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Sugar Factory - Atlantic City
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- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
Everything was great. Our waitress was SO awesome. She was super friendly and was constantly checking on us. Everyone was very welcoming. The rainbow pancakes and strawberry lemonade goblet were both so good. The eggs and potatoes were also delicious. Definitely two thumbs up!!!!!!
Food was terrible and way overpriced. Server was good
The waitress left are food in front of us for awhile looked me in my face and still didn’t come and ask we’re we done we sat after eating for three bday performances.
We were 1 of 3 parties seated for lunch and had to request our bill. Food and drinks were delicious but we had to listen to an obnoxiously loud phone ringing during our entire visit and for the amount paid at the restaurant, service was sub par.
It was alright. Food was like any other food anywhere else, not worth the price. Our dinner came before our drinks. We saw our server twice, when she took our order and brought the bill. I wouldn't recommend this location. I've been to several other locations and I just felt like I was at a local diner. Nothing special unfortunately.
Overall very good, waiter was excellent. Kitchen was overwhelmed
They had a limited menu, no kids menu. Every thing was over priced.
We went for the experience and we were not disappointed. We knew the drinks and milkshakes would be delicious but we were pleasantly surprised by how good the food was. We had spinach artichoke dip, tomato bisque, rainbow sliders, fries and grilled cheese.
Nice get together
Not much candy options at the store
Drinks are amazing
I was surprised that the main restaurant looked like nothing , no candy theme, messy , and not at all what I expected.
Being sugar factory I thought it would be neat all candy theme, there was nothing cute w dining room , messy at best and only candy theme was candy store and duck area:(
Music was horrible, food was mediocre, and service was terrible
Server was highly inattentive. Food was cold and subpar. The restaurant smelled old and moldy.
The food was the worst part of the experience for me. The simple dish such as chicken & waffles was so disappointing. The chicken was extremely dry! Im not sure how you completely dry out dark meat but you guys did it. But the rest of the experience was great
Best friend Birthday
I saw someone's plate which prompted me to make a reservation. Naturally I ordered the same thing I saw on their plate and 🤮🤢 it was awful and way too expensive. NEVER AGAIN
We had a wonderful time. Our waitress was great, food was delicious. Definitely going again
Food and drinks are over priced and not good.
Love the food and atmosphere. I will definitely recommend this place
They changed their menu. It is much smaller than it used to be. So, we did not have the choices we wanted.
Social distancing was excellent.
Maybe the waitress shouldn’t have mentioned someone at the Hard Rock Cafe has Covid so they were closed that night.
Our server Erica was welcoming and attentive.
Food was pretty good. Everyone has to try a drink atleast once. They dont split checks which can be a hassle.
The milkshakes are amazing!! The food was excellent!!
Great Food, Beautiful Ambiance, Wonderful Service! I highly recommend!
Everything was perfect the waitress was very good hope the next time I go we get her
We had a great time.
Took so long to seat, get all of our food and even longer to get the check. Very disappointed and my niece didn't enjoy the overall experience to celebrate her birthday.
This is the Sugar Factory in Atlantic City.
Getting drinks took as long as the meal itself. Drinks were ordered 10 min before dinner and never came. Then they came with our meals (which took over 45 min). Now you would think that is the reason for the bad review. No (read on).
We went on 9/12/20 and had reservations for 4. As indoor dining just started, we preferred to eat outside; however we were told there were no tables and had to eat indoors. This would have been ok if they were practicing social distancing at 25% capacity. While I didn't have a tape measure, I can with 100% certainty state that tables were closer than 6ft apart and there was definitely more than 25% capacity inside.
To make that worse, at 4 of the servers and 3+ waiters/waitresses were wearing their masks below the nose and one was down on his chin. And when they sung happy birthday, which happened like 5 times, the wait staff pulled down their masks to sing. From my understanding of the governors order for indoor, all above should not have happened.
We spoke with the manager and she could not care less. After explaining and pointing out the servers and waiters who weren't wearing their masks, she did nothing. We even saw her talk to one and still no change. Forget about the slow service for the food and drink, she literally walked away and did nothing to remedy any of the problems.
If you care about a restaurant who is doing indoor dining right and following the guidelines, Sugar Factory in AC is not it. The management obviously doesn't care about following the guidelines so why would the staff. We ate at number of other places in AC without any issue. But in Sugar, you would never know they had cut back on seating. And closeness of tables and people.
And if you have any issues, don't expect management to care or do anything about it. For the cost of the drinks and the meals, expectations are higher and there is no excuse for not following the rules.
Awesome experience! Service was on time everytime...... I will be returning
Worst experience in all of my sugar factory experiences. Rude hostess and security guard. Waitress forgot half of the things we asked for and would disappear. Burgers were burnt. Chicken was not cooked well. Never even asked if we wanted dessert and after waiting 45 minutes we tracked down the waitress to pay and leave. Got dessert elsewhere.
Food and drinks very good but pricey. Paying for the novelty
I had made reservations for my daughter's 10 bday a month in advance. When we got there they wanted to shove us in the way back by the kitchen I was alike I made reservations early enough in to sit in the front where all the magic happens lol. I felt this was important for my daughter who really wanted to see and be apart of everything. We finally get seated and we order drinks and food. Now these drinks are not cheap your paying anywhere to 25-50 per cup. We ordered 4 and waited 27 min before they were served. I thought how nice it would be to enjoy them before the food came. Drinks were poured and the food came out literally right after bc we had waited sooo long. The waitress did apologize for the wait and she said everything is backed up. But the point being I made reservations in advance where my party of five should have already been accounted for.
On to the food ..for the price they charge it could have atleast been warm. My soup was cold daughters sandwich was soggy and the fries were way over salted and my husband never got his sides. I feel like applebee's food would have been better. I then was told the additional $20 that I said I would pay for the bday shout-out ..lights ..and cupcake was not going to happen bc the system for lighting was broken. I had to ask if we could atleast do the cupcake and sing ..but I was told that would be $10. Since when do we charge to sing happy birthday to a child. There was a table next to us that was so loud and rude the waitresses just stared at them. We couldn't even hear each other talk. The whole experience was very disappointing and we will prob never drive four hours again to go. Hopefully other locations live up to there name because for the money I spent I wish I never went.
They need more items on the menu. New York menu is way better.
Social distancing practiced, cleaning clearly visible. First time inside a restaurant in 6 months. Service was excellent but the chicken and waffles were terrible, my burger was extremely dry, prices for drinks were too expensive. Ambiance and experience for my birthday girl was a hit. Suggest they get the food and prices together otherwise they may not survive the pandemic aftermath.
Everything was great. My daughter turned 18 and that is Where she wanted to go. Food was great. Service was great. I just wish there was a kids menu bc my 5 yr old grand daughter was with me amd had to eat off of everyone else. I think its something that needs to be considered.