ambience5

This is the place to go with your friends, family or a first date.

CN
CamillaN
1 review
Dined on December 29, 2021
Overall5food5service5ambience4

Very good food. Great service. Cool ambience and fun drinks. Had a milkshake and a sandwich with fries. Also shared the burgers (big cheese and waffle burger), and the chicken and waffles. everything was amazing!!!

OT
vipOpenTable Diner
Atlantic City
5 reviews
Dined on December 29, 2021
Overall3food3service3ambience4

Expensive, geared for tourists with kids.

C
Christina
1 review
Dined on December 29, 2021
Overall3food3service5ambience4

I was super excited to bring my family here since I had been to one in the city a few years back. This one was definitely not as good as the experience that I had in the city. For example, I ordered the Mac n’ cheese burger but the Mac n’ cheese was cold. Also, we struggled with getting a reservation for 6pm and they only had available space for 3:30 (early dinner/late lunch) but when we we there there were plenty of tables available around us at 5:30 when we left and during our meal. Also, it took the waiters 25 minutes to finally come and take our order including drinks. It definitely did not live up to the expectations that I had for the price.

BV
BrianaV
1 review
Dined on December 29, 2021
Overall3food5service1ambience2

They only had one person making milkshakes so we waited over an hour and never got them. Our waitress offered to make us a free alcoholic goblet drink but never came back to the table for us to order it. Considering this place advertises their milkshakes you would’ve thought that they would be able to handle the volume. Other tables received there shakes even though they arrived after us. Our meals were delicious.

MR
MariaR
1 review
Dined on December 29, 2021
Overall5food4service5ambience5

The food was good, my daughter received a burnt grilled cheese though. It’s little things like that that can be frustrating especially for what the price of it is.

OT
vipOpenTable Diner
Atlantic City
14 reviews